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薪资: 1.5万-3万 经验:5年以上 企业类型:有限服务中档酒店
地区:天津 食宿:提供食宿

 岗位职责:负责单店整体运营,包括成本、营销、品质管理等。任职资格:1、年龄26-45岁,性别不限,同意至少一个区域工作地点外派;2、工作经验要求(满足以下几点其中之一即可):A、2年以上星级酒店工作经验+2年以上连锁型酒店店长工作经验;B、2年以上经济、中端连锁型酒店店长工作经验(华住、如家、锦江之星、亚朵优先考虑);C、1年以上挂牌四星级以上酒店总经理工作经验;(必须是挂牌四星级以上酒店)D、销售出身的单体酒店2年以上总经理工作经验;(单体酒店指除挂牌四星级以上酒店以外的其他酒店)E、格林、易佰、布丁、99等低端连锁品牌城区总以上岗位人员。此岗位为外派岗位,区域外派亦可,全国外派优先考虑。

薪资: 1.5万-3万 经验:5年以上 企业类型:有限服务中档酒店
地区:全国-全国 食宿:提供食宿

 岗位职责:全面负责酒店整体运营,包括业绩、品质、人才、成本、营销、安全管理等。任职资格:1、年龄26-45岁,性别不限,同意至少一个区域工作地点外派;2、工作经验要求(满足以下几点其中之一即可):A、3年以上星级酒店工作经验+2年以上连锁型酒店店长工作经验;B、2年以上经济、中端连锁型酒店店长工作经验(亚朵、欢朋、和颐、智选假日、锦江都城可优先考虑);C、1年以上挂牌四星级以上酒店总经理工作经验;D、销售出身的单体酒店2年以上总经理工作经验;E、格林、易佰、布丁、99等低端连锁品牌一年以上城区总工作经验;此岗位为外派岗位,区域外派亦可,全国外派优先考虑。

薪资: 1.5万-3万 经验:3年以上 企业类型:有限服务中档酒店
地区:全国-全国 食宿:提供食宿

 岗位职责:负责单店整体运营,包括成本、营销、品质管理等。任职资格:1、年龄26-45岁,性别不限,同意至少一个区域工作地点外派;2、工作经验要求(满足以下几点其中之一即可):A、2年以上星级酒店工作经验+1年以上连锁型酒店店长工作经验;B、2年以上经济、中端连锁型酒店店长工作经验(华住、如家、锦江之星、亚朵优先考虑);C、1年以上挂牌四星级以上酒店总经理工作经验;(必须是挂牌四星级以上酒店)D、销售出身的单体酒店2年以上总经理工作经验;(单体酒店指除挂牌四星级以上酒店以外的其他酒店)E、格林、易佰、布丁、99等低端连锁品牌城区总以上岗位人员。此岗位为外派岗位,区域外派亦可,全国外派优先考虑。

薪资: 8千-1万 经验:3年以上 企业类型:全服务中档酒店/4星级
地区:天津-西青区

·         Translates operating forecasts into material requirements plans and thereby determines standard stock and re-order levels with Department Heads and Management把运营预测转换成为物资需求计划,与各部门领导和管理层一起制定标准的存货和续订等级。·         Participates in negotiations for service contracts参与服务合同的谈判工作。·         Identifies and develops reliable sources of supply确定并建立可靠的供应渠道。·         Identifies and organizes adequate storage for all perpetual inventory items and implements corporate policy, products and initiatives in order to maximize cost effectiveness执行公司政策,为永续盘存物品确定并安排充足的存储空间。确定产品和重要物品以便将成本控制到最低。·         Establishes adequate record keeping and issuance procedures制定适用的登记制度和派发程序。·         Protects inventories from waste, spoilage and theft防止存货的浪费,损坏和被盗。·         Keeps abreast of the marketplace as to innovation and value在创新和价格方面不落后于市场。 ·         Processes purchase requests from departments处理部门的采购要求。·         Obtains competitive quotations and bids获取有竞争性的报价和投标。·         Ensure physical stock take is conducted as scheduled确保按计划执行实地盘存工作。·         Posts orders to inventory module and produces purchase order for receiver to match against goods received将定单录入存货系统,并按收到的货物为收货方生成采购订单。·         Place approved orders执行已批准的订单。·         Establishes standard purchasing specifications编制标准的采购规范。·         Ensures products and resources are assigned to the appropriate department and billed accordingly确保产品和资源配送到正确的部门,并以此为依据派发账单。·         Supervises the hotels print shop to ensure timely and economical production of printed material监督酒店的印刷品供应商,确保物美价廉且能够按时交货。·         Ensures that market surveys are completed in coordination with the Executive Chef, F&B Manager and Accountant和酒店行政总厨,餐饮经理和会计一起确保完成市场调查报告。·         Works with Superior on manpower planning and management needs与上级一起制定人力资源规划和管理需求。Required Skills –技能要求·  Demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company.完全代表酒店,品牌和公司与顾客,员工和第三方交往的能力。·  Proficient in the use of Microsoft Office熟练使用微软窗口软件·  Problem solving, reasoning, motivating, organizational and training abilities.具有解决问题,推理,号召,组织和培训能力·  Good writing skills良好的写作技能 Qualifications –学历·  Bachelor’s degree in Materials, Purchasing Management or related field.  具有物资,采购管理或相关领域学士学位Experience –经验·  3 years related experience or an equivalent combination of education and work-related experience.三年相关经验或与此相当的教育和相关工作经验结合的背景。

薪资: 5千-6千 经验:2年以上 企业类型:全服务中档酒店/4星级
地区:天津-西青区 食宿:提供食宿

岗位职责1.全面负责宴会和会议,展示会等的推销、预订工作;2.制定宴会销售的市场推销计划、简历并完善宴会销售部工作程序和标准,制定宴会销售部规章制度并指挥实施;3.参加酒店管理人员会议、完成上传下达工作;4.安排布置并督导下属人员的正常工作;5.建立改善宴会日记、客户合同存档、宴会订单和预报单的存档记录,使之成为有效的工作程序和管理手段;6.与餐饮部总监和行政总厨沟通协调,共同议定宴会菜单及价格;7.与其他部门沟通、协调、密切配合;8.定期对下属进行绩效评估,按奖惩制度实施奖惩,并加强对员工的培训工作、提高员工素质。岗位要求1.具有酒店宴会销售岗位工作经验,特别是包厢宴会的销售,能结合行业特点开展整体市场营销工作,有一定的客户积累,团队合作精神;2.对高档宴会的组织及执行有丰富的经验;3.具有较强的管理能力、判断和决策能力、人际沟通协调能力、计划与执行能力;4.工作细致、严谨,并具有战略前瞻性思维。

