具有消防操作员中级证书。 As themanaging member of the Security Department, the Security Supervisor is responsible for protecting the lives and property of colleagues and guests. They should keep their work area safe. Monitor nearby entrances and areas, report suspicious targets. Ensure proper operation of property and equipment and report defects, breakages and unsafe conditions. In an emergency, the head of security should perform their duties as directed by the head of the Security Department. 作为保安部管理成员，安全主管承担着保护同事和客人生命和财产安全的职责。他们应该保证他们工作区域的安全。监控附近的入口和区域，报告可疑目标。保证财产、设备正常运行，并报告缺失，破损以及不安全的情况。在紧急情况下，安全主管应该按照保安部领导的指示履行他们的职责。 1、Maintain the personal and property safety of guests and employees. 维护客人和员工的人身、财产安全。 2、Organize all hotel staff to conduct fire safety training. 组织饭店所有员工进行防火安全培训。 3、Manage hotel fire protection unit to ensure proper operation of fire protection facilities, including all escape routes. 管理饭店消防维保单位，确保消防设施正常运行，包括所有逃生路线。 4、Monitor violations of hotel fire safety plans, report violations and recommend proper practices. 监控违反饭店防火安全计划的行为，报告违反情况并推荐正确方法。 5、Perform other tasks assigned by Security Department management. 执行保安部管理层布置的其他任务。 6、Assume the responsibilities and obligations of the department head in the absence of the Security Department leader. 当保安部领导不在时担负起部门负责人的职责和义务。 消防管理 1、Ensure a good working relationship with authority. 保证与权威部门有一个良好的工作联系. 2、Work with authority on fire safety issues, fire safety inspections and fire safety rules enforcement. 与权威部门进行关于消防安全问题，消防安全检查和消防安全规则的执行。 3、Ensure that fire stairs and escape routes are clear and flammable materials have been cleared. 督促消防楼梯和逃生路线没有阻碍并且已经清理了易燃物品。 4、Ensure that all fire security facilities are in good working order. 确保所有消防安防设施运行正常。 防火安全设备和系统测试 1、Perform in-store system tests with maintenance company personnel under the direction of the manager in accordance with hotel fire safety plan standards. 根据饭店防火安全计划的标准，在经理的指导下和维保公司人员一起执行店内系统测试。 2、Duty personnel and maintenance personnel work together to monitor system testing of all maintenance items to ensure compliance with the fire safety plan. 值班人员和维保人员一起监督所有维保项目的系统测试，保证与防火安全计划相一致。 3、Ensure that there is a valid fire safety inspection report every year. 保证每年都有有效的消防安全检测报告。 4、With the maintenance company actively evaluate equipment, in advance of the submission of reasonable corrective measures. 同维保公司积极评估设备，提前预判提交合理化整改措施。 防火安全培训 1、Train new employees on fire fighting equipment and fire emergency procedures. 为新员工进行灭火器材和消防应急程序的培训。 2、Improve the safety knowledge of all hotel staff. 提高所有饭店员工的安全知识。 3、Conduct repeated training for all employees. 引导所有员工的重复培训。 4、Ensure that the training of the emergency response team is of a high standard, including the use of all relevant fire fighting equipment. 保证应急小组的培训达到一个高的标准，包括所有相关防火战斗设备的使用。 5、Liaise with local fire departments and participate in their training and exercises. 与当地消防部门保持联络，参与他们的培训和演习。 6、Ensure that fire drills are consistent with fire safety plan guidelines and include evacuation drills. 保证消防演习与消防安全计划的指导方针相一致，还包括疏散演习。 7、Provide methods for improving fire safety issues and fire drills. 为改进消防安全问题和防火演习提供方法。

