【Job Description 岗位职责】
1、Ensure through effective supervision that all services offered at the Spa area are Carried out with utmost professionalism, efficiency and courtesy.
确保通过有效的管理使得SPA的所有服务都能达到最大的专业及效率;
2、Oversee, supervise and monitor all facets of daily operations.
监督及管理所有日常运作事项;
3、Maintain and enhance guest satisfaction through effective relations and inter-personal skills.
保持及加强良好内外关系达到客人满意度;
4、Oversees the service standards in the outlet ensuring that they do the requisite standards and meet or exceed guest expectations.
监督部门服务标准,确保达到或超出客人所预期的;
5、Participate and assist in the preparation of Annual Department Budget.
参与准备部门年度预算;
6、Ensure that expenses are in line, or below with Department's Operational Budget and that costs are strictly controlled.
确保部门开支得当,严格控制部门预算及成本,减少支出;
7、Ensure all subordinates present a professional image and pleasant disposition to enhance guests experience at all times.
确保员工向客人传达专业的印象和友善的气质增加满意度;
8、Build an efficient and productive team of associates by taking an active interest in their welfare, safety, training and development and through effective counseling.
关心员工福利、安全、培训、发展及通过有效交流,建立效能、多产的员工团队;
9、Ensure that all associates have complete understanding of the Hotel's policies and procedures, rules and regulations.
确保员工对温泉部门及酒店的规章制度、政策、程序都全面的了解;
10、Conduct orientation program and training courses for new associates and regular “refresher” course for existing associates.
为新员工进行入职培训课程;对现有员工定期做进修课程。
【Knowledge and Experience 知识和经验】
· College and above
大专及以上
· 5 Years of related experience
相关工作经验5年及以上
· Good local and English language skills
良好的地方和英语语言技能
· Strong organizational skills
强大的组织技能
· Ability to lead, motivate and develop a team of individuals
领导能力,鼓励和发展个人合作
· Sound administrative ability
健全的行政能力
· Able to handle demanding workload
能够承受大工作量