薪资: 3千-4千 经验:不限 企业类型:全服务中档酒店/4星级
地区:天津-西青区

·         Effectively manage the restaurant by ensuring the following:有效管理餐厅的日常工作,确保日下工作正常进行:o    Oversee the Implementation of standards as detailed in the departmental standards and procedures manual监督部门工作标准和程序手册中列出的各项规范的贯彻执行。o    Adhere to opening and closing procedures遵守开始营业和结束营业的程序。o    Adhere to bill paying procedures遵守规定的结账程序。o    Conduct effective shift briefings ensuring all staff are aware of VIPs, special occasions, daily specials; emphasis on upselling certain products; etc有效的进行交接班说明会,确保所有员工了解重要客人,特殊活动,每日特价,重点是推销某些产品等。o    Personally meet and farewell a minimum of 80% of your customers亲自迎送80%以上的客人。o    Encourage and motivate staff to provide optimum service during all shifts激励在岗员工为客人提供卓越的服务。·         Share recommendations and guest comments to Chef and Food and Beverage Manager to reflect current customer profile与厨师和餐饮经理交流意见和客人的建议从而反应当前客人的情况。·         Develop and implement Promotions Calendar for F&B products in restaurant在餐厅制定和执行餐饮产品促销活动日历。·         Manage special event concepts特别活动的概念管理工作。·         Anticipate market changes and review operations when necessary善于预测市场的变化情况,并在必要时审评运营工作。·         Conduct competitor analysis对竞争对手进行分析。·         Create positive publicity opportunities创造良好的公众宣传机会。·         Manage customer database and utilize effectively管理顾客数据库并有效的加以使用。·         Up-sell property facilities推销酒店的设施。·         Actively pursue cost saving measures积极的实行节约成本的方法。·         Recycle wherever possible尽可能再利用能源。·         Liaise with Sales Manager during tender process to obtain new accounts; Food and Beverage specific在竞标过程中与销售经理密切合作争取新的客户;特别是餐饮部门的客户。·         Manage wage and beverage cost管理工资和饮料成本。·         Forecasting进行预测工作。·         Stock control有效的控制存货。·         Analyze food and beverage statistics through point of sale system通过销售点销售系统分析餐饮统计数据。·         Works with Superior on manpower planning and management needs和上级领导一起进行人力规划和管理需求。·         Works with Superior in the preparation and management of the Department’s budget和上级领导一起编制和管理部门预算。

薪资: 3千-4千 经验:1年以上 企业类型:全服务中档酒店/4星级
地区:天津-西青区

 • Attend to all telephone, fax, email inquiries in a timely manner及时答复通过电话、传真和电子邮件进行的问询。 • Attend marketing meetings/regional sales and marketing monthly conference calls 参加市场会议,地区月度市场销售电话会议。• Arrange conference calls 安排电话会议。• Assist with direct mail campaigns协助直邮广告宣传工作。• Maintain filing systems (manual and electronic)维护档案系统(手写版及电子版)。• Attend key meetings出席重要的会议。• Represent the Hotel at cocktail parties/dinners where appropriate必要时代表酒店出席鸡尾酒会,晚宴。• Deal with telephone/fax/email inquiries and 处理电话,传真和电子邮件的询问。• Coordinate journalist familiarizations/visiting journalist programs and site inspections as required协调采访工作,了解和拜访采访节目并在必要时进行现场考察。• Prepare administration documents required for marketing (ie: internet listings, advertising, booking of directory advertising) 准备市场工作所需的行政文件(即互联网清单,广告,广告名录的预订)。• Assist with promotions  (eg seasonal sales promotions and special events)协助促销工作(季节性销售促销和推广活动)。• Maintain collateral and conduct occasional audit维护宣传品并进行抽查。• Co-ordinate generic IHG merchandise and hotel brand协调洲际酒店集团的商品和酒店品牌。• Assist with brand standards policing协助品牌规范工作• Work in line with business needs依照业务需求开展工作。

薪资: 2千-3千 经验:不限 企业类型:全服务中档酒店/4星级
地区:天津-西青区

 • Produces food of high quality according to standard recipes 按照标准菜谱制作高质量的食品• Assists with the preparation, presentation, decoration and storage of the following dishes:协助进行以下饭菜的制作、装盘、装饰和存储工作:o Meat dishes 荤菜o Meat marinades 腌肉o Carve meats 割肉o Fish and shell fish 水产品o Sauces for fish and shell fish 水产品用酱 o Garnishing techniques and methods of service for fish 对鱼进行装饰的技巧和方法o Pastry, cakes and yeast goods 西饼、蛋糕和发酵食品o Petits fours 法式小点心o Desserts 甜点o Chinese Regional Dishes  中国地方菜 Guangong dishes       粤菜 Sichuman dishes       川菜 Beijing dishes      北京菜 Shanghai dishes     上海菜    o Thai Regional Dishes 泰国菜 Salads       沙拉 Dressings       沙拉酱 stocks and soups       汤 curries       咖哩o Indian Regional Dishes 印度菜 appetizers       开胃菜 curries       咖喱 vegetables        蔬菜  Lentils       豆 Breads       面包o Malay and Nonya Dishes 马来和娘惹菜 sambal, acar and urap       咖喱饭调味品、开胃菜和生菜 appetizers       开胃菜 aeat and seafood curries       肉和海鲜咖喱 rice dishes       米饭 noodle dishes       面条o Indonesian Dishes 印尼菜 sambal, acar and urap       咖喱饭调味品、开胃菜和生菜 appetizers开胃菜 meat and seafood curries       肉和海鲜咖喱 rice dishes       米饭 noodle dishes       面条o Japanese Dishes 日本菜 Gohanmono      米饭 Stocks and soups       汤 Sashimi       刺身 Tmpura       天妇罗 Nabemono       锅类 Noodles       面条o Vietnamese Dishes 越南菜 appetizers and their dressings       开胃菜和调味品 stocks and soups       汤 chicken, meat, seafood and vegetable dishes       鸡肉、肉、海鲜和蔬菜菜肴o Asian Dishes 亚洲菜 liquid and solid deserts       液体和固体甜点 steamed sweet rice based desserts       甜米加甜点 baked desserts       烤制甜点o Dim Sum          点心 sweet and savoury dim sum       可口甜点 deep fried dim sum       油炸点心o Buffet Food 自助餐 Preparation       制作 Storage       储存 • Communicates politely and display courtesy to guests and internal customers与客人和内部客户礼貌、友好的交流。• Provides direction to the Kitchen helpers, including Cooks, Kitchen Attendants and Stewards指导厨房帮手,包括厨师、厨房服务员和管事的工作。• Communicates to his/her superior any difficulties, guest or internal customer comment and other relevant information  与上级交流疑难问题,客人或内部客户的意见以及其它相关信息。• Establishes and maintains effective employee working relationships与员工建立并保持良好的工作关系。• Attends and participates in daily briefings and other meetings as scheduled按计划参加并参与每日例会及其它会议。• Attends and participates in training sessions as scheduled按计划参加培训活动。• Prepares in advance food, beverage, material and equipment needed for the service事先准备服务所需的食品、饮料、材料和设备。• Cleans and re-sets his/her working area清洁并整理工作区域。• Implements the hotel and department regulations, policies and procedures including but not limited to:实施酒店和部门的规定、政策和工作程序,包括但不限于:  o House Rules and Regulation 酒店的规则和规定o Health and Safety 健康和安全o Grooming 仪容o Quality  质量o Hygiene and Cleanliness  卫生和清洁• Performs related duties and special projects as assigned      执行被分派的相关任务和特殊项目。

