【岗位职责】 1、为部门各分部提供充足的后勤保障，保证物品的合理配备量。 2、负责部门所有物品的申领、保管、发放和盘点工作。 3、负责酒水的报损和更换工作。 4、依照财务部要求定期对部门使用的固定资产、客用物品、工具设备进行检查和统计。 5、经常查看物资的有效日期，防止虫害、霉变，发现问题及时解决。 6、每月盘点一次楼层的易耗品，劳动用品及贵重物品的数量。 7、严格按规定存放易燃物品，做好防火安全工作。 8、保持库房的清洁和整洁。 【岗位要求】 1、已退休女职工优先录用。 2、高中以上，有经验者优先。 3、有一定财务知识，会使用电脑。 4、身体健康，相貌端正 。 【薪资福利】 1、五险一金 2、上五休二 3、带薪年假 4、包食宿 5、工作8小时 6、节假日福利

【岗位职责】 1、通过训练领导和激发团队员工。 2、积极处理工作中出现的投诉和其他情况。 3、积极地参加职业培训，让员工保持水平一致。 4、训导团队，提高员工水平，激励他们完成目标。 6、根据酒店标准流程，处理客诉。 7、训练和发展有潜力的员工，令其有更好的职业前景。 8、致力于酒店工作，为酒店发展提供建议，有创新精神，为顾客提供品质服务。 9、负责新员工的培训，使其尽快胜任工作，并告知酒店的要求。 10、及时有效的和宾客沟通，确保给顾客及时的答复。每个客人的投诉要求必须要在二十四小时内解决。 11、登记客人，确保客人信息完整填写并确认，按照酒店荣誉会员和飞行里程会员的要求服务和发展会员，同时确认付款方式。 12、采取必要行动，及时有效的处理顾客的不满，适当的时候告知其他宾客关系经理。回访客人，确保客人对解决方法满意。 13、及时将信息传递至相关人员，确保尚未完成的事情移交至有关人员，让宾客满意。参加必要的会议并阅 【岗位要求】 1、保证向酒店内部和外部客人提供高质量的服务 2、维护酒店设施设备的正常运转 3、保持工作环境整洁 4、达到绿色酒店的要求 5、编辑更新工作标准和程序 6、同岗位或相关岗位工作3-5年以上

一、岗位职责 1、负责责任区域内清洁卫生工作，使责任区域内卫生处于最佳状态。 2、及时清理垃圾，下班前将清洁工具、用品放回固定存放处并做好清点工作。 3、负责清洁设备、工具及清洁用品的保管和使用。 4、随时检查公共区域各通道，有垃圾要立刻清扫。 5、定期对公共区域内设备用品进行保养，及时填写保养记录。 6、完成领导交办的其他工作。

工作职责 - 为进出店客人提供迅速、准确的行李运送服务。 - 负责留言、信件、快件的投递，并请收件人签名。 - 遇到雨雪天气，应为客人存放雨具。 - 熟悉应急处理程序，一旦有紧急情况，能单独妥善的进行处理。 - 在日常工作及对客服务中体现良好的公司和个人专业形象。 - 妥善和及时处理客户的要求、询问和投诉。如有需要，及时向上级 汇报。 - 确保并遵守雅诗阁相关的政策、程序和标准。 - 积极与团队配合完成日常工作。 - 遵守集团的环境健康安全方针政策，日常工作中注意节能和安全操作。

专注高奢酒店资产/经营管理，期待小伙伴画像如下： （财务管理/金融投资专业 应届毕业亦可） 1. 较强的Microsoft Office办公能力，精通Excel；对利用Power BI 协助生成/呈现报告感兴趣 2. 对数据敏感，逻辑清晰，能够提取报表数据并进行分析 3. 目标导向，能够自我驱动，有责任心和执行力 4. 具备良好的沟通及语言表达、学习(含自学)能力 5. 酒店收益管理或财务工作背景更佳

1、负责保安部各岗位的站岗执勤，对进出酒店的车辆和人员的日常管理，严格执行人员、车辆出入管理制度，维护酒店经营秩序的安全。 2、 维持酒店秩序，掌握进出酒店客人的动态，劝阻衣冠不整、精神异常和闲杂人员进入酒店。 3、对物资出门单的查验，防止酒店物资和客用品的的流失，劝阻形迹可疑人员，制止外来人员在院内和酒店内部拍照，一经发现及时向主管汇报，并礼貌进行劝阻。 4、做好酒店楼层日常巡视， 负责对经营区域的钥匙进行登记。 5、 负责对酒店内部消防器材的管理及检查。 资格要求： 1．身体健康，敢于担当和坚持原则，有较强的责任心，当兵退役者优先。

岗位职责 1.负责公共区域日常清洁工作和周期计划卫生； 2.按标准对地面、墙面、卫生间进行卫生处理和维护； 3.完成领导交办的其他工作。 岗位要求 1.能吃苦耐劳，有实干精神； 2.有相关岗位经验者优先；

