1. Fullworking understanding of Gold Standard, Spa Vision and Mission.
完全理解黄金标准，水疗远景和使命。
2. Represent The Ritz-Carlton Spa in a professional manner and well-groomedalways.
总是代表水疗形象，恰当的行为和着装。
3. Providecontinuous guest service and anticipation of guests’ needs.
为客人提供持续的服务和预见客人的需求。
4. Providea professional, friendly demeanor to all guests and hotel employees.
向酒店的员工 展示专业和友好的举止。
5. Ensureall guests are treated with genuine care and comfort.
保证真诚的关心所有的客人和让他们感到舒适。
6. Ableto build rapport with guests, ask for visit expectations, requests andcomments.
能够与客人和好的交流，询问客人的期望、要求和评论。
7. Assistand guide guests to the necessary stations prior to any services scheduled.
帮助或指引客人到他们要去的地方或安排好的一些项目。
8. Assistand guide guests around relaxation area and spa and fitness facilities.
向客人解释和帮助他们使用水疗设施、更衣室、游泳池、和健身中心
9. Enforcethe spa policies to provide a fair and safe environment to our guests.
加强对水疗政策的理解，我水疗客人提高公平、安全的环境。
10. Serveand assist guests with beverages and refreshments.
为客人提供一些饮料和点心。
11. Thefacilities opening and closing procedures must be performed according to theworking schedule and standard operating procedures.
必须根据时间表和标准程序来开关设备设施。
12. Monitorand maintain presentation and cleanliness of duty area continuously.
始终留意和保持工作区域的清洁。
13. Monitorand maintain the quality and quantity of locker, amenities, linens, beveragesand all accessories.
始终留意和保持毛巾、更衣柜钥匙、洗发水、沐浴露和小件物品等的数量和质量。
14. Monitorand maintain cleanliness and organization of storeroom and linen area
始终留意和保持储备间、毛巾区的干净和整洁。
15. Stockand record the linen and other guest supplies on a daily basis
准备好每天客人需要的毛巾和其它用品，并做好相应的记录。