【岗位职责】 1. 根据酒店SPA服务标准，为客人提供专业的身体按摩、面部护理、芳香疗法等理疗服务，确保服务流程规范、体验舒适。 2. 主动接待来访宾客，准确了解其需求及健康状况，推荐合适的理疗项目及疗程套餐，提升客户满意度。 3. 负责理疗室及设备的日常清洁、消毒与维护，确保工作环境符合卫生及安全标准。 4. 正确使用各类SPA产品，合理控制物料消耗，降低运营成本。 5. 详细记录宾客服务档案，包括偏好、禁忌及反馈意见，为后续服务及客户回访提供依据。 6. 协助SPA主管完成产品陈列、库存盘点及活动推广等日常管理工作。 7. 积极参与店内技能培训与考核，持续提升个人专业水平及服务能力。 8. 处理宾客在服务过程中的疑问及简单投诉，无法解决的问题及时上报主管。 【岗位要求】 1.有五星级酒店工作经验优先。 2. 学历、经验、年龄不限，对SPA理疗行业有热情，愿意从零学习或已有相关经验者均可。 3.具备良好的服务意识，亲和力强，善于沟通，能耐心倾听宾客需求并给出专业建议。 4.身体健康，吃苦耐劳，能适应酒店排班制工作（含周末及节假日）。 5. 具备较强的学习能力，愿意接受公司提供的系统化培训，快速掌握理疗手法及产品知识。 6.注重个人卫生及仪容仪表，工作细致负责，有良好的团队协作精神。

岗位职责/职位描述 1. To know clearly the hotel objectives and sales target set for his/her area of responsibilities breakdown into weekly, monthly and yearly target set forth in the sales plan 清楚地了解其分管区域的销售目标，并预先在销售计划中将其按年/月/周的目标进行细分。 2. Represents the hotel and participate in domestic and international sales activities 代表酒店参与国内外各项销售活动。 3. Constant customer contact directed towards existing customers and potential customers. 同时与现有客户和潜在客户保持经常联系。 4. To conduct daily sales visit to assigned accounts to solicit business for the hotel for both rooms and food & beverage through effective client account management. 安排每日走访的客户，以期在客房及餐饮上为酒店寻求更多的业务。 5. To plan sales coverage of area/territory assigned in the most effective manner. 以最有效的方式划分销售区域。 6. Identifies and handles sales leads effectively and efficiently 快捷高效地处理业务。 7. Fulfills Customer Relationship Management responsibilities and sales goals for defined customers through planned customer interview 履行客户关系管理的职责，通过完成计划周详的客户拜访实现销售目标。 8. Conduct active distribution of product information and create awareness in the market and business segment or responsibility. 积极宣传酒店产品 9. To always practices “Cross Selling” and Up sell in accordance with corporate and department guidelines during sales calls. 在拜访客户时，经常使用Cross Selling” 和 Upsell等销售技巧。 10. To ensure that all arrangements and requirements agreed with clients with regards to rooms, banquets or F&B services are carried out prior to or during guests stay in the hotel. 保证已与客人确认的客房，宴会及餐饮服务在客人未到或在酒店入住时完成。 11. To provide after-sales service in particular to ensure all guest complaints are taken seriously and discussed with respective department when necessary 提供售后服务，确保认真对待所有投诉，在必要时与相关部门进行沟通。 12. Interact and attend to guest request, concerns and feedback in a professional manner. 以专业的方式与客人互动，关注他们的需求及反馈。 其他要求计算机能力：良好年龄要求：45岁以下