Main Functions工作职责 OPERATIONS  运营  1. Assist in the preparation of the yearly department budget by using history & forecasting techniques to develop an aggressive budget that reflects the achievable capabilities. 通过的回顾历史记录和预测的方法协助准备部门年度预算，有助于发展部门收入的预算目标。       2. Assist in accurately forecasting business demands to ensure efficient staffing & food production. 协助精确预测商业需求确保员工安置及食品制作。 3. Ensure the awareness & enforcement of all Marriott \ Renaissance S.O.P.’s & Property L.S.O.P.’s. 确保了解并执行万豪的SOP和酒店的LSOP原则。 4. Enforce operational Standards that are periodically reviewed & updated. 确保运营标准的周期性回顾与更新。 5. Be responsible for maintaining outlet safety and sanitation standards at all times. 始终确保部门的安全和卫生标准。 6. Enforce Marriott’s 49-point sanitation checklist by having all outlets inspected on a monthly basis. 执行万豪的49条卫生标准，每月对部门进行检查。 7. Be responsible for asset management of all outlet property and facilities. 负责本部门的所有固定资产和流动资产。 8. Conduct a preventative maintenance inspection on a weekly basis.  做好每月预防性的维修检查。 9. Enforce Marriott’s Principles of Hospitality at all times. 始终贯彻万豪热情好客的原则。 10. Above all, to lead by example through a “hands on” approach to motivate our associates to excel. 要成为员工的榜样、深入到员工之中去引导员工取得成功。 HUMAN RESOURCES人力资源 1. Assist in the development and implementation of management training plans for subordinate managers and supervisors on a quarterly basis in conjunction with HRD. 协助经理与人力资源部共同制定和实施对下级经理、主管的季度管理培训计划。 2. Conduct a departmental daily “15 Minute” training program & Taste Panel.” 实行部门每天十五分钟的培训和试餐。 3. Assist in the execution of all associate performance reviews in a professional and timely manner. 从专业的角度为所有的员工做工作评估。 2. Assist in all aspects of associate management including hiring, discipline in conjunction with the Restaurant Manager. 负责所有相关部门的管理包括酒水部经理雇佣和培训。 3. Assist in conducting an effective monthly associate meeting with minutes and P&A forwarded to the GM, F & B and HRD. 组织有效的每月部门例会，作好会议记录并将记录抄送总经理、餐饮部和人力资源部。 4. Be responsible for the completion of the wage progress report on a weekly basis. 每周编辑工资（考勤）报表。 5. Practice “open door” policy to all associates. 运用“开放”的态度对待所有员工。 6.Have monthly Rap Session for the all trainees and associates to understand their concerns to retain. 每月对所有员工和实习生进行一对一的访谈，了解他们的需要。 ADMINISTRATIVE 行政 1. Prepare efficient schedules for management and associates. 编定有效的部门排班表。 2. Be responsible for all accounting and billing procedures in the outlets. 负责所有财务的程序在本部门得到执行。 3. Be responsible for the accurate supervision of the associate time control and payroll systems by working with Accounting and HRD. 通过与会计和人力资源部的工作，确保员工工作时间和薪水准确无误。 4. Assist in planning outside associates activity to promote teamwork. 协助计划员工社外集体活动以促进团对精神。 5. Promote positive inter-departmental relations through candid communication and cooperation. 通过坦率的交流与合作促进部门内部的关系。 6. Respond to guest inquiries or concerns within 24 hours in what is deemed the appropriate manner. 对于顾客的询问/关注，应在24小时内予以适当的答复。 7. Perform any reasonable request made of management which is not life threatening or against the law. 在不涉及生命安全和违反法律的情况下，完成管理层布置的其他工作任务。 8. Assist the completion of yearly Associate Opinion Survey and Annual Appraisal in a timely manner. 及时协助完成每年的员工意见调查工作和年终评估工作。 MARKETING营销 1. Be aware of all Marriott Guest Incentive programs and the correct accounting procedures pertaining to them. 了解所有的万豪奖励计划和与之相关的记分程序. 2. Assist in the development & execution of marketing plans for the outlet. 协助制定营销计划并把他推向市场。 3. Be aware of competitors in the market & assist in a competition analysis on a quarterly basis. 了解竞争对手，每个季度作一次市场竞争分析报告。 Safety Awareness 安全提示： Maintain safety by adhering to safest policies, being responsible to report all accidents immediately. Support all safety programs. Proceed with caution when walking on slippery floors. Ensure proper safety instructions are given before operating any equipment. 要保障安全须严格遵守安全法规，与异常情况须及时上报。建立、支持所有的安全方案。行走在湿滑地面上要留意。在操作设备之前，确保已了解了安全说明 Any other duties as may be assigned from supervisor. 完成领导交代的其他工作职责。

.Main Functions工作职责 OPERATIONS运营 1. Maintain organization of banquet service areas. 维护宴会厅区域的整齐有序。 2. Support banquet assist manage review menu/service (BEO) with r, banquet chef and event team on a daily basis. 积极与宴会厅副服务经理和宴会厅厨师每天核对菜单和接待通知单。 3. Co-ordinate all food requirements with the kitchen, including accurate counts for preparation and plating. 与厨房协调所有有关食品的要求，包括数量和出品方式。 4. Personally observe the performance of all Banquet service associates. 观察所有员工的工作表现。 5. Directly responsible for the grooming standards and appearance of all Banquet service associates. 负责所有宴会厅员工的仪容仪表。 6. Insure that all schedule Banquet functions take place on time and according to plan and make last minute change if in need . 确保宴会会议按照计划准时开始及预计可能的最后变化如果客人需要的话。 7. Make personal contact with guests an assist them with any requests. 与顾客建立个人联系，帮助他们解决任何问题。 8. Supervise proper tabulation of all banquet checks and be responsible for insuring that all checks are presented to guest for signature. 负责所有宴会账单的准备工作和确保所有账单送交客人签字。 9. Prepare or review a critique made of every function. All problem areas should be noted and either corrected or a proposed solution should be forwarded to the Banquet Operation Manager and Assistant F&B Manager. 准备/复阅每次宴会活动的批评意见，所有的确问题都要表明，要么纠正，要么提供建议给。 10. Keep copies of all BEO’s, along with beverage requisitions. 复印和保存所有BEO单据。 11. Responsible for control and maintenance of all service equipment. Write work orders as necessary. 负责所有服务设备的控制和维护工作。必要的时候填写工作申请单。 12. Bring to the attention of the Banquet Operation Manager for all materials and equipment that required re-ordering or need to be replaced. 对于需要维修或更换的设备，向上级提出建议。 13. Bench-mark and recommend new products and/or methods of operation. 提出新的销售产品和运做方式。 18. Assist the follow-up after the maintenance inspection on a weekly basis. 做好每月预防性的维修检查。 HUMAN RESOURCES人力资源 1. Conduct any on-going training of captains and service associates. 负责对所有的领班和员工进行不间断的培训活动。 2. Prepare efficient work schedules for all service associates in terms of coverage and adherence to budget guidelines. 在预算的基础上为所有员工准备有效的工作时间表。 3. Responsible for the maintenance of discipline and a high level of morale among Banquet service associates. 负责保持一支高水准的员工队伍。 5. Proactive attend conduct a departmental daily “15 Minute” training program & Taste Panel.” 实行部门每天十五分钟的培训。 ADMINISTRATIVE行政 1. Insure that all guest complaints/requests are handled to the guest’s satisfaction. 确保所有客人的投诉和要求得到满足。 2. Responsible for reporting all guest and associate accidents immediately to the Banquet Service Manager so that accident reports may be prepared/further assistance may be obtained. 及时将所有顾客和员工的意外事故反映给宴会服务经理，以便能提供更多帮助。 3. Responsible for maintaining on-going energy conservation and loss prevention programs among service associates. 负责维持一支训练有素的员工队伍，减少员工流失。 4. Attend all function meetings (pre-convention & post-convention if in need). 参加所有会议。 Safety Awareness 安全提示： Maintain safety by adhering to safest policies, being responsible to report all accidents immediately. Support all safety programs. Proceed with caution when walking on slippery floors. Ensure proper safety instructions are given before operating any equipment. 要保障安全须严格遵守安全法规，与异常情况须及时上报。建立、支持所有的安全方案。行走在湿滑地面上要留意。在操作设备之前，确保已了解了安全说明 Any other duties as may be assigned from supervisor. 完成领导交代的其他工作职责。

