【岗位职责】 1.全面负责全日制餐厅的日常运营管理工作。 2.负责餐厅员工的招聘、培训、考核和管理，提升团队服务水平。 3.监控餐厅菜品质量、服务质量和环境卫生，确保符合酒店标准。 4.负责餐厅营收和成本控制，分析经营数据，提出改进措施。 5.处理客户投诉和建议，维护良好的客户关系，提升客户满意度。 6.协助制定餐厅菜单和促销活动，参与市场调研和竞争对手分析。 7.维护线上门店。 8.监管本部门内固定资产和设施设备，确保丢失和破损在正常范围内。 9.根据运营和酒店的需要，将随时增加额外的职责和任务。 【Job Responsibilities】 1. Fully responsible for the daily operational management of the all-day dining restaurant. 2. Responsible for the recruitment, training, appraisal, and management of restaurant staff, and improving the team's service level. 3. Monitor the quality of dishes, service quality, and environmental hygiene of the restaurant, ensuring compliance with hotel standards. 4. Responsible for restaurant revenue and cost control, analyze operational data, and propose improvement measures. 5. Handle customer complaints and suggestions, maintain good customer relationships, and improve customer satisfaction. 6. Assist in developing restaurant menus and promotional activities, participate in market research and competitor analysis. 7. Maintain online storefronts/platforms. 8. Supervise fixed assets and facilities/equipment within the department, ensuring losses and damages remain within acceptable limits. 9. Additional duties and tasks may be added as needed based on operational requirements and hotel needs. 【岗位要求】 1.大学专科及以上学历，酒店管理相关专业。 2.6年以上高星级酒店餐厅管理经验，其中至少2年以上全日制餐厅经理经验。 3.熟悉全日制餐厅或高端西餐厅的运营模式和服务标准，具备良好的餐饮管理能力。 4.具有较强的客户服务意识和团队管理能力，工作细致认真。 5.能够熟练使用办公软件，具备基本的英语沟通能力。 6.年龄40周岁及以下，身体健康，善于沟通，有亲和力，负责任心强，形象气质佳。 7.有高星级国际品牌酒店工作经验者优先。 【Job Requirements 】 1. College degree or above, majoring in Hotel Management or a related field. 2. More than 6 years of restaurant management experience in high-star hotels, including at least 2 years as an All-Day Dining Restaurant Manager. 3. Familiar with the operating models and service standards of all-day dining restaurants or high-end Western restaurants, with solid food and beverage management skills. 4. Strong customer service awareness and team management abilities, with meticulous and conscientious work ethic. 5. Proficient in using office software, with basic English communication skills. 6. Age 40 or below, in good health, good communication and interpersonal skills, strong sense of responsibility, and professional appearance. 7. Candidates with work experience in high-star international brand hotels are preferred.

【岗位职责】 1.根据凯宾斯基集团标准建立培训网络，包括对其的运营及管理。 2.分析培训需求和培训效果，确保培训包在各部门的全面实施，并确保其反映所有酒店的具体政策和程序。 3.通过协助各部门培训师编写和实施酒店特定的培训包，进一步发展培训资料库，计划、设计及提供培训课程。 4.制定培训市场战略，并在酒店后区明显的位置进行张贴，同时在相应的培训主题中得以体现。 5.与人力资源总监一同发展、贯彻、不断重温（至少一年一次）培训政策和程序，使之符合酒店战略经营目标。 6.充分分析利用在线学习平台上的数据，或向管理层和部门培训师推广在线学习平台，以提高学习效果。 7.指导和培训各经理及部门培训师，以提高部门绩效。不断寻求和支持新的方法和流程，以提高所提供的培训质量；培训和发展团队成员。 8.与行政管理委员会成员及各部门负责人一起，根据集团的品牌标准，为培训部制定年度培训计划和培训预算。 9.与外部供应商、培训供应商、法律和安全相关的第三方保持联系并保持良好的合作。 10.根据运营和酒店的需要，将随时增加额外的职责和任务。 11.为每个已被确认很有潜质的员工准备个性化的培训计划并全程跟踪。 【Job Responsibilities】 Establish a training network in accordance with Kempinski Group standards, including its operation and management. Analyze training needs and training effectiveness, ensure the full implementation of training packages across all departments, and ensure that they reflect the specific policies and procedures of the hotel. Further develop the training resource library by assisting departmental trainers in creating and implementing hotel-specific training packages, and plan, design, and deliver training courses. Develop a training marketing strategy, display it prominently in the hotel’s back-of-house areas, and ensure it is reflected in relevant training topics. Work with the Director of Human Resources to develop, implement, and review (at least once a year) training policies and procedures that align with the hotel’s strategic business objectives. Fully utilize data from the online learning platform, or promote the platform to management and departmental trainers to enhance learning outcomes. Coach and train managers and departmental trainers to improve departmental performance. Continuously seek and support new methods and processes to enhance the quality of training provided; train and develop team members. Together with Executive Committee members and department heads, develop the annual training plan and training budget for the training department based on the group’s brand standards. Maintain contact and good cooperation with external suppliers, training providers, and third parties related to legal and safety matters. Additional duties and tasks will be added as required by operations and the hotel. Prepare personalized training plans for each identified high-potential employee and provide follow-up throughout the process. 【岗位要求】 1.酒店管理专业或相关专业本科学历。 2.具备酒店运营部门工作经验为佳。 3.思维敏捷、富有工作激情，具有较强的沟通能力与抗压能力。 4.优秀的演讲技能。 5.设计和开发项目能力、创新技巧。 6.流利的英语书写和口语表达能力。 7.具有激励和感染能力。 8.具有同等品牌酒店工作经验。 9.年龄45周岁及以下。 【Job Requirements 】 Bachelor's degree in Hotel Management or a related field. Work experience in hotel operations departments is preferred. Quick-thinking, passionate about work, with strong communication skills and the ability to work under pressure. Excellent presentation skills. Ability to design and develop projects and innovative skills. Fluent written and spoken English. (Note: This is a duplicate of item 6.) Ability to motivate and inspire others. Work experience with comparable branded hotels. Age 45 years or younger.

