§ Submits all guest/ associate incident reports within a set time frame.
在规定时间内上交所有客人/员工的事故报告。
§ Patrols public areas, restaurants, guest floors, offices, and all other areas of the Hotel, ensuring safety, security and comfort of all guests, hotel personnel and property in and around the Hotel.
巡逻公共区域,餐厅,客用楼梯,办公室,以及酒店的其他地方,确保这些地方和酒店内、外财产的安全,并使客人和员工觉得舒适。
§ Conversant with every detail of the Hotel layout and the location and function of sprinkler system and smoke detectors, fire fighting equipment and emergency exits, fire control room and fire indicator panels, emergency evacuation and public address systems.
熟悉酒店的布局、地址、消防喷淋系统、烟雾探测器、防火设备、紧急出口、消防监控室、消防指示器、紧急疏散和公共地址系统、酒店外的紧急集合地点、火/炸弹的威胁、安全程序,酒店的服务电梯以及紧急救护的设备。
§ Handles investigation and reports finding on all incidents involves thefts, accidents, injuries, property damages, vandalism and trespassing from guests, visitors or hotel personnel with the assistance of local police if necessary.
处理、调查并报告所有有关偷窃、事故、受伤、财产损坏、暴力行为和侵害的事,如有需要的话,协助当地警方对客人、来访者或员工进行询问。
§ Establishes smooth working relationship with local authorities and liaises with them on all required regulations and activities.
同当地管理局建立良好的合作关系,并根据当地的政策,遵守所有的规章制度。
§ Plans and coordinates on going “Non Patterned” patrols of guest floors, public areas, outlets, offices and all other areas within and around the Hotel as specified in the Security Operations Manual.
根据保安部员工守则,计划并协调对客房地板,公共区域,外围,办公室及酒店内与酒店周围所有地方的非正式巡查。
§ Conducts vulnerability assessments in conjunction with Department Heads to identify potential risk issues and liability factors, proposing corrective measures where necessary.
同部门领导检查相关易损物品并指出潜在的危险因素,在必要时制定相关策略。
§ Ensures department concerned adhere to all rules and procedures set by the authority while carrying out the day-to-day operations.
在每天的日常操作中,确保所有相关部门遵守当局规定的所有规章制度。
§ Handles guest and associate enquiries in a courteous and efficient manner, reporting complaints or problems if no immediate solution can be found, whilst providing feedback for a prompt follow up.
礼貌而高效地处理客人和员工的提问,若无法立即解决需汇报申诉,并及时回馈和跟进。
§ Exercises responsible management and behaviour at all times and positively representing the Hotel Management Team and Hyatt Hotels Corporation.
始终如一负责任的态度和行为举止,积极正面的体现凯悦酒店集团和管理团队的标准。
§ Responds to requests to undertake any reasonable tasks and secondary duties and to changes as dictated by the Hotel, industry and company.
承担合理的工作职责和第二职责,并根据酒店和公司的需要做相应的调整。