Main Functions工作职责 · Have knowledge of hotel, hotel associates, and hotel services with hours of operations for all departments’ involved and surrounding areas. Has a thorough knowledge of guestrooms including:  locations, views, amenities, features, types, etc… 了解酒店，酒店各部门员工以及酒店各项服务设施及周边地区设施的营业及服务时间。清楚客房的相关信息, 例如位置，景色，提供物品，特色及房间类型等。 · Offer the hotel guests the best possible service through courteous and proper phone answering procedures through proper telephone procedures. 运用礼貌并适当的电话礼仪接听客人的电话，并对客人提出的合理要求提供最好的服务。 · Be an ambassador by promoting the hotel, restaurant, lounge, gift shops, etc. 作为酒店，餐厅，酒吧及礼品部等开展的促销活动的代表。 · Be able to give accurate directions and information regarding the immediate and metro area. 能向客人提供准确的地铁乘坐指示及信息。 · Handle all emergencies according to established procedures. 能运用相关程序处理所有紧急事件。 · Ensure all customer complaints are recorded in the Guest Response Program in a timely and directly professional manner. 本着及时坦率的专业态度，确保所有客人的投诉都被记录于客户回访项目中。 · Ensure all guests experiencing a problem receive an immediate response along with satisfactory resolved, any promised compensation is delivered and all guests receive appropriate follow up in a timely and professional manner. Practice empowerment! 确保对客人所提出的问题都能给以及时满意的答复，以及时和专业的态度完成对客人的承诺并能后续跟进。付诸于行动。 · Ensure all individuals designated for follow-up are copied on incident reports and any other pertinent information available. 确保对所有个人被委托进行的后续跟进都做好相关记录，并附有所有与之相关的信息。 · Each associate is expected to carry out all reasonable requests by the management, which the associate is capable of performing. 要求每一个员工在其能力范围内执行所有合理的经营决策。 · Constantly updates himself/herself with local activities and current events in order to provide guests with information. 对本地所举办的各项活动及会议信息保持不断更新，从而向客人提供实时的信息。 · Assist those who are on duty with questions or problems that may arise.  Be able to take ownership of problems and resolve them. 帮助有疑问或需要帮助的同事。愿意承担责任并处理问题。 · Audits work for accuracy and consistency. Take corrective measures where errors surface and report immediately anything out of the ordinary to the AYS Manager. 监督工作的精确性及一致性。当有问题产生时能有效应对，并立即将事情的经过完整的报告给经理。 · Schedule the roster according to business needs. Monitors attendance records, sick leaves, overtime, and vacation levels 根据工作需要安排班次。管理考勤记录，病假，加班及休假事宜。 · Promote and display teamwork throughout the hotel. 促进改善与其他部门间的团队协作。 · Oversees the operations in the absence of the AYS Manager. 当经理不在时，须承担监督所有工作的责任。 · Be involved in interviewing, new hire orientation and training. 参与面试，入职培训及其他培训工作。 · Communicate daily with manager to assure consistency and pass-on of pertinent information. 每日与经理交流以保证信息一致性并传达相关信息。 · Conducts effective Coaching and Counselling. 制定有效的培训方案及提供培训意见。 · Assists the AYS Manager in preparing annual Performance Appraisals. 协助经理准备年度员工表现评估。 · Establish effective 15-minute training and briefing with associates prior to reporting to stations. 建立有效的15分钟培训，并与其他同事交接相关事宜。 · Establish a good working inter-departmental relationship. 与酒店其他部门建立良好的工作关系。 · Have knowledge of hotel rates, discounts, and how to handle each. 了解并知道如何处理与酒店房价和折扣相关的问题。 · Have working knowledge of reservations and Fidelio procedures.  Know cancellation procedures and walk procedures. 了解与预订和酒店所用管理系统相关的工作知识。了解取消预订以及订预定的程序。 · Handle all wake-up call requests and repeat information to the guest to ensure proper handling of wake up calls in the morning. 处理所有叫醒服务要求，并向客人重复相关信息以确保早上能准时叫醒客人。 · Set wake up clock or input as requested as they come in. 及时地为客人设定其所要求叫醒闹钟。 · Take changes on incoming collect calls or any calls not received by the accounting system and post them in Fidelio. 灵活应对来电，并能将未被记录入客人房账中的电话费用输入相应房间。 · Perform shift closings and be able to identify discrepancies or irregularities in them. 维持班组的纪律并认同个人的差异。 · Handle fax and messages per outlined procedures. 按照程序处理客人的传真和留言。 · Attend all scheduled departmental meetings. 参加每月部门会议。 · Timely submission of assigned projects by management. 及时完成经理委派的任务。 · Maintain cleanliness and neatness of work area. 保持工作环境的干净整洁。 · Be familiar with and follow all hotel safety and accident prevention procedures. 熟悉并遵守酒店安全防卫条例。 · Handle all telephone maintenance and installations accordingly. 处理所有电话维修及安装事宜 · Maintain close control and inventory of supplies and equipment. Everything in Working Order .  监管并保证所有供应品及设备都完好无损。确保所有物品都能正常使用。 · Understand and adhere to budgeted wage and hour limitations for staff. 了解员工薪酬待遇，并遵守工作时间。 · Implement the proper training program and control the training of the staff to top efficiency and in accordance with Marriott policies. 参加相关培训课程，帮助培养符合万豪标准的高品质的员工。 · Provide job descriptions and an updated training manual. 制定工作描述，更新培训手册。 · Have a thorough knowledge of hotel fire regulations and policy reports, safety programs, and what the direct duties are in relation to each.  Ensure that all associates are properly trained to these procedures. 全面了解酒店的消防程序，报警程序，安全守则，并清楚其相关负责人。保证所有同事都参加此类培训。 · Have accurate and complete guest assistance information available regarding events taking place in town, restaurants, athletic events, etc… 能向客人准确及时的提供在当地，餐厅，运动场馆等所举行的宴会活动的信息。 General Responsibilities基本职责 ü Be well groomed and conform to the hotel's dress code and deportment. 穿戴得体、并遵守酒店的着装规定，举止优雅 ü Be informed about daily operations and events. 了解日常运营情况及相关事宜 ü Be highly presence in working area during busy hours. 工作繁忙时，应及时出现在工作区域 ü Be familiar with sales strategies; communicate daily with reservation sales. 懂得销售策略，与预定部保持良好的日常沟通 ü Know all frequent customers and is familiar with their special requests. Ensure that their needs are met. 了解常住客人，熟悉其特殊要求，确保其要求能够得到满足 ü Be familiar with cultural differences and know correct behaviour for each culture. Also know the  different protocols and etiquette. 了解文化差异、对于拥有不同民族文化的客人均能保持良好的举止行为,了解不同的礼仪礼节 ü Be knowledgeable about all emergencies plans and know how to act upon them. 了解可能出现的突发事件并懂得如何应对 ü At all times strive to represent Marriott in the most professional and courteous manner. 任何时候都应该以最专业及最礼貌的举止来展现万豪的风采 Safety Awareness安全提示 Maintain safety by adhering to safest policies, being responsible to report all accidents immediately. Support all safety programs. Proceed with caution when walking on slippery floors. Ensure proper safety instructions are given before operating any equipment. 要保障安全须严格遵守安全法规，与异常情况须及时上报。建立、支持所有的安全方案。行走在湿滑地面上要留意。在操作设备之前，确保已了解了安全说明 Any other duties as may be assigned from supervisor. 完成领导交代的其他工作职责

