We are looking for a Concierge Agent
我们正在寻找一名礼宾员
As a Concierge Agent , we rely on you to
作为一名礼宾员，你的主要工作职责为：
1.Assist with heavy packages, coats, suitcase, etc. being alert to give assistance courteously and quickly, before having to be asked.
2.Adhere to guest checking in and checking out procedures pertaining to baggage handling.
3.Welcome guests at the main entrance, offering the greeting appropriate to the time of day taking particular note of repeat guests and IHG Rewards Club members.
4.Assist arriving and departing guests by opening and closing car and taxi doors.
5.Maintain a spotless Porte Cochere and Drive way.
6.Guide the guest to the Front Desk and wait behind the guest during the check-in. Keep eyes on the Front Desk Clerk who provides the signal for you to step forward and receive the room and rooming booklet from the Front Desk Clerk. Without delay, escort the guests accordingly.
7.Be familiar with the layout of the hotel and memorize the preferred route for escorting guests
8.Be familiar with the lift workings and emergency stairs.
9.Provide information to guests about the hotel facilities and services.
10.Provide guest services and guidance.
11.Learn and utilize names of guests, especially repeat and long staying guests and routinely greet guests as they pass through the lobby, remaining alert to situations where he can be of assistance to guests.
12.Help other employees in department, replacing them temporarily when necessary.
1.主动协助客人提重包裹、拿衣服、提手提箱等，向客人提供礼貌和迅速的协助。
2.在与行李相关的问题上，遵守客人入住和退房工作程序。
3.在正门处欢迎客人，按具体时间段向客人发出合适的问候，特别要注意常客和忧悦会会员。
4.为来店和离店的客人开关汽车及出租车门。
5.保持车辆门道和车道的清洁。
6.将客人引至前台并在其办理入住手续时在其身后等待。在看到前台接待员的示意后上前从前台接待员处取得房间号和房卡，然后立即护送客人至其房间。
7.熟悉酒店布局并记下护送客人的最佳路线。
8.熟悉电梯和疏散楼梯的使用。
9.向客人提供关于酒店的设施和服务的信息。
10.向客人提供服务和引导。
11.熟知并称呼客人的名字，特别是对于常客和长包房的客人，并在客人经过大厅时与其打招呼，随时留意是否有可以为客人提供服务的情况出现。
12.帮助部门内其它员工，如有必要则暂时代理他们的工作 。
We are looking for someone who:
我们正在寻找一位具备以下条件的候选人：
1.Atleast 1 year of relevant work experience or 4 years of combined universityeducation and work-related experience.
2.Demonstrated ability to interact with customers, employees andthird parties that reflects highly on the hotel, the brand and the Company.
3.Hotel experience preferred.
1.至少1年相关工作经验或4年的大学教育和工作经验等效结合。
2.拥有在与他人交往时大多数时间所使用的沟通技能；完全代表酒店，品牌和公司与顾客，员工和第三方交往的能力。
3..拥有酒店经验者优先。
If you arethe right person, what are you waiting for? Click the apply button now!
如果您觉得您适合以上条件，那还等什么呢？请点击下面的申请按键吧！