【岗位职责】 1. 红衣女郎，作为凯宾斯基品牌特色的宾客关系专员，兼顾品牌形象大使及凯宾斯基文化传播者的角色，她们总是优雅、端庄、专业、亲和，以凯宾斯基专属红色形象呈现。 2. 红衣女郎是凯宾斯基酒店奢华服务的人格化象征，以欧式奢华为核心，结合凯宾斯基八大奢华的定义，为宾客提供超越预期的全周期专属体验，是酒店服务品质、品牌形象与宾客满意度的首要负责人。 3. 带客参观，将酒店形象展示给客人的同时，与客人互动，有能力将酒店细节的设计理念与故事进行传递。 4. 深入了解酒店及城市周边地理环境，能够对客人提出的问题对答如流。 5. 协助酒店管理层，为重要贵宾准备定制行程，并提前协调贵宾迎接与送别事宜。 6. 熟知所有酒店重要贵宾、酒店活动信息及其他需要关注的特殊事件。 7. 确保客人档案的及时更新。 8. 尽可能地迎接、协助并送别每一位客人。 9. 礼貌高效地处理客人投诉与需求，必要时指导相关员工以确保客人满意度。 10. 记录所有投诉与需求，跟进并通知相关运营部门。 11. 向客人提供酒店服务及内部推广信息。 12.根据业务和酒店的需要，随时增加的其他职责和任务。 【Job Responsibilities】 1. The lady in red is not only the guest relations specialist of the hotel, but also serves as the brand ambassador and disseminator of the Kempinski culture at Kempinski. They are always elegant, dignified, professional and approachable, Presented in the exclusive red color scheme of the Kempinski Hotel. 2. The lady in red is the personification of the hotel's luxurious services. Centered around European luxury, combined with the eight major characteristics of Kempinski hotels, she provides guests with an exclusive experience throughout the entire guest journey that exceeds expectations. She is the primary person responsible for the hotel's service quality, brand image, and guest satisfaction. 3. When showing guests around, one not only presents the hotel's image to them but also interacts with them, and has the ability to convey the design concepts and stories behind the hotel's details. 4. Have an in-depth knowledge of the hotel and the geographical layout of the city / surroundings, be able to answer guest questions fluently. 5. Liaise with Hotel Management Team, to prepare tailor made guest itinerary for Top VIP’s when appropriate and coordinate VIP greetings and departures – ahead of time. 6. Knowledgeable about all VIPs, hotel functions and special events. 7. Ensure timely updating and maintenance of guest profile databases. 8. Greet, assist and bid farewell to guests whenever possible. 9. Address guest requests and complaints courteously and efficiently; guide relevant staff members when necessary to guarantee optimal guest satisfaction. 10. Document all guest complaints and special requests, conduct follow-up tracking, and notify relevant operational departments accordingly. 11. Provide guests with detailed information on hotel facilities, services and in-house promotional activities. 12. Undertake other duties and tasks as required by hotel business operations and management arrangements. 【任职要求】 1. 至少2年以上五星级酒店/国际联号奢华酒店宾客关系或相关岗位工作经验。 2. 有餐饮及销售经验者优先。 3. 有高级别接待服务经验者优先。 4. 优秀的英语口语及书写能力。 5. 掌握其他语言者优先考虑。 6. 管理监督的能力，良好的沟通能力。 7. 熟悉酒店运营及电脑操作。 8. 了解旅游及商务相关知识。 9. 熟悉酒店产品与服务。 10.  熟悉贵宾接待礼仪。 11. 能熟练使用微软办公软件（Word, Excel, PowerPoint）。 12. 红衣女郎身高165cm至168cm， 红衣绅士身高177cm至180cm。 14. 举止得体，形象气质佳。 【Job Requirements】 Minimum of 2 years experience in position in Guest Relations or other relevant position preferably in a five star or international hotel. Food & Beverage and Sales experience is a plus. Experience in high-level VIP hospitality is a plus. Excellent oral and written skills . Additional language – beneficial. Supervisory skills and good communication skills. Luxury Hotel Experiences.  Knowledge of hotel operations & Computer systems. General knowledge of tourist and business related information. Knowledge of hotel products and services. Knowledge of VIP welcoming protocol. Proficiency in Microsoft Office (Word, Excel and PowerPoint).  Height of Lady in Red 165cm to 168cm,Height of Gentleman in Red 177cm to 180cm. Excellent appearance and professional demeanor.

