对酒店每日的运作负责,楼宇防护维修、工作秩序的执行者,管理下属(值班人员),履行其他的服务和责任。执行工程总监委派的工作和职责。
- The hotel is responsible for the daily operations of the building protection maintenance work order of executives,management subordinates (the officer on duty), and perform other services. And responsible executive engineering work and responsibilities of the appointed by the governor.
控制全部楼宇的维修。
- Control whole building repair.
监控楼宇的工作条件和技术设备的运转状况。
- Monitor building working conditions and technical equipment operation condition.
根据记录本和服务报告更新最新信息。
- According to the book and service report update the latest information.
掌管所有系统设备的运行,必要时采取行动使之运转正常。
- In charge of all the operation of equipment system and, when necessary, take action to normal operation.
确保对紧急事件以最快的反映,立刻采取措施直接控制,例如:火警,升降机等系统故障,根据要求纠正。
- Ensure that the emergency to the fastest reflect, take immediate measures directly.
For example: the fire alarm, lift, etc system failure, according to request correction.
补充说明:
至少有五年在酒店或相关的酒店工作的经验。
- At least five years in the hotel or relevant working experience
岗位职责:
1. Represents the management in handing guest complaints and handling VIPguests and assists the Assistant Front Office Manager in overseeing theactivities of the Front Office Associates in order to maintain guestsatisfaction.
代表管理层处理客人投诉并接待酒店重要客人,协助前厅部副经理管理前厅部员工,保证客人满意度。
2. Handle all guests complaints and inquiries in a courteousand efficient manner, following through to make sure problemsare resolved satisfactorily. Report daily occurrence and irregularities to theFront Office Manager.
礼貌且高效地处理所有客人的投诉及要求,并跟进确保问题的圆满解决。每日向前厅部经理汇报告酒店当日发生的特殊或重大事件。
3. Ensure that shift briefings are conducted todisseminate guest and hotel related information, discuss outstanding issues,highlight guest special requests, etc. for all agents to take note at the startof the shift.
确保每个班次召开交班会,将客人信息和酒店相关讯息传达给每一个员工,讨论特别事件和强调客人特殊要求等。
4. Monitor guests are receiving the best possibleservice during check-in and check-out.
督导确保客人在入住登记和办理离店时能否得到尽善尽美的服务。
5. Assists in greetingand checking-in VIP and Long Stay guests, ensure all guests are well taken careof during their staying.
协助VIP客人及常住客的接待和入住登记,确保客人在店期间得到妥善照顾。
6. Spends time in FrontOffice areas during peak periods to ensure that the area is managed well by therespective team.
在工作的繁忙时段,出现在前厅区域, 确保前厅各个区域有条不紊的运作。
7. Resolve discrepant rooms immediately. Co-ordinatewith the Credit Manager to review the credit rating of in-house guests tohandle high balance.
及时处理房态差异。与酒店信贷经理检查住店客人的消费并处理超额消费情况。
8. Lead Emergency Response Team to handle hotelemergency case such as fire alarm, bomb threat etc. and report to hotel management.
带领紧急行动小组团队处理酒店紧急事件,例如火警,炸弹恐吓等并报告给酒店管理层。
9. Ensures the Night Audit process is carried outsuccessfully. Check and complete all the Daily report everynight and send the daily report tohotel management by email.
确保夜审程序顺利进行。检查并完成日常所有报表并通过邮件发送至酒店管理层。
任职资格:
1. Minimum 3 years’college education or hospitality related qualifications
至少3年大专或旅游管理相关专业
2. Certificate inhospitality related fields and supervisory skills preferred
旅游管理相关证书
This position will based in Club Med Beidahu Pre-opening Resort (Jilin Province) for at least 1 year.
Main Responsibilities:
1.You will report to General Manager - 'Chief de Village' and assist with the Finance & Admin Manager
2.Responsible for high-level executives and management
3.Provide administrative support and performs numerous duties, including writing correspondence, emailing, handling visitors, routing callers and answering questions.
4.The key contact person to liaise with the Owners operation team in terms of VRL and VSL
5.Hands on translation skills from Chinese to English, with an intrapersonal and human skills
6.Others
Requirements:
1. Possesses good command of written and oral English. Knowledge of another foreign language will be an added advantage. 2. Professional3. Good appearance4. Creative5. Enthusiastic6. Friendly and polite7. Exceptional inter-personal communication skills8. Shows initiative9. Adaptability and flexibility10.Team spirit
*Must be ready to work abroad and commit to a 6 days-a- week resort lifestyle for at least one year If you're interested in G.O.-Secretary to CDV position, please send your English CV with a recent photo at hr.china@clubmed.com with the title of ' Your Name - Secretary to CDV'. Thank you.
在Club Med工作,你将最大程度施展你的专业技能和个人能力。
每天你都能通过和不同国籍的GO团队合作以及和我们的顾客相处来提升你的个人技能。
你将受益于专业培训以及职业发展的机会。
你将通过创造和分享‘一个幸福的世界’来代表我们友好、奢华的形象 *欢乐时光是指在工作时间以外的生活方式
到达指在客人到达度假村时欢迎并陪同其到达房间,出发指当客人结束度假时,G.O要求去进行欢送和告别。到达和出发可能发生在任何时间,甚至是在午夜以后,清晨或凌晨。
同客人一起享用三餐,参与村子内所有的活动,和客人交往。每晚在舞台上表演,Club Med传统的“Crazy Sign”是指在舞台上加入G.O和客人一起舞蹈。不要忘记我们是在酒店服务业,因此客户服务需要做到优秀和完美,把客人和G.O有礼节地当作自己最好的朋友。
个人资质
• 专业
• 个人意愿
• 严谨
• 创造力
• 热情
• 良好的人际关系技巧
• 积极和团队精神