【岗位职责】 1、在厨师长安排下，负责各种饭菜的加工制作，保证食品质量。 2、严格遵守作息时间，不擅离职守，不脱岗，不窜岗，保证食堂按时开餐。 3、严格执行《食品卫生法》，作好食堂卫生，保证无过期变质食品。 4、厨师上岗必须工服穿戴整齐，厨房内不得吸烟，未经许可不得以任何动用食堂物品。 5、负责每餐划卡统计，无就餐卡人员不得予以就餐。 6、服从厨师长调动，维护好厨房器具，作好餐前餐后各项工作。 【岗位要求】 1、具备相应的从业经验XXX年。 2、身体健康，作风正派。 3、沟通协调能力强，服从安排。 4、持有专业的上岗证书。

Main Functions 工作职责 Ensure day-to-day operational efficiency of the section. 确保每天每个部门的工作能被有效的完成。 a.          Assign rooms and delegate jobs to room attendants / housemen. 确定房间和指派工作给楼层服务员。 §  Ensure staff under his / her jurisdiction performs their duties and responsibilities according to approved systems and procedures. 确保员工在领班的管辖内对他们的工作负责。 §  Give additional assignments over and above regular duties if required. 如果有要求可以给于额外的协助。 §  Prepare work schedules and distribute work assignments / projects and room allocations for VIP’s and RA’s fairly. 准备工作安排工作和计划计划清洁及公平的分配给每位楼层服务员的工作量 b.          Keep all linen and supply closets neat, clean and stocked. 保持所有的布草备品柜干净清洁整齐，备量充足。 c.          Pick-up computer print-out and room allocations from the Coordinator / Order Taker and act accordingly. 从文员处打印当天的报表 d.          Carry out the following routine assignments: 贯彻和落实日常工作的分配：                                                      i.     Ensure room attendants / housemen emptied and cleaned their vacuum cleaners, and other cleaning tools before going off duty. 楼层服务员确保在下班之前清理吸尘器和整理好其他的清理工具。                                                    ii.     Check room attendants while cleaning guestrooms to see if proper and correct procedures are being used. 检查服务员在清洁房间时是否按照正确的方法和流程。                                                   iii.     Ensure that VIP’s and RA allocated rooms for the day are given priority cleaning. 确保贵宾房间和当天客人的房间预先得到清洁。                                                   iv.     Inspect all VIP rooms by 11:30 AM and block rooms  prior to guests’ arrival. 在11点30分之前检查所有的贵宾房间即准备好给预先要到的客人。                                                    v.     Ensure flower arrangements provided in the rooms are fresh, potted plants in good order and not withered and fruits are fresh. 确保房内的花和水果是新鲜的，小植物保持良好状态                                                   vi.     Ensure that all amenities and guests supplies are complete and according to standard set-up. 确保所有的备品和客用品都按照标准摆放。                                                  vii.     Check out-of-order rooms for developments and progress, Follow up with engineering 检查大修房的进展和计划并协调工程部及时维修。                                                 viii.     Check all occupied rooms, after room attendants have cleaned them and ensure they are properly cleaned and serviced, and supplied are replenished. 在服务员清洁住店房间后，检查他们是否按照正确的方法清洁和服务，及所有的客用品都已经补充齐全。                                                   ix.     Check turn-down rooms and ensure proper procedures are followed. 检查开夜床和确保流程是否被正确遵守。                                                     x.     Inspect departure rooms and ensure that they are communicated immediately to the housekeeping office. 检查离店房间和确保他们立即与客房部办公室保持沟通。                                                   xi.     Report / notify the Assistant Executive Housekeeper regarding:报告及通知客房部经理 1)      work problems 工作问题 2)      guests’  special request and habits 客人的特别要求及喜好。 3)      any unusual happenings on the floor concerning Hotel guest and staff关于酒店客人和员工在楼层发生的任何问题。 4)      loss and damage of furniture, fixtures and equipment 所有家具设备的损坏记遗失。                                                  xii.     Safe deposit box left locked by guest up on check-out and not attended to immediately thus causing delay in releasing the room. 退房后客人未清理保险箱，及延房客人                                                 xiii.     Inspect the carpets shampooed, repaired or re-installed in the guest floor to ensure that the standard set forth is met. 检查清洗地毯，维修客房地板，保证一切按标准操作。                                                 xiv.     Inspect guestrooms and public areas. Ensure that they are neat, clean, orderly and sanitary. 检查公共区域，保证他们整齐，干净，卫生 e.          When assigned in the early shift (7:00 AM), prepare individual supervisor’s work sheet; ensure accurate logging of pertinent data such as extra departures for the day and extra items loaned to the guests; conduct early morning inspection of all guest floor corridors, pantries, service areas, backstairs and out of order rooms; prepare and submit observations to the Executive housekeeper before the daily morning meeting with the rest of the floor supervisors. 早班当值，准备领班报表，登记相关信息，例如当天的退房，客人借用物品，检查楼层服务区，后通道和坏房，准备会议要点给经理和其他领班。 f.           When assigned in the evening shift, inspect vacant occupied rooms at random to counter check the work of the evening chambermaid. Room attendants / housemen in turning down beds; give back departure rooms, prepare VIP room allocations. 中班当值，检查中班员工的房间，夜床服务及检查晚退房客人房间，准备第二天早到的贵宾房间。 g.          Ensure services trolleys and trays are not left in the corridor / hallway and immediately brought to the service area in a tidy condition and according to standard procedure. 确保员工的工作篮不要放在走廊上，并且根据规定保持良好状态 2. Contribute to overall operational efficiency 提高整体运营效率 a.           