【岗位职责】 受理并解决各岗位员工反馈的各类IT技术问题及系统操作故障。  协助信息技术部经理开展酒店IT板块全流程日常运营管理工作。  对接酒店各部门，为办公电脑软硬件故障提供专业排查、维修与技术支持。  配合信息技术部经理，针对酒店现有及未来规划落地的信息化系统，提供优化、落 地相关建议。 对影响酒店营收、宾客体验的IT故障进行优先级分级处理，快速闭环解决问题， 并主动开展设备预防性维护工作。  完整梳理、登记IT系统及相关设备资产，建立完善的资产台账，确保信息准确完 整。 及时排查工作中各类潜在及现存安全隐患，及时上报并跟进整改落地 。 根据酒店各类业务需求，调研并制定多元化IT解决方案，负责酒店各类新型技术设备的安装调试工作。  根据业务和酒店的需要，随时增加的其他职责和任务。 [Job Responsibilities】 Accept and resolve various IT technical issues and system operation failures reported by employees in all positions.Assist the IT Manager in carrying out the full-process daily operation and management of the hotel's IT division. Coordinate with various hotel departments to provide professional troubleshooting, repair, and technical support for hardware and software failures of office computers. Collaborate with the IT Manager to offer optimization and implementation suggestions for the hotel's existing and future planned information systems. Prioritize IT failures that impact hotel revenue and guest experience, resolve issues quickly and thoroughly, and proactively carry out preventive maintenance of equipment. Complete a comprehensive review and registration of IT systems and related equipment assets, establish a detailed asset register, and ensure information is accurate and complete. Promptly identify potential and existing safety hazards in daily work, report them immediately, and follow up on rectification and implementation. Research and develop diverse IT solutions based on various business needs of the hotel, and be responsible for the installation and commissioning of various new technical equipment in the hotel. Perform any additional duties and tasks as required based on business and hotel needs.【任职要求】 教育背景与经验：计算机科学、信息技术或相关专业本科及以上学历； 具备3年以上高星级酒店或同等规模企业IT运维管理经验，有国际联号酒店筹备工作经验者优先。 专业技能：精通酒店管理系统（如Opera、Infrasys等）及各类接口（POS、门锁、电话计费系统等）的维护；熟悉AutoCAD，能够基于AutoCAD图纸勘察建筑现场，熟练掌握网络架构、服务器虚拟化（VMware/Hyper-V）、网络安全策略及数据备份方案；具备处理突发IT故障的应急响应能力。 语言能力：具备必要的英语听说读写能力，能够流畅阅读英文技术文档。 管理与软技能：具备良好的团队领导力和跨部门沟通协调能力，能够制定IT培训计划并指导下属；拥有极强的客户服务意识，理解酒店行业“宾客至上”的服务理念；具备一定的项目管理和预算控制能力。 职业素养：工作严谨负责，具备极强的服务意识和抗压能力，可适配酒店轮班、节假日值班，突发加班需求。 对数据安全和保密性有高度敏感性。 【Job Requirements】 Education Background & Experience: Bachelor's degree or above in Computer Science, Information Technology, or a related field.  At least 3 years of IT operation and maintenance management experience in a high-star-rated hotel or a similarly sized enterprise; experience in pre-opening preparations for international hotel chains is preferred. Professional Skills: Proficient in maintaining hotel management systems (e.g., Opera, Infrasys) and various interfaces (POS, door lock, telephone billing system, etc.). Familiar with AutoCAD and able to survey building sites based on AutoCAD drawings. Solid knowledge of network architecture, server virtualization (VMware/Hyper-V), network security strategies, and data backup solutions. Capable of providing emergency response to handle unexpected IT failures. Language Ability: Necessary English listening, speaking, reading, and writing skills, with the ability to read English technical documents fluently. Management & Soft Skills: Strong team leadership and cross-departmental communication and coordination skills; able to develop IT training plans and guide subordinates. Excellent customer service mindset with a deep understanding of the "guest first" service philosophy in the hospitality industry. Certain capabilities in project management and budget control. Professionalism: Rigorous and responsible work ethic, strong service orientation, and ability to work under pressure; adaptable to shift rotations, holiday on-duty schedules, and unexpected overtime as required by hotel operations.  Highly sensitive to data security and confidentiality.

