岗位职责： 1、负责报表编制，以及各类应交税费的缴交； 2、负责制作及审核总账记账凭证，整理并更新应收账款系统； 3、参与推进公司财务标准体系建设，参与公司财务风险管控； 4、参与公司定期财务运营分析，提报专项报告； 5、参与管理输出项目开发与筹开的财务支持； 6、负责公司和部门领导交办的其它工作。 任职资格： 1、全日制本科以上学历，会计或财务管理及相关经管类专业。 2、三年以上财会、审计相关工作经验，有酒店行业或会计师事务所工作经验者优先。 3、熟悉财会专业知识及财税相关法规，具备一定的文字能力，学习能力强，主动创新。 4、具备良好的沟通协作能力、团队合作精神，工作认真、严谨，具有良好的职业道德。

岗位职责/职位描述 1. To know clearly the hotel objectives and sales target set for his/her area of responsibilities breakdown into weekly, monthly and yearly target set forth in the sales plan 清楚地了解其分管区域的销售目标，并预先在销售计划中将其按年/月/周的目标进行细分。 2. Represents the hotel and participate in domestic and international sales activities 代表酒店参与国内外各项销售活动。 3. Constant customer contact directed towards existing customers and potential customers. 同时与现有客户和潜在客户保持经常联系。 4. To conduct daily sales visit to assigned accounts to solicit business for the hotel for both rooms and food & beverage through effective client account management. 安排每日走访的客户，以期在客房及餐饮上为酒店寻求更多的业务。 5. To plan sales coverage of area/territory assigned in the most effective manner. 以最有效的方式划分销售区域。 6. Identifies and handles sales leads effectively and efficiently 快捷高效地处理业务。 7. Fulfills Customer Relationship Management responsibilities and sales goals for defined customers through planned customer interview 履行客户关系管理的职责，通过完成计划周详的客户拜访实现销售目标。 8. Conduct active distribution of product information and create awareness in the market and business segment or responsibility. 积极宣传酒店产品 9. To always practices “Cross Selling” and Up sell in accordance with corporate and department guidelines during sales calls. 在拜访客户时，经常使用Cross Selling” 和 Upsell等销售技巧。                                                10. To ensure that all arrangements and requirements agreed with clients with regards to rooms, banquets or F&B services are carried out prior to or during guests stay in the hotel. 保证已与客人确认的客房，宴会及餐饮服务在客人未到或在酒店入住时完成。 11. To provide after-sales service in particular to ensure all guest complaints are taken seriously and discussed with respective department when necessary 提供售后服务，确保认真对待所有投诉，在必要时与相关部门进行沟通。 12. Interact and attend to guest request, concerns and feedback in a professional manner. 以专业的方式与客人互动，关注他们的需求及反馈。

1、在市场销售总监的监督下，履行酒店赋予的职责。 To perform duties within the framework defined by the hotel as supervised by the Director of Sales & Marketing. 2、 协助市场销售总监监督整个部门的运作。 To assist the Director of Sales & Marketing in overseeing the sales department’s functioned.  3、清楚地了解酒店目标和销售目标的设置。 To know clearly the hotel objectives and sales target set.  4、协助准备年度预算和市场规划。 To provide input and assist in the formulation and preparation of annual budget and marketing plan. 5、指导和评估当下销售市场的走势。 Monitors and evaluates contemporary sales and marketing initiatives and trends. 6、监督，指导销售团队确保其完成酒店营销目标。 To supervise, drive and monitor sales activities of the Sales Teams to ensure that they meet the goals of the hotel and marketing plan. 7、协助有效销售工作的进行，确保对于潜在客户的全面覆盖，跟进的高效实行。  Assist in implementation of effective sales system and procedures that ensure efficient execution of all potential coverage, follow-up and tracing of leads.   8、代表销售团队进行销售区域的划分，销售旅行的安排，如有新的潜在市场须向市场销售总监报告。 Plans and executes sales coverage area/territory and sales trips on behalf of the Sales Team to major market areas, and report to Director of Sales & Marketing on new potential market areas that should be covered 9、 确保所有客户信息的时时更新，包括数据信息的更新，产品跟踪，客户动向。 To review and ensure upkeep of updated record of all sales activities for each accounts (including updated database, production tracking, trends and movement of each accounts). 10、 向市场销售总监提交每周和每月报表。 To prepare and submit weekly and monthly reports required to be submitted to the Director of Sales & marketing.   11、 确保销售人员按相关政策和规定及时回复客户需求。 To ensure the Sales Teams responds to all correspondence and inquiries of leads within the time limit set according to the policy & procedure   12、确保对于竞争者动向的时时关注。制定完整的有关竞争者价格，促销活动，入住率和销售策略的调查报告并每月更新。 Ensures complete awareness by sales team on competitor’s activities at all times. Updates on monthly basis, a full competitors’ survey on rates, promotions, and occupancy and sales strategies. 13、协助及协调部门内部对于主要客户来访的接待工作。 Assist and coordinate with Sales Team in the execution of familiarization/site inspection trips to hotels by major clients. 14、指导销售团队合同的拟定。 To guide the Sales Team in contract negotiation.

