§ Patrol lobby lounge,
corridor, guest floor and public area.
对酒店各个区域包括大堂，走廊，客房楼层和公共区域进行巡查。
§ Inspect security
facilities in all areas of the hotel.
检查酒店各个区域的的安全设施设备。
§ Beware of abnormal
guests to deter troublemakers.
警惕非正常的客人阻止闹事人员。
§ Provide assistance to
those injured in an accident and record it.
为事故中受伤的人员提供帮助并记录在册。
§ Find special
circumstances and suspicious persons, notify the superior and relevant
department.
发现特殊情况和可疑人员，及时通知上级和相关部门。
§ Assist in evacuation
in case of emergency
紧急情况下协助人员疏散。
§ Assist to check the
guest’s room who wants to go without paying, once it is true, detain his
personal things.
协助检查涉嫌逃账客人的房间，必要时将物品暂扣。
§ Complete daily duty
and inspection records.
完成每日值班和巡查记录。
§ Maintain electrical
and computer.
正确使用部门的电子设备。
§ Assist customer and employees
operation, service.
为酒店的客人和员工提供服务和协助。
§ Ensure all fire
equipment is available used in pointing place all the time.
确保所有的消防安全设备始终在指定的地点并随时可用。
§ Ensure no anything
materials blocking the fire passage.
确保所有消防通道处没有堵塞物。
§ Conduct inspection of
persons and items entering and leaving the staff corridor in accordance with
hotel policy.
按照酒店要求对出入员工通道的人员和物品进行检查。
§ Directs incoming
guests to the check in area whilst offering to handle any luggage the guest
happens to be carrying.
为客人提行李并引领抵店客人到办理入住登记的地方。
§ Directs guests and
visitors to any of the Hotel’s facilities.
为客人及来访者指引。
§ Opens and closes car
doors for guests whenever the opportunity arises.
客人上下车时为客人开、关车门。
§ Loads and unloads
guest’s luggage for arriving and departing guests.
为离店及抵达的客人装、卸行李。
§ Hails taxi/ cabs and
answers inquiries.
为客人呼叫出租车并解答问询。
§ Assists in preventing
unauthorized parking in driveway.
阻止车辆在行车道上乱停乱放。
§ Assists in prevent
entrance of unauthorised or undesirable persons.
阻止闲散人员或不受欢迎的人员进入。
§ Ensure safety lobby by
control person who arrive / leave hotel.
保证大堂的安全，掌控人员的进出。
§ Establishes efficient
traffic control at the Hotel driveway.
指挥并保证酒店车道的通畅。
§ When meet guests
complain or problems, reporting complaints or problems to team leader/ Assistant
manager if no immediate solution can be
found
遇到投诉或问题，如果不能立即解决，则向上级汇报。
§ Ensures a sales
attitude is adopted at all times and maintains an awareness of all sales
opportunities within the Hotel.
具有销售意识抓住酒店内的一切销售机会。
§ Ensures a high level
of product knowledge of hotel and local area.
对酒店和本地的产品知识有一定的了解。
§ Ensures provide
excellent service and durative customer service.
确保提供高水平并持续的服务。
§ Reads all memos
concerning Security.
掌握所有与保安部有关的信息。