专业要求 Major 酒店管理、英语、市场营销相关专业                                                                                                                    Graduation from Hotel Management,English,Marketing related professional 技能水平 Skills 1.熟知销售系统并具有良好的沟通能力                                                                                                      Fully versed in Sales System with high level of interpersonal skills 2.卓越的领导能力，善于管理并激励员工                                        Excellent Leadership skills with ability to motivate and coach staff 3.对市场走势具有一定的分析和见解 Ability and understanding of the market trends 4.妥善处理及回复客人需求. Able to handle guest request and feedback in a professional manner. 5.具有分析员工不同需要为其制订有效培训计划的能力. Ability to conduct training needs analysis for the department, and prepare effective training plans. 6.能与各级员工互动交流. Ability to interact with all level of people. 7.良好的交流沟通能力. Good interpersonal and communication skills. 8.良好的团队合作精神 Team Player 9.主持每天与销售人员的沟通会，检验每日工作的开展，跟进及数据共享. Conduct daily communication meeting with the entire sales, catering to review on daily activities, job follow ups and information dissemination purposes. 10.确保销售人员按相关政策和规定及时回复客户需求 To ensure the Sales Teams responds to all correspondence and inquiries of leads within the time limit set according to the policy & procedure. 11.督导Sales Incentive Plan，对所有参加者的表现进行定期更新. Supervise Sales Incentive Plan, providing all participants with regular updates on performance 12.与酒店各部门员工及所有客户保持良好的相互沟通和合作关系. Maintain good inter communication and good working relations with all departments and all external contacts. 13.向销售总监就针对细分市场的促销活动提出建议. Recommends to the Director of Sales on promotions and campaign to reach specific markets . 14.与销售总监一起参加每月“Account Productivity”回顾.  To participate in “Account Productivity” monthly review with Director of Sales. 15.参加销售例会，就客户动向及市场走势市场与销售总监进行沟通，及时更新. Participate in daily, weekly and monthly sales meeting to update Director of Sales on the activities of each accounts and market trends. 16.遵守酒店及总部的政策和程序.对个人表现进行时时分析，评估和改进.完成其他交予的工作 Abides by both the hotel and Head Office policies and procedures.Analyses, evaluates and improves personal performance on a continual basis. Carries out other tasks as directed by supervisor 17.记录客户对于酒店发展的建议和最新的信息. Keep clients advised of latest information regarding hotel’s development.. 18. 确保所有客户信息的时时更新，包括数据信息的更新，产品跟踪，客户动向，了解城市当年各项活动 To upkeep of updated record of all sales activities for each accounts (including updated database, production tracking, trends and movement of each accounts）and know all current year city events 工作经验 Experence 具有至少2-3年国际连锁酒店的相关经验                                                                                                          Minimum 2 to 3 years of experience in similar capacity with international chain hotels     

 熟知会议及宴会销售标. 监管团体业务中的销售及服务,维护及管理回头客的活动.达到并超越房间销售的预算期望 管理所有宴会及会议的预订（OPT, TEN, DEF, LOS）,采取预见性措施，保持并发展业务组织活动为市场销售办公室及相关销售人员增进联系，消除隔阂,参加并主持宴会/会议销售及部门晨会.参加信贷、收入、部门领导及销售会议 Is fully aware of Conference & Banquet Sales standards.Oversees in-house selling and servicing of group business.Maintains and supervises activities for accounts with repeat business.Achieves (exceeds.)budget expectations in rooms market segments.Permanent control of all catering and convention bookings (OPT, TEN, DEF, LOS).Permanent control of forecast figures for action steps in time to secure and convert the business.Establishes an event and need period calendar for divisional offices and field sales to fill gaps.Attendance and leading of yield,  conference/banquet sales and morning meetings. 制定部门目标并分析其结果。与公司、旅游销售部门合作进行销售活动。控制宴会地点并和其他合作者保持密切关系。支持市场销售总监的会议及宴会销售。支持会议和宴会间的交叉销售。按要求记录所有的销售拜访。熟知酒店品牌标准。完成上级主管部署的相关职责和特别项目活动。 Assists in establishing the yearly revenue plan.Establishes departmental goals including analyzing the outcome.Conduct sales activities in cooperation with Corporate and Travel Sales departments.Control catering locations and keep a close relationship to location partners and vendors.Supports the DOSM in marketing aspects concerning Conference & Banquet sales.Support the cross selling between conference and banquet events.Ensures exit Interviews with all clients and the input into Opera as per guidelines.Is fully aware of the hotel’s brand standards 对潜在市场进行调查，通过一些有效手段创建及实施特别计划以创造更大的效益，协调保持和增加业务量的各种方法，包括广告、促销、个人销售、宣传、社区关系、特别销售项目等。                                                                                                                                          Investigate potential markets. Create and implement special programs to achieve greater profitability.Coordinate all methods of maintaining and increasing business volume. This includes advertising, sales promotion, personal selling, publicity, community relations, special sales projects, etc.