【岗位职责】 1.全面统筹水疗中心（含理疗、健身、泳池、儿童俱乐部等）日常运营，确保服务、卫生、安全及品牌标准零缺陷。 2.制定年度预算与收益策略，严控成本，通过会员体系、市场营销、套餐创新及跨部门联动实现收入与利润持续优化。 3.主导新项目/酒店筹开：从功能布局、设备选型、SOP 编制到团队组建、市场预热，实现筹开工作高品质落地。 4.建立并持续优化服务流程与培训体系，亲自督导 VIP 接待与重大投诉处理，确保宾客满意度与复购率稳步提升。 5.根据业务和酒店的需要，随时增加的其他职责和任务。 Oversee daily operations of the spa center (including therapy, fitness, swimming pool, kids club, etc.), ensuring zero-defect service, hygiene, safety, and brand standards. Develop annual budgets and revenue strategies, strictly control costs, and drive continuous optimization of revenue and profit through membership systems, marketing initiatives, package innovation, and cross-department collaboration. Lead new projects/hotel pre-opening: from functional layout, equipment selection, SOP development to team building and market preheating, achieving high-quality delivery of pre-opening work. Establish and continuously optimize service processes and training systems; personally supervise VIP reception and major complaint handling to ensure steady improvement in guest satisfaction and repurchase rate. Other duties and tasks as assigned based on business and hotel needs. 【岗位要求】 1.大专及以上学历，5–10 年以上国际奢华酒店或高端度假村水疗管理经验，至少 1 次完整筹开经历。 2.精通水疗全链路运营（理疗、健身、零售、会员、财务），具备敏锐市场洞察与卓越领导力，英语流利。 3.年龄45周岁及以下，形象端正，责任心强。 4.具备水疗治疗师资格证书优先考虑。 5.高度的对客服务意识。 EDUCATION:  Business administration qualification. (an advantage) Beauty/spa therapist qualification. (an advantage) Experience with Advanced Cosmetology. (an advantage) First Aid and CPR Certificate. EXPERIENCE: To fill the position, one of the following is required: 5-10 years’ spa management experience in an international standard spa. Previous experience in a 5 star hotel spa. LANGUAGE: Ability to work and communicate in a multinational environment: Local language – excellent oral and written skills (as applicable) English – excellent oral and written skills COMPETENCIES: Include the skills the candidate must have to fill this Position: Operations management. Financial reporting and budgeting. Human resource management. Public relations and marketing. Stock and retail management. High levels of customer service. Industry analysis. Strong leadership skills. TECHNICAL COMPETENCIES: Computer literate (mid-advanced level) Business writing. INDIVIDUAL CHARACTERISTICS:  To fill this position the candidate must identify with the Kempinski core values, in addition they should be especially:  People Oriented Passionate for European luxury Entrepreneurial Straightforward Excellent communication and interpersonal skills with superb presentation and grooming Strong management skills and ability to inspire those in others   Experience in revenue management would be an advantage Analytical and problem solving skills and execution of work

[岗位职责] 1.及时接听并回答客人的询问，正确地转接电话并向客人提供所需信息。 2.熟悉话务台系统，电话计费系统，叫醒系统以及点餐系统的操作。 3.了解并分享酒店的活动信息，包括但不限于酒店的会议活动和餐厅的促销活动等。 4.正确处理客人投诉和反馈意见，必要时反馈给宾客服务经理进行跟进，确保客人满意。 5.确保所有团队成员都知道所有的目标任务，积极完成并保持对业绩结果的了解。 6.能有计划且高质高效完成部门新员工培训，月度培训等，并积极配合酒店组织的各项培训。 7.定期组织部门会议。 8.根据业务和酒店的需要，随时增加的其他职责和任务。 [Job Responsibilities] Answer guest inquiries in a timely manner, transfer calls correctly, and provide guests with the information they request. Be familiar with the operation of the switchboard system, call billing system, wake-up call system, and in-room dining ordering system. Stay informed about and share hotel event information, including but not limited to meeting/event activities and restaurant promotions. Handle guest complaints and feedback appropriately; escalate to the Guest Service Manager for follow-up when necessary to ensure guest satisfaction. Ensure all team members are aware of all target tasks, actively work to complete them, and stay informed of performance results. Plan and efficiently complete departmental new employee training, monthly training, etc., while actively cooperating with various training programs organized by the hotel. Organize departmental meetings on a regular basis. Perform any other duties and tasks as assigned based on business and hotel needs. [岗位要求] 1.两年以上国际五星级酒店同等岗位工作经验。 2.大专及以上学历，英语口语流利。 3.具有较强的组织协调能力。 4.强烈的责任感及自我激励能力。 5.有耐心，积极向上，能从容应对各种突发情况。 6.年龄40周岁及以下，条件优秀者可适当放宽。 [Job Requirements] Minimum 2 years of experience in a similar position within an international five-star hotel. College degree or above, with fluent spoken English. Strong organizational and coordination skills. High sense of responsibility and self-motivation. Patient, positive, and able to handle various unexpected situations calmly. Age 40 years or below; candidates with exceptional qualifications may be considered for age relaxation.

