1、按照酒店规程清扫客房，及时补充客房用品，控制物料消耗。 Clean guest rooms according to hotel regulations, replenish guest room supplies in time, and control material consumption. 2、发现房间设备损坏，地毯、墙纸污迹应做好记录，及时通知客房中心。 If the room equipment is damaged and the carpet and wallpaper are stained, make records and inform the guest room center in time 3、严格执行安全制度，确保客房安全。 Strictly implement the safety system to ensure the safety of guest rooms. 4、及时反馈宾客信息和意见。 Timely feedback guest information and opinions. 5、在早班不在时协助楼层完成对客服务工作和相关后勤保障工作。 Assist the floor to complete the customer service and relevant logistics support when the morning shift is not available. 6、完成领导交办的其它工作任务。 Complete other tasks assigned by leaders.

JOB OVERVIEW职位概述 •Responsible for assisting the washers, pressers and other members of the laundry team in providing a clean and timely laundry service to guests and internal customers  负责协助干湿洗工、手烫工和洗衣组的其它人员为客人和内部客户提供干净和及时的洗衣服务。 QUALIFICATIONS AND REQUIREMENTS 任职要求 Required Skills – 技能要求  •Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company. 拥有在与他人交往时大多数时间所使用的沟通技能完全代表酒店品牌和公司与顾客员工和第三方交往的能力。 •Able to speak, read and write English 具有说读和写英语的能力。 Qualifications – 学历 •Primary Education or equivalent 大专或相当学历 Experience – 经验 •Some laundry experience. 拥有一些洗衣房工作经验

岗位职责 1、查看交班记录，了解上一班的移交事项，并负责处理； 2、熟悉预订资料，了解客情，尤其要记住即将来电的贵宾、常客的姓名，了解酒店的所有活动； 3、熟悉酒店有关客房销售的各项政策，向来店宾客推销客房，努力争取最好的经济效益； 4、熟练总台各项专业业务和技能，搞好对客服务； 5、熟练掌握店内信息，提供准确的问讯服务； 6、负责为下榻酒店的宾客办理入住登记手续； 7、负责客房钥匙的管理和发放工作并严格遵守验证制度； 8、制作有关报表，为其它部门提供准确的接待信息； 9、负责接听所有来电，并根据客人的要求转接电话。 岗位要求 1、中专以上文化程度，可以进行简单的英语对话； 2、性格开朗、头脑灵活、工作踏实，具有较强的服务意识、推销意识和责任感； 3、通晓酒店各项对客政策、设施设备及服务种类以及总台工作程度和规范； 4、热爱学习，能够主动积极的学习葡萄酒相关知识，努力提高英语听说能力。

