JOB OVERVIEW
The Audit Manager will assist in
executing the department’s & APAC strategic plan and objectives to provide
independent assurance that hotels in the APAC region are reporting in
compliance with brand standards & respective franchise/management agreements.
The Audit Manager will have the responsibility of conducting on-site and
virtual property audits, completing audit file reviews, monthly financial
reports, addressing special audit requests, and interacting with various
constituents within the business to develop and maintain a network of key
relationships within the organization.
Additionally, the position will serve as the main point of contact to
resolve audit findings and work with property owners & internal teams to
institute any necessary compliance measures.
The Audit Manager/Director will work very closely with the Audit Manager
based in the U.S. who performs virtual audits for the APAC region, as well as with
the APAC Operations & Legal teams.
KEY RESPONSIBILITIES
·
Work with property owners / property
management to resolve audit findings and achieve the desired improvement
actions after audits are completed.
These responsibilities may include:
-
Communicating and discussing
audit findings with franchise/management owners, general managers, and senior
leaders within the Brand Operations, Legal, and Finance teams.
-
Providing guidance to
franchise/management owners and general managers regarding proper procedures
for accurate revenue reporting, which impacts the revenue recognized by the
company.
-
Formalizing the standard
process for reporting of audit findings and resolution in APAC
-
Negotiating terms of “Memos
of Understanding” with franchise/management owners to ensure full understanding
and resolution of audit findings.
·
Conduct property audits (either
in-person or virtually) in accordance with brand standards and respective
franchise/management agreements and develop audit findings and
recommendations. These responsibilities
may include:
-
Drafting and sending audit
confirmation letters prior to performing the on-site and virtual audits to
inform property owners that an audit will be performed, noting the required
financial records needed to complete the audit.
-
Reviewing and testing hotels’
financial information to verify the accuracy of reported gross room revenue, as
well as, ensuring financial operational procedures are in accordance with the
franchise/management agreements and company brand standards.
-
Documenting audit test
procedures, findings, and results for review.
-
Formalizing the standard process
of auditing APAC hotels in partnership with Wyndham Legal and Operations
-
Documenting the actual
findings in a systematic manner
·
Monitor financial performance
of properties and track status of properties’ “Memos of Understanding”
post-audit together with the efforts to support AR collections.
-
Work closely with Revenue
Management team to understand the basic financial performance for certain
brands as benchmark to detect issues
-
Partner with the AR team to
develop a standard process in which audits will contribute to overall AR
collection efforts.
·
Carry out duties/projects as
assigned by line manager from time to time.
QUALIFICATIONS & REQUIREMENTS
· Bachelor’s
degree in Accounting or Finance is preferred.
· Bachelor’s
degree in other business-related concentrations would be considered if the candidate
has significant work experience within the hospitality industry.
· 6-8
years of auditing and/or accounting experience is required. Prior audit or
accounting experience within the hospitality or franchise industry is not
required, but is a plus.
· CPA
or other business certification is a plus.
· Excellent
time management, organization, negotiation skills and customer service skills
are required.
· Interest
in learning business processes, auditing principles, internal controls and
system controls in a hospitality environment.
· Familiar
with APAC key markets local finance & tax law and regulations.
· Possesses
savviness and accuracy in dealing with numbers & reports.
· Excellent
analytical skills, be able to deep dive into the revenue report and identify
the revenue loss.
· Be
able to establish and maintain positive relationship with internal team members
& external stakeholders, fluency in both Chinese & English is required.
· Self-driven
and be able to work independently.
· Great
leadership skills and can drive the audit program within the region.
· Results-driven
and action-oriented.
· Problem-solving
focused with a can-do attitude.
· Open-minded
and innovative, willing to try all ways to achieve desired results.
· Available
to travel at 50% of the time or greater within the region.