Ensure mini bar set-up in rooms are replenished and complete. Supervisor and assist in the mini bar operations. Conduct monthly mini-bar stock taking. 确保散客房间的小冰箱被补充，并做好报表 b.           Ensure all items left behind by guest are forwarded to the housekeeping office immediately and that staff follow Lost & Found procedures. 保证客人的遗留物品都交至客房办公室，员工都能遵守事物招领。 §  Ensure par stock of linen, guest and cleaning supplies are maintained. 保证客用布草和清洁用品及时的供应 §  Ensure that there is no over-stock of any cleaning and guest supply items in the pantry. Ensure that they are safeguarded against wastage, shortage or loss. 保证工作间没有过量的客用品，员工不要浪费都是客用品 §  Report to the Assistant Executive housekeeper any solutions or tools which need replacement or repair. 及时报告上级需要维修或更换的工具 §  Conduct regular inspection of storeroom before requisitioning for supplies and chemicals, to ensure proper control. 定时检查仓库，确保控制好客用品，药水。 c.            Prepare weekly store requisitions of guest and cleaning supplies. 准备美洲的领料单 d.           Supervise, train and re-train room attendants / housemen, especially on special cleaning procedures and then follow-up. 管理和培训员工，尤其是一些特殊的清洁程序。 §  Recommend medial and disciplinary measures for staff if and when necessary. 在可能状况下员工犯错建议给员工一些劝告。 §  Rectify and reprimand staff of wrong working attitude and standards. 纠正员工不正确的工作态度和工作质量。 e.           Read evening and overnight hand-over of floor supervisors and note down important matters concerning his / her assigned floor which deed immediate attention. Sign prescribed logbook after reading. 阅读中班和夜班的交接并记录一些重要信息，并要签字。 §  Continue unfinished jobs / tasks of previous shift. 更进前一班次未完成的工作。 §  Follow-up with engineering department all pending work orders. 跟进一些工程部未完成的工程。 §  Request for early make-up rooms to be relayed to Room attendants / housemen immediately for action. 安排员工打扫一些客人需要或早到的房间 f.            Account for room attendants / housemen’s worksheets / reports 检察员共的工作报表 g.           Report all changes of room status, any maintenance defects to the Housekeeping office at once. 立即报告有房态差异，任何工程问题汇报 h.           Collect floor master keys and room attendant’s / housemen’s reports at the end of the shift. 收集楼层所有的钥匙在下班之前 §  Read and check reports of room attendants / housemen and ask staff to explain for unfinished jobs. Send back room attendant / housemen if it is necessary to finish the job. 检察员工报表，并且让员工解释未完成的工作，让他们完成。 §  Give proper hand-over to the next shift floor supervisor based on reports submitted by subordinates. 根据当天工作报告留交接给下一个班次的主管。 §  Act on all decisions and programs of the Executive Housekeeper. 实施所有服务总监和行政管家制度的一些决定和计划。 i.             Ensure all floor staff understand and follow rules and regulations of the Housekeeping department and house rules of the hotel. 确保楼层员工理解并且遵守客房部所有规章制度。 j.             Ensure all floor staff are aware of hotel emergency and safety procedures including pest control. 所有员工知道楼层上遇到突发事件的处理程序。 k.           Monitor room attendants’ grooming.注意员工仪容仪表 §  Ensure staffs are wearing prescribed and complete uniform and name tags. 保证员工穿制定的工作服和佩戴名牌 l.             Establish and maintain effective communication within the housekeeping department. 在部门内建立良好的沟通。 m.         Maintain personal grooming as per hotel’s standard to project / maintain an efficient professional image for the hotel and set example to subordinates. 按照酒店的标准修饰自己良好的职业形象，在员工面前做表率的作用 n.           Safeguard guests and hotel properties and tightly monitor the entry of guest rooms by hotel employees and subcontractors’ personnel. 保护客人及酒店财产的安全 §  Retain key assigned to you in your possession at all times. 保管好你分管的钥匙 §  Never leave your master key card in the energy – saving device. 任何情况不能留下万能钥匙 §  Never leave the door open and room unattended at any time. 任何时间都不能开着门离开房间 §  Ensure that the guest room door is locked when you close it. 保证你在关门时，确定门被锁住的 §  Open doors for non-key holder housekeeping staff or other hotel staff (e.g. Engineering, Bellmen, Room Service Waiters, outside contractors, etc.) and properly record time of entry, mane party and reason for entering room. 为没有钥匙的员工开门例如工程部，行李员，客房送餐与外企公司，记录好时间和为何原因开门。 §  Report immediately to the Housekeeping order taker any valuables or documents, such as passport, wallet, money, jewellery, etc, lying on the bed or table. Do not touch and wait for the arrival of the guest service officer. 报告给房间内有价值的东西和文件，例如护照，钱包，珠宝等物品放在桌上或床上的不要碰它们通知客户关系经理。 §  Report immediately to the housekeeping order taker any unattended bags, luggage, parcel, etc. left in inappropriate places. 立即报告无人看管的行李，包裹，留在合适的地方 §  Must minimize entry into occupied guest rooms. 尽量减少进出客房的机会 Safety Awareness 安全提示： Maintain safety by adhering to safest policies, being responsible to report all accidents immediately. Support all safety programs. Proceed with caution when walking on slippery floors. Ensure proper safety instructions are given before operating any equipment. 要保障安全须严格遵守安全法规，与异常情况须及时上报。建立、支持所有的安全方案。行走在湿滑地面上要留意。在操作设备之前，确保已了解了安全说明 Any other duties as may be assigned from supervisor. 完成领导交代的其他工作职责。