With responsibility for supervise the high tension and the low tension system.  负责监控高、低压系统。  With responsibility for all maintenance of the power distributing network and power distributing substation. Keep the power supply system is running in normal condition anytime.  负责所有的配电网络及配电室的维保工作，确保供电系统随时正常运行。 Supervise all meters on the equipment in the power distributing substation and make the daily record on the paper. (Such as electric current, voltage, the temperature of the power transformer and so on.). 监控配电室所有的仪表并做好详细记录，如电流、电压、配电表的温度等。 To provide assistant to all maintenances related with electric cables or electric equipment. For example, the warning board has to put on the breaker of electric distributor before maintenance is carried out this electric line. And then keep unauthorized persons away from this electric breaker in order to avoid accident happen during maintenance.  监控所有与电缆、电气设备有关的进行维修工作，如在维修工作执行前，将警示牌挂在待维修的配电屏的开关上，确保闲杂人员远离该开关，保证维修期间的安全。 In case of failure in the power distributing substation, the first important is the electricians must keep himself calm and composed. And then carry out following step to do:  有关配电室方面重大事故，电工首先需保持冷静，按以下步骤执行。 Report this situation of accident to the Electrical Supervisor or Duty Engineer without delay.  及时向电气主管或值班工程师汇报故障情况。 According to the operating rule to carry out a correctly program step by step. For example: to shut some electric breakers or turn on some electric breakers on the power panel in the substation.  根据操作程序有计划的实施维修工作，如：关闭配电室内电板上某些开关或打开某些开关。 During failure is being eliminated by the duty electrician, other authorized persons (such as Electric supervisor, Duty engineer) have to supervise all process in order to guarantee the safety. 在进行排除故障期间，其他相关的工作人员如电气主管、值班工程师必须监督所有维修程序，以确保维修安全。 As the elimination of failure is eliminated. All scene persons have to hold a meeting in order to analysis the reason of failure and make a detail report on the paper.  故障被消除后，所有相关人员须召开会议，分析事故 发生的原因，并做好书面的详细记录。 Keep watch on the instruments and meters related with electric circuit which was repaired. Make record on the log and transfer it when overhand to the next shift.  对维修回路的相关仪器、仪表进行观察，做好工作日志及交接班的转接。 With responsibility for protecting fire on the electric cables and electric equipment.  Avoid any equipment is been running in overload condition.  负责电气、电缆的防火工作，避免任何仪器在超负荷状况下运转。 Take care to keep all instruments and tools in the safety place.  负责所有电气仪器的安全管理。 With responsibility for the maintenance work of Building Auto-control System such as the CCTV (Close circuit Television), Fire alarm, background music, telephone, the door guarantee system are running in good condition.  负责楼宇控制系统，如：闭路电视系统、报警系统、背景音乐、电话系统、门禁系统的正常运转。 With responsibility for maintenance of lighting system, all kinds of electric motor.  负责所有灯光、电机系统的正常运转。 With responsibility for electrical maintenance in all the guest room area and public area.  负责所有客房和公共区域的电器维保工作。 Provide strong support to other departments when special activity. (Such as to set up the mobile sound system or provide a power resource and so on).  协助其他部门举办的活动，如安装移动音响设备、供电等。 Ensure diesel tank is full at anytime in the generator room and with responsibility for running of emergency electric generator room when the two power lines were shut down.  确保发电机房的油箱满荷状态，当双回路闭合时，保证紧急供电。 Carry out temporary job which is arranged by Supervisor or Duty Engineer.  完成电气主管或值班工程师临时交待的工作。 Keep cleaning in the power distributing substation and working space anytime.  保证配电室及工作间的清洁卫生。 Additional responsibilities and tasks can be added at any time according to the needs of the business and of the hotel. 根据业务或酒店需要，其余未尽条款可适时增加

1、确保执行酒店的政策方针和品牌标准； 2、重要宾客的接待服务工作； 3、为客人服务酒水和用餐服务； 4、每日巡查场地设施（含音响、灯光、点歌系统、酒水区设备等）、环境卫生、物料储备情况，及时发现并协调解决设备故障、物料短缺、卫生不达标等问题。

1、Handle all duties according to hotel policies, procedures, internal rules and standards. 处理所有的工作都要依照酒店政策，程序，内部规定及标准 2、Be knowledge about daily hotel operations, check daily even sheet, bulletin boards and be up to date with all changes, new procedures and events. 了解日常酒店的运作，检查电子公告牌并更新的所有程序以及宴会。 3、 Get a daily briefing about extra ordinary events to effectively deal with all foreseen situations on a daily basis. 在每日例会中了解额外的事件，以便快捷的处理所有可能发生的情况。 4、Have knowledge about room rates, packages, discounts and promotions and know how to handle each. 掌握房价，包价，折扣和促销的说有信息，并知道如何去处理。 5、Have knowledge about guest rooms, locations, amenities, features and all other services offered by the hotel. 掌握客人房间，位置，客房礼物，特色以及酒店提供的所有其它的服务。

【岗位职责】 1、查看交班记录，了解上一班的移交事项，并负责处理； 2、熟悉预订资料，了解客情，尤其要记住即将来电的贵宾、常客的姓名，了解酒店的所有活动； 3、熟悉酒店有关客房销售的各项政策，向来店宾客推销客房，努力争取最好的经济效益； 4、熟练总台各项专业业务和技能，搞好对客服务； 5、熟练掌握店内信息，提供准确的问讯服务； 6、负责为下榻酒店的宾客办理入住登记手续； 7、负责客房钥匙的管理和发放工作并严格遵守验证制度； 8、制作有关报表，为其它部门提供准确的接待信息。 【岗位要求】 1、大专以上文化程度，流利的英语口语； 2、性格开朗、头脑灵活、工作踏实，具有较强的服务意识、推销意识和责任感； 3、通晓酒店各项对客政策、设施设备及服务种类以及总台工作程度和规范。