岗位职责/职位描述 1. To know clearly the hotel objectives and sales target set for his/her area of responsibilities breakdown into weekly, monthly and yearly target set forth in the sales plan 清楚地了解其分管区域的销售目标，并预先在销售计划中将其按年/月/周的目标进行细分。 2. Represents the hotel and participate in domestic and international sales activities 代表酒店参与国内外各项销售活动。 3. Constant customer contact directed towards existing customers and potential customers. 同时与现有客户和潜在客户保持经常联系。 4. To conduct daily sales visit to assigned accounts to solicit business for the hotel for both rooms and food & beverage through effective client account management. 安排每日走访的客户，以期在客房及餐饮上为酒店寻求更多的业务。 5. To plan sales coverage of area/territory assigned in the most effective manner. 以最有效的方式划分销售区域。 6. Identifies and handles sales leads effectively and efficiently 快捷高效地处理业务。 7. Fulfills Customer Relationship Management responsibilities and sales goals for defined customers through planned customer interview 履行客户关系管理的职责，通过完成计划周详的客户拜访实现销售目标。 8. Conduct active distribution of product information and create awareness in the market and business segment or responsibility. 积极宣传酒店产品 9. To always practices “Cross Selling” and Up sell in accordance with corporate and department guidelines during sales calls. 在拜访客户时，经常使用Cross Selling” 和 Upsell等销售技巧。 10. To ensure that all arrangements and requirements agreed with clients with regards to rooms, banquets or F&B services are carried out prior to or during guests stay in the hotel. 保证已与客人确认的客房，宴会及餐饮服务在客人未到或在酒店入住时完成。 11. To provide after-sales service in particular to ensure all guest complaints are taken seriously and discussed with respective department when necessary 提供售后服务，确保认真对待所有投诉，在必要时与相关部门进行沟通。 12. Interact and attend to guest request, concerns and feedback in a professional manner. 以专业的方式与客人互动，关注他们的需求及反馈。

【岗位职责】 1、协助市场营销总监制定并执行公司销售战略，完成年度销售目标及利润指标； 2、开拓文旅行业B端/G端客户资源，建立并维护与客户、合作伙伴的长期稳定关系； 3、分析市场动态及竞争对手情况，制定针对性的销售策略及方案； 4、优化销售流程，提升团队整体销售能力及业绩表现； 5、协调内外部资源，推动跨部门协作，确保销售目标的顺利达成； 6、定期提交销售数据报告，为公司决策提供数据支持。 【任职要求】 1、具备优秀的市场洞察力及销售策划能力，能够独立制定并执行销售计划； 2、有较强的团队管理经验，能够有效激励团队成员完成业绩目标； 3、具备出色的沟通谈判能力及客户关系维护能力； 4、有高端度假项目相关工作经验，对文旅行业或酒旅行业业态有深刻理解者优先； 5、抗压能力强，适应旺季快节奏工作环境，能够接受出差或灵活工作安排； 6、结果导向，具备较强的数据分析及问题解决能力； 7、责任心强、诚信正直，有良好的职业素养与客户口碑。

熟知会议及宴会销售标. 监管团体业务中的销售及服务,维护及管理回头客的活动.达到并超越房间销售的预算期望 管理所有宴会及会议的预订（OPT, TEN, DEF, LOS）,采取预见性措施，保持并发展业务组织活动为市场销售办公室及相关销售人员增进联系，消除隔阂,参加并主持宴会/会议销售及部门晨会.参加信贷、收入、部门领导及销售会议 Is fully aware of Conference & Banquet Sales standards.Oversees in-house selling and servicing of group business.Maintains and supervises activities for accounts with repeat business.Achieves (exceeds.)budget expectations in rooms market segments.Permanent control of all catering and convention bookings (OPT, TEN, DEF, LOS).Permanent control of forecast figures for action steps in time to secure and convert the business.Establishes an event and need period calendar for divisional offices and field sales to fill gaps.Attendance and leading of yield, conference/banquet sales and morning meetings. 制定部门目标并分析其结果。与公司、旅游销售部门合作进行销售活动。控制宴会地点并和其他合作者保持密切关系。支持市场销售总监的会议及宴会销售。支持会议和宴会间的交叉销售。按要求记录所有的销售拜访。熟知酒店品牌标准。完成上级主管部署的相关职责和特别项目活动。 Assists in establishing the yearly revenue plan.Establishes departmental goals including analyzing the outcome.Conduct sales activities in cooperation with Corporate and Travel Sales departments.Control catering locations and keep a close relationship to location partners and vendors.Supports the DOSM in marketing aspects concerning Conference & Banquet sales.Support the cross selling between conference and banquet events.Ensures exit Interviews with all clients and the input into Opera as per guidelines.Is fully aware of the hotel’s brand standards 对潜在市场进行调查，通过一些有效手段创建及实施特别计划以创造更大的效益，协调保持和增加业务量的各种方法，包括广告、促销、个人销售、宣传、社区关系、特别销售项目等。 Investigate potential markets. Create and implement special programs to achieve greater profitability.Coordinate all methods of maintaining and increasing business volume. This includes advertising, sales promotion, personal selling, publicity, community relations, special sales projects, etc.