薪资: 2千-3千 经验:不限 企业类型:全服务中档酒店/4星级
地区:天津-西青区

 • Prepares, cooks, serves and stores the following dishes:      进行以下饭菜的制作、烹饪、上餐和存储工作:o Appetizers, Savories, Salads and Sandwiches 开胃菜、小菜、沙拉和三明治o Sauces 调味汁 hot and cold热的和冷的o Eggs, Vegetables, Fruit, Rice and Farinaceous Dishes 蛋、蔬菜、水果、米饭和谷粉制品o Poultry and Game dishes 禽类和野味 o Meat dishes 荤菜 meat marinades       腌肉 carve meats       割肉o Fish and shell fish 水产品 sauces for fish and shell fish       水产品用酱 garnishing  techniques and methods of service for fish      对鱼进行装饰的技巧和方法o Pastry, cakes and yeast goods 面点、蛋糕和发酵食品 petits fours       法式小点心 desserts        甜点o Hot and cold deserts 冷、热甜点 Decorate, portion and present      装饰、切片和装盘o Plates and Terrines 肝酱和肉酱o Chinese Regional Dishes  中国地方菜 Guangong dishes      粤菜 Prepares an extensive range of meat, vegetable, chicken and seafood dishes 制作多种多样的肉、蔬菜、鸡肉和海鲜等菜肴 Prepares sauces, condiments, seasonings and flavouring agents 制作调味汁、调味品、调料和调味剂 Prepares braised dishes 制作炖菜 Prepares dehydrated products  制作干菜  Sichuan dishes       川菜  Prepares a range of specialty chicken and duck dishes 制作多种特色鸡肉和鸭肉菜 Prepares a range of specialty seafood dishes 制作多种特色海鲜菜 Prepares a range of vegetable dishes 制作多种蔬菜菜肴 Prepares braised dishes 制作炖菜 Prepares hot and cold noodle dishes 制作冷、热面条 Beijing dishes 北京菜 Prepares specialty chicken and duck dishes 制作特色鸡肉和鸭肉菜 Prepares specialty seafood dishes 制作特色海鲜菜 Prepares a range of vegetable dishes using regional cooking principles and specialty food presentation 使用地方烹饪法和特色食品外形处理,制作多种蔬菜菜肴 Prepares braised dishes according to regional style 按照地方风味制作炖菜 Prepares noodle dishes  制作面条  Shanghai dishes        上海菜 Prepares specialty menu items using specialized and preserved commodities 使用特别的腌制材料制作特色菜肴  Prepares specialty chicken and duck dishes 制作特色鸡肉和鸭肉菜 Prepares specialty seafood dishes 制作特色海鲜菜 Prepares a range of vegetable dishes  制作多种蔬菜菜肴  Prepares braised dishes according to regional style 按照地方风味制作炖菜 Prepares noodle dishes 制作面条o Thai Regional Dishes 泰国菜 Prepares extensive range of regional food, including appetizers, soups, curries, sauces, dressings       制作多种多样的地方食品,包括开胃菜、汤、咖喱、酱汁、调味品 Prepares regional appetizers       制作地方口味的开胃菜 Prepares soups      做汤 Prepares regional curries       制作地方口味的咖喱食品 Prepares regional sauces, dips and dressings       制作地方口味的调味汁、调味酱和调味品o Indian Regional Dishes 印度地方菜 Prepares extensive range of regional food, including appetizers, soups, curries, sauces, dressings,制作多种多样的地方食品,包括开胃菜、汤、咖喱、酱、调味汁 Prepares regional appetizers       制作地方风味的开胃菜 Prepares soups       做汤 Prepares regional curries       制作地方口味的咖喱食品  Prepares regional breads       制作地方口味的面包o Malay and Nonya Regional Dishes马来和娘惹菜 Prepares extensive range of regional food, including appetizers, soups, curries, sauces, dressings,       制作多种多样的地方食品,包括开胃菜、汤、咖喱、酱汁、调味品 Prepares sambas, achar, and kerabu       制作咖喱饭调味品、开胃菜和葛拉布饭 Prepares soups and stocks       做汤 Prepares regional curries       制作地方口味的咖喱食品 Prepares regional rice dishes       制作地方口味的米饭 Prepares regional noodle dishes       制作地方口味的面条o Indonesian Dishes 印尼菜 Prepares extensive range of regional food, including sates       制作各种各样的地方食品,包括肉串 Prepares regional curries       制作地方口味的咖喱食品 Prepares regional rice dishes        制作地方口味的米饭 Prepares regional noodle dishes       制作地方口味的面条o Japanese Dishes 日本菜  Prepares and procedures a range of Japanese food including sunomono, tsukemono aemono, yakimono mushimono, gohanmono and kaiseki menu items制作和处理各种日本菜,包括醋物、渍物、和物、烧物、蒸物、米饭和怀石菜单的菜目。 Prepares and procedures a range of aemono (dressed salads), sunomono (vinegared salads), and tsukemono (pickles)       制作和处理各种和物(装饰用沙拉)、醋物(醋拦沙拉)和渍物(泡菜) Prepare and produce Sashimi       制作刺身 Prepare and produce a range of mushimono (steamed) dishes       制作各种蒸物(蒸制食品) Prepare and produce a range of yakimono  (grilled dishes)       制作各种烧物(烤制食品)o Vietnamese Dishes 越南菜 Prepares extensive range of regional food, including banquet, festive, and specialty menu items       制作各种各样的地方风味食品,包括宴会、节日用餐和特色菜单菜目 Prepares and produces a range of salads       制作各种沙拉 Prepares soups and stocks         做汤 Prepares chicken, meat, seafood and vegetable dishes       制作鸡肉、内类、海鲜和蔬菜   Prepares regional rice dishes       制作地方口味的米饭 Prepares regional noodle dishes       制作地方口味的面条o Asian Desserts 亚洲甜点 Produces a range of liquid and solid deserts      制作各种液体和固定甜点 Produces and presents a range of steamed sweet rice based desserts       制作各种蒸甜米饭和甜点并装盘 Produces baked desserts       制作烤制甜点o Dim Sum 点心 Produces sweet and savoury dim sum       制作甜咸点心 Produces deep fried dim sum      制作油炸点心 Produces baked dumpling       制作烤制的饺子  Produces a range of baked desserts      制作各种烘烤甜点o Buffet Food 自助餐 Prepares and presents food for buffets       制作和摆放自助餐 Prepares and presents desserts for buffets       制作和摆放自助餐甜品 Stores buffet items       储存自助餐食品• Communicates politely and display courtesy to guests and internal customers与客人和内部客户礼貌、友好的交流 。• Provides direction to the Kitchen helpers, including Cooks, Kitchen Attendants and Stewards指导厨房帮手,包括厨师、厨房服务员和管事的工作。• Communicates to his/her superior any difficulties, guest or internal customer comment and other relevant information  与上级交流疑难问题,客人或内部客户的意见以及其它相关信息 。• Establishes and maintains effective employee working relationships与员工建立并保持良好的工作关系 。• Attends and participates in daily briefings and other meetings as scheduled按计划参加并参与每日例会及其它会议。• Attends and participates in training sessions as scheduled按计划参加培训活动 。• Prepares in advance food, beverage, material and equipment needed for the service事先准备服务所需的食品、饮料、材料和设备。• Cleans and re-sets his/her working area清洁并整理工作区域。• Implements the hotel and department regulations, policies and procedures including but not limited to:实施酒店和部门的规定、政策和工作程序,包括但不限于:  o House Rules and Regulation 酒店的规则和规定o Health and Safety 健康和安全o Grooming 仪表仪容o Quality  质量o Hygiene and Cleanliness  卫生和清洁• Performs related duties and special projects as assigned执行被分派的相关任务和特殊项目