【岗位职责】 1检查房态并记录 2、将“请勿打扰”房间汇报给楼层主管 3、清理打扫房间这主要包括、吸尘、擦拭家具、清理垃圾、做床、清理面盆浴缸马桶毛巾镜子和地面、Ø抹尘等 4、为房间补足酒水与日用消耗品 5、清洁并整理客房洗手间里的客用物品 6、为客人悬挂衣服和清理客人随带的小物品 7、更换我们可以触及的电灯泡 7、清理已退的房间 8、将送餐桌或托盘从房间内撤出 9、汇报房间内是否有损坏物品 10、报告房间内需要维修的问题 11、汇报有可疑行为的客人 ·12、汇报房间遗失物品 13、汇报是否有客人私占的酒店公有物品 14、上交给楼层主管拾到物品 15、为客房做清理后的最后检查 16、填写客房服务员每日报表 17、清理楼层走道服务区域和楼梯 18、清理窗户内部 19、检查住客房客人的洗衣并通知洗衣房 20、为客人收洗衣并送至洗衣房 21、帮助洗衣部人员开客房门送洗衣 22、当客人刚入住时为客人准备欢迎茶水 23、提供擦鞋服务 ·24、根据客人类型准备鲜花等级 25、发现并去除地毯上的污渍 26、根据客人要求移动及重新排放家具挪动摆放床垫等 27、人工或用机器为地面打蜡抛光 ·28、清理冲洗楼梯及楼梯口 29、依据客人具体要求放置婴儿床加床板变压器吹风机等 30、参加各种会议 31、参加不同的培训 32、检查并记录酒水消耗量补入新的酒水 33、整理员工车中有污损的布草 34、将员工车中的垃圾清除 35、完成楼层主管交给的额外任务 36、填写房间状态表 37、提供开夜床服务这主要包括、清理客房内的垃圾、更换已用过的杯子、将床单打开、关上窗帘、打开台灯、检查浴室的清洁、放好用过的毛 【岗位要求】 1、身体健康，而且适应长时间工作 2、能够承受工作压力 3、视力好 4、会说基本英语口语

【岗位职责】 1、负责餐饮部设施设备的日常清洁工作和周期计划卫生； 2、按标准对餐厅地面、墙面、卫生间进行卫生处理和维护； 3、按要求完成餐厅和厨房餐用具的保洁工作； 4、完成领导交办的其他工作。 【岗位要求】 1、年龄不限，女性； 2、能吃苦耐劳，有实干精神； 3、一旦录用，公司按国家法律规定缴纳社保费用； 4、退休人员、协保人员优先录用。

岗位职责 1、核对精英会员和VIP客人信息，确保房间是按照客人的特殊要求所安排，熟悉所有常客并且了解他们的特殊爱好，随时确保他们的需要被满足，确保为客人提供人性化服务； 2、为行政楼层提供餐饮服务，整理工作区域的必须用品，确保在班次期间干净整洁； 3、确保所有跟进事宜迅速准确，包括行政楼主管/经理安排的任务和客人的服务要求； 4、熟悉所有应急程序并且能够在紧急情况发生时按规定予以实施 岗位要求 1、具有良好的沟通能力，和团队合作精神； 2、良好的对客服务素质，具有高效工作能力。 3、亲切的做好万豪的六项原则。

