Under the general direction of the Assistant Front Office Manager, and within the limited of established IHG and local hotel policies and procedures, directs in managing all aspects of the Bell service, Transportation operations, lead the coordination of any guests’ needs, special requests, and inquiries to ensure superior service and value for our guests. Adhere to all brand standards and brings the brand to life.
按照洲际酒店管理集团标准，在前厅部副经理的领导下,主要负责指导管理礼宾服务，车队运营各个方面的工作，负责协调任何客人的需求，特殊要求和询问，确保为客人提供优质的服务。遵照所有的品牌标准并将其带入生活。
Report on a regular basis to Assistant Front Office Manager on the performance of the Concierge.
负责向前厅部副经理汇报礼宾部运营信息
Coordinate activities with other hotel departments in order to facilitate increased levels of communication and guest satisfaction.
协调安排与其他酒店的活动，以便增进客户信息的交流和安排，最大化满足客人
Prepares efficient work schedule for Bell Services, arranging holidays and vacation, taking into consideration project occupancy and forecasts and any large group movements, especially those with early or late arrivals or departures
根据酒店的出租率和预测以及大规模的团队活动信息，特别是有提前或延迟到达及离店情况的前提下，为礼宾部员工准备高效的工作计划，安排轮休和假期。
Ensures that all bell staff are neat, clean and punctual at all times and that they perform the task assigned to them promptly and efficiently
确保所有行李服务人员随时保持衣着整洁，工作守时，并且能够快速和高效的完成任务。
Conducts periodic departmental meetings.
定期举行部门会议
Provides constant feedback to hotel management and department heads concerning service issues, including guest desires, complaints and comments.
不断与酒店管理层和部门领导反馈关于客人期望、投诉和建议的问题
Additional duties as necessary and assigned.
根据工作需要分配任务
Works with superior in the preparation and management of the department’s budget. Duties include:
与部门上级一起准备和制定部门预算。其中包括:
Assists in co-ordinating the preparation of the departmental annual budget
协助完成部门整年预算的制定.
Assists in monitoring and controlling departmental cost on an ongoing basis to ensure performance against budget
协助和监控部门成本维持在一定水平上，确保完成绩效和预算。
Assists in the preparation of the hotel strategic plan, goals program, and Front Office Departmental Budget
协助准备酒店战略计划，目标项目和前厅部部门预算。
Must constantly check to ensure that all P & P in the department and other relevant practices are within the Brand Standard of IHG.
必须持续不断检查确保所有部门的政策和程序及相关实践符合洲际集团标准。
Maintain appropriate standards of conduct, dress, hygiene, uniforms, appearance and posture of departmental employees
部门员工保持合适的标准行为，着装，卫生，制服，仪容仪表和姿态。
Maintain inter-departmental relationships to ensure seamless customer service
保持部门关系确保对客服务质量。
Inspire others to excel by clearly communicating business values and direction, recognizing good performance and providing managerial support
清晰传达企业价值观和发展方向，鼓励出色表现和提供必要的管理支持。
Develop potential staff through coaching and development opportunities to build organization capability for the future
通过辅导发现潜力员工，给予发展机会。
Tel招聘电话: + 86 (898) 8865 8888-7512
（working period is 9AM-6PM in working days工作时间为工作日上午9点至下午6点）
Email招聘邮箱: Sienna.Xian@ichaitangbay.com