Main Functions工作职责 1. Ensure provision of Housekeeping services in the service apartments 确保为服务客房提供管家服务 a.  Perform regular inspections of housekeeping and public areas on the floor. 按时检查客房和公共区域 b. Supervise and manage daily staffing schedules and work assignments. Ensure all areas are properly manned. 主管和经理每日人员配备和指派的工作。确保所有区域有适当的人员配备。 c. Check room status / forecasts and revised work schedules. Ensure that the work schedule will not hamper the smooth and efficient operation of the Housekeeping department and that nothing delays the delivery of Housekeeping services to the apartment tenants. 确认房态/入住率的预测和修正工作进度表。确保客房部工作进度不会受到阻碍顺利有效的进行，不会耽搁为客房传递管家服务。 d. Be prepared to take over the duties and responsibilities of the floor supervisors in preparing work and duty schedules, apartment inspections if necessary or as required. 若有需要或要求有准备接管楼层领班进行工作和工作日程的义务和责任。 e. Coordinate with other departments and ensure that effective communication boost the provision of Housekeeping service. 与其他部门协调确保高效率的交流增强提高管家服务。 f. Inspect daily allocated housekeeping to ensure highest standards are maintained. 检查每日的客房分配确保维持高标准。 g. Ensure allocated apartments are inspected, clean ready (including amenities) for new arriving tenants / guests. 确保检查为新来的客人分派的客房打扫干净（包括客用品） 2. Ensure assigned areas are clean and maintained up to hotel’s standard.     确保指派的区域干净整洁维持在酒店标准。 a. Perform regular inspections of apartments, at least 10-15 housekeeping and public areas on the floor for cleanliness and maintenance purpose. Note down observations from those areas regarding cleaning procedures, repair orders and maintenance defects. Do necessary follow up and initiate appropriate action immediately. 为整洁和维护按时执行客房检查，至少10-15间房间和楼层公共区域。从那些区域有关清洁的程序，维修和检查出的毛病记录下问题所在。 b. Spot check turndown service at night for apartments being rented/converted as hotel rooms. 为临时住在客房的客人提供与酒店相同的夜床服务。 c. Be responsible for the preparation/allocation and follow-up for housekeeping general cleaning and MRT cleaning program. Check the monthly records of all cleaning program. Ensure records/data are updated whenever and wherever necessary. 负责为客房制定和分配大清洁和大维修房的计划.确认所有清洁计划的月度报告.确保在任何时候有最新的报表. d. Coordinate with Engineering department regarding pending work orders and do timely follow up to ensure that all apartments are in prefect condition. 对紧急的维修任务，和工程部进行协调及时跟进确保所有客房在处在最好的状态下。 e. Prepare annual vacation schedule and performance rating of floor supervisor’s and submits to Executive Housekeeper. Ensure vacation scheduled do not fall short when MEA is expecting high occupancy.     每年对楼层领班及服务员进行评估及工作表现评定，并交于行政客房副经理查看.确保在客房入住率高的情况下不会发生大量人员休假的情况. f. Keep logbook on daily happening and complete all reports at the end of the day before going off day. 保持记录每天发生的事情并在当天工作结束前完成当天的所有报告. g. Act on all decisions and programs decided by the Director of services. Ensure all housekeeping staff understands and follow rules and regulations, policies and procedures of the department and Hotel.             根据行政客房经理决定，流程进行工作，并确保所有部门员工听从遵守规章制度、守则、政策、流程。 3.   Minimize guest complaints: 将客人的投诉最小化 a. Tactfully handle guest complaints, offer all possible assistance and take appropriate action immediately. 合理的处理客人的投诉，并提供尽可能的协助 b. Interact with guests and seek for feedback on quality of product and level of service provided. 为寻求更高水准的服务与客人相互协调. c. Empowers associates to provide excellent customer service. 授权员工提供优秀的客户服务. d. Attend to complaints from other departments regarding housekeeping services and take appropriate action to rectify the situation immediately. Report to Executive Housekeeper immediately if necessary. 参加其他部门与房务部有关的投诉，并采取合理行动。在必要情况下，立即行政客房副经理汇报及给于协助 4. Contribute to overall efficiency of the department: 确保高效率的工作: a. Assist in motivating staff to achieve goals and objectives of Housekeeping Department. 帮助所有员工达到房务部目标 b. Attend to staff grievances and report to the Director of Services or Executive Housekeeper. 倾听员工的投诉意见，并汇报给副行政客房经理 c. Be FIRM and FAIR when handing staff complaints and take appropriate action immediately after investigation. 处理员工投诉时，必须做到公平公正，并在调查后及时采取合理行动 d. Issue misconduct notice or couch/counselling to staff if necessary. Ensure that the rules and regulations of the department are followed strictly. 在员工有严重过失时给与劝导提醒和辅导.确保部门规定严格执行. e. Be responsible for checking that staff has satisfactorily completed work assigned to them by completing their worksheet before going off duty. 负责根据工作表确认员工在工作结束前满意的完成所分派的工作. f. Take an interest in staff welfare and establish effective employee relations. 建立员工感兴趣的福利和有效的雇佣关系 g. Attend and provide input in the Housekeeping meetings act on any special instruction and pass on any relevant information 参与部门会议并提供有用的信息. h. Emphasize good personal behaviour as per guidelines laid down in the Employee Handbook and promote the spirit of team work whenever and wherever possible. 强调一些好的个人习惯作为员工的指导，并让部门员工记录在案，并随时实践集体协作精神 i. Ensure all staff in Housekeeping department are aware of all hotel emergency, safety and pest control procedures. 确保所有楼层员工知道突发事件，安全处理和杀虫的工作流程。 j. Maintain good grooming according to hotel’s standard to provide an efficient, professional, neat and tidy appearance to hotel’s guests and set an example to subordinates. 严格执行酒店及房务部政策及流程，以确保员工高效，有用的完成他们的职责。 Safety Awareness 安全提示： Maintain safety by adhering to safest policies, being responsible to report all accidents immediately. Support all safety programs. Proceed with caution when walking on slippery floors. Ensure proper safety instructions are given before operating any equipment. 要保障安全须严格遵守安全法规，与异常情况须及时上报。建立、支持所有的安全方案。行走在湿滑地面上要留意。在操作设备之前，确保已了解了安全说明 Any other duties as may be assigned from supervisor. 完成领导交代的其他工作职责。

