Main Responsibilities 主要职责:
1.Cleaning guest rooms according to standards established by the hotel.
按照酒店制定的标准清洁客房。
2.Housekeeping Trolleys are well maintained.
客房工作车保养良好。
3.Hygiene standards are strictly monitored and followed.
严格执行卫生标准。
4.Finish other work assigned by supervisor.
完成主管布置的其他工作。
Job Profile 任职资格:
1.Physical ability to clean rooms per day according to standards
能够按照标准完成每天房间清洁量
2.Physical ability to push and pull the room attendant cart
能够熟练使用员工工作车
3.Willing to learn and improve myself
愿意学习、提升自我
4.Attention to details
注意细节
Supervise,
train and inspect the performance of assigned Room Attendants, Turndown
Attendants and Floor Attendants, ensuring that all procedures and guest room,
cleaning quality are completed to the hotels standards. Assist where necessary
to ensure optimum service to guests.
指导,培训,检查开夜床和楼层服务员的工作质量。确保所有的程序和房间质量都符合酒店标准, 帮助提供给客人最佳的服务。
Main Responsibilities 主要职责:
1.Assigns workers their duties and inspects work for conformance to prescribed standards of cleanliness.
安排员工的工作并监督,使其符合规定的清洁标准。
2.Investigates complaints regarding housekeeping service and equipment, and takes corrective action.
调查关于客房服务以及设备方面的投诉情况,并采取纠正措施。
3.Coordinates work activities among departments.
与各部门之间协调工作安排。
4.Conducts orientation training and in-service training to explain policies, work procedures, and to demonstrate use and maintenance of equipment.
组织安排入职培训、服务技能培训,解释酒店相关政策、工作程序、具体说明相关设备的使用与保养。
5.Makes recommendations to improve service and ensure more efficient operation.
提出相关建议以提高服务品质,并提高工作效率。
Job Profile 任职资格:
1.Knowledge and Skills on Cleaning techniques
熟悉清洁技能和知识
2.Knowledge on cleaning products, equipment and machine
熟悉清洁程序、设备及机器
3.Knowledge on housekeeping procedures and standards
熟悉客房部的程序和标准
4.Building teamwork
团队精神
确保所有服务员遵循品牌承诺并始终提供优异的对客服务。
Ensures Housekeeping Attendants deliver the brand promise and provide exceptional guest service at all times.
为公共区域服务员分配任务和职责。
Assigns duties and responsibilities to Housekeeping Attendants.
检查员工的工作完成情况。
Conducts checks on works done by Housekeeping Attendants.报告客人的投诉。
Reports adverse guest comments.
报告丢失及损坏的物品状况。
Reports lost and damaged items.
汇报并跟进维修和保养工作。
Reports and follow-up on repair and maintenance work.
检查公共区域,餐饮部门外围区域,办公室,洗手间和停车场的卫生情况。
Conducts checks on Public Areas, F&B outlets, offices, toilets and car park.
检查外包工作的进行情况。
Conducts checks on works carried out by Contractors.
与承包商负责人协调并检查其工作。
Coordinates and inspects with Contractor’s Supervisor on work carried out by Contractors.
计划并排定周期性的工作,例如,洗地毯,和彻底清洁工作。
Plans and schedules periodic works such as, carpet shampooing, and high dusting.
确保周期性清洁工作如期进行。
Ensures scheduled periodic works are carried out.