1. Have knowledge of hotel, hotel associates, and hotel services with hours of operations for all departments’ involved and surrounding areas.Has a thorough knowledge of guestrooms including:  locations, views, amenities, features, types, etc… 了解酒店，酒店各部门员工以及酒店各项服务设施及周边地区设施的营业及服务时间。清楚客房的相关信息, 例如位置，景色，提供物品，特色及房间类型等。  2. Offer the hotel guests the best possible service through courteous and proper phone answering procedures through proper telephone procedures. 运用礼貌并适当的电话礼仪接听客人的电话，并对客人提出的合理要求提供最好的服务。 3. Be an ambassador by promoting the hotel, restaurant, lounge, gift shops, etc. 作为酒店，餐厅，酒吧及礼品部等开展的促销活动的代表。  4. Be able to give accurate directions and information regarding the immediate and city transportation information. 能向客人提供准确的城市交通信息。  5. Handle all emergencies according to established procedures. 能运用相关程序处理所有紧急事件。  6. Ensure all customer complaints are recorded in the Guest Response Program in a timely and directly professional manner. 本着及时坦率的专业态度，确保所有客人的投诉都被记录于客户回访项目中。 7. Ensure all guests experiencing a problem receive an immediate response along with satisfactory resolved, any promised compensation is delivered and all guests receive appropriate follow up in a timely and professional manner. Practice empowerment! 确保对客人所提出的问题都能给以及时及满意的答复，以及时和专业的态度完成对客人的承诺并能后续跟进。付诸于行动！

岗位职责 1、确保自己的服饰、发型整洁、淡妆等方面全部符合规定的要求。 2、查看交班记录，了解上一班的移交事项，并负责处理。 3、熟悉预订资料，了解客情，尤其要记住即将来店的贵宾、常客的姓名，了解酒店的所有活动。 4、熟悉酒店有关客房销售的各项政策，向来店宾客推销客房，努力争取最好的经济效益。 5、熟练总台各项专业业务和技能，搞好对客服务。 6、熟练掌握店内外信息，提供准确的问讯服务。 7、负责为下榻酒店的宾客办理入住登记手续。 8、负责客房钥匙的管理和发放工作并严格遵守验证制度。 9、制作有关报表，为其它部门提供准确的接待信息。 岗位要求 1、大专以上文化程度，英语听说读写能力强。 2、性格开朗、头脑灵活、工作踏实，具有较强的服务意识、销售意识和责任感。 3、通晓酒店各项对客政策、设施设备及服务种类以及总台工作程度和规范。 4、形象气质佳，沟通能力强。

[烟花]宁夏中环悦兰山酒店招聘： 一、客房前台 2名（实习生） 岗位职责： 负责酒店前厅接待工作，办理客人入住及退房手续； 准确解答客人咨询，提供酒店及周边信息服务； 维护前厅区域秩序，确保服务流程顺畅高效； 协助处理客人需求与突发情况。 任职要求：年龄18-30周岁，身体健康，五官端正； 具备良好的沟通表达能力与服务意识； 会使用WPS Office等常用办公软件； 有酒店前台或相关服务经验者优先，无经验者可提供岗前培训； 能适应倒班工作安排。 二、餐饮部服务人员 3名（实习生）岗位职责：负责餐厅日常服务工作，包括餐前准备、餐中服务及餐后收尾工作； 热情接待顾客，提供专业的点餐建议； 维护餐厅环境卫生及设施设备； 协助处理宾客需求及反馈。 任职要求： 年龄18-30周岁，身体健康，无传染性疾病； 具备良好的沟通能力与服务意识； 有餐饮服务经验者优先，无经验者可提供岗前培训； 具备团队合作精神，能适应轮班及节假日工作安排薪资福利月薪： 2200元 餐饮： 管吃（提供工作餐） 住宿： 不管住 休假： 每月休息6天 工作地点：宁夏银川市西夏区宝湖西路（宁夏中环悦兰山酒店）