工作职责： 1. 全面负责酒店日常经营和管理工作，确保酒店经营和管理指标的完成； 2. 具有强烈的安全责任意识，负责店内治安、消防及宾客的人身安全； 3. 能有效利用资源，提供精品卓越服务，满足客户需求，提升宾客满意度； 4. 根据市场变化调整定价策略和销售策略，能够剖析各客源比例并进行合理有效调整； 5. 负责店内人力资源工作，致力于打造一只高战斗力、高执行力的团队； 6. 做好在保障精选服务前提下的成本控制和分析； 7. 负责与社会职能部门之间的协调和沟通，为酒店创造良好的经营环境； 8. 有计划、有效率的做好酒店的硬件维护工作； 9. 完成上级领导布置的各项工作。 任职资格： 1. 大专以上学历，3年以上星级酒店部门总监或知名品牌酒店总经理岗位工作经验； 2. 熟悉各地方相关的政策法规； 3. 爱岗敬业，注重工作结果； 4. 诚信，正值，有亲和力； 5. 出色的沟通能力、销售能力、团队建设能力及承受工作压力的能力； 6. 有很强的执行力，富有激情，能出色完成公司下达的各种指令； 7. 工作地点：可接受省内外派（优先呼和浩特/鄂尔多斯/包头/银川/中卫/固原/吴忠）。 8. 2026年东北三省及内蒙宁夏地区也有招聘需求，如下城市均可，可按需投递： 黑龙江：哈尔滨/佳木斯/伊春/鸡西/牡丹江/齐齐哈尔/漠河/绥化/扎兰屯 吉林：珲春/敦化/延吉/二道白河/吉林/临江/松江河/伊通/长白 辽宁：丹东/本溪/鞍山/葫芦岛/营口/大连 内蒙古：乌兰察布/赤峰/松原/扎兰屯/呼伦贝尔/呼和浩特/鄂尔多斯/包头 宁夏：银川/中卫/固原/吴忠

岗位职责 1.落实总经理分派的各项工作任务。 2.审定酒店财务计划、管理制度和工作程序，落实岗位责任制。 3.参与酒店重要经济问题的分析和决策，参加酒店主要经济合同的谈判、签署，并监督执行。 4.控制、监督酒店的收入、成本和费用，协助建立并督导实施成本和费用控制和各项制度。 5.审查施工合同，监督施工过程中各项资金的使用，确保各投资项目的资金合理使用。 6.审核酒店各类物资采购供应计划。 7.深入各部门，检查工作情况，发现问题及时督办。 8.有大型酒店集群、大餐饮及SPA管理经验。 本岗位需要接受区域外派，工作地点银川！！

一、有效管理餐厅的日常工作，确保日下工作正常进行                                         • Effectively manage the restaurant by ensuring the following: 监督部门工作标准和程序手册中列出的各项规范的贯彻执行。 o Oversee the Implementation of standards as detailed in the departmental standards and procedures manual 遵守开始营业和结束营业的程序。 o Adhere to opening and closing procedures 遵守规定的结账程序。  o Adhere to bill paying procedures  有效的进行交接班说明会，确保所有员工了解重要客人，特殊活动，每日特价，重点是推销某些产品。 o Conduct effective shift briefings ensuring all staff are aware of VIPs, special occasions, daily specials; emphasis on upselling certain products; etc 亲自迎送80%以上的客人。    oPersonally meet and farewell a minimum of 80% of your customers   激励在岗员工为客人提供卓越的服务。  o Encourage and motivate staff to provide optimum service during all shifts 二、在餐厅制定和执行餐饮产品促销活动计划。                                                   • Develop and implement Promotions Calendar for F&B products in restaurant    特别活动的概念管理工作。  • Manage special event concepts 善于预测市场的变化情况，并在必要时审评运营工作。     • Anticipate market changes and review operations when necessary 对竞争对手进行分析。     • Conduct competitor analysis 创造良好的公众宣传机会。         • Create positive publicity opportunities 管理顾客数据库并有效的加以使用。              • Manage customer database and utilize effectively 推销酒店的设施。                                                                                                                                                                            • Up-sell property facilities   三、管理工资和饮料成本。                              • Manage wage and beverage cost 进行预测工作。 • Forecasting  有效的控制存货。 • Stock control 通过销售点销售系统分析餐饮统计数据。 • Analyze food and beverage statistics through point of sale system  和上级领导一起进行人力规划和管理需求。 • Works with Superior on manpower planning and management needs 和上级领导一起编制和管理部门预算。 • Works with Superior in the preparation and management of the Department’s budget 四、财务职责   Financial Responsibilities 餐厅营业收入目标• Restaurant Revenue Target   五、 专业的处理客人的投诉。 Handle guests complaints professionally 专业的处理客人的投诉。·Handle guests complaints professionally   六、职业健康和安全责任 Occupational Health and Safety 了解职业健康及安全政策和程序，并确保所有的程序都是在职业健康与安全职责指导方针下安全的执行。 • Demonstrate Awareness of OH&S policies and procedures and ensure all procedures are conducted safely and within OH&S guidelines and ensure your direct reports do the same.  了解应注意的事项并坚持职业、健康和安全法规、政策和程序。 • Be aware of duty of care and adhere to occupational, health and safety legislation, policies and procedures.  熟悉财产安全、急救和消防及应急程序，加强在你管辖区域的所述事宜。 • Be familiar with property safety, first aid and fire and emergency procedures and enforce these in your areas.  能对危险情况采取行动并就可能发生的危险向经理报告。 • Initiate action to correct a hazardous situation and notify manager of potential dangers.  Responsibilities