专业要求 Major 酒店管理、英语、市场营销相关专业                                                                                                                    Graduation from Hotel Management,English,Marketing related professional 技能水平 Skills 1.能与各级员工互动交流                                                                                                       Ability to interact with all level of people 2.工作积极主动                                        Self Starter and Motivator 3.良好的交流沟通能力，良好的团队合作精神 Good interpersonal and communication skills，and team player 4.熟练操作微软等操作系统                                                                                                        Proficient with Microsoft Windows other software. 5.能独立并长时间的工作 Ability to work independently and long hours. 6.可按工作需要出差 Willing to travel. 工作经验 Experence 具有至少2-3年国际连锁酒店的相关经验                                                                                                         Minimum 2 to 3 years of experience in similar capacity with international chain hotels   

岗位职责 1、负责酒店前厅部的接待和管理工作，熟知前厅服务设施的功能，处于完好状态。 2、进行有关的市场计划分析制定部门工作计划，完成工作报告。 3、使客房达到最高出租率，获取最佳的客房收入。 4、督导下属部门主管，委派工作任务，明确岗位责任，随时调整工作部署。 5、保持良好的客际关系，能独立有效地处理宾客投诉。 6、协助酒店与更高一级领导处理突发事件。 岗位要求 1、大专以上学历，有同岗位工作经验1年以上。 2、熟悉酒店前厅的经营管理工作，具有较强的工作责任感和敬业精神。 3、督导前厅各分部员工服务质量标准、操作流程标准并对前厅部各项工作实施全面监管。 4、有效贯彻、落实并完成部门制订的每月工作计划。 5、英语对话流利，有较强的协调管理能力，具有一定的销售能力。 6、全面掌握前台收银方面的财务基础知识，能处理日常服务环节中所涉及到的财务方面的问题。

【岗位职责】 确保遵循酒店的政策方针和品牌标准。 确保所有队员遵守酒店仪容仪表和个人卫生标准。 确保正确解释酒店的服务标准和酒店政策给员工并且让员工正确的执行。 确保团队严格遵守时间。 提供良好的工作氛围和建立和谐的团队，增加团队的士气和工作效率。 处理员工问题时需要汇报给餐饮部总监和人力资源部总监。 辅导和劝告员工。 对于认可的员工实施培训课程，进行全体员工的培训和评估他们的能力。 通过葡萄酒的培训和侍酒师一起发现潜在的团队成员。 和厨师建立有效的沟通和友善的工作关系。 确保培训和监管新的团队成员，同时需要配合其他的员工。 负责团队的季度评估和团队纪律。 提前意识到缺少服务标准的对客服务并及时制定发展计划，跟踪和执行改变。 和其它部门建立关系。 准备每周班次表。 确保运营时候和大堂酒廊保持精密的联系。 管理时间表格，出席记录和所有员工的津贴。 根据餐饮办公室最后的期限完成所有需要的报告。 在中餐厅有活动或者大型宴会时候准备分析报告。 监管维护申请。 出息餐饮部和每日会议。 每餐前的员工会议。 为以后的活动和促销制定客人邮箱明细。 实施部门会议。 运营时候处理所有的客人建议并且记录在部门日志上面。 设计客人和VIP客人的记录并且维护。 计划和实施每日，每周和每月的清洁计划。 为家具和设备提供卫生及好的工作状态。 监督和保持餐饮部的预算，收入 【岗位要求】 英文和其它语言的沟通能力。 全面的餐饮部运营知识。 良好的管理技能。 持有商业的敏锐感。 积极主动和精力充沛。 领导才干，和团队有良好的沟通。 优秀的书面和口语的英文能力。 整洁干净的仪容仪表。