【岗位职责】 1.确保自己的服饰、发型整洁、淡妆等方面全部符合规定的要求。 2.查看交班记录，了解上一班的移交事项，并负责处理。 3.熟悉预订资料，了解客情，尤其要记住即将来店的贵宾、常客的姓名，了解酒店的所有活动。 4.熟悉酒店有关客房销售的各项政策，向来店宾客推销客房，努力争取最好的经济效益。 5.熟练前台各项专业业务和技能，提高对客服务质量。 6.熟练掌握店内外信息，提供准确的问讯服务。 7.负责为下榻酒店的宾客办理入住登记手续。 8.负责客房钥匙的管理和发放工作并严格遵守验证制度。 9.制作有关报表，为其他部门提供准确的接待信息。 【岗位要求】 1、大专以上文化程度，具备英语听说能力。 2、性格开朗、头脑灵活、工作踏实，具有较强的服务意识、责任感。 3、通晓酒店各项对客政策、设施设备及服务种类以及前台工作程度和规范。 4、相貌端正，身体健康。

岗位职责 1、贯彻执行品牌的各项运营标准，负责门店的全面运营管理； 2、做好团队建设，带领团队共同努力完成酒店的各项经营管理目标； 3、做好业绩提升、品质管理、成本控制和公共关系维护等各项管理工作； 4、保持与投资人有效的沟通和交流，处理并解决投资人对酒店经营管理的诉求； 5、推广及维护公司门店、品牌形象，保障品牌及门店的良好口碑； 6、可以接受广东省或海南省内门店委派。 任职条件 1、25-42周岁，大专及以上学历； 2、热情有冲劲，具备较强的执行力、创新能力及危机处理能力； 3、热爱酒店行业，熟悉酒店运营管理，团队管理、业绩管控及销售能力突出； 4、中高端品牌经验要求： 国内高端/高星酒店副总或总监2年以上 中高端酒店店总1年以上 经济型酒店店总2年以上

【岗位职责】 1.  与上一班主管交接班，跟办所有工作，并确保当班员工熟知酒店新的规定、指示。 1.   熟悉当天的预订单，根据客人的特殊要求做好必要的准备工作。 2.   负责欢迎接待客人，办理宾客入住手续。 3.   掌握当天房间状况，最大限度地出租房间。 4.   确保给客人提供信息的准确性。 5.   确保酒店经营电脑管理系统信息以及外国人户籍输入及时、准确。 6.   对前台员工进行培训。 7.   协助大堂经理处理特殊事件。 8.   掌握火灾疏散等紧急情况的工作程序。 9.   警惕大堂内可疑分子并及时报告大堂经理。 10.  监督当班员工的服务状态。 11.  检查员工的仪容仪表。 12.  检查前台区域卫生状况，保证干净、整洁