【岗位职责】 1.全面负责酒店中厨房的整体运营管理工作，与行政总厨制定中厨房发展战略。  2.负责与行政总厨制定中餐菜品的研发和创新，打造酒店中餐特色品牌。 3.制定中厨房菜单体系，控制菜品质量和成本，确保餐饮品质。 4.负责中厨房团队建设和人才培养，提升团队专业水平。 5.建立和完善中厨房管理制度和操作规范，确保食品安全和卫生。 6.协调中厨房与餐厅之间的工作，确保中餐服务顺畅 7.根据业务和酒店的需要，随时增加的其他职责和任务。 【Job Responsibilities】 Overall responsibility for the operation and management of the hotel's Chinese Kitchen, and formulate development strategies for the Chinese Kitchen together with the Executive Chef. Responsible for developing and innovating Chinese cuisine menus together with the Executive Chef, to build the hotel's Chinese cuisine brand identity. Develop the Chinese Kitchen menu system, control food quality and costs, and ensure culinary excellence. Responsible for Chinese Kitchen team building and talent development to enhance professional standards. Establish and improve Chinese Kitchen management systems and operational standards to ensure food safety and hygiene. Coordinate between the Chinese Kitchen and the restaurant to ensure smooth Chinese cuisine service. Other duties and tasks as assigned based on business and hotel needs. 【岗位要求】 1.高中及以上学历，中餐烹饪相关专业，具有高级厨师资格证书。 2.10年以上高星级酒店中厨房管理经验，其中至少4年以上中餐行政总厨岗位经验。 3.精通中餐烹饪技艺，尤其是粤菜、京菜或鲁菜等特色菜系，具备丰富的中厨房管理经验。 4.具有卓越的领导力和团队管理能力，具备良好的成本控制意识。 5.具有较强的菜品创新能力和市场洞察力，能够引领中餐潮流。 6.年龄45周岁及以下，身体健康，无传染性疾病，条件优秀者可适当放宽。 7.有知名中餐厅或高星级酒店中厨管理经验者优先。 8.具备极强的责任心，对中餐菜品品质和厨房卫生安全严格负责。 【Job Requirements】 High school diploma or above, major in Chinese culinary arts, with Senior Chef Certificate. Minimum 10 years of Chinese Kitchen management experience in luxury hotels, including at least 4 years as Chinese Executive Chef. Mastery of Chinese culinary techniques, especially Cantonese, Beijing, or Shandong cuisines; extensive Chinese Kitchen management experience. Excellent leadership and team management skills with strong cost control awareness. Strong dish innovation capability and market insight, able to lead Chinese cuisine trends. Age 45 or below, in good health, free from infectious diseases; exceptional candidates may be considered flexibly. Experience in well-known Chinese restaurants or luxury hotel Chinese kitchens preferred. Strong sense of responsibility with strict commitment to Chinese cuisine quality and kitchen hygiene safety.

【岗位职责】 1. 领导团队致力于提供卓越的宾客满意度，全面负责从预订到退房的每一个环节，包括入住前沟通、迎宾服务和退房后跟进。 2. 及时有效地解决升级的宾客问题，确保解决方案符合品牌准则并超越宾客期望。 3. 分析来自点评平台和内部调查的宾客反馈，找出改进机会并采取纠正措施。 4. 制定并执行忠诚度计划，以促进宾客重复预订和口碑传播。 5. 管理酒店日常运营，包括客房清洁、维护、前台和礼宾服务，确保遵守健康、安全和卫生法规（包括当地短期和长期租赁法律）。 6. 制定并执行所有运营流程、入住/退房流程和质量保证审核的标准操作程序 (SOP)。 7. 负责客用品、清洁用品和便利设施的库存管理，优化库存水平，有效减少浪费并降低成本。 8. 与第三方供应商（公共服务人员、维修技师、布草服务人员）协调，确保服务质量，协商合同，并解决绩效问题。 9. 招聘、培训、指导和管理前台接待员、客房服务员、维修人员和礼宾人员团队。 10. 定期进行绩效评估，设定明确的关键绩效指标 (KPI)，并实施培训计划，以提升团队成员在客户服务标准、安全规程和酒店技术方面的技能。 11. 营造积极的工作环境，促进协作、责任担当和员工留任。 12. 协助编制年度运营预算，监控支出，并在不影响服务质量的前提下寻找节约成本的机会。 13. 追踪收入指标，包括入住率、平均每日房价 (ADR) 和每间可供出租客房收入 (RevPAR)，并与销售团队合作，推动收入增长。 14. 管理公寓行政事务，包括记录保存、许可证续期以及遵守当地商业法规。 15. 监督物业管理软件 (PMS)、渠道管理工具和智能家居技术的实施和维护，以简化运营。 16. 进行日常物业检查，确保所有公寓均符合品牌在清洁度、功能性和美观性方面的标准。 17. 确保完全遵守当地长期和短期租赁法规、税务要求和安全规范（包括消防、电气和应急准备标准）。 18. 领导应急响应计划，包括制定疏散方案并在危机期间与地方当局协调。 19. 根据业务和酒店的需要，随时增加的其他职责和任务。 1. Lead efforts to deliver industry-leading guest satisfaction by overseeing all touchpoints from reservation to check-out, including pre-arrival communications, welcome services, and post stay follow-ups. 2. Resolve escalated guest issues promptly and effectively, ensuring resolutions align with brand guidelines and exceed guest expectations. 3. Analyze guest feedback from review platforms and internal surveys to identify improvement opportunities and implement corrective actions. 4. Develop and execute loyalty initiatives to drive repeat bookings and positive word-of-mouth referrals. 5. Manage daily property operations, including housekeeping, maintenance, front desk, and concierge services, ensuring compliance with health, safety, and sanitation regulations (including local short-term and long -term rental laws). 6. Create and enforce standard operating procedures (SOPs) for all operational workflows, check-in/check-out processes, and quality assurance audits. 7. Oversee inventory management for guest supplies, cleaning materials, and amenities, optimizing stock levels to minimize waste and reduce costs. 8. Coordinate with third-party vendors (public attendant, maintenance technicians, linen services) to ensure service quality, negotiate contracts, and resolve performance issues. 9. Recruit, train, mentor, and supervise a team of front desk agents, housekeepers, maintenance staff, and concierge personnel. 10. Conduct regular performance reviews, set clear KPIs, and implement training programs to upskill team members on customer service standards, safety protocols, and property technology. 11. Foster a positive work environment that promotes collaboration, accountability, and employee retention. 