1、检查每日厨房设备以便使用； 2、为厨房出品准备原料，按标准出品； 3、时刻关注本地菜品的市场趋势，根据行政总厨和总经理的要求定期研发新菜品； 4、关注宾客对菜品的评价，及时调整出品质量，以提高宾客满意度； 5、协助收货和储存货物； 6、清洁库房区域，处理垃圾； 7、保持厨房卫生，清洁厨房和设备； 8、保持个人卫生和仪容仪表； 9、参加各种培训活动，在能力足够的前提下积极组织开展本地菜相关培训； 10、协助并帮助其他菜系厨师完成菜品出品，并提高出品质量； 11、完成上级安排的其他工作。

工作职责： 1. 负责制定并执行公司年度培训计划，确保培训内容与公司战略目标及员工发展需求相匹配。 2. 设计并开发各类培训课程，包括但不限于新员工入职培训、专业技能提升培训、领导力发展培训等。 3. 组织并实施培训活动，协调内外部资源，确保培训顺利进行，同时评估培训效果，持续优化培训方案。 4. 跟踪培训后员工的工作表现，收集反馈意见，为后续培训计划的调整提供依据。 5. 建立并维护培训档案，记录员工培训历程及成果，为人力资源决策提供数据支持。 6. 探索并引入先进的培训理念和技术，如在线学习平台、虚拟现实培训等，提升培训效率与效果。

一、管理监控部门各项管理工作 Departmental Management 1. 根据酒店销售目标，制定年度市场公关宣传计划，以支持市场销售总监完成销售目标，得到最多的收入； Develops an annual communications plan with specific goals and budgets to assist DOSM to maximize the revenue and achieve the sales goal. 2. 计划和控制市场传媒部的整体预算；Plan and control dept’s budget. 3. 管理市场传讯部的邮件清单； Managing the mails list of Marcom Dept. 4.每月提交市场传讯报告； Submit Marcom report per month. 5, 参与制定部门月度开支预测； Participates in monthly forecasting of Department’s expenses. 6. 了解经济水平的预测情况并在制订计划和决策时予以充分考虑。 Get information on economy fluctuation and take into consideration when making plans/decisions. 7.控制酒店推广赠品的数量； Controlling the quantity of promotion gift of hotel. 二、组织安排各种公关活动，提高酒店市场形象及知名度 Organize various pulic relations, advertising activities, improve hotel marketing image and reputation 1. 按公关计划，组织安排酒店的公关活动。 Takes ownership by developing, executing and following up on the hotel's public relations schedules. 2. 与各种营销渠道及组织保持良好的沟通并提供合适的素材，以确保其正确宣传酒店的产品及服务。 Communicates and submits appropriate material（press release etc) to all marketing channels and organizations that assists in promoting the hotel to ensure they are well equipped to sell the property. 3. 与各种不同的媒体合作，并共同组织各种营销活动。 Co-ordinates various media and marketing activities and events. 4. 通过参加本地市场内的各种营销活动，树立酒店在本地市场的形象。 Builds profile within local market place through attendance at various events and local market place. 5.在市场销售总监的指导下，组织活动包括邀请媒体，本地重要人物，公司客户，旅行社和其他相关客人. Organizes promotional events, including invitations to the media, local VIP's, corporate accounts, clients, travel agents and other related guests. 6. 计划与协调饭店赞助的活动。 Plans and coordinates all sponsorshi pactivities 7. 有预见性地策划直销活动，并监督整个执行过程； Be pro-active in the conceptual planning of DM activities, and oversees their execution. 8. 监控及检查直销活动的客户反馈度，并进一步改进并实施正确措施； Monitors and review the response rates on the DM to improve and take corrective measures. 9. 维护酒店及品牌形象，对外担当酒店的正式发言人。 Acts as official spokesperson for hotel, maintain the imgage of the brand and the hotel. 三、维护各种媒体、政府、组织的良好关系，维护酒店和集团的良好形象 Establish good relationship with media, government, organization, to maintain good image of the hotel and the brand. 1. 建立及维护媒体档案库，并维护媒体关系； Compiles and maintains a comprehensive list of media contacts and manages them as per the media account management system. 2. 建立、保持与广告商和公共关系组织的良好关系。 Liaises with advertising and public relation agencies. 3. 与媒体、本地社区、客户及万达总部保持密切联系，代表并宣传饭店形象。 Represents and promotes the hotel by maintaining constant contact with the media, local community, the customer base and Wanda offices. 4. 协助总经理和市场销售总监与旅游局、外事办、外宣办、当地政府高级官员等建立和保持友好关系； Assist the DOSM and GM to establish and maintain contacts with Tourism Bureau, Foreign Affairs Office, Spokesperson’s Office and leaders from local government.