1.Handle all duties according to hotel policies, procedures, internal rules and standards. 处理所有的工作都要依照酒店政策，程序，内部规定及标准 2.Be knowledge about daily hotel operations, check daily even sheet, bulletin boards and be up to date with all changes, new procedures and events.                                  了解日常酒店的运作，检查电子公告牌并更新的所有程序以及宴会。 3.Get a daily briefing about extra ordinary events to effectively deal with all foreseen situations on a daily basis.               在每日例会中了解额外的事件，以便快捷的处理所有可能发生的情况。 4.Have knowledge about room rates, packages, discounts and promotions and know how to handle each. 掌握房价，包价，折扣和促销的说有信息，并知道如何去处理。 5.Have knowledge about guest rooms, locations, amenities, features and all other services offered by the hotel. 掌握客人房间，位置，客房礼物，特色以及酒店提供的所有其它的服务。 6.Strictly follow all cash handling and banking procedures to check out all customers efficiently. 在为客人提供快捷结账的同时严格遵守财务及银行的各项规定。 7.Operate MARSHA, OPERA, and be able to use room key system (Onity) well. 熟练的使用MARSHA和OPERA系统，并会使用客房门锁钥匙系统。 8.Perform guest registration and room assignment correctly and efficiently, accommodate special requests of all customers.   正确的完成客人的登记，房间分配以及协调所有客人的特殊要求。 9.Be knowledgeable about Marriott Rewards and other frequent flyer programs. Participate and contribute in Marriott Rewards sign-up program; ensure accuracy and activation rate meet brand goal. 了解万豪积分兑换,及其它的常客计划。参与并积极的推广万豪礼赏计划，确保以正确的价格来达到集团目标。 10.Know how to follow hospitality guidelines.  知道如何遵循服务的基本方针。 11.Answer phone calls according to standard by using proper telephone etiquette and within three rings. 在三声之内按标准接听电话并使用正确的电话礼仪。 12.Know how to operate safety deposit box. 解如何使用保险箱。 13.Ensure the cleanliness of the front desk and back office area at all times. Utilize spare time for cleaning. 确保前台和后台办公室区域的整洁。利用剩余时间去清洁。   14.Assist all guests in problems and questions as required. Ensure that all guest problems are resolved by using Marriott Learn Model.  必须帮助所有客人的问题和询问。 确保所有的客人问题的解决都要依照万豪的 LEARN模式。 15.Take action to participate in hotel incentive program and be familiar with hotel sale strategy. 积极的参与酒店激励计划, 熟悉酒店销售策略。 16.Be flexible in regarding to work schedule. Have a solid understanding of hotel operations. Assist fellow associates when necessary to get all jobs done on time.         灵活的安排工作计划。很熟悉的了解酒店的运作。协助同事按时完成所有工作。 17.Use OPERA/MARSHA password with discretion; Log off the terminal when leaving the area. 谨慎的使用OPERA/MARSHA的密码；在离开时必须退出登陆客户终端。 18.Ensure proper charge is posted to guest credit card when check out; provide guest with a zero balance invoice. 结账时确保在客人的信用卡上收取正确的费用；为客人提供余额为零的账单。 19.Bank out at the end of each shift by following the blind drop procedure strictly. The front desk manager/shift supervisor will always verify the shift closing and enter the drop in the system. 每班次结束时严格遵守投账程序平账。前台经理/主管检查班次的账目并输入到系统中。 20.Report any unusual occurrence or requests to supervisor/manager immediately. 向经理及时汇报任何不寻常的情况或要求。 21.At all times strive to represent Marriott in the most professional manner. 努力以最职业的风格去表现万豪文化。 22.Be disciplined at all times, stand alert and tall at the front desk, greet guests immediately and offer assistance before the guest needs to ask. Focus your total attention to the customers. 时刻遵守前台纪律并保持警醒及时问候客人，在客人未开口之前为之提供帮助。集中所有的注意力在客人身上。 23.Be familiar with AM, PM and overnight daily check list to ensure smooth daily operations. 熟悉早班，中班和夜班的检查表以确保运作的正常。 24.Each associate is expected to carry out all reasonable requests by management which the associate is capable of performing. 希望每一名员工都可以完成领导层所给出的所有的合理要求。 25.Be aware of the hotel VIP / repeat guest / long-staying guest / high value guest and pay special attention to make the guest have a memorable stay. 知道酒店的贵宾/回头客/长住客/重要客人并给予特别的关注，以让客人拥有一个难忘的入住经历。 26.Maintain the guest information and ensure proper input in the PSB/PMSsystem. 保留客人信息并确保正确的输入到PSB/PMS系统。 27.Be well groomed and conform to the hotel's dress code and deportment. 良好的仪容仪表，行为、穿着符合酒店的规定。 28.Be informed about daily operations and events. 了解每日运作及宴会。 29.Be familiar with sales strategies; communicate daily with reservation sales. 熟悉销售政策，每日与预定部销售沟通。 30.Know all frequent customers and is familiar with their special requests. Ensure that their needs are met. 了解所有常客及熟悉他们的特殊要求。确保满足他们的要求。 31.Be familiar with cultural differences and know correct behaviour for each culture. Also know the different protocols and etiquette. 熟悉文化差异并知道每一种文化对应的正确举止。同时知道不同的礼节。 32.Be knowledgeable about all emergencies plans and know how to act upon them. 熟知所有关于紧急事件的处理计划并知道当发生时如何应对。 33.Report any unusual occurrences immediately to the front office manager 向经理及时汇报任何不寻常的情况。 34.At all times strive to represent Marriott in the most professional and courteous manner. 随时以最职业最谦恭的方式来表现万豪。 35.Maintain safety by adhering to safest policies, being responsible to report all accidents immediately. 认真贯彻酒店安全程序和措施，及时汇报所有的事故 36. Support all safety programs. Proceed with caution when walking on slippery floors. 认真执行所有安全相关的项目。在湿滑的楼道中走动要保持小心 37.Ensure proper safety instructions are given before operating any equipment. 操作任何设备前确保员工熟知安全操作规范。

