岗位描述
Job Description
当班时保证酒店前台与后台包括卫生间的公共区域及外围干净整洁。
Responsible for cleanliness of all Public Areas during shift, including toilet rooms, Back of the house
areas and outside.
同公共区域服务员开例会,
发放清洁用品。
Holds briefings with PA attendants and issues cleaning supplies.
指导和监督公共区域服务员工作表现。
Guides and monitors PA attendant work performance.
对新员工和现有员工不断进行培训。
Trains new and existing staff consistently.
同工程部密切合作,汇报并跟踪维修工作的进展,以便能及时完成维修任务。
Reports and follows up on any maintenance requirements in close co-operation with Engineering
department, and ensure that they are remedied promptly.
保证员工妥当使用和保养设备,并维持清洁设备干净和工作正常的使用状态。
Ensures that staff uses and maintains cleaning equipment and machines in a proper way. Cleaning
equipment and machine are to be stored and good working condition.
确保本部门的供应能及时补充到位,部门和酒店的规章制度都能遵守。
Ensures that supplies for Public Area are replenished timely and that regulations of the department
and hotel are being followed.
员工能够正确使用化学药品,
尽可能减少浪费。
Checks so associates are neat and well presented at all times. Proper usage of chemical with
minimum wastage.
负责钥匙的控制。
Responsible for strict key control.
计划和监督员工定期清洗完成分管区域的地毯。
Schedules and supervises the scrubbing and shampoo of carpet /upholstery in his areas of
responsibilities.
每日巡查公共区域。
Inspect the public area regularly during shift.
负责鲜花和植物的状态良好,如需更换,报告行政管家通知花房更换。
Ensure the flowers and plants in good conditions, report to Executive Housekeeper if find any
problems and inform the supplier to change it in time.
确保
PA
仓库干净整洁,
清洁用品和工具充足。
Ensure the PA storeroom is clean and that chemicals and tools are prepared well.
填写好每日公共区域记事本,
下班签离并同下一班领班交班。
Check Housekeeping associate
’
s grooming, personal hygiene and appearance
协助准备员工排班表。
Take appropriate action to resolve guest complaints.
维持对产品和服务的高度了解以便于向客人解释和销售服务和设施
坚持酒店安全制度、紧急情况。
Adhere to hotel cleaning and maintenance programs.
保持维护所在工作区域的高度整洁。
Ensure a high level of cleaning is maintained in your work area.
完成你上级交待的其它任务。
Carry out other tasks as directed by your supervisors.
汇报对象
REPORTING LINES
直接向公区主管汇报
Direct to Public Area Supervisor
间
接向公区经理汇报
Indirect to Public Area Manager
岗位要求
JOB SPECIFICATION
教育水平
Educational Level
高中或大专毕业或具有丰富的工作经验。
Graduate from college or can be replaced by adequate experience
语言要求
Language Proficiency
能说简单的英文。
Can speak some English at least
.
技能要求
Skills
具有良好的清洁机器及清洁剂使用方面的技能。
Good knowledge for using chemicals and cleaning machine
.
掌握使用互联网及其它主要电脑系统的知识
,以及具备打字技能
。
Knowledge and ex
perience in Internet and other major computer programs and T
yping Skills
.
专业知识
Technical
良好的管理及沟通能力。
Good supervisor to people and communication abilities
.
能说简单的英文,能从客房部电脑上读懂宴会申请单。
Can speak some English at least can read Event Order from Housekeeping GEAC
.
工作经历
Experience
客房部
2
年以上公共区域服务员及
1
年公共区域主管工作经验。
Minimum 2 years to be PA attendant and 1 year PA Supervisor in Housekeeping department
.