【岗位职责】 1、负责检查房态并记录，及时汇报"请勿打扰"房间给楼层主管 2、全面清洁客房，包括吸尘、擦拭家具、清理垃圾、做床、清洁卫浴设施等 3、补充房间酒水及日用消耗品，整理客用物品 4、处理客人衣物服务，包括收送洗衣及提供擦鞋服务 5、检查并更换房间电灯泡，维护房间设施完好 6、及时上报房间损坏物品、维修问题及可疑情况 7、完成退房清洁工作，撤出送餐用具 8、提供个性化服务，包括准备欢迎茶水、摆放婴儿床等特殊需求 9、保持楼层公共区域、服务区及楼梯的清洁卫生 10、参加部门会议及培训，完成每日工作报表填写11、执行开夜床服务，确保客房夜间舒适度 12、完成主管交办的其他工作任务 【岗位要求】 1、身体健康，能适应高强度体力劳动和长时间工作 2、具备较强的工作抗压能力和责任心 3、视力良好，能发现细微清洁问题 4、工作细致认真，服务意识强 5、能服从工作安排，具备团队合作精神

1.  1年以上相关工作经验 2.  尊重客人需求，认真对待客人的提问或投诉，热衷于满足客人期望，时刻提供专业和高水平的服务质量 3.  工作自觉主动、负责任 4.  愿意接受轮班工作

1.按酒店要求穿戴整洁的制服和名牌。  Wearing clean uniforms and according to the hotel brand. 2.使用规范的礼貌服务用语为客人提供服务，不放弃任何一次为客人服务的机会，使客人留下美好的感受。                                                                                                                                             Use standard offers courteous service terms of service, do not give up any opportunity for a service for the guest so that guests leave feeling better. 3.按操作规程，在规定时间内，保质、保量具体完成对房间、卫生间的清洁打扫并根据清洁计划做好房间专   项、周期清洁，确保符合酒店标准。According to the rules, within the prescribed time, quality, and quantity to complete the cleaning of the rooms, bathrooms clean and according to plan ready room special, periodic cleaning to ensure compliance with the hotel standard. 4.负责本楼层公共区域,工作间、储物间、消毒间等的清洁整理。                                                                                         Responsible for this floor public areas, offices, storage room, sterilization room, clean finish of. 5.酒水的消耗向主管报告。    MNB consumption reports to supervisor. 6.掌握房间状态和客情动态，积极的为所在楼层的客人提供日常及个性化服务，最大限度满足客人的要求。                                                                                                                                       Mastering room status, and customer dynamics, positive for floor offers daily and personalized service, to meet our guests' requirements. 7.做好交接班和安全保卫工作。    Shift work and security. 8.随时保证万能钥匙的安全及负责开启房门配合有关部门的员工正常执行工作。                                                                      At any time guarantee the safety of a master key and is responsible for opening the door to support the Department's staff work. 9.向楼层主管汇报任何布草、家具、设施或设备丢失或损坏。                                                                                                     Report to the floor supervisor any linen, furniture, facilities, or equipment is lost or damaged. 10.向客房主管报告所在区域工程问题。To the room where the report where the regional engineering problems. 11.为客人提供开夜床服务。   Offers opened turndown service. 10 及时的将客人遗留物品交至客房办公室。                                                                                                                             Office of the remnants of guest articles submitted in a timely manner to the room. 11.填写各班的交班记录及房态报告。  Fill in all the records of the shift of class and State reports. 12.提供住客服务如：加借物品、擦鞋、收洗衣等服务工作。                                                                                                    Provide guest services such as : added take goods, shoes, to laundry service. 13.坚持酒店安全制度、紧急情况处理规定和程序。 Adhere to the system of hotel security, emergency provisions and procedures. 14.按照程序和标准清洁整理客房。                                                                                                                                    In accordance with the procedures and criteria for clean finish rooms. 15保持所在工作区域的高度整洁。   Maintain work area in which the height of tidiness.                                                                                                                   16.保持工作车的整洁和充分的补给。  Keep the car clean and adequate supplie. 17.维持所有的设备处于良好的状态。   Maintenance of all equipment in good condition. 1. 与同事保持良好的工作关系。  Maintain a good working relationship with colleagues. 2. 采取恰当的方式解决客人的投诉。  Take appropriate way to resolve guest complaints. 3. 保持高水平的产品和服务的知识。                                                                                                                           Maintain a high standard of product and serviceknowledge. 4. 随时提供有礼貌的和专业的服务。                                                                                                                            Provide courteous and professional service at any time. 1.始终保持良好的工作状态，不要将个人情绪带到工作中。                                                                                       Always maintain a good working state, do not bring personal emotions to work. 2.坚决服从上级的工作调配及安排 。                                                                                                                                And resolutely obey the superior job deployment and arrange. 3.投入并喜爱现时工作。  Inputs and love the existing work. 4.愿意承担更多的工作。  Willing to take on more work. 5.乐于助人并与他人合作顺畅。  In helping others and smooth cooperation with others. 按要求参加会议和培训活动。 Participation in meetings and training activities as required. 完成领导交办的其他工作 Complete other work assigned by the leadership