岗位职责 1、负责酒店前厅部的接待和管理工作，熟知前厅服务设施的功能，处于完好状态。 2、进行有关的市场计划分析制定部门工作计划，完成工作报告。 3、使客房达到最高出租率，获取最佳的客房收入。 4、督导下属部门主管，委派工作任务，明确岗位责任，随时调整工作部署。 5、保持良好的客际关系，能独立有效地处理宾客投诉。 6、协助酒店与更高一级领导处理突发事件。 岗位要求 1、大专以上学历，有同岗位工作经验1年以上。 2、熟悉酒店前厅的经营管理工作，具有较强的工作责任感和敬业精神。 3、督导前厅各分部员工服务质量标准、操作流程标准并对前厅部各项工作实施全面监管。 4、有效贯彻、落实并完成部门制订的每月工作计划。 5、英语对话流利，有较强的协调管理能力，具有一定的销售能力。 6、全面掌握前台收银方面的财务基础知识，能处理日常服务环节中所涉及到的财务方面的问题。

   健身中心经理 Health Club Manager Management/Planning管理/规划   To be responsible for overall operation       of the Health Club which includes the swimming Pool, sauna, locker       facilities, pool bar. 负责康乐中心的运营包括游泳池、桑拿、更衣设备、泳吧 To Direct and supervise the staff of the       Health Club in daily operation. 指导监管康乐中心员工的日常工作 To coordinate training activities on a       weekly, monthly schedule. 安排每周、每月的培训计划 To be very familiar and train all staff       on Hygienic requirements set by both local government and The JW Marriott       Shanghai standards. 熟悉当地政府和JW万豪的卫生标准并按要求对员工进行培训 To supervise and monitor the hygiene       level of Swimming Pool and Jacuzzi. 监督监测泳池和蒸汽池的卫生情况 Maintain and operate the Pool Bar in a       Professional manner whilst meeting all Bar and Beverage requirements set       by local laws. 以专业态度维持泳吧的运作并符合地方法对酒吧和饮料的有关规定 Ensure all gym equipment is well       maintained in clean and working order. 确保体育馆设备的清洁和正常运作 Ensure the Swimming Pool and Jacuzzi       area are very clean and hygienic area. 确保泳吧和蒸汽池的清洁 Develop and Maintain the Health Club       Rules and Regulations. 建立并保持康乐中心的规定 Inventory and maintain the proper       amounts of towels, linen, bathrobe and other Health Club Supplies. 清点存货，维持毛巾、布草、浴衣和其他物品的正确数量 Financial Management/Purchasing Controls财务管理/采购控制 Control the expense and cost of       equipment maintenance and supplies for the Health Club within the budget       amount. 将康乐中心设备和其他物品的花费控制在预算之内 To manage the control of losses of       center supplies such as towels, robes, slippers and others to a minimum       loss level.  控制中心物品如毛巾、浴衣、拖鞋的遗失，尽可能减少损失 Achieve financial targets and budgets       sales for membership fees, sales items and revenues for services. 通过会员费、销售、服务收入达到财政目标和预算   Guest Service/Sales对客服务/销售   Ensure all Staff is well trained in the       art of services to all Guests in a high standard level from a JW Marriott       Shanghai Brand. 确保员工受到JW万豪品牌高标准服务技巧的培训 To ensure a GSI rating for the Health       Club above 90 %. 确保康乐中心客人满意率在90%以上 To ensure all Health Club Staff are       knowledgeable to answer all questions and request regarding the Health       Club in English or Mandarin. 确保员工能用英语或普通话应答客人有关康乐中心的问题和要求 To ensure all Health Club staff are       guest oriented 确保康乐中心的员工能适应客人 To assist all Guest in exercise and/or       weight training. 帮助客人进行锻炼和体重训练 Promote and achieve membership goals. 促销并取得会员卡销售目标     Human Resources人力资源   To maintain the grooming, personal       hygiene and dress code of all Health Club Staff on a daily basis in       according to the LSOP of JW Marriott Shanghai. 