工作餐+年终奖+年底双薪+春游+秋游+6-9月防暑费260元/月+每季度300元劳保用品+过节工会福利 岗位职责： 1、了解所辖区域房间状态，按顺序清扫房间 2、管理好楼层定额物品，严格控制客用品消耗 3、负责对结账房间的查房工作 任职资格： 1、年龄18-45周岁，有过楼层服务经验优先 2、对工作认真踏实，工作态度端正，能吃苦耐劳 3、身体健康 工作时间：7:30-16:30，每周休一天。

福利待遇好！！！北京户口优先！退伍军人优先！ 薪资待遇： 1、提供工作餐+年终奖+年底双薪； 2、定期组织员工出游活动； 3、6-9月防暑费260元/月+每季度300元劳保用品； 4、公司提供五险一金 ！ 工作时间： 早8:00-17:00，每周休息两天！ 面试时间： 周一至周五，早8:00-11:00 13:00-17:00 岗位职责： 1.按要求巡视酒店室内经营范围。 2.服务周到热情，见宾客主动问好。 3.保证酒店和宾客的生命财产安全。 4.熟悉保卫部工作流程，发现可疑情况，视情况处理或及时向上级报告。 5.一般性纠纷和事故立即按程序处理，并及时请示汇报。 6.一旦酒店发生火灾应立即报警，按火灾处理程序向有关人员进行报告。 任职要求： 1.18-28岁男士，身高174cm以上，要求着西服（工装）工作，有良好的形象气质。 2.具有中专及以上文化程度。京籍户口或退伍军人。 3.处理事情要迅速，果断、准确。 4.服从管理，具有较好的协调能力，懂得一定安全保卫知识。

只招男士！！！福利待遇好！！！ 住宿+工作餐+年终奖+年底双薪+春游+秋游+6-9月防暑费260元/月+每季度300元劳保用品+五险一金 ！ 岗位职责 1.协助宾客提拉行李及行李寄存服务。 2.为有需要的宾客提供委托代办服务。下雨天为宾客提供雨伞租借服务。 3.确保交班本上记录的每一件事情都已经落实。 4.确保所接收的行李和包裹的安全，并存放在合适的地方。 5.事先检查所有抵达和离店团队的分房名单。 6.记录未完成的工作交给下一个班次。 7.管理行李房，确保行李房干净、接收、存放行李和其他任何物品以及宾客的遗留物品的处理要按照正确的程序进行。 岗位要求: 1、18-35岁，男士，身高174cm-183cm。 2、工作认真、作风细致、吃苦耐劳、反应灵活。 3、有服务意识，工作热情。

福利待遇好！！！ 食宿条件+年终奖+年底双薪+春游+秋游+6-9月防暑费260元/月+每季度300元劳保物品+五险等福利待遇！ 岗位职责 1.负责酒店公共区域的保洁工作（楼道、卫生间） 2.完成领导交予的工作。 岗位要求 1.年龄在20-50之间，身体健康。 2.认真负责，吃苦能干。 3.有保洁工作经验，会洗地毯，做结晶优先

岗位职责 1、负责宾客游泳的绝对安全、勤巡视池内泳者的动态，发现溺水者要迅速处理，做好抢救工作并及时向领导报告。 2、认真做好每天的清场工作。 3、负责游泳池水质的测验和保养及游泳场地的环境卫生。 4、上班集中精神，不得与无关人员闲谈，救生台不得空岗，无关人员不得进入池面。 5、勤在泳池边观察。注意游泳者的动向，防止发生意外，保证宾客的安全。对不会游泳者可作技术指导。 6、定时检查更衣室，杜绝隐患。

岗位职责 1、完成日常美术设计及制作。 2、独立完成或协助专业广告人员完成重大美术制作。 3、保管、节约各种美工工具、用料。 4、做好美术资料搜集、处理、分析和存储工作。 5、认真钻研业务，提高自身的创作设计水平。 岗位要求 1、专科以上文化程度；1年以上同岗位工作经验，美术/广告设计专业。 2、具有高品质的设计并创作酒店所有宣传品。 3、网页制作能力。 4、具有一定的绘画及美术制作能力。

热菜厨师、面点厨师 切配和烹制菜肴，并及时进行盘饰，保证出品符合规定质量要求。 妥善保藏各种原料及食品，定期检查、整理冰箱，保证存放食品的质量和整齐。 严格按有关规定维护、保养炉头及各种烹调设施，安全使用和妥当保管各种用具，出现故障及时报修。 做好食品及生产操作的卫生工作，随时保持个人、工作岗位、设备用具、及包干区的卫生整洁。 开餐结束后及时关闭气、电、煤等阀门。 做好节能降耗和区域用具的卫生工作。 积极参加相关培训活动，提高综合技术水平。 认真完成上级交办的其他工作。

岗位职责 1、查看交班记录，了解上一班的移交事项，并负责处理； 2、熟悉预订资料，了解客情，尤其要记住即将来电的贵宾、常客的姓名，了解酒店的所有活动； 3、熟悉酒店有关客房销售的各项政策，向来店宾客推销客房，努力争取最好的经济效益； 4、熟练总台各项专业业务和技能，搞好对客服务； 5、熟练掌握店内信息，提供准确的问讯服务； 6、负责为下榻酒店的宾客办理入住登记手续； 7、负责客房钥匙的管理和发放工作并严格遵守验证制度； 8、制作有关报表，为其它部门提供准确的接待信息。 岗位要求 1、专科以上文化程度，流利的英语口语； 2、性格开朗、头脑灵活、工作踏实，具有较强的服务意识、推销意识和责任感； 3、通晓酒店各项对客政策、设施设备及服务种类以及总台工作程度和规范。