薪资: 2千-3千 经验:不限 企业类型:全服务中档酒店/4星级
地区:天津-西青区

 • Prepare all administration documents required by the Hotel sales team按酒店销售团队的要求准备各种行政文件。• Attend to telephone, fax, email enquiries in a timely manner及时答复通过电话、传真和电子邮件进行的问询。 • Co-ordinate all familiarizations and site inspections as required按要求协调所有宣传活动和现场考察事宜。• Attend monthly sales meetings 参加每月的销售会议。• Attend to all sales department mail and maintain a correspondence data base处理所有销售部的邮件并维护通信数据库。• Assist with direct mail campaigns协助直邮广告工作。• Statistical collation on behalf of state (weekly)代表国家进行数据统计(每周)。• Maintain filing systems (manual and electronic)维护档案系统(手写版及电子版)。• Maintenance and management of data base维护和管理数据库。• Assist with promotions and familiarizations where requested按要求协助促销和宣传活动。• Organize Trade shows, functions and exhibitions where applicable and advised by Superiors可视情况在上级的建议下组织商展、活动和展览。• Assist with compilation of annual budgets, business plan and regular action plans协助编订年度预算、业务计划和日常工作计划。• Assist with tender submissions协助投标事宜。• Work with other IHG properties and assist superiors including regional sales personnel to sell their properties与洲际酒店集团的其它酒店合作,并对上级提供协助,包括对地区销售人员的销售工作提供协助。• Liaison with advertising agency与广告机构联系。• Stock control of collateral负责对宣传品的库存管理。• Execute advertising/creative briefs in a timely manner及时进行广告创意说明。• Create artwork and have collateral input for flyers for direct mail purposes & assist with promotional activities for rooms & conference制作礼品和用于直邮的宣传单,以及协助客房和会议室的促销活动。• Maintain and update promotional flyers保持并更新促销宣传单。• Maintain stock of printed material保管印刷品的库存。• Co-ordinate and maintain supply of corporate gifts and promotional items协调并保持企业礼品和促销用品的供应。• Assist with the preparation of new products and services协助对新产品和新服务的准备工作。• Assist with the planning and development of promotional strategies and marketing plans for the hotel协助酒店促销策略和市场计划的策划。 • Distributes sales leads分派销售线索。• Work in line with business needs依照业务需求开展工作。

薪资: 3千-4千 经验:1年以上 企业类型:全服务中档酒店/4星级
地区:天津-西青区

 • With Catering Sales Manager plan sales strategy and implement tactics to achieve budget与会议销售经理一起计划并执行销售策略,完成预算。• Sell all facets of the hotel and cross sell other InterContinental Hotels Group properties销售酒店的所有设施,并跨酒店销售其它洲际酒店。• Establish new business and maintain existing business accounts through the preparation and execution of action plans通过制定和执行工作方案来开发新业务客戶,维护现有业务客戶。• Convert sales leads转化销售线索。• Handle accounts/prospects jointly with senior positions与高职位员工一起处理客户或可能成为客户的业务。• Solicit and close business according to established parameters根据建立起来的监测数据接收和拒绝业务。• Conduct familiarizations and site inspections执行使客人熟悉环境的现场考察活动。• Maintain a regular sales call pattern保持定期的电话销售模式。• Monitor competitive set and communicate tactical changes to Manager监测同档次酒店并与经理就策略的更改进行交流。• Attend regular meetings参加例会。• Entertain prospects and existing key accounts with the view to sustain business and generate further sales招待潜在客户和现有重要客户以获得业务和创造更多销售额。 • Report as required on sales activities and successes按要求汇报销售工作和战绩。• Participate in conducting client interviews参加客户拜访。• Maintain regular contract with the ICHG regional network of hotels and reservation center与所在区域内的洲际酒店集团成员和区域预订办公室保持定期联系。• Monitor competitor activities监测竞争对手的工作。• Build profile in market place在市场上创造声誉。• Assist Sales Manager with collateral distribution and direct mail campaigns协助销售经理分发宣传品和直邮广告。• Work in line with business requirements依照业务需求开展工作。