12. Assist in preparing the annual operations budget, monitor expenses, and identify cost-saving opportunities without compromising service quality. 13. Track revenue metrics including occupancy rates, average daily rate (ADR), and revenue per available room (RevPAR), and collaborate with the sales team to drive revenue growth. 14. Manage property administration, including record-keeping, license renewals, and compliance with local business regulations. 15. Oversee the implementation and maintenance of property management software (PMS), channel management tools, and smart home technology to streamline operations. 16. Conduct routine property inspections to ensure all apartments meet brand standards for cleanliness, functionality, and aesthetic appeal. 17. Ensure full compliance with local long-term and short-term rental regulations, tax requirements, and safety codes (including fire, electrical, and emergency preparedness standards). 18. Lead emergency response planning, including developing evacuation protocols and coordinating with local authorities during crises. 19. Additional responsibilities and tasks can be added at any time according to the needs of the business and of the hotel. 【岗位要求】 1. 经验：3年以上服务式公寓、精品酒店或长/短租物业的运营管理经验。 2. 领导能力：具备领导跨职能团队、解决冲突并激励员工达成绩效目标的卓越能力。 3. 客户至上：热衷于提供卓越的宾客体验，并拥有提升宾客满意度的成功经验。 4. 技术能力：熟悉物业管理系统（例如Opera）、渠道管理系统和智能物业技术（例如无钥匙门禁系统、智能温控器）。 5. 合规知识：了解当地长短租法规、健康与安全法律以及数据隐私标准（如适用，例如GDPR）。 6. 软技能：优秀的英语/当地语言口头和书面沟通能力，较强的解决问题能力和出色的组织能力，能够有效管理多项任务。 7. 教育背景：拥有酒店管理、工商管理或相关领域的副学士或学士学位者优先考虑。 8. 证书：酒店运营相关证书（可选）。 1. Experience: 3+ years of progressive experience in operations management within serviced apartments, boutique hotels, or long-term /short-term rental properties. 2. Leadership Skills: Demonstrated ability to lead cross-functional teams, resolve conflicts, and motivate employees to achieve performance goals. 3. Customer Focus: Passion for delivering exceptional guest experiences with a track record of improving satisfaction scores. 4. echnical Proficiency: Familiarity with property management systems (e.g., Opera), channel managers, and smart property technology (keyless entry systems, smart thermostats). 5. Compliance Knowledge: Understanding of local long-term and short-term rental regulations, health and safety laws, and data privacy standards (GDPR as applicable). 6. Soft Skills: Excellent verbal and written communication skills in English /Local Languages or other languages such as Japanese or Korean is a plus, strong problem-solving abilities, and exceptional organizational skills to manage competing priorities. 7. Education: Associate's or Bachelor’s degree in Hospitality Management, Business Administration, or a related field preferred. 8. Certifications: Optional certification in hospitality operations.

【岗位职责】 根据酒店各部门（前厅、客房、餐饮、工程、行政等）的月度 / 季度物资需求计划，结合库存水平，制定完善的采购计划，避免超储或缺货。 负责日常物资的采购执行，包括询价、比价、议价，确保采购物资的质量、规格、价格符合酒店标准，优先选择高性价比供应商。 规范采购单据管理，包括申购单、订单、验收单、发票等，确保单据齐全、数据准确，配合财务部门完成对账、付款流程。 根据业务和酒店的需要，随时增加的其他职责和任务。 熟悉 PICC 采购系统。 【Job Responsibilities】 Based on the monthly/quarterly material requirements plans of various hotel departments (Front Office, Housekeeping, Food & Beverage, Engineering, Administration, etc.), and in combination with inventory levels, formulate accurate procurement plans to avoid overstocking or stockouts. Responsible for the daily execution of material procurement, including inquiry, comparison, and negotiation, ensuring that purchased materials meet hotel standards in terms of quality, specifications, and pricing, with priority given to selecting cost-effective suppliers. Standardize the management of procurement documents, including requisition forms, purchase orders, acceptance receipts, invoices, etc., ensuring complete documentation and accurate data, and cooperate with the Finance Department to complete reconciliation and payment processes. Other duties and tasks as assigned according to business and hotel needs. Familiar with PICC purchasing system. 【任职要求】  1. 具备3年及以上酒店采购管理经验，其中1年以上主管岗位经验，熟悉酒店各品类物资（餐饮食材、客房用品、工程设备、行政物资等）的采购流程和市场行情；  2. 有高星级酒店同岗位工作经验者优先。  3. 熟悉酒店采购内控流程，能够制定和优化采购管理制度、合同模板、确保采购工作规范化。  4. 年龄28-45岁，身体健康。 【Job Requirements】 Possess 3 years or more of hotel purchasing management experience, including at least 1 year in a supervisory role. Be familiar with the procurement processes and market conditions of various hotel supplies (F&B ingredients, guest room amenities, engineering equipment, administrative materials, etc.). Candidates with experience in the same position at high-star hotels are preferred. Familiar with hotel procurement internal control procedures, capable of formulating and optimizing procurement management systems and contract templates to ensure standardized procurement operations. Age between 28-45 years old, in good health.