Following and comply with each task or job assigned by the department superior leader. 服从上级领导安排的工作和任务。 Take full responsibility and leadership of the whole property operation during the duty shift, both the customer facing staff and heart of house staff. 负责当班酒店前线和后线部门的正常运作。 Directs Front Office operations such as checking in, checking out and providing guest assistance whilst ensuring compliance with all front office policies, procedures, standards and satisfaction of guests’ needs 遵循前厅政策，程序和标准指导前台办理入住、退房，提供客人帮助及满足客人的需求。 Develops and manages the performance of direct subordinates to ensure the efficient running of front office operations.、 管理下属的绩效,确保前台操作有效地运行。 Maximizes hotel revenue by controlling room inventory, group blocking, packages, up selling, reinforcing the late charge policy to maximize REVPAR. 通过控制排房来协调团队、客房促销、增销，通过控制房间库存、安排团房、包价、增销等，制定晚退房等收费政策，最大限度地提高酒店收益。 Handles all customers’ complaints occurring during the duty shift to ensure their satisfaction. 处理发生在当班期间所有客户的投诉，以确保客人的满意度。 Greets VIP guests upon their arrival and escorts them to their room.  Establishes good support and offers assistance for the length of their stay. 迎接贵宾的到来,护送他们到他们的房间，与贵宾建立长久良好的关系。 During full house nights, deals with overbooking situations in the most professional and diplomatic matter in order to keep to a minimum level the degree of dissatisfaction of guests inconvenienced by the situation. 在满房的情况下，用专业的外交方式处理超额预定情况，把客人的不满意度降到最低。 Patrols the hotel at least twice per shift to ensure that the hotel is clean, tidy, and safe and that all is proper order.  Takes corrective actions if necessary. 每个班次至少巡查酒店两次确保酒店整洁、干净和安全，对不规范的地方采取措施。 Keeps abreast of all emergency procedures, hotel promotions, product knowledge, VIP arrivals, upcoming events and brief direct subordinates accordingly so that all front office staff are able to answer guest requests and questions. 熟悉所有的应急程序措施，了解酒店的促销活动、产品知识，并开会传达VIP抵达和每日的活动等，确保所有前线工作人员都能够自信地回答客人的要求和问题。 Reports on the hotel log book all guest complaints, relevant incidents and matters that need follow up the next day, to ensure consistency and guest satisfaction. 每日记录并发送交班日志关于酒店的客人投诉，及特殊事例需要跟进的事项，确保事件被跟进完成并保证客人满意度。

岗位名称： 总经理助理兼质检经理 岗位职责： 1、协助总经理全面管理酒店顾客满意度、服务品质、质量改进、品质检查、社区关系等工作，对各部门负责人的品质管理工作的执行进行不定期的抽查和持续督导。 2、在质量管理表现起到重要作用，收集信息分析部门表现；负责开展质量管理工作优化流程，提高工作效率，从而提高客户满意度，达到品牌要求，实现运营目标。 3、督促监督部门品质管理员（各部门负责人）根据部门相应的工作标准和年度审计的执行考核标准进行有计划的自查。 4、完成总经理助理各项工作任务，例如会议纪要及跟进、MOD排班、工作计划排期、会议安排等 5、完成总经理安排的临时工作。 任职资格： 1、前厅宾客关系经理或礼宾司岗位工作经验，国际品牌酒店至少3年以上工作经验。 2、本科及以上学历，工商管理学士优先考虑，拥有相关岗位工作经验。 3、良好的中英文沟通能力。 4、熟练使用Word、Excel、PPT等办公软件，如有摄影、视频剪辑、图片经验尤佳； 5、优秀演示及沟能技巧，能和不同类型的人员进行有效沟通；

制定并保持工作的服务标准，推动员工达到共同目标； 根据总工的指示，做好任务分配，并在任务完成的过程中进行跟进和指导； 组好班组之间的交接工作，确保工作顺利进行； 定期对机房、相关系统和设备的运转进行检查，并及时给出反馈； 从节能方面提出有关设备和运转程序的建议； 负责班组内的行政工作，对于员工考勤、日常表现等做好记录；并对班组内涉及到的维修维保单做好记录和存档； 管理好本系统的材料及员工借领工具，领用材料的登记、保管制度； 根据维修维保计划，统筹协调承包商工作的时间安排； 监督和检查各部门的设备安全操作，对违反的行为进行制止； 负责培训以提高员工的工作技能，使员工以最大效率进行工作，并及时与员工进行绩效评估，指导并培养员工有能力胜任更高职位； 负责对员工的过失提出处理建议； 确保能源管理计划有密切的监督，和有效的执行(煤气、水、电和柴油)

