Operational
营运
Reports complaints or problems to Team Leaders/ Assistant Manager if no immediate solution can be found. 遇到投诉或问题，如果不能立即找到解决问题的方法，则向领班/副理汇报。
Ensures a sales attitude is adopted at all times and maintains an awareness of all sales opportunities within the Hotel.确保具有营销员的态度并在酒店内随时发现销售的机会。
Ensures a high level of product knowledge of hotel and local area.确保具有高水准的酒店及本地的产品知识。
Ensures a high level of customer service is consistently maintained. 确保持续高水平的对客服务。
Ensures the Team Leader/ Assistant Manager is kept fully aware of any relevant feedback from either customers or other departments. 确保将来自任何客人和其他部门的反馈与领班和副理进行沟通。
To be knowledgeable and promote/ upselling F&B outlets and other facilities/ programmes whenever opportunities arises. 确保具有高水平的酒店及本地的产品知识，以便在机会出现时，宣传/销售餐厅产品及其它设施/活动。
Complies with the Hotel Policies & Procedures relating to Housekeeping. 遵守酒店有关客房部的政策及程序。
Complies with all systems and procedures as laid down by the Rooms Division. 遵守房务部定立的系统及程序。
Performs routine duties in the cleaning and servicing of guest rooms ensuring the cleanliness meet Hyatt Brand Standards. 每日对客房的清洁和服务都达到凯悦品牌的标准。
Stores, issues and maintains supplies, house linen and laundry, guest laundry. 负责储存、发放和提供布草、洗衣及客衣。
Sorts, counts, folds, marks, or carries linens. 分拣、清点、折叠、标注及搬运布草。
Replenishes supplies such as drinking glasses and writing supplies. 补充用品，如水杯及书写用具。
Sweeps, scrubs, and vacuums floor as assigned. 根据安排，对地面进行打扫、擦洗及吸尘。
Cleans rugs, carpets, upholstered furniture, and draperies. 清洁地毯、布艺家具及窗帘。
Dusts furniture. Washes walls, ceiling, and woodwork. Washes windows, door panels, and sills. 为家具吸尘。清洗墙壁、顶板及木制装饰；清洗窗户、门板及门/窗框。
Empties wastebaskets, empties and cleans ashtrays. 倒空垃圾桶及清洁烟灰缸。
Transports trash and waste to disposal area. 将垃圾运到垃圾处理区域。
Replenishes bathroom supplies. 补充浴室用品。
Services and cleans guest rooms, both stay over and check-out, including bathroom cleaning, changing linen, vacuuming, and cleaning hallways. 服务并清洁包括住客及走客的客房，包括清洁浴室、更换布草、吸尘及清洁走道。
Reports missing and damaged hotel property. 报告所有遗失及损坏的酒店财产。
Reports and turns in all Lost & Found items as per Hotel “Lost and Found” policy. 根据酒店“失物招领”制度，报告并上交所有失物招领事项。
Cleans and maintains all supplies, equipment and storage rooms. 保持所有供应品、设备及储藏室的整洁。
Cleans the bathroom, windows, mirrors, fixtures and equipment. 清洁浴室、窗户、镜面、固定装置及设施。
Is entirely flexible and adapts to rotate within the different sub departments of the Rooms Division or any other Department. 每日盘查客房小酒吧，将客人消费入帐并补充被消费的物品。
Complete daily work sheet according to Housekeeping Department principle. 根据客房部规定填写每日工作报表。
Use and control hotel keys according to hotel policy and Housekeeping principle.根据酒店的政策和客房部的规定使用和控制钥匙。
General
总则
Provides courteous and professional service at all times. 确保始终都提供礼貌且专业的服务。
Attends hotel and departmental training sessions as scheduled to improve skills and knowledge.根据日程安排参加酒店的培训课程，以提高知识和技能。
Handles guest and employee enquiries in a courteous and efficient manner, reporting complaints or problems if no immediate solution can be found.以礼貌、高效的方式处理客人及员工的要求，遇到投诉或问题，如果不能马上找到解决办法，则进行汇报，并给以迅速追踪。
Strictly adheres to Rules & Regulations established in the Employee Handbook and the Hotel’s policies concerning fire, hygiene and health & safety.理解并严格遵守员工手册中的规章制度，及酒店关于防火、卫生、健康和安全的制度。
Ensures high standards of personal presentation & grooming.确保高水平的员工形象和仪容仪表。.
Maintains positive guest and colleague interactions with good working relationships.与客人和同事保持基于良好工作关系的积极接触。
Responds to requests to undertake any reasonable tasks and secondary duties and to changes as dictated by the Hotel, industry and company.根据酒店、行业和公司的指引，回应需求、改变，执行任何合理的任务及额外职责。
Be flexible and adapt to rotate within the different sub departments of the Rooms Division or any other Department. 灵活并接受在房务部内的部门及其它部门的轮换工作。