薪资: 2千-3千 经验:不限 企业类型:全服务中档酒店/4星级
地区:天津-西青区

 • Prepare all administration documents required by the Hotel sales team按酒店销售团队的要求准备各种行政文件。• Attend to telephone, fax, email enquiries in a timely manner及时答复通过电话、传真和电子邮件进行的问询。 • Co-ordinate all familiarizations and site inspections as required按要求协调所有宣传活动和现场考察事宜。• Attend monthly sales meetings 参加每月的销售会议。• Attend to all sales department mail and maintain a correspondence data base处理所有销售部的邮件并维护通信数据库。• Assist with direct mail campaigns协助直邮广告工作。• Statistical collation on behalf of state (weekly)代表国家进行数据统计(每周)。• Maintain filing systems (manual and electronic)维护档案系统(手写版及电子版)。• Maintenance and management of data base维护和管理数据库。• Assist with promotions and familiarizations where requested按要求协助促销和宣传活动。• Organize Trade shows, functions and exhibitions where applicable and advised by Superiors可视情况在上级的建议下组织商展、活动和展览。• Assist with compilation of annual budgets, business plan and regular action plans协助编订年度预算、业务计划和日常工作计划。• Assist with tender submissions协助投标事宜。• Work with other IHG properties and assist superiors including regional sales personnel to sell their properties与洲际酒店集团的其它酒店合作,并对上级提供协助,包括对地区销售人员的销售工作提供协助。• Liaison with advertising agency与广告机构联系。• Stock control of collateral负责对宣传品的库存管理。• Execute advertising/creative briefs in a timely manner及时进行广告创意说明。• Create artwork and have collateral input for flyers for direct mail purposes & assist with promotional activities for rooms & conference制作礼品和用于直邮的宣传单,以及协助客房和会议室的促销活动。• Maintain and update promotional flyers保持并更新促销宣传单。• Maintain stock of printed material保管印刷品的库存。• Co-ordinate and maintain supply of corporate gifts and promotional items协调并保持企业礼品和促销用品的供应。• Assist with the preparation of new products and services协助对新产品和新服务的准备工作。• Assist with the planning and development of promotional strategies and marketing plans for the hotel协助酒店促销策略和市场计划的策划。 • Distributes sales leads分派销售线索。• Work in line with business needs依照业务需求开展工作。

薪资: 3千-4千 经验:1年以上 企业类型:全服务中档酒店/4星级
地区:天津-西青区

 • With Sales Manager plan sales strategy and implement tactics to achieve budget与销售经理一起计划并执行销售策略,完成预算。• Sell all facets of the hotel and cross sell other InterContinental Hotels Group properties销售酒店的所有设施,并跨酒店销售其它洲际酒店。• Establish new business and maintain existing business accounts through the preparation and execution of action plans通过制定和执行工作方案来开发新业务客戶,维护现有业务客戶。• Convert sales leads转化销售线索。• Handle accounts/prospects jointly with senior positions与高职位员工一起处理客户或可能成为客户的业务。• Solicit and close business according to established parameters根据建立起来的监测数据接收和拒绝业务。• Conduct familiarizations and site inspections执行使客人熟悉环境的现场考察活动。• Maintain a regular sales call pattern保持定期的电话销售模式。• Monitor competitive set and communicate tactical changes to Manager监测同档次酒店并与经理就策略的更改进行交流。• Attend regular meetings参加例会。• Entertain prospects and existing key accounts with the view to sustain business and generate further sales招待潜在客户和现有重要客户以获得业务和创造更多销售额。 • Report as required on sales activities and successes按要求汇报销售工作和战绩。• Participate in conducting client interviews参加客户拜访。• Maintain regular contract with the ICHG regional network of hotels and reservation center与所在区域内的洲际酒店集团成员和区域预订办公室保持定期联系。• Monitor competitor activities监测竞争对手的工作。• Build profile in market place在市场上创造声誉。• Assist Sales Manager with collateral distribution and direct mail campaigns协助销售经理分发宣传品和直邮广告。• Develop and maintain contact with business generators, meeting and convention planners, visitors/Convention Bureau travel agents, tour operators, airlines, corporate accounts, Government Departments and other producers closely allied to Hotel Business与业务供应方,会展策划人,游客或会展旅行代理,旅行社,航空公司,公司,政府部门及其它与酒店业务密切相关方建立和保持联系。• Work in line with business requirements依照业务需求开展工作。

薪资: 5千-6千 经验:2年以上 企业类型:全服务中档酒店/4星级
地区:天津-西青区

 • Monitors competitors activities and assists in marketing intelligence 监督竞争对手的活动并协助监察市场动态。• Refers sales leads to appropriate personnel within the InterContinental Hotels Group在洲际酒店集团的范围内将销售线索提供给适合的人员。• Sells to new, existing and prospective customers considering goals set forth in the sales strategy, negotiating optimum rate for the benefit of the business根据在销售策略中既定目标,向新的、现有的、有可能的客户进行销售,并与其谈判商定最适合的价格以争取最大的利润。• Services existing business through management of account bases通过客户管理,向现有的客户提供服务。• Sell all facets of the hotel销售酒店的所有设施。• Manage the corporate head office and the preferred hotel history for that company管理公司总部档案和了解公司优先使用的酒店记录。• Develop and maintain a regular pattern of sales calls, meeting with principals of target market 设立和保持定期的销售拜访模式,与目标市场的主要人物会面。• Provides direction on, and conducts market research and analysis指导和进行市场调研和分析。• Develops and maintains contact with business generators, meeting and convention planners, visitors/convention bureau, travel agents, tour operators, airlines, corporate accounts, Government Departments and other producers closely allied to Hotel business根据酒店的营业需要,与业务联系人、会务策划者、游客和会展局、旅行社、旅游运营商、航空公司、公司客户、政府部门和其它客人发展并保持联系。• Builds profile within local market place through attendance at various events and local market place通过参与当地市场的各种活动在当地市场上树立良好形象。• Conduct client interviews对客户进行拜访。• Entertain clients招待客户。• Plan and conduct familiarization tours and site inspections策划并实施使客人熟悉环境的现场考察活动。• Travel when required to promote the hotel and develop potential business需要时出差对酒店进行推销,发展潜在的业务机会。• Maintain regular contact with the IHG hotels in your region and the regional reservation office与所在区域内的洲际酒店集团成员和区域预订办公室保持定期联系。• Monitors existing business and inputs into sales strategy meetings to maximize business 监测现有业务,并在销售策略会上提出建议以扩大业务。• Grows existing business and establishes and pursues leads which will develop business发展现有业务,并建立和寻找发展业务的机会。• Interfaces with operations on a timely basis及时与运营部门进行沟通。• Initiates and prepares tenders for business 起动和筹备业务招标工作。• Assesses sales and marketing data评估市场销售数据。• Assists with the preparation of new products and services协助新产品和服务的准备工作。• Assists in the evaluation of sales and marketing activities协助评估市场销售活动。• Analyses sales mix and likely impact on hotel goals分析销售综合计划和可能对酒店目标产生的影响。• Implement direction from Director of Sales and Marketing and Regional Managers按市场销售总监与地区经理们的指示执行相关工作。• Liaison with advertising agency与广告机构保持联系。• Stock control of collateral宣传品的库存控制。• Collateral input设计宣传品内容。• Execute advertising/creative briefs in a timely manner及时进行广告设计的说明工作。• Works with superior on manpower planning and management needs和上级领导一起进行人力规划和管理需求• Works with superior in the preparation and management of the Department’s budget和上级领导一起进行编制和管理部门预算。