1. To know clearly the hotel objectives and sales target set for his/her area of responsibilities breakdown into weekly, monthly and yearly target set forth in the sales plan 清楚地了解其分管区域的销售目标，并预先在销售计划中将其按年/月/周的目标进行细分。 2. Represents the hotel and participate in domestic and international sales activities 代表酒店参与国内外各项销售活动。 3. Constant customer contact directed towards existing customers and potential customers. 同时与现有客户和潜在客户保持经常联系。 4. To conduct daily sales visit to assigned accounts to solicit business for the hotel for both rooms and food & beverage through effective client account management. 安排每日走访的客户，以期在客房及餐饮上为酒店寻求更多的业务。 5. To plan sales coverage of area/territory assigned in the most effective manner. 以最有效的方式划分销售区域。 6. Identifies and handles sales leads effectively and efficiently 快捷高效地处理业务。 7. Fulfills Customer Relationship Management responsibilities and sales goals for defined customers through planned customer interview 履行客户关系管理的职责，通过完成计划周详的客户拜访实现销售目标。 8. Conduct active distribution of product information and create awareness in the market and business segment or responsibility. 积极宣传酒店产品 9. To always practices “Cross Selling” and Up sell in accordance with corporate and department guidelines during sales calls.  在拜访客户时，经常使用Cross Selling” 和 Upsell等销售技巧。                                                 10. To ensure that all arrangements and requirements agreed with clients with regards to rooms, banquets or F&B services are carried out prior to or during guests stay in the hotel.   保证已与客人确认的客房，宴会及餐饮服务在客人未到或在酒店入住时完成。   11. To provide after-sales service in particular to ensure all guest complaints are taken seriously and discussed with respective department when necessary   提供售后服务，确保认真对待所有投诉，在必要时与相关部门进行沟通。   12. Interact and attend to guest request, concerns and feedback in a professional manner.   以专业的方式与客人互动，关注他们的需求及反馈。 13. Or with the working experience of Front office/ Reservation priority 或具有前厅部、预定部工作经验者优先考虑。

资格 工程技能要求 ·        相关的维修技能，持有电工操作证或者其他工程维修类证书，有实际操作经验。 ·        能够读写中文 安保技能要求 ·        拥有安全和培训及/或保安人员和执法人员要求的证书，有中级消防操作员证书者优先考虑。 ·        了解本地法律，调查方法，消防规范及生命安全规范的工作知识。 学历 ·        职业证书或等同的证书， 工程维修类证书和中级消防操作员证书有一即可。 经验 ·       工程：至少2-3年的相关工作经验，或具有与此等同的教育与工作经验结合的背景 ·       保安：具有至少1-2年的保安经验或执法经验，或与此相当的教育与工作经验结合的背景

【岗位职责】 1、协助及执行电力设备及系统的操作及保养工作;确保所有电力设备正常运行;协助解决电力设备及系统的有关问题 2、仔细记录电力设备及系统运行情况，做好各种运行记录 3、处理紧急突发事故，例如火警、升降机故障和水管破裂等 4、制定本班组人员排班表；给予本班组员工建议并确保他们的技艺达到要求的水平；建议及监督本班组员工在安全工作中遵照当地的安全守则进行 5、完成公司领导交办的其他工作 【岗位要求】 1、中专及以上学历，电力系统维修和维护相关专业，持有电工证 2、至少2年在酒店电工的工作经验 3、良好的强电知识；全面掌握电力设备运行，维修和维护技能   4、具备电机重新缠绕线圈的知识和能力 5、出色的人际交往能力，有效组织能力与领导力，识别与解决问题能力 6、具备客户服务意识，学习能力，自信，独立，负责

专业要求 Major 酒店管理、英语、市场营销相关专业                                                                                                                    Graduation from Hotel Management,English,Marketing related professional 技能水平 Skills 1.能与各级员工互动交流                                                                                                       Ability to interact with all level of people 2.工作积极主动                                        Self Starter and Motivator 3.良好的交流沟通能力 Good interpersonal and communication skills 4.熟练操作微软等操作系统                                                                                                        Proficient with Microsoft Windows other software. 5.能独立并长时间的工作 Ability to work independently and long hours. 6.可按工作需要出差 Willing to travel. 工作经验 Experence 具有至少1年酒店的相关经验                                                                                                          Minimum 1 years of hotels experiences   或具有前厅部、预定部工作经验者优先考虑 Or with the working experience of Front office/ Reservation priority   

中高端酒店储备店总 6个月-1年的培养成长期 负责酒店经营、业主沟通、各项指标达成、团队建设 有酒店管理经验2年以上

岗位职责 1、按照酒店宣传品和广告的标准制作美工设计； 2、为市场传媒总监提供所有宣传品和广告的设计方面的技术支持； 3、准备每周工作报告至市场传媒部门； 4、更新和维护酒店图像数据库包括官方酒店照片、活动照片和员工照片等，用于酒店推广； 5、负责公关活动的视频和照片的拍摄与剪辑； 6、负责所有的设计工作包括设计、排版、影印和印刷； 7、监督酒店所有宣传品的质量，确保在所有酒店宣传品、广告及媒体报道都给酒店带来最优良的形象宣传； 岗位要求 1、大专以上学历，媒体、新闻、平面设计专业毕业优先考虑； 2、具有两年以上同岗位经验优先考虑； 3、具备优秀的设计能力和超前的创新能力；