【岗位职责】 1.全面负责酒店洗衣房的日常运营管理，包括客衣洗涤、布草清洗、熨烫及分发，确保高效、洁净、无损。 2.制定并执行洗衣房SOP.质量标准及安全操作规程，定期维护洗涤设备。 3.控制洗涤化学品、水电及布草损耗成本，优化洗涤流程以提升效率。 4.管理洗衣房团队，安排班次、培训员工、监督服务质量与工作效率。 5.与楼层、餐饮、康体等部门协调布草收发，确保及时供应。 6.处理客衣洗涤投诉，确保客户满意度。 7.根据业务和酒店的需要，随时增加的其他职责和任务。 [Job Responsibilities] 1. Fully responsible for the daily operation and management of the hotel laundry department, including guest laundry cleaning, linen washing, ironing, and distribution, ensuring high efficiency, cleanliness, and no damage. 2. Develop and implement laundry Standard Operating Procedures (SOPs), quality standards, and safety operation protocols; regularly maintain washing equipment. 3. Control costs related to washing chemicals, water, electricity, and linen损耗 (wastage/loss); optimize washing processes to improve efficiency. 4. Manage the laundry team, arrange shifts, train employees, and supervise service quality and work efficiency. 5. Coordinate linen collection and distribution with Housekeeping, Food & Beverage, Health Club, and other departments to ensure timely supply. 6. Handle guest complaints regarding laundry cleaning to ensure customer satisfaction. 7. Perform any other duties and tasks as assigned based on business and hotel needs. 【岗位要求】 1.高中/中专及以上学历，酒店管理、纺织或相关专业优先。 2.5年及以上高星级酒店或大型洗衣厂工作经验，2年以上管理岗位经历。 3.熟悉各类布草材质、洗涤工艺、设备操作等。 4.具备成本控制意识与团队管理能力。 5.工作细致、责任心强，能适应轮班工作。 6.年龄45周岁及以下，身体健康，无色盲色弱。 [Job Requirements] 1. High school or secondary vocational school degree or above; preference for candidates with a background in Hotel Management, Textile Engineering, or related fields. 2. 5 years or more of work experience in high-star-rated hotels or large-scale commercial laundry plants, including at least 2 years in a management or supervisory role. 3. Familiar with various linen materials, washing processes, and equipment operation. 4. Possess cost control awareness and team management skills. 5. Detail-oriented, strong sense of responsibility, and able to work on rotating shifts. 6. Age 45 years or below, in good health, with no color blindness or color weakness.

【岗位职责】 1.在遵循酒店服务流程标准的基础上，设计出能体现中国餐饮文化、同时符合国际奢华餐饮评价体系的迎宾、侍酒、分餐及送客流程。 2.完全理解主厨的创作理念和每道菜的亮点，并能准确、生动地传达给服务团队和宾客。 3.对每一道菜进行最终检查，确保符合出菜标准。 4.营业高峰期，在现场指挥团队，确保在突发状况下，服务质量不降级。 5.熟记常客的客史档案并利用系统记录，确保服务团队能提供个性化的惊喜服务。 6.当出现菜品投诉或服务失误时，即时安抚宾客，迅速给出让客人满意的解决方案。 7.引导宾客更好地理解和欣赏中餐文化，在恰当的时机介绍菜品背后的故事或食材的独特之处。 8.定期组织服务团队进行业务培训。 9.在高压的工作环境中激励团队成员，同时营造一个互相尊重、积极向上的团队氛围。 10.关注翻台率、人均消费等关键数据，并协同后厨和前厅，通过推出季节性菜单或搭配酒水套餐等方式提升营收。 11.维护线上门店。 12.监管本部门内固定资产和设施设备，确保丢失和破损在正常范围内。 13.根据业务和酒店的需要，随时增加的其他职责和任务。 【Job Responsibilities】 Design guest greeting, wine service, tableside preparation, and farewell procedures that reflect Chinese culinary culture while meeting international luxury dining standards, based on hotel service protocols. Fully understand the Chef's creative philosophy and the highlights of each dish, and communicate them accurately and vividly to the service team and guests. Conduct final inspection of every dish to ensure compliance with plating standards. Command the team on-site during peak hours to ensure service quality remains uncompromised in unexpected situations. Memorize regular guests' profiles and utilize system records to ensure the service team delivers personalized surprise experiences. Immediately comfort guests and promptly provide satisfactory solutions when food complaints or service errors occur. Guide guests to better understand and appreciate Chinese culinary culture, introducing the stories behind dishes or unique ingredients at appropriate moments. Regularly organize business training for the service team. Motivate team members in a high-pressure work environment while fostering a respectful and positive team atmosphere. Monitor key data such as table turnover rate and average spending per guest; collaborate with the kitchen and front of house to increase revenue through seasonal menus or beverage pairing packages. Maintain online store presence. Supervise fixed assets and facilities within the department, ensuring loss and damage remain within normal range. Other duties and tasks as assigned based on business and hotel needs. 