岗位职责 1、负责客房部的整体经营和运作；分配督导员工工作，制定工作计划。 2、确保部门成本及各项费用，得以良好的控制。 3、根据酒店的运营标准，随时对房间和设施设备及各项物品进行检查。 4、制定部门的年度预算，并确保部门的经营费用控制在预算之内。 5、检查客房部的设施和管理，抽查及提升本部门整体工作质量及工作效率。 6、组织编制部门工作程序及工作考评。 岗位要求 1、专科毕业学历或同等以上。 2、有2年以上同星级客房管理工作经验。 3、熟悉客房部专业知识，熟练使用电脑，持有客房部经理上岗证或资格证书。 4、掌握熟悉客房管理、服务流程和质量标准。 5、具有组织协调能力、应变能力、经营能力以及文字表达能力和信息管理能力。

1.Be prepared for each daily activity and review any variations with manager and associate. 准备日常的工作安排和了解有关经理及员工的变动。 2.Ensure all associates are aware of role and responsibilities and operate within their guidelines. 确保所有员工都清楚了解自己的角色和职责，并遵循指导方针工作。 3.Ensure associate is properly groomed and uniformed at all times. 确保所有员工始终保持良好仪表及穿着整洁的制服。 4.Maintain efficiency in the operation of theassociate in a high standard of quality of service and courtesy, bringing total satisfaction to our guests and the hotel. 有效的保证员工在工作中能始终提供高质量的，谦逊的服务，以求为客人带来最满意的服务。 5.Conduct frequent hospitality audits to ensure the associate are conducting themselves in the manner appropriate for the department. Ensure Service Excellence Standards are in place. 积极指导员工以确保他们按照部门专业精神提供服务。确保实行顶尖服务标准。