JOB OVERVIEW职位概述 •Responsible for assisting the washers, pressers and other members of the laundry team in providing a clean and timely laundry service to guests and internal customers  负责协助干湿洗工、手烫工和洗衣组的其它人员为客人和内部客户提供干净和及时的洗衣服务。 QUALIFICATIONS AND REQUIREMENTS 任职要求 Required Skills – 技能要求  •Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company. 拥有在与他人交往时大多数时间所使用的沟通技能完全代表酒店品牌和公司与顾客员工和第三方交往的能力。 •Able to speak, read and write English 具有说读和写英语的能力。 Qualifications – 学历 •Primary Education or equivalent 大专或相当学历 Experience – 经验 •Some laundry experience. 拥有一些洗衣房工作经验

SCOPE 范围 To contribute to and to support Kempinski’s vision of becoming the undisputed leader in the hospitality industry, making our Food & Beverage offer a key differentiating factor for the Kempinski brand. To drive the top line of the Food & Beverage Department in Kempinski Hotel Yinchuan while ensuring sustainable and profitable operations. 致力于并支持凯宾斯基成为酒店业无可争议的领导者的愿景，使我们的餐饮业务成为凯宾斯基品牌的关键差异化因素。 推动银川凯宾斯基饭店餐饮部顶端，同时确保可持续和盈利的运营。 OVERALL OBJECTIVES 总体目标 The job of Director of Food & Beverage is executed satisfactorily when: 餐饮服务部总监能够令人满意的执行以下工作： All rules & regulations are strictly established and adhered to within the hotel including hotel’s policy on fire and safety as well as hygiene regulations including HACCP. 酒店的所有规章制度都严格按照酒店的消防和安全政策以及包括HACCP在内的卫生规定进行遵守。 The sales are driven to the department’s full potential and budgets and forecasts are adhered to. 全力推动部门的销售，保证预算与预测。  All costs are in line with sales without compromising quality, i.e. minimum 85% LQA score. 在确保所有销售产品质量同时(LQA最低达到85)，控制成本 The department or appointed outlets are driven in an entrepreneurial manner, looking for opportunities to generate more business at all times. 部门需要有创新精神，不断的寻找新的商机 Innovation and new ideas are fostered, implemented and shared with other hotels via corporate office. 创新及新的想法能够被发掘和实施，并且通过集团办公室与其它酒店分享 At Kempinski, Talent Development is a management responsibility and consequently an integral and important part of daily activities. 在凯宾斯基饭店，人才增长是管理者责任，并且是日常工作中重要部分 The Director of Food & Beverage is responsible of the following Talent Development tasks for their department: 餐饮部总监应该承担以下人才发展责任： Support and implement new Talent Development initiatives. 支持和实施新的人才发展计划 Identify internal and external talents* that match Kempinski’s DNA values. 识别与凯宾斯基DNA相匹配的内部及外部人才 Support in growing talent in order to present candidates in quarterly Talent Transfer Calls. 通过发展人才，为每季度人才调动电话会议提供候选者 Take the time to meet all new Food & Beverage employees. 找时间与餐饮服务部所有员工会面 Conduct yearly performance appraisals and TTTT’s minimum for middle management, providing feedback on their job performance. 对中层管理人员进行年度绩效评估和TTTT最低要求，对他们的工作表现提供反馈。 Ensure that a succesion plan is in place to guarantee a seamless, efficient handover for all management positions 确保制定继任计划，以保证所有管理职位无缝衔接，高效交接。 A Hotel Talent is an employee, who has the ability to do the current job in their hotel and can be promoted to the next level. Mobility is what makes this person a Kempinski Talent. 酒店人才是指具备承担其自身岗位职责并且能够被提升至高一级别的员工，可移动性才能够使其成为真正的凯宾斯基人才 MAIN RESPONSIBILITIES 主要责任 Set an example by reporting to duty punctually wearing business attire according to the hotels dress code &Kempinski grooming standards, maintaining a high standard of personal appearance and hygiene at all times. 为员工树立榜样，时刻以凯宾斯基饭店仪容仪表标准要求自己，并时刻保持高水准的形象及个人卫生 Provide a professional and courteous service at all times and ensure that all employees follow the example. 时刻提供专业且周到的服务，确保所有员工按照标准执行 Be knowledgeable of all services and products offered by the hotel. 熟知酒店所有提供的服务及产品 Have a thorough knowledge and understanding of all food and beverage products and services. 熟知并且了解所有餐饮部产品及服务 Prepare/consolidate the yearly budget for the department in cooperation with the Finance Department. 与财务部门合作准备年度预算。 Attend and actively contribute to all relevant staff meetings and hotel trainings. 积极参与所有相关的员工会议和酒店培训。 Conduct daily operations briefings with the Executive Chef. 与行政总厨每日例会。 Conduct daily or weekly Food & Beverage meetings. 参与餐饮部每日及每周例会。 Ensure all departmental operations manuals are prepared and updated annually. 确保所有的部门运营手册都是每年准备和更新的。 Source the best available products, constantly aim to improve quality, communicate about the products both internally and externally. 改进产品质量为目的，确保持续提供产品，并且做到内外沟通 Establish good partnerships with suppliers and involve them in activities that will strengthen working relationships, e.g. invite them to the hotel. 与供应商维持好的合作关系，使他们也参与到活动中来，比如邀请他们到酒店 Monitor and constantly improve quality and guest satisfaction with the given tools (Leading Quality Assurance, Customer Satisfaction Survey). 在已有条件下，监管并且持续提供产品质量及客人满意度（卓越品质保障，客人满意度调查） Assist handling of guest complaints. 协助处理客人投诉 Oversee daily every service (breakfast, lunch, dinner, lobby, banqueting, room service, bar). 每天监督一次服务（早餐、午餐、晚餐、大堂吧、宴会、送餐部及酒吧） Prepare a yearly marketing plan for the appointed outlets in cooperation with the Sales & Marketing Department including a competitor analysis. 与销售部合作准备年度市场计划并作出分析 Follow the local and global food & beverage trends. 紧跟当地及全球餐饮趋势 Ensure that all managers plan and implement effective training programmers in the appointed outlets. 确保所有餐厅经理计划适用于本部门 Be actively involved in the operations of the appointed outlets to ensure regular guest contact. 确保餐厅与常客保持联系 Respond to any changes within the Food &Beverage department as dictated by the hotel management. 响应管理层对餐饮部作出的调整 Support the implementation of corporate policies, procedures, guidelines, traditions and initiatives. 支持并且执行集团政策与程序，标尺，传统及创新 Attend all corporate conference calls and the relevant regional and global Food & Beverage events 出席所有集团全球电话会议 Additional responsibilities and tasks can be added at any time according to the needs of the business and of the hotel. 根据业务或酒店需要，其余未尽条款可适时增加