薪资: 3千-4千 经验:1年以上 企业类型:全服务中档酒店/4星级
地区:天津-西青区

 • Conducts shift briefings to ensure hotel activities and operational requirements are known 进行交接班说明以确保了解酒店各项工作和运营的要求。• Ensure the timely billing of accounts确保及时发送账单。• Maintains a filing system for account receivable records执行应收帐款的登记系统。• Balance daily transfer to cit ledger and post, edit and update to accounts receivable system每日结清挂帐及登帐工作,整理并更新应收帐款系统。• Handle correspondence and queries regarding city ledger accounts处理有关挂账账目往来和要求。• Reconcile all accounts为所有账目对账。• At month end write off over dues after department and guaranteed no show accounts月底为部门和担保的未按预订抵达的过期账户销账。• Prepare and input journals for transfer between debtor accounts准备和输入分类账目以便借方账项间的转账。• Liaise with guests and appropriate personnel (Credit Manger/Reservation sales Agent) to ensure special account arrangements are in line with guest requirements与客人和相关人员(信贷经理,预订销售代表)联系,确保特殊的账户按客人要求结账。• Respond to and resolve account queries处理解决帐目方面的问询。• Collate suppliers documentation for processing核对供应商的各类单据以便进行财务处理。• Ensure all invoices have the appropriate documentation attached and approvals prior to processing在处理发票前应确保所有发票均附有相应的审批单据。• Process all invoices and statements处理所有发票和账单。• Record and process payments of goods and services记录并处理各类产品及服务的付款工作。• Maintain clear lines of communication with outside companies to ensure timely and accurate supply of goods and services与外部公司保持有效沟通,确保所需产品和服务能够及时、准确的提供。• Check arithmetic accuracy and invoices and assign general ledger codes as per chart of accounts核对数字的准确性和发票,按照账目表分派挂账代码。• Reconcile Food and beverage general and direct items with Food and Beverage control department与餐饮管理部门核算餐饮总账目和直接分项账目。• Reconcile the weekly purchase log核对每周的采购账目。• Prepare cheque run for approval on a weekly basis每周准备所需使用的支票并提交审批。• Reconcile supplier statements with establishment records and follow up on any discrepancies根据现存记录核对供应商的单据并跟踪处理发现的出入。• Maintain the batch register and balance daily to general ledger 进行帐目分类登记及每日总帐的平帐工作• Prepare the accruals journal at month end for regular suppliers and delivery dockets not paid月底准备常规供应商的分类帐目及尚未付款的送货单。• Calculate travel agent commissions核算旅行社佣金。• Prepare travel agent cheque listings编制旅行社支票付款表。• Participate in other department stock-takes and month end close as appropriate 必要时参与其它部门的盘点和月末封账工作。• Investigate cashiers over’s and under as required and communicate any unexplained discrepancies to your Manager必要时调查出纳账目的出入并就无法解释的账目不符情况与自己的上级经理交换意见。• Works with Superior on manpower planning and management needs与上级一起制定人力资源规划和管理需求。

薪资: 2千-3千 经验:不限 企业类型:全服务中档酒店/4星级
地区:天津-西青区

 • Deliver Food and Beverage service of high standard and in accordance with departmental standards and procedures按照部门的规范和程序提供高标准的餐饮服务。• Communicates to his/her superior any difficulties, guest comments and other relevant information        与上级领导交流有关疑难,客人意见和其它相关信息。• Establishes and maintains effective employee working relationships     与员工建立并保持良好的工作关系。• Attends and participates in daily briefings and other meetings as scheduled      参加和参与每日的例会和其它计划好的会议。• Attends and participates in training sessions as scheduled      参加和参与计划好的培训课程。• Prepares for service by ensuring:      确保部门的以下各项工作就绪为客人提供服务:o Grooming is impeccable and in accordance with ICHG personal presentation standards  遵守洲际酒店集团的个人仪表仪容规范著装无可挑剔o Outlet equipment is clean 设备干净o Equipment is sorted and stored 设备分类且存放好o Glassware is polished  玻璃器皿擦亮 o Flatware is polished  擦亮餐具o China is clean  清洁瓷器o Waiter stations are prepared 准备好服务台o Cutlery is placed for buffet and table service 摆放好自助餐桌上的餐具o Tables are set 摆设好餐台o Reservations are read and familiarized 阅读并熟悉预订o Special occasions are ready 准备好特别活动o Music is on 放音乐o Lighting is on 开灯o Outlet is ready for service and guest comfort 酒吧准备就绪为客人提供舒适的服务。• Carries out effective service by ensuring:高效的提供服务:o Guests are greeted and seated 迎宾并安排客人就坐o Daily specials are explained and upsold 说明并推销每日特价o Food orders are processed accurately 准确的下餐单o Trays and tray jacks are effectively used 有效的利用托盘和托盘架 o Food orders are taken quickly 快速的为客人写餐单o Payment methods are handled accurately 确的处理付款方法o Working areas are cleaned and re-set quickly 快速的清洁工作区和重新布置o Bar is clean 清洁的酒吧o Used ashtrays are regularly cleaned 定时清理用过的烟灰缸o Guests are conversed with in relation to the food and beverage products 与客人谈论有关的餐饮产品• Carries out effective beverage service by ensuring:      通过确保以下内容高效的提供饮品服务:o Beverages are upsold and regularly replenished, abiding by responsible alcohol service regulations 遵守酒精饮料服务归定,推销饮料并定时为客人续酒。o Converse with Guests about wine, advising the types and styles of wine, taking wine orders and serving wine 与客人谈论葡萄酒,建意葡萄酒的品种和风格,写单和为客人送酒o Promoting and selling cocktails to guests 向客人推销鸡尾酒o Making and presenting cocktails 调配和装饰鸡尾酒o Coffee and tea is served hot and in accordance with standard 按规范提供热的咖啡和茶• Take appropriate action to resolve guest complaints      正确处理客人的投诉。• Food and beverage stock is stored in relation to hotel procedures按照酒店的规定存储餐饮存货。• Performs related duties and special projects as assigned      承担相关的职责和安排的特别项目。

