【职位描述】
黄山横江湾凯悦酒店将于2024年第四季度开业
您的职责是在遵循凯悦酒店集团的企业战略及品牌标准的前提下，保持所在部门的高效营运，并满足员工、客人及酒店业主的期望。 通过适当的销售和营销计划确定酒店在当地市场中的定位，并确保酒店产品和服务同营销企划所创建的定位及品牌承诺相一致。
【任职要求】
营运管理
Operational
协助餐厅经理确保根据经营理念对部门进行高效地管理，根据标准提供礼貌、专业、高效和灵活的服务。
Assists the Outlet Manager to ensure that the outlet is managed efficiently according to the established concept statement, providing courteous, professional, efficient and flexible service at all times.
在部门内凡事亲历亲为，始终在餐厅参与运营，特别是在工作繁忙期间。
Is a hands-on manager and is present at all times in the Outlet, especially during busy periods.
建立并严格遵守所有运营设备、用品和备用品的库存量，保证餐厅的顺畅运营。
Establishes and strictly adheres to the par stocks for all operating equipment, supplies, inventoried items, and to ensure that the outlet is adequately equipped.
协助每月进行运营设备及营业用品盘点。
Assists in conducting monthly inventory checks on all operating equipment and supplies.
在餐厅经理缺勤时，就每日准备、服务及菜单为员工召开班前沟通会。
In the absence of Outlet Manager, conducts daily pre-shift briefings to associates on preparation, service and menu.
在每日运营及质量控制方面与厨务部密切配合。
Liaises with the Culinary Department on daily operations and quality control.
具备充足的菜单和酒水知识，能够向客人推荐和促销餐饮产品。
Has a thorough knowledge and understanding of all food and beverage items in the menu and the ability to recommend Food and Beverage combinations and upsell alternatives.
确保餐厅前场和后场始终整洁有序。
Ensures that the outlet is kept clean and organised, both at the front as well as the back of house.
与客房部合作，严格按照清洁时间表进行清洁。
Liaises and organises with Housekeeping Department that the established cleaning schedules are strictly adhered to.
定期巡视检查部门，以确保卫生情况始终符合标准。
Conducts regular inspections of the Outlet ensuring standards of cleanliness is maintained at all times.
协调并维护设备维修报告并且认真记录。
Coordinates and maintains machine maintenance reports and records.
处理客人所有关于食品、酒水和服务方面的要求以及疑问。
Handles all guest requests and inquiries on food, beverage and service.
确保所有员工和客人建立良好的宾客关系。
Ensures that all associates establish a rapport with guests.
建立以及维护酒店的食品安全管理体系，督促员工按要求执行，对员工进行相应的培训。 Establish and maintain the food safety management system, supervise the associates to follow the requirements and train the associates accordingly.