Job vacancies:  General Manager - The Langham, Hefei General Manager - The Langham, Haikou General Manager - Cordis, Xianghu Lake,Hangzhou (pre-opening) A wholly-owned subsidiary of Great Eagle Holdings, Langham Hospitality Group(LHG) comprises a family of distinctive brands, including The Langham Hotels and Resorts, Cordis Hotels and Resorts, Eaton Workshop and Ying'nFlo. With over 40 hotels and residences in operation or development, LHG has a global footprint that extends across Asia, Europe, North America, Australasia and the Middle East. LHG's approach to hospitality centres on open and genuine interactions with guests, colleagues and the world around us. With dedicated colleagues across four continents, we foster an engaging and respectful workplace to nurture careers, delight guests, and embrace the company's vision to building great memories together. You will be leading a passionate &talented Hotel Team to drive for maximizing long-term financial growth of the hotel, delivering high standards in guest experience & colleague engagement in alignment with the culture and values of Langham Hospitality Group.   Key Responsibilities: Drive & execute Company's strategic objectives Full accountability on successful implementation of Company's strategies and achievement of goals Develop an operating culture with a mind-set towards performance, quality, lean operating techniques, and bottom-line results. Driving continuous improvement in all areas of operations Recruit, mentor, and develop talents and future pipeline Participate and lead organizational initiatives to provide a forum for best practices sharing. Reviewing financial results to highlight successes and identify/rectify areas in need of improvements Provide timely forecasting and financial projections as required Ensure compliance with all LHG brand standards & local regulations   Qualifications:  Luxury Hospitality Group experience is preferred Related city working experience is preferred Minimum 3+ years as an Operational General Manager Ability to understand a variety of industrial issues and develop strategic business plans Analytical & numerical ability to interpret and present financial data Excellent communication skills with ability to present clear & concise information to different stakeholders Problem solving ability on both operational and/or strategic areas Strong interpersonal skills Fluent written & spoken English are mandatory required

1.  1年以上相关工作经验 2.  尊重客人需求，认真对待客人的提问或投诉，热衷于满足客人期望，时刻提供专业和高水平的服务质量 3.  工作自觉主动、负责任 4.  愿意接受轮班工作

