PREFERRED KNOWLEDGE/QUALIFICATIONSExcellent reading, writing and oral proficiency in the Mandarin and English language.Excellent communication and organization skills.Basic knowledge of Lotus Notes, Microsoft Office and Opera, “Reservation Assistnat”- Spa system preferred.Supervisory experience preferred.A thorough understanding of Spa treatments, The Spa, Fitness & Pool environment.JOB FUNCTIONS1. The ability to assist the Director of Spa with the supervision, management and growth of all Spa staff.2. The ability to supervise the Spa Staff.3. The ability to interview, train, schedule, monitor employee performance, discipline and complete payroll for all personnel who report to him/her.4. The ability to monitor the housekeeping standards and mechanical effectiveness of all facilities, report deficiencies as they occur and follow-up.5. The ability to maintain a safe and hazard free environment for all staff and guests and promote safety awareness at all times.6. The ability to review all suggestions and comments from guests and make necessary adjustments.7. The ability to keep accurate and up-to-date records and statistics on the Spa as well as of Spa employees.8. The ability to work with Director of PR, Marketing to have more exposure of Spa9. The ability to yield the spa business for both hotel and local guests.10. The ability to develop all operation manuals for department and implement training programs to ensure the growth of the department.11. The ability to ensure timely and effective performance reviews for the department.12. The ability to participate in regular staff meetings keep employees informed of hotel policies and changes as well as ways to increase sales and service.13. The ability to keep the Director of Spa informed about the department, all employees' performance, and guests concerns and comments.14. The ability to assist other departments when possible.15. The ability to convey clear instructions and guidance to staff and establish working relationships that attain a high level of effective employee morale.16. The ability to respond properly in any hotel emergency or safety situation.17. The ability to maintain operating criteria/spa concepts and be responsible for the co ordination and scheduling of all Spa related services such as assistance with policies, philosophy and objectives of the Spa.18. The ability to work closely with the Engineering department to maintain proper mechanical operation of all Spa equipment.19. The ability to be responsible for the administration of goods, requisitions, inventories, storage and cost effective usage of all department related materials and assets, according to Standards to ensure smooth operation.20. The ability to effectively integrate The Spa and in accordance with Spa trends.21. The ability to interact with guests, providing full knowledge and assistance for maximum guest usage in a friendly but unobtrusive manner.22. The ability to utilize all computer systems relevant to the department.23. The ability to maintain a log with important information to be passed on to Director of Spa24. The ability to anticipate, in advance, all materials and supplies and ensure their availability.25. The ability to communicate with other departments to ensure a supporting team of professionals.26. The ability to be certified in CPR (Cardio-Pulmonary Resuscitation) will be a plus27. The ability to be cross-trained in all functions of The Spa.28. The ability to respond properly in any Hotel emergency or safety situation.29. The ability to perform other tasks or projects as assigned by Hotel management and staff.