岗位职责 / Job Responsibilities1、负责部门日常运营数据统计与报表制作，包括每日房态核对、客房清扫记录、员工工作量统计、易耗品及布草消耗报表、维修台账等，按时整理汇总并上报上级领导。 1. Responsible for daily operational data statistics and report preparation of the department, including daily room status verification, room cleaning records, staff workload statistics, consumables and linen consumption reports, maintenance ledgers, etc., and submit summarized reports to superiors on time.2、负责对接酒店前台、工程部、洗衣房等相关部门，同步客房入住、退房、VIP接待、特殊服务、设施报修等各类信息，跟进各项工作进度，保障客房服务流程顺畅。 2. Coordinate with the hotel front desk, engineering department, laundry room and other relevant departments, synchronize information of check-in, check-out, VIP reception, special services and facility maintenance reports, follow up work progress to ensure smooth housekeeping service procedures.3、负责客房遗留物品、客诉建议、客人表扬等信息的登记、归档与跟进处理，严格做好宾客信息保密工作。 3. Register, file and follow up on guest lost items, customer complaints, suggestions and compliments, and strictly keep guest information confidential.4、负责部门物资、办公用品、清洁耗材的领用、登记、台账管理，配合完成月度、季度物资盘点工作，整理盘点数据。 4. Manage the collection, registration and ledger of department supplies, office supplies and cleaning consumables, cooperate with monthly and quarterly inventory checks, and sort out inventory data.5、负责部门员工考勤、排班整理、会议记录、文件资料归档、表单打印发放等内勤行政工作。 5. Handle administrative and clerical work including staff attendance statistics, scheduling arrangement, meeting minutes, document filing, and form printing & distribution.6、协助部门经理完成日常管理、员工培训、工作统筹等辅助工作，完成领导交办的其他临时工作。 6. Assist the housekeeping manager in daily management, staff training and work coordination, and complete other temporary tasks assigned by superiors.任职要求 / Job Requirements1、学历：高中/中专及以上学历，文秘、酒店管理相关专业优先，有无经验均可，接受优秀应届生。 1. Education: High school or technical secondary school degree or above, major in secretarial studies or hotel management is preferred. No work experience required, outstanding fresh graduates are welcome.2、技能：熟练操作Office办公软件（Word、Excel制表统计），会基础办公设备操作；有酒店PMS系统操作经验、客房部文员经验者优先。 2. Skills: Proficient in Office software (Word, Excel data statistics and form making) and basic office equipment operation. Familiarity with hotel PMS system and housekeeping clerk working experience is preferred.3、素质：工作细心严谨、责任心强，具备良好的数据核对能力和文字功底，台账记录清晰规范。 3. Personal Quality: Meticulous, rigorous and responsible in work, with good data verification ability and writing skills, able to keep standard and clear ledgers.4、沟通：性格温和，善于沟通协调，能高效对接各部门工作，服从酒店管理安排。 4. Communication: Gentle personality, good at communication and coordination, able to cooperate efficiently with all departments and follow hotel management arrangements.5、素养：具备良好的服务意识、团队协作能力和保密意识，工作踏实有条理，能适应酒店正常排班。 5. Professionalism: Possess good service awareness, team spirit and confidentiality awareness, pragmatic and organized in work, able to adapt to regular hotel shift schedule.