根据JW万豪的LSOP维持康乐中心员工的仪表、个人卫生和着装规范 To ensure all Health Club Staff adhere       to the JW Marriott Shanghai Policy and Procedures. 确保所有康乐中心员工遵守JW万豪的LSOP Be fully familiar with all subordinates       Job Descriptions 熟知所有下属的职责概述 Abide by JW Marriott Shanghai’s SOP 遵守JW万豪的SOP Abide by the GSS. 遵守对客服务满意标准 Abide by JW Marriott Shanghai staff       handbook Rules & Regulations 遵守JW万豪员工手册上的规章制度 Training of Department on Fire, First       Aid & Life Saving 负责部门在紧急情况如火灾，急救和救护方面的培训。 Conduct Performance appraisals on       probationary, bi-yearly and yearly basis for all subordinate staff. 指导员工表现评估包括使用试用期、两年期、多年期的员工   Safety and Security安全及保安   Ensure all staff are well trained on All       Emergency situations and are prepared for Any Fire evacuations. 确保所有员工受到紧急情况处理程序的培训并对火警疏散做好准备 All staff will ensure the safety and       security of all Guests and fellow associates in order to provide a proper       safe working area.  所有员工要确保客人和同事的安全以提供一个安全的工作区域 Log and report all security incidents       and accidents in accordance to Hotel requirements. 按饭店要求记录、汇报安全事故 All Staff are trained to be aware of       security measures in order to protect Hotel’s property and equipment at       all times. 为保护饭店财产和设备所有员工都要受到得保安措施的培训 Ensure all areas of the Health Club are       well maintained to avoid any safety concerns for both Guests and       Associates. 确保康乐中心区域被很好地维护并避免对客人和员工会造成隐患的安全问题   Communications沟通   Communicate effectively up and down, and       left and right. 进行有效的纵向、横向沟通 Daily departmental meetings to clarify       and inform daily operational events and activities.  召开每日部门会议明确、通告每天的工作 Resolve Guest and employee concerns and       find solutions. 发现客人和雇员的各种问题并寻找解决措施 Maintain an “Open Door” policy within       your section. 维持你部门的开放政策 Work closely with other sections and       departments to share information that will mutually assist all       departments to ensure proper Guest deliver of service on a consistent       basis. 与其他部门保持紧密的合作关系并分享信息确保良好的对客服务 Assist other departments to ensure good       communication in order to achieve Great Guest delivery of services on a       consistent basis. 协助其他部门进行良好的沟通以确保良好的对客服务 Attend daily and weekly Room Division       Meeting to communicate vital information in your area to ensure Guest       Delivery 出席每日、每周的房务部会议以获取你部门的重要信息以确保良好的对客服务 Promote, implement and share all       information about the Health Club with other departmental staff in order       to accurately provide information to Guests on a consistent basis. 为了向客人提供准确的信息其他部门一起分享康乐中心的有关信息       Food & Beverage餐饮   Operate and maintain a professional,       service oriented Pool Bar for all Guests. 为客人提供专业的泳吧服务 Maintain proper stock of Beverages and       required food/fruit items. 维持饮料和食品/水果的适当储存量 Assist and cooperate with managing       special functions in poolside with Food and Beverage. 协助餐饮部提供泳池边的特殊服务   Computer Skills电脑技能   Have full knowledge of operation of Micros System and Personal       Computer for memo’s and other report required in your department. 熟悉微软系统和员工计算机的操作以便职责部门内的备忘录和报告