薪资: 3千-4千 经验:2年以上 企业类型:全服务中档酒店/4星级
地区:天津-西青区

 • In the absence of a Manager, conducts shift briefings to ensure hotel activities and operational requirements are known 在经理缺席时主持交接班说明会,确保员工了解酒店的活动和运营的要求。• Endeavour to resolve all complaints during shift and logs all complaints in log book for further follow up在自己当班期间尽可能解决所有的投诉,并在工作日志中记录所有投诉以便进一步跟进的工作。• Supervise cash handling and banking procedures监督现金的处理和存放程序。• Prepare daily banking and cash flow reports编制每日存款和流动资金报告。• Establish and instruct staff in cash security procedures制定并指导员工执行现金安全制度。• Deal with irregular payments处理异常的付款情况。• Supervise the maintenance of service equipment监督服务设备的维护保养。• Monitor standards of guest facilities and services监督客用设施和服务的标准。• Control stock and monitor security procedures控制存货和监督保安成序。• Assist with menu and wine list creation协助菜单和酒水单的设计工作。• Supervise functions监督各项职能。• Supervise outlet service监督餐厅的服务。• Works with Superior on manpower planning and management needs和上级领导一起进行人力规划和管理需求。• Works with Superior in the preparation and management of the Department’s budget和上级领导一起编制和管理部门预算。

薪资: 3千-4千 经验:1年以上 企业类型:全服务中档酒店/4星级
地区:天津-西青区 食宿:提供食宿

 1. 向客人介绍餐厅的菜单,并推动餐厅的销售及收入2.参与餐饮部月度的促销计划,执行并跟进

薪资: 2千-3千 经验:不限 企业类型:全服务中档酒店/4星级
地区:天津-西青区

• Deliver Food and Beverage service of high standard and in accordance with departmental standards and procedures按照部门的规范和程序提供高标准的餐饮服务。• Communicates to his/her superior any difficulties, guest comments and other relevant information        与上级领导交流有关疑难,客人意见和其它相关信息。• Establishes and maintains effective employee working relationships     与员工建立并保持良好的工作关系。• Attends and participates in daily briefings and other meetings as scheduled      参加和参与每日的例会和其它计划好的会议。• Attends and participates in training sessions as scheduled      参加和参与计划好的培训课程。• Prepares for service by ensuring:      确保部门的以下各项工作就绪为客人提供服务:o Grooming is impeccable and in accordance with ICHG personal presentation standards  遵守洲际酒店集团的个人仪表仪容规范著装无可挑剔o Outlet equipment is clean 设备干净o Equipment is sorted and stored 设备分类且存放好o Glassware is polished  玻璃器皿擦亮 o Flatware is polished  擦亮餐具o China is clean  清洁瓷器o Waiter stations are prepared 准备好服务台o Cutlery is placed for buffet and table service 摆放好自助餐桌上的餐具o Tables are set 摆设好餐台o Reservations are read and familiarized 阅读并熟悉预订o Special occasions are ready 准备好特别活动o Music is on 放音乐o Lighting is on 开灯o Outlet is ready for service and guest comfort 酒吧准备就绪为客人提供舒适的服务。• Carries out effective service by ensuring:高效的提供服务:o Guests are greeted and seated 迎宾并安排客人就坐o Daily specials are explained and upsold 说明并推销每日特价o Food orders are processed accurately 准确的下餐单o Trays and tray jacks are effectively used 有效的利用托盘和托盘架 o Food orders are taken quickly 快速的为客人写餐单o Payment methods are handled accurately 确的处理付款方法o Working areas are cleaned and re-set quickly 快速的清洁工作区和重新布置o Bar is clean 清洁的酒吧o Used ashtrays are regularly cleaned 定时清理用过的烟灰缸o Guests are conversed with in relation to the food and beverage products 与客人谈论有关的餐饮产品• Carries out effective beverage service by ensuring:      通过确保以下内容高效的提供饮品服务:o Beverages are upsold and regularly replenished, abiding by responsible alcohol service regulations 遵守酒精饮料服务归定,推销饮料并定时为客人续酒。o Converse with Guests about wine, advising the types and styles of wine, taking wine orders and serving wine 与客人谈论葡萄酒,建意葡萄酒的品种和风格,写单和为客人送酒o Promoting and selling cocktails to guests 向客人推销鸡尾酒o Making and presenting cocktails 调配和装饰鸡尾酒o Coffee and tea is served hot and in accordance with standard 按规范提供热的咖啡和茶• Take appropriate action to resolve guest complaints      正确处理客人的投诉。• Food and beverage stock is stored in relation to hotel procedures按照酒店的规定存储餐饮存货。• Performs related duties and special projects as assigned      承担相关的职责和安排的特别项目。

