Ensure that theguest is at the center of every single strategic initiative, project or process.
确保在每一个战略规划、项目和过程的中心是我们的客人。
Share the visionand strategy of AccorHotels, the brand and the hotel, giving everyone theopportunity to contribute, collaborate and innovate.
分享雅高酒店管理集团、品牌和酒店的愿景和策略，为每位同事提供贡献、合作和创新的机会。
Provide feedbackfrom the guest on the teams’ performance to the team.
向团队成员及时反馈客人对于团队表现的反馈。
Ensure that allteam members feel trusted and valued for their accountability and risk taken.
确保所有团队成员对于他们所承担的责任和风险，备受信任和重视。
Conduct/review Learning& Development needs analysisannually and budget accordingly.
每年进行和审查年度学习与发展需求分析和相应的预算。
Plan Learning& Development Plan for future skillrequirements and not just current.
参考当前和未来技能需求，制定学习与发展计划。
Ensure developmentand implementation of annual Learning & Development plan to address and narrow the performancegap;
确保年度学习与发展计划的指定和实施，以解决和缩小绩效表现差距。
Maximize the useof AccorHotels Academie programs to address gaps in performance;
最大化的利用雅高酒店学院的课程，缩小绩效表现的差距。
Deliver all brandcustomer service and quality standards training to all members of the team;
为团队成员提供品牌服务和质量标准的培训。
Maintain accuratereporting on the Learning & Development delivery and learning programs implemented;
确保学习与发展计划和完成报告的准确性。
Evaluate theeffectiveness of the training for ROI and ROE.
评估ROI和ROE培训课程的有效性。
Seek feedback fromparticipants and their managers for effectiveness of learning and developmentprograms.
收集学员和其经理的反馈意见，以提高学习与发展项目的有效性。
Create a learningenvironment where each person has a personal development plan.
创造一个人人都拥有个人发展计划的学习环境
Follow up talentafter attending AccorHotels Academie training programs to support theapplication of learning on the job.
针对参加雅高学院培训课程的学员，跟进其在工作中的实际运用。
Co-ordinate crossexposure and project based learning for star talent.
对于明星人才的培养，协调交叉培训的项目的实施。
Ensure all talents have access to learning opportunities.
确保所有人才都拥有学习的机会。
Participateactively in the Certified Trainers Network.
积极参与认证培训师的网络课程中。
The abilityto manage information available internally and externally (eg issues raised ina training session) in a sensitive and confidential manner and sharinginformation in a selective and professional manner.
能够以敏锐和机密的方式对待内部和外部的信息，并且以专业的方式共享信息。
The abilityto engage a diversified workforce, helping talent to embrace diversity.
调动多元化人才的能力，帮助人才融入环境。
Deliveringmodern and attractive learning and development solutions in a cost effectivemanner.
从成本效益的角度提供现代的、有吸引力的学习和开发解决方案。
