工作职责：
Role Overview:
From smartphone capabilities like Digital Key to connected smart rooms that allow for integrated entertainment, temperature and lighting controls, Hilton’s Global Technology team is responsible for creating the hospitality experience of the future – for our guests, owners and Team Members. Through innovative technology development and deployment, this team ensures Hilton has the technology needed to support our continued global growth while remaining at the forefront of hospitality technology innovation.
Key Responsibilities:
As the Manager of Technology Field Services for Franchise Openings & Growth Delivery in Greater China and Mongolia （GCM）, you are responsible for introducing, implementing, and maintaining Hilton technology standards with hotel owners and ownership groups across the region. You will lead and manage all communication, coordination, and delivery activities related to technology implementation for franchise hotel opportunities, ensuring systems are deployed on time, within scope, and in full compliance with Hilton brand standards.
You will guide hotel ownership throughout the entire opening process and coordinate the implementation of Hilton Property Management, Sales, Revenue, and other core hotel systems, as well as approved third－party solutions.
Key responsibilities include, but are not limited to:
1. Owner & Project Communication Management
o Act as the primary technology point of contact between Hilton and hotel owners, ownership groups, and project stakeholders.
o Establish and maintain effective communication channels through conference calls, on－site meetings, and hotel visits as required.
o Clearly communicate Hilton technology standards, scope, implementation timelines, dependencies, and expectations to ownership and project teams.
o Provide expert guidance and consultation to owners throughout the franchise hotel opening lifecycle.
2. Contractual & Compliance Responsibilities
o Facilitate and coordinate the execution of the Hilton Information Technology Services （HITS） Agreement with hotel ownership, ensuring alignment with corporate policies and timelines.
o Ensure all technology deployment activities comply with Hilton brand standards, information security requirements, and applicable regulatory guidelines.
3. Technology Implementation & Vendor Coordination
o Work closely with hotel ownership and approved vendors to ensure IT hardware specifications are reviewed, approved, ordered, delivered, and installed according to Hilton standards.
o Liaise with Implementation Project Managers and third－party vendors to ensure all systems are delivered in accordance with the agreed project plan.
o Collaborate with owners’ technology teams, brand pre－opening teams, and vendors to ensure systems are properly configured, integrated, and tested.
4. System Delivery & Go－Live Management
o Monitor and manage the system go－live process, ensuring all tasks, testing, training, and readiness activities are completed on schedule.
o Proactively identify risks, dependencies, and issues, and drive timely resolution to protect critical opening dates.
o Conduct post－implementation project review meetings to assess delivery performance and capture lessons learned.
5. Customer Satisfaction & Issue Management
o Track and monitor customer satisfaction for all completed technology projects to ensure high service and delivery quality.
o Professionally handle escalations, complaints, and conflicts raised by hotel owners, working collaboratively to resolve issues and improve overall owner satisfaction.
o Build and sustain strong, trusted relationships with owners by consistently delivering value－added technology support.
6. New Technology & Continuous Improvement
o Participate in Hilton－led new technology pilot initiatives and support the rollout of approved new technologies to franchise hotels within the GCM region.
o Provide feedback to regional and corporate teams on implementation challenges, owner needs, and market－specific considerations.
o Support regional growth objectives by enabling smooth hotel openings and long－term operational success through high－quality technology delivery.
任职资格：
Success in this role will demonstrate itself through the following attributes and skills:
Effective communication skills both verbally and in writing
Ability to analyze financial data, manage budgets and report to agreed timelines
Excellent interpersonal skills to build trust and confidence to motivate and influence others
Demonstrate the highest standards of ethical behavior and absolute discretion with sensitive information
Initiative to identify, prioritize and implement actions required to achieve functional goals
Strong problem－solving skills including ability to address any issue in collaboration with others, identify and prevent potential problems and develop problem solving skills in others
Ability to work well under pressure and effectively handle multiple and concurrent demands
Adapt willingly to change
Ability to collaborate with others in an objective manner to stay on track and achieve common goals
Strong project management skills including ability to manage details through to completion and ensuring deadlines are met
Must be able to read and understand network drawings, architectural construction documents and IT Standards and all other criteria established by Hilton to determine the physical requirements of all Brands
Excellent general knowledge of IT standards and methods and specific knowledge pertaining to Hilton Technology standards
Knowledge of the hotel franchising business is desirable. One of the challenging aspects of this position is the need to communicate openly and honestly with Hilton’s partners, maintain a good working relationship with them, but be able to deal with problems when confronted with a design and construction issue which does not meet Hilton requirements.
Hotel Franchise experience advantageous
To fulfill this role successfully, you should demonstrate the following minimum qualifications:
Eight （8） years of professional work experience in Technology or related field
Six （6） years of management experience in a supervisory role
Willing to travel, sometimes at short notice, depending on the work schedule
It would be helpful in this position for you to demonstrate the following capabilities and distinctions:
Bachelor’s Degree, or Associate’s Degree plus 8＋ years of Technology related experience
Twelve （12）＋ years of professional work experience in Technology or related field
Hospitality－based business, with a mix of experiences from operational and technology roles
Strong Business level communication skills in English & Mandarin
What will it be like to work for Hilton?
Hilton, the #1 World’s Best Workplace, is a leading global hospitality company with a diverse portfolio of world－class brands. Dedicated to filling the earth with the light and warmth of hospitality, we have welcomed more than 3 billion guests in our more－than 100－year history. Hilton is proud to have an award－winning workplace culture and we are consistently named among one of the World’s Best Workplaces. Check out the Hilton Careers blog and Instagram to learn more about what it’s like to be on Team Hilton！
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