薪资: 2千-3千 经验:不限 企业类型:全服务中档酒店/4星级
地区:天津-西青区

 • Meet and greet all guests, and potential guests, at the front of the Restaurant by ensuring the following:在餐厅的前部迎接所有宾客和有可能的宾客,确保完成以下工作:o Ensure the restaurant is ready to receive guests prior to opening and that both wait staff and tables are ready in line with opening standards确保在开始营业前餐厅准备就绪,侍应生和餐桌服务员都遵守开始营业规范。o Ensure restaurant operating equipment is clean and in working order确保餐厅运营设备的清洁并正常工作。o Maintaining impeccable uniform and personal presentation standards in accordance with hotel policy按照酒店的规定保持工服和个人仪表的高标准。o Welcoming guests to the Restaurant, by using the Restaurant name迎客人光临餐厅,使用餐厅的名称。o Inquiring if they have a reservation and noting it in the reservation book if they do询问客人是否有预订,如有预定在预订册上做记录。o Creating a reservation for them with their dining preferences if they do not and noting it in the reservation book为客人登记预订并注有用餐喜好,如客人没有预订则在预订册上记录。o Being attentive to guest requests周到的满足客人要求。• Escort guests to their preferred table or reserved table and seat guests according to restaurant standards陪同客人前往喜欢的餐台或预订的餐台,按餐厅标准安排客人就坐。• Take telephone bookings and document in the Reservation book according to restaurant standards接听电话订位并按餐厅的规范在预订冊上记录。• Train wait staff and bus staff in hostess standards按领位员的标准培训员工。• Be attentive to guests and resolve their complaints where possible, reporting all incidents to your Supervisor周到的为客人服务,并尽可能解决客人的投诉,向上级领到报告所有事件。• Maintain responsibility of cleanliness of hostess stations 保持迎宾台的清洁。• Maintain responsibility of cleanliness of all menus and drink menus保持所有菜单和饮料单的清洁。• Assist with beverage service协助饮料服务。• Assist with food service协助食品服务。• Maintain detailed knowledge of menu, including daily specials对菜单有具体的了解,包括每日特价。• Ensure tables are cleared quietly and efficiently确保迅速且高效的清理餐桌。• Carry food and beverage trays in a safe manner to minimize breakages安全的举餐盘使破损将到最低。• Complete dockets accurately and clearly准确和清楚的填写收据。• Maintain current information on all general activities of the hotel了解当前酒店所有的活动。

薪资: 3千-4千 经验:1年以上 企业类型:全服务中档酒店/4星级
地区:天津-西青区

 • In the absence of a Manager, conducts shift briefings to ensure hotel activities and operational requirements are known 在经理缺席时主持交接班说明会,确保员工了解酒店的活动和运营的要求。• Endeavour to resolve all complaints during shift and logs all complaints in log book for further follow up在自己当班期间尽可能解决所有的投诉,并在工作日志中记录所有投诉以便进一步跟进的工作。• Supervise cash handling and banking procedures监督现金的处理和存放程序。• Prepare daily banking and cash flow reports编制每日存款和流动资金报告。• Establish and instruct staff in cash security procedures制定并指导员工执行现金安全制度。• Deal with irregular payments处理异常的付款情况。• Supervise the maintenance of service equipment监督服务设备的维护保养。• Monitor standards of guest facilities and services监督客用设施和服务的标准。• Control stock and monitor security procedures控制存货和监督保安成序。• Assist with menu and wine list creation协助菜单和酒水单的设计工作。• Supervise functions监督各项职能。• Supervise outlet service监督餐厅的服务。• Works with Superior on manpower planning and management needs和上级领导一起进行人力规划和管理需求。• Works with Superior in the preparation and management of the Department’s budget和上级领导一起编制和管理部门预算。

薪资: 2千-3千 经验:不限 企业类型:全服务中档酒店/4星级
地区:天津-西青区

岗位职责1.具有高度的安全意识和责任感,对会员安全负责。2.做好游泳者的安全管理。3.密切注意池内情况,对于各种异常情况,果断迅速的采取有效求助措施。4.定期进行业务技术学习,相互交流经验,不断提高业务水平。岗位要求1.熟悉游泳池,沙滩吧服务知识,掌握游泳和救生急救技术,懂得游泳卫生消毒知识;2.有救生员证书

薪资: 2千-3千 经验:不限 企业类型:全服务中档酒店/4星级
地区:天津-西青区

 • Receives, sorts, counts, stores and issues all F & B and room linen according to established procedures依照既定工作程序,接收餐饮部和客房的所有布草并进行分类、计数、储存和分发。• Assists in inventory taking协助进行盘点。• Assists in repairing linen协助修补布巾。• Reports damages and loss of linen to supervisor向主管汇报布巾的损坏和丢失情况。• Issue guests and cleaning supplies according to established procedures按照既定工作程序向客人发放清洁用品。• Maintains linen room and equipment in proper state of cleanliness and repair负责布巾房和设备的清洁和修缮。• Maintains records of new linen, discard and issues对新布巾及丢弃和发放情况进行记录。• Complies with Hotel’s health, safety and hygiene policy and adheres to conduct personal grooming and hygiene standards遵守酒店的健康、安全和卫生政策,并按规定的标准注意个人仪表和卫生。• Attends meetings and training sessions as required按要求参加会议和培训活动。

薪资: 2千-3千 经验:不限 企业类型:全服务中档酒店/4星级
地区:天津-西青区

 • Process all incoming and outgoing calls accurately and courteously正确并礼貌地处理所有打进和打出酒店的电话。• Records and controls accurately wake up calls准确记录并管理叫早服务。• Pages guests in co-operation with concerned departments与相关部门合作,对客人进行呼叫。• Records all entries on traffic sheets将所有条目记录到电话单上。• Assists guests with international calls and directory queries协助客人处理国际长途和号码查询。• Calls guests by name whenever possible尽量称呼客人的姓名 。• Pages staff member when requested如有需要,对工作人员进行呼叫。• Abides by principles of guest privacy遵守保护客人隐私的原则• Handles guests needs or requests and reports complaints to the Telephone Supervisor满足客人的需要或请求,并向总机主管汇报投诉情况。• Report on logbook daily每日记下工作日志。• Bill call costs提供电话费单据。• Aware of local telephone listings and frequently dialed numbers熟悉当地电话表以及常拨号码。• Strictly abides by standards policies and procedures governing cases of emergency such as fire, bomb scare and other critical situations严格遵守处理紧急事件,如火灾、炸弹威胁和其它危机的标准政策和工作程序。• Advises defects on switchboard equipment to Supervisor向主管汇报总机设备出现的问题。• Maintains a clean work environment保持工作环境的清洁。• Attends to all guest queries and requests promptly及时处理客人的所有问询和要求。• Maintains detailed knowledge of the Hotel’s fire, life and safety system熟知酒店的消防、救生和安全系统。• Maintains detailed knowledge on the Emergency Response Team and workings of the telephone room in this regard熟知紧急事件处理小组的相关情况以及电话室在此方面的工作方式。• Maintain Hotel Information保管酒店相关信息。

薪资: 3千-4千 经验:2年以上 企业类型:全服务中档酒店/4星级
地区:天津-西青区

 • Monitor guest relations’ personnel to ensure maximum guest satisfaction through personal recognition and prompt cordial attention from arrival through departure• 监督客户关系部工作人员,以确保来宾始终得到礼貌接待及充分的注意和重视,由此实现最大的客人满意度 • Monitor guest relations personnel to ensure Priority Club members consistently receive all benefits, repeat guests and other VIP’s receive special recognition and service• 监督客户关系部人员的工作,以确保优悦会会员始终得到全部优惠,常客和其它贵宾也得到特别关照 • Inspects all VIP rooms prior to arrival• 在贵