岗位职责： 1.热情迎接和接待所有来到水疗区域的客人。 2.协助客人预订水疗项目，介绍水疗的信息、促销活动、售卖零售产品以最大化水疗服务和设施的收入。 岗位要求： 1. 了解水疗的愿景和使命，以及SOP运营操作标准。 2. 安排客人的预订，试图最大化每日的利用率和收入。 3. 使用策城系统操作预订、收银和报表。 4. 保持高效率的理疗房登记和登出服务。 5. 保持零售精品展示的数量和质量。 6. 保持工作间和精品零售区域的卫生清洁和物品的整齐摆放。 7. 对于水疗的维护需要要及时通知工程部。 其它职责: 宾客满意度 1. 为客人提供持续性服务并且预测客人需要。 2. 为所有的客人和酒店同事提供专业和热情周到的服务。 3. 保持策城系统中所有客人信息的保密性。 4. 完成水疗主管交代的其它任务。

1. Asst. Director to responsible for Hot Springs operation 协助温泉总监全面负责温泉部的经营管理 2. Asst. Director to build systematic Hot Springs organization chart 协助温泉总监建立健全的组织管理体系 3. Asst. Director to make the Hot Springs business and sales strategy 协助温泉总监参与制定温泉生意及销售战略 4. Advice and support the Director to make great decision 协助温泉总监为重大决策提供建议和信息支持 5. Be fully conversant with all services and Hot Spring facilities in order to be able to make helpful recommendations, and to be able to up-sell services and cross sell products 熟悉温泉的服务和设施，针对性地进行有效的推荐，推广销售温泉服务及产品 6. Ensures that all cashiering functions are carried out in accordance with hotel’s accounting procedures. 确保所有收银按照温泉规定的财务程序执行 7. Improve guest satisfaction 提高客人满意度 Ensures the security and safety of all areas and facilities, and to be responsible for keys. 确保所有区域和设备的安保和安全，负责钥匙的保管工作 8. To supervise and strictly check standards of the all subordinates with their work and grooming. Be able to evaluate and give feedback to staff for improvement and motivate staff, to ensure excellent service quality. 监管并严格检查所有下属的工作和仪容标准。能够评估和给予员工反馈改进并激励员工以确保优质的服务质量 9. In charge and help to solve problems in the absence of the director. Assist director to deal with management system, as well as organize and strictly follow with the management rules and reports to director thereafter 总监不在时，负责并帮忙解决问题。协助总监处理管理系统，组织并严格遵循管理规章并向总监报告 10. Take initiative to learn about the industry and competitors, provides suggestions for improvement.  主动了解行业和竞争对手，并提出改进意见 11. Conduct the briefing for each shift and arrange the tasks to the team 执行每个班次简报工作，并为团队安排工作 12. Arrange the duty roster for HS associates. 为温泉部员工安排工作时间表 13. Check the facility before and after HS operation hours to make sure the standard procedures are followed 温泉营运时间前/后检查设备，确保所有都遵循标准程序 14. Assist the director to improve HS SOP 协助总监改进温泉SOP 15. Attend meeting required to present the department 代表部门参加要求的会议 16. Assist the director to do staff performance appraisal 协助总监考核员工工作表现 17. Assist the director to do the associate interview for new hire 协助总监面试新员工 18. Assist the director to do the department budget and forecast 协助总监进行部门预算及预测 19. Coach and train Hot Springs assocaites 指导培训温泉员工  

1.Handle external and internal call.  接听内外线电话 2.Schedule services for individuals and large groups using spa/salon reservations software system (Spa Soft).  用spa soft 给客人和团队做好相关的预定 3.Call guests to confirm date, type, time, and preferences for scheduled services.  打电话跟客人确定预定信息包括日期，护理类型，时间及喜好等 4.Answer questions about services available in the spa/salon to assist individuals in selecting a service.  回答客人水疗可提供服务的时间并让客人选择正确的护理 5.Check in guests for appointments by looking up name and checking a box to indicate arrival using the appropriate software (Spa Soft).  通过Spa soft 查找客人的名字来给预定的客人做签到 6.Advise providers of last minute changes or additions to schedule (e.g., different service, different guest, cancellation).  通知理疗师临时到店或突然增加护理的安排（不同的服务，不同的客人和取消等） 7.Provide general spa orientation to guests upon arrival, such as the location and use of locker rooms, lounge areas, and hospitality stations.  客人到达时，为客人提供spa引领服务，如:更衣室、休息室和茶歇室的使用 8.Continually update the guest reservations/cancellations list by entering information in the reservations software system (e.g., Rio, SpaSoft) throughout the day.  根据客人的预定和取消信息及时更新预定系统 9.Answer questions about general property information and amenities.  回答关于水疗的信息和设施设备的问题 10.Resolve situations where guest has arrived but provider is missing or late by working with supervisor/manager to find another provider or reschedule the service.  通过与主管和经理的沟通和协商解决客人到店而没法提供服务的问题。 11.Finished spa daily report   完成水疗每日报表 12.Obtain and process guest payments for spa/salon services (e.g., cash, credit cards, gift certificates, master accounts, guest room accounts) using appropriate software (e.g., SpaSoft, Micros, Rio) and provide change as necessary.  获取和处理客人支付水疗、沙龙服务的方式，如现金、信用卡、礼券、微信支付，支付宝账户、客房账户等 13.Count and secure bank at end of shift.  下班前清点所有的付款 14.Balance, scan, and drop receipts with Accounting.  找零，辨认真假并和会计核对 15.Accept and log cash tips for employees.  为员工接收和记录现金小费 16.Promote and sell spa/salon services.  促销水疗/沙龙的服务项目 17.Notify Engineering of spa/salon maintenance and repair needs  填写所有维修单并跟工程不跟进工程问题 18.Report spa incident   报告水疗安全事故 19.Ensure that hourly employees are trained on company core      values, job roles, responsibilities, and technical and service aspects of the job.  确保员工都接受公司的核心价值，工作职责，以及技术和服务方面的培训 20.Handle guest complaints by following the instant guest pacification procedures and ensuring guest satisfaction and problem resolution. 运用简单、有效的方法缓解客人的情绪并解决客人的投诉，确保客人满意 21.Promote and up-sell all services in an attempt to achieve spa revenue target. Maximize daily utilization and revenues.        宣传和推广所有的服务，增加产品的销售量，努力达到水疗的营业目标 22.Provide service providers with an accurate daily schedule throughout shift.  每个班次要做好日常的工作安排; 23.Successfully  complete the training / certification process.  按时地完成培训计划; 24.Review  in-house guest list and be familiar with guest names and room locations. 了解住店客人信息，熟悉客人姓名和房间的位置 25.Ensure all the information inter in report, maximize spa daily revenue.   确保每天的信息都输入电脑，最大限度地增加每日的收入 26. Audit spa cash and revenue report  负责收银的帐目审核

岗位职责 1.保证健身用具的洁净卫生，负责布草送洗； 2.负责场地物品摆设，做好服务前准备工作； 3.补充出售的健身用具； 4.熟悉服务项目，了解其价格，掌握服务方式； 5.按所规定的服务程序与标准，为宾客提供服务。 岗位要求 1.中专及以上学历，有英文基础； 2.熟悉健身中心的服务特点和服务项目； 3.较强的酒店产品推销能力。