QUALIFICATION 任职资格： * College diploma required or above 大专以上学历 * Hotel Management, Hospitility Management or related field 酒店管理、旅游管理等相关专业 * Problem solving, reasoning, motivating, organizational and training abilities. 具有解决问题，推理，号召，组织和培训能力 * Lable to work under pressure, coping with problems, maintain good working condition. 能够承受工作压力，积极应对问题，保持良好的工作状态 * Excellent reading, writing and oral proficiency in the English language. 具有英语听说读写能力 JOB DESCRIPTION 职位说明： * Develops and implement procedures for proper handling in and out going telephone calls, facsimile transmission, rental equipment, lease telephone lines and other telecommunication services 执行和处理所有进出的电话、传真、相关设备的程序和其他相关服务。 * Investigates complaints regarding the Telecommunication services and the Operators and technicians, takes appropriate actions. 调查所有关于对电话服务，接线员和技术人员的投诉并采取行动。 * Develops working plans to carry out goals, compares actual achievements against goal periodically, take necessary corrective actions 推动工作计划，分享目标,把实际的成绩和目标作比较并作出相应的措施。 * Establishes and maintains effective employee relations 建立维护和员工的良好关系。 * Organizes and conducts regular meeting for all Telecommunication staff to facilitate communication and a smooth operation 为电话接线员组织会议，促进交流，建立一个和谐的运作环境。 * Manages and monitors the operation of all equipment’s, software, hardware and endure all units are working and installed properly 检查和监督所有营运设备和各种软件、硬件设施，保证所有的工作设备正常运作。 * Ensures all telecommunication equipment’s are covered by the correct maintenance contract and the preventive maintenance is performed 确保所有的电话设备有预防性维护和与合约商建立维护计划。 * Maintains up to date list of all telecommunication equipment 保留所有电话设备的最新清单。 * Monitors the performance of PABX/Voice Mail/Call Accounting software and maintain logbook of equipment performance report 监督所有程控交换机，语音留言，计费系统的正常运作，并在交接本上记录所有设备的运作情况。 * Investigates and reports software problem to Vendors, coordinates interface problem solving with the hotel IT Manager 调查和报告所有的异常情况给相应的供应商和酒店的信息技术经理。 * Maintains suitable record to process telephone calls in the billing system, and to maintain record of the room status up to the Brand minimum standards 确保电话费用转入帐户的记录，根据酒店的最低要求保留房间状态的记录。 * Maintains user documentation, PABX system reports, telephone list, and numbering plan leases agreement on rental lines, maintenance contract and local licenses 保留相关的报表、电话程控交换机系统报告、电话清单、维修记录和相关执照。 * Performs PABX data-base programming and regular service change to control class of service on all telephone sets in the hotel. 完成所有数据规划和服务以达到最好的电话服务。 * To attend Telecommunication seminar, product knowledge, presentation, organized by the external bodies 参加由外部群体组织的电子通讯班，了解产品知识、表现形式。