大专及以上学历 有从事中高端连锁酒店管理经验

To contribute to and to support Kempinski’s vision of becoming the undisputed leader in the hospitality industry, making our food & beverage offer a key differentiating factor for the Kempinski brand. To drive the top line of the Food & Beverage Department in Kempinski Hotel Yinchuan while ensuring sustainable and profitable operations. 始终已凯宾斯基远景为导向，使得餐饮服务成为凯宾斯基饭店品牌关键标识。拉动银川凯宾斯基饭店餐饮部高标准从而确保其持续性及盈利性 All rules & regulations are strictly established and adhered within the hotel including hotel’s policy on fire and safety as well as hygiene regulations including HACCP. 严格遵守酒店规章制度，如酒店的消防安全、食品卫生管理条例包括HACCP The sales are driven to the department’s full potential and budgets are adhered to. 以预算为导向，全力以赴拉动销售 All costs are in line with sales without compromising quality. 在确保所有销售产品质量同时，控制成本 The department is driven in an entrepreneurial manner, looking for opportunities to generate more business at all times. 部门需要有创新精神，不断的寻找新的商机 Innovation and new ideas are fostered, implemented and shared with other hotels via corporate office. 创新及新的想法能够被发掘和实施，并且通过集团办公室与其它酒店分享 Internal talents are grown to ensure a smooth transition in case of promotions and transfers 实施内部人才增长确保在需要晋升及调动时顺利完成. At least one member of the team has a restaurateur background and experience outside of the 5* hotel industry. 团队中至少有一人拥有其它五星级酒店工作经验 At Kempinski, Talent Development is a management responsibility and consequently an integral and important part of daily activities. 在凯宾斯基饭店，人才增长是管理者责任，并且是日常工作中重要部分 Support and implement new Talent Development initiatives. 支持和实施新的人才发展计划 Identify internal and external talents* that match Kempinski’s DNA values. 识别与凯宾斯基DNA相匹配的内部及外部人才 Support career development by training, cross exposure, task force assignments and transfers. 通过培训，交叉学习，任务援助及调动支持员工事业发展 Grow talent in order to present candidates in quarterly Talent Transfer Calls. 通过发展人才，为每季度人才调动电话会议提供候选者 Take the time to meet all new Food & Beverage employees. 找时间与餐饮服务部所有员工会面 Ensure that a succesion plan is in place to guarantee a seamless, efficient handover for all management positions. 通过制定计划确保与其它管理者高效对接 A Hotel Talent is an employee, who has the ability to do the current job in their hotel and can be promoted to the next level. Mobility is what makes this person a Kempinski Talent. 酒店人才是指具备承担其自身岗位职责并且能够被提升至高一级别的员工，可移动性才能够使其成为真正的凯宾斯基人才 Set an example by reporting to duty punctually wearing business attire according to the hotels dress code & Kempinski grooming standards, maintaining a high standard of personal appearance and hygiene at all times. 为员工树立榜样，时刻以凯宾斯基饭店仪容仪表标准要求自己，并时刻保持高水准的形象及个人卫生 Provide a professional and courteous service at all times and ensure that all employees follow the example. 时刻提供专业且周到的服务，确保所有员工按照标准执行 Be knowledgeable of all services and products offered by the hotel. 熟知酒店所有提供的服务及产品 Have a thorough knowledge and understanding of all food and beverage products and services. 熟知并且了解所有餐饮部产品及服务 Attend and actively contribute to all relevant staff meetings and hotel trainings. 积极参与到员工会议及酒店的培训中 Conduct daily or weekly Food & Beverage meetings. 参与餐饮部每日或每周例会中 Ensure all departmental operations manuals are prepared and updated annually. 确保各部门运营手册每年至少更新一次 Source the best available products, constantly aim to improve quality, communicate about the products both internally and externally. 以改进产品质量为目的，确保持续提供产品，并且做到内外沟通 Establish good partnerships with suppliers and involve them in activities that will strengthen working relationships, e.g. invite them to the hotel. 与供应商维持好的合作关系，使他们也参与到活动中来，比如邀请他们到酒店 Monitor and constantly improve quality and guest satisfaction with the given tools (Leading Quality Assurance, Customer Satisfaction Survey). 在已有条件下，监管并且持续提供产品质量及客人满意度（卓越品质保障，客人满意度调查） Handle guest complaints in a prompt and courteous manner. 及时以礼貌的方式处理客人投诉 Oversee every service at least once a week (breakfast, lunch, dinner, lobby, banqueting, room service, bar). 每周监督一次服务（早餐、午餐、晚餐、大堂吧、宴会、送餐部及酒吧） Maintain an active relationship with the hotel’s PR Manager in regards to hotel’s Food & Beverage outlets and events. 为便于酒店餐饮部运营部门推广，与酒店公关部经理维持好的合作关系 Ensure that all Outlet Managers are fully aware of market needs and trends and that their product and service meet the demands. 确保所有运营部门经理都了解市场需求及趋势，并且能够提供与其相符的产品和服务 Coordinate with the Chef to ensure that employees are educated and aware of seasonal  and new products on the market. 与厨师沟通，确保他们的员工都清楚并且关注季节及市场上新产品 Develop departmental trainers, assign training responsibilities and meet with the trainers on a monthly basis. 发展部门培训师，承担培训责任，并且保证每月至少与培训师们沟通一次 Ensure that each Outlet Manager plans and implements effective outlet specific training programmes. 确保各部门经理制定具体且有效的培训科目 Assume Executive duties as assigned by the General Manager in accordance with the hotel’s duty manager roster. 承担总经理根据值班经理班表指定的任务 Respond to any changes within the Food & Beverage department as dictated by the hotel management. 响应酒店对餐饮部做出的变动 Act as the main point of contact to the Corporate Food & Beverage Team. 在餐饮服务团队中扮演主要角色 Implement corporate policies, procedures, guidelines, traditions and initiatives. 实施酒店政策与程序、标尺，传统及倡议 Ensure that all outlet concepts are followed and that alterations or reviews of concepts are brought to the attention of the Corporate Food & Beverage Team. 确保所有运营部门遵守部门概念，任何概念的更改或评论需要与集团沟通 Provide support for the Corporate Food & Beverage Team as requested in accordance with the hotel-corporate agreement. 按照酒店与集团协议，为集团餐饮服务团队提供支持 Additional responsibilities and tasks can be added at any time according to the needs of the business and of the hotel. 根据业务或酒店需要，其余未尽条款可适时增加

