JOB OVERVIEW职位概述
•Assists the Reservations Manager in the day-to-day operation in such a manner as to bring into effect the high degree of service and efficiency throughout the Reservations department.
在预订部日常的运作中协助预订部经理，以达到高效率高质量的服务。
•Oversees and supervises the overall performance of the department to ensure all daily tasks and duties are completed on time.
监控和督导整个部门的运作和表现，使所有工作按时完成。
•Develops, organizes and implements on-the-job training to Reservations Agents.
为预订部文员开发，组织和实施工作培训。
DUTIES AND RESPONSIBILITIES 工作职责
•Follows up on current month group rooming list.
跟催当月抵达团队名单。
•Monitors group reservation activities
管理团队预订活动。
•Records special billing arrangements for groups and conventions.
记录有关团队和会议的特殊付帐安排。
•Handles and follows up allotments, waiting lists and customer deposits
处理、跟进配额房，待订名单及预订押金
•Be knowledgeable about hotel room status, inventory, promotions, facilities and different services offered throughout the hotel.
全面了解酒店客房情况，推广活动，整个酒店的设施设备及服务。
•Communicates to Reservations Agents current sales strategy, promotional efforts and other hotel activities.
与预订人员沟通销售战略，促销活动及其它饭店活动。
•Oversees and supervises the overall office performance as well as individual Reservations Agents’ performance.
监督管理整个办公室及每名员工的工作。
•Monitors staffing requirements including the workload of individual reservation associates & co-ordinates Reservations Agents’ roaster.
密切关注员工要求，包括注意预订部每位员工的工作量及员工排班。
•Reviews the expected arrival report daily.
每日在电脑中查看预计抵达客人报表。
•Ensures all reservations are thoroughly reviewed for accuracy prior to guest’s arrival.
在预订客人到达之前，确保全面检查所有的预订。
•Ensures payments/commission request are followed up.
确保有人跟进付款及佣金事宜。
•Prepares monthly production reports and distributes to appropriate parties.
打印每月售房报表，并负责分发给相关人员。
•Takes care of the department in the absence of Reservations Manager.
在预订部经理不在的情况下监管部门运作。
•Builds rate programs in Opera whenever necessary.
在需要的情况下，在Opera系统里建立价格计划。
•Updating the Reservations Manual.
不断的更新预订手册。
•Implements inventory control and selling strategies.
实施房间储备控制和销售战略
•Reviews all arrivals on tight periods to minimize unexpected "wash" or cancellations.
在酒店房间紧张的情况下，查阅所有的预计抵达报表，以最大限度避免意外“减房”和订房取消。
•Monitors call handling to maximize opportunities in upSelling.
监督电话的接听，以最大限度地抓住机会上升销售。
•Assists any associates in his/her job performance, when required, to ensure guest satisfaction.
如果需要，帮助任何其他员工提高工作表现以使客人满意。
•Analyses, evaluates and improves personal performance on a continual basis.
不断分析、评估、提高个人表现。
QUALIFICATIONS AND REQUIREMENTS 任职要求
Required Skills 技能
•Leadership skills and knowledge of all tasks within area of responsibility.
具备领导才能，了解所负责部门对各职位的责任。
•Ability to use Sales & Front Office computer systems.
掌握应用销售及前台的电脑系统。
•Knowledge in Corporate, Travel Industry, CI & M and Catering accounts.
了解商务旅游、旅游业国际市场，会议旅游及宴会销售。
•Ability and understanding of the market and competition.
能够掌握和理解市场和竞争。
•Excellent written and verbal Mandarin & English are a must.
必须具备优秀的中、英文书写和对话能力。
•Good computer skills with minimum requirement in use of Microsoft Windows XP or higher, Microsoft Office 2003 or higher, Internet and other popular software.
灵活使用电脑的技巧，最少可以使用微软桌面XP或以上系统，微软办公2003或以上软件，互联网以及其它相关软件应用
•Good interpersonal & communicative skills.
优秀的人际关系处理能力及交流技巧。
•Ability to work independently and as a team.
独立工作及团队工作能力。
Experience 工作经验
•Min 1-2 years experience in similar capacity (Or related department such as Front office) with international chain hotels (Preferred IHG hotels)
在国际连锁饭店集团（洲际酒店优先）担任类似的工作岗位（或相关部门类似前台），具有1~2年的经验。