【岗位要求】 1.酒店管理等相关专业，大专及以上学历优先。 2.具备8年以上高端餐饮（五星级酒店、米其林或黑珍珠餐厅）从业经验。 3.拥有至少2年以上高端餐厅担任餐厅经理或店长的全面管理经验。 4.普通话标准，具备一定的英语听说读写能力，能作为工作语言与外籍宾客沟通。 5.具备一定的餐酒搭配知识，能根据菜单设计合理的配酒或配茶方案。 6.具备商业敏锐度，能通过分析数据，协同后厨推出营销方案。 7.精通成本管控。 8.能够熟练使用办公软件。 9.年龄40周岁及以下，身体健康，善于沟通，有亲和力，形象气质佳。 10.拥有米其林餐厅或黑珍珠餐厅管理经验者待遇从优。 【Job Requirements】 College degree or above in Hotel Management or related majors preferred. Minimum 8 years of experience in high-end dining (five-star hotels, Michelin or Black Pearl restaurants). At least 2 years of comprehensive management experience as Restaurant Manager or Store Manager in high-end restaurants. Standard Mandarin; proficient English listening, speaking, reading, and writing skills, capable of communicating with international guests as a working language. Solid knowledge of food and wine pairing, able to design appropriate wine or tea pairing proposals based on menus. Business acumen with ability to analyze data and collaborate with the kitchen to develop marketing initiatives. Proficient in cost control. Proficient in office software. Age 40 or below, in good health, excellent communication skills, approachable, with outstanding appearance and demeanor. Preferential treatment for candidates with Michelin or Black Pearl restaurant management experience.

【岗位职责】 1.预测并关注部门整体业绩以确保每日工作及任务及时准确地完成，发展并组织预订员做在职培训。 2.监督每天预定部的运行状况，为指导及引导预定部文员与其他部门的协作起到示范作用。 3.监督部门的运行包括电话接听，预定输入正确性，平衡每天系统误差纪录。 4.确保所有员工主动upsell并且努力增加酒店收益和顾客满意度。 5.与销售/宴会统筹部相协作使团队数与客人名单正常进行。 6.准备好每月的返佣纪录。 7.回顾每周团队情况，如有变化时时向市场销售总监报告。 8.更新3天客房率预报并且分派到相关部门。 9.为员工做劝导/面谈以确保实时地纠正不正确行为。 10.为每位员工设立清晰的指导方针时从帮协助并且很好的进行跟踪指导。 11.适时回顾并管理员工平时表现，并作记录以便将来跟踪回顾。 12.根据业务和酒店的需要，随时增加的其他职责和任务。 [Job Responsibilities] Forecast and monitor overall departmental performance to ensure daily tasks and assignments are completed accurately and on time; develop and organize on-the-job training for reservation agents. Supervise the daily operation of the Reservations department, serving as a role model in guiding and directing reservation agents to collaborate effectively with other departments. Oversee departmental operations, including call handling, accuracy of reservation entries, and balancing daily system discrepancy records. Ensure all team members actively upsell and strive to increase hotel revenue and guest satisfaction. Coordinate with the Sales / Event Management teams to facilitate group blocks and guest lists. Prepare monthly commission records. Review weekly group pick-up and report any changes to the Director of Sales & Marketing in a timely manner. Update the 3-day rolling forecast and distribute it to relevant departments. Conduct counseling/interview sessions with employees to ensure timely correction of improper behavior. Provide assistance and effective follow-up guidance while establishing clear guidelines for each employee. Review and manage employee performance in a timely manner, maintaining documentation for future tracking and follow-up. Perform any other duties and tasks as assigned based on business and hotel needs. 【岗位要求】 1.大专及以上学历教育水平。 2.中英文口语和书写流利。 3.三年以上国际五星级酒店同等岗位工作经验或相关领域同等经验。 4.能熟练操作电脑系统者优先。 5.了解本地客户的情况并具有很强的市场分析能力。 6.具有策略性、创造性及灵活性。 7.年龄45周岁及以下，条件优秀者可适当放宽。 [Job Requirements] College degree or above. Fluent in spoken and written English and Chinese. Minimum three years of experience in a similar position within an international five-star hotel, or equivalent experience in a related field. Proficiency in computer system operation is preferred. Knowledge of local client profiles and strong market analysis capabilities. Strategic, creative, and flexible. Age 45 years or below; candidates with exceptional qualifications may be considered for age relaxation.