About Langham Hospitality Group A wholly-owned subsidiary of Great Eagle Holdings, Langham Hospitality Group (LHG) comprises a family of distinctive brands, including The Langham Hotels and Resorts, Cordis Hotels and Resorts, Eaton Workshop and Ying’nFlo. With over 40 hotels and residences in operation or development, LHG has a global footprint that extends across Asia, Europe, North America, Australasia and the Middle East. LHG's approach to hospitality centres on open and genuine interactions with guests, colleagues and the world around us. With dedicated colleagues across four continents, we foster an engaging and respectful workplace to nurture careers, delight guests, and embrace the company's vision to building great memories together. Key Responsibilities: Execute the Hotel’s strategic objectives in F&B Division Full accountability for the successful implementation of the F&B strategies and achievement of goals Develop an operating culture with a mindset towards performance, quality, lean operating techniques, and bottom line results. Tirelessly drives continuous improvement in all areas of F&B operations Recruit, mentor and develop talent in F&B Division Participate and lead F&B initiatives to provide a forum for identifying best practices and reviewing financial results to highlight successes and identify and rectify areas in need of improvement Ensure compliance with all LHG brand standards Provide timely forecasting and financial re-projections as required Work together with Executive Chef and Marketing to launch F&B promotion campaigns and events to maximize revenue. Qualifications: Luxury Hotel experience working in China Bachelor degree is a must  Pre-opening experience is a must  Currently in the capacity of Director of F&B Fluent written & spoken for both English and Mandarin Strong interpersonal skills Ability to present clear,concise and meaningful information to different stakeholders Ability to analyze,interpret, understand and present financial data Ability to solve practical and complex problems

Pre-opening project in Yangtze River Delta 长三角地区筹备酒店项目预备人才 Sales & Marketing background is preferred About Langham Hospitality Group A wholly-owned subsidiary of Great Eagle Holdings, Langham Hospitality Group (LHG) comprises a family of distinctive brands, including The Langham Hotels and Resorts, Cordis Hotels and Resorts, Eaton Workshop and Ying’nFlo. With over 40 hotels and residences in operation or development, LHG has a global footprint that extends across Asia, Europe, North America, Australasia and the Middle East. LHG's approach to hospitality centres on open and genuine interactions with guests, colleagues and the world around us. With dedicated colleagues across four continents, we foster an engaging and respectful workplace to nurture careers, delight guests, and embrace the company's vision to building great memories together. Key Responsibilities: Develop and maintain comprehensive operational standards and procedures for the hotel.Ensure that all departments adhere to these standards, promoting consistency and excellence across all operational areas.Update operational standards as needed to reflect changes in the industry or hotel's business needs. Oversee the daily operations of the hotel to ensure compliance with established service standards and quality guidelines. Monitor operational procedures and ensure that all departments adhere to the hotel's policies and procedures for service excellence. Conduct regular audits and inspections to identify areas of improvement and implement corrective measures. Actively monitor guest feedback and satisfaction levels, using this information to drive continuous improvement. Work closely with department heads to address any guest complaints or concerns promptly and effectively. Develop and oversee the implementation of the hotel's operational budget, including revenue and expense projections. Seek opportunities to increase revenue and reduce expenses, while maintaining service quality.Analyze operational costs and identify cost-saving opportunities without compromising service quality. Review and optimize operational processes to improve efficiency and enhance the guest experience. Identify innovative ways to generate additional revenue streams, such as through new services or products. Collaborate with marketing and sales teams to develop strategies that drive occupancy and revenue growth. Hire, train, and supervise operational staff, ensuring they have the necessary skills and knowledge to perform their duties. Create and implement employee development plans, providing opportunities for career growth and advancement. Conduct regular performance reviews and provide feedback to employees, recognizing and rewarding outstanding performance. Qualifications: 1.      Luxury Hospitality segment experience will be preferred. 2.      3+ years as Director of Operations / Executive Assistant Manager at international hotels. 4.      Ability to understand a variety of industrial issues and develop strategic business plans. 5.      Problem solving ability on both operational and/or strategic areas. 6.      Strong interpersonal skills & leadership. 7.      Fluent written & spoken English. 8.      Pre-opening experience is preferred.

工作职责： What is the job? As General Manager you will manage the day to day leadership, operations and direction of the hotel, maximising on sales and revenue, driving financial returns, driving great guest experience and running a safe hotel. You’ll take ownership of the development of your people, execute on brand standards and build awareness of the hotel and brand within the local area as well as managing owner relationship and partnership. Your day to day People Develop programmes and initiatives to increase team engagement that are aligned with the hotel’s service philosophy. Develop, implement and monitor team member succession planning to ensure future bench strength. Establish performance and development goals for team members and provide mentoring, coaching and regular feedback to enhance performance. Oversee HR related actions in accordance with company rules and policies. Effectively managing owner relationship and partnership include all key stake holders. Guest Experience Demonstrate as brand ambassador by maintaining compliance with all required brand and service standards. Drive improvement in guest satisfaction goals. Collaborate with colleagues and hotel team members to establish and implement services and programmes that meet or exceed guest expectations. Speak to guests – ask for their feedback and build relationships. Financial Prepare annual capital, cash flow and sales and marketing plans. Analyse financials to drive revenues, future profitability and maximum return on investment. Use distribution channels and technology platforms to drive revenue and maximise market share. Lead capital plans and asset management initiatives, including working with owners to maintain or improve property’s market leadership position. Responsible Business Ensure a safe and secure environment for guests, colleagues and hotel assets. Act as public relations representative to raise awareness of hotel and brand in local community. Drive team member involvement in community organisations, activities and businesses. Develop and carry out action plans to be environmentally－conscious by taking steps to reduce the hotel’s carbon footprint. 任职资格： Bachelor’s degree / higher education qualification / equivalent in Hotel Administration, Business Administration. Five to ten years’ of prior hotel management experience, or equivalent combination of education and experience. Experience required may vary based on size and complexity of operation. Must speak fluent English and Chinese.