工作职责： 1、组织领导集团各项目的财务、成本、投融资、预算、会计核算及监督、财务分析等方面的工作； 2、主持建立和完善财务管理制度和相关工作程序，制定和管理税收政策方案及程序，经批准后组织实施并监督检查落实结果，提升营运效益； 3、参与制定集团经营发展的战略目标和方针路线，根据经营目标制定财务规划； 4、制定财务计划、投资计划、资金计划，保证经营战略目标的完成； 5、全面负责集团资本运营工作，为企业业务发展提供融资支持； 6、组织拟定集团各项目年度预算大纲及财务预算，并提交董事会审议； 7、组织编制公司各项目年度经营预算计划，实施全面预算管理和控制； 8、开展各项目综合分析并提交财务报告，为战略决策提供依据； 9、监控和审计集团各项经营活动，规避财务和税务等风险； 10、主持编制、执行和审核集团的各种财务报表； 11、定期与各项目职能部门保持沟通，实现动态管理； 12、与外部相关的政府职能部门保持良好关系，为企业创造良好的经营环境。 任职资格： 1、40-50岁之间，良好的个人职业形象，财务管理、会计、金融相关专业，具有高级会计师以上职称，本科以上文化水平。 2、需要有三年以上在中大型企业担任财务（审计）部门负责人或同等职位的经验，同时，熟悉文旅、酒旅等服务行业财务管理、企业融资及资本运作，具备一定的融资能力。 3、具备扎实的财务知识和技能，包括财务报表分析、资金管理、预算控制等。熟悉国家各项相关财务、税务、审计法规和政策，精通公司财务会计、审计、税务等业务。 4、要求具备良好的领导能力和决策能力，能够制定和实施财务战略，并在复杂的商业环境中做出明智的决策。 5、必须遵守国家法律、法规，正确贯彻执行国家的财政、财务、会计政策；有良好的职业操守，诚信廉洁、作风严谨。 6、有成功主导公司IPO上市的经验，熟悉上市流程及管理要求，或者有在大中型上市公司财务管理的经验。 7、良好的团队领导力、协作能力，优秀的沟通、分析能力。 8、过往工作经历稳定性强，人品、履历经得起背调。 该职位属于集团岗位，会有出差需求（较少），薪酬根据面试评估结果综合评定，不符合任职资格者勿投，谢谢！

一. 工作检查  Work Check       1. 审阅前台工作交接记录，督促前台员工工作完成情况。                                                                     Check of records to review the receptionists work.                                                         2. 检查前台员工的办理入住及退房手续的执行标准。                                                                          Check receptionists Check in and Check Out Standard. 3. 负责做好重要客人，团队的准备工作。                                                                    Responsible hotel VIP guest and VIP Group. 4. 定期检查员工输入电脑宾客信息的准确性。                                                                                       Staff regularly checked the accuracy of the information input into the computer guests.         二. 日常工作 Routine 1. 在客人入住期间内维护客户关系以保证客人得到最满意的服务和重视。 During the guests stay in maintaining customer relationships to ensure that customers are most satisfied with the service and attention.                                                     2. 熟悉财务的政策和程序，紧密联络财务部门确保遵循财务程序。 Be familiar with financial policies and procedures, the financial sector to ensure close contact according to finance program.                                                         3. 准备员工的有效工作安排，合理安排休假，预测未来的生意从而计划相应的行动方案，特别是一些大型的团队。 Preparation of staff effective work arrangement, reasonable arrangements for vacation, to predict the future business plans corresponding to the action, especially some large team.    4.确保所有员工的培训需求都得到了执行，并且培训的计划的安排、设计和执行都满足了所有需求。 Ensure all staff training requirements have been implemented, and the training program, are designed and implemented to meet all requirements.                                                         5. 组织班前会议确保酒店相关活动和运营要求及时通知到员工。   Conducts shift briefings to ensure hotel activities and operational requirements are known.        6. 处理客人投诉，积极做出行补救行动。 Handle guest complaints, and actively do remedial action.     三. 技能水平 Skills 1. 具有良好的沟通能力。 Good communication skills. 2. 积极应对和解决问题，保持良好的工作状态。 Active coping and problem solving, good working state. 3.关注、满足客人的需求。 Meet the needs of the guests.                                                                        4.具备熟练的英语听说能力。 Good command of English listening and speaking ability.

熟知会议及宴会销售标准                                                                    · Is fully aware of Conference & Banquet Sales standards 维护及管理回头客的活动 Maintains and supervises activities for accounts with repeat business. 达到并超越宴会销售预算期望 Achieves (exceeds) budget expectations for catering and banquet 确定并跟进自己负责的的所有宴会生意 Confirm & follow up own catering booking and business 参加宴会/会议销售及部门晨会 Attend conference/banquet sales and morning meetings 参加信贷、收入及销售会议 Attendance of credit, revenue　and sales meetings 参加客户的活动（即，经理人酒会，考察旅行/访问） Attendance of client events (i.e.  Managers Cocktail, familiarization trips/visits) 与新老客户建立良好的关系 Establishes and maintains close relationship to existing and new customers Or with the working experience of Front office/ Reservation priority 或具有前厅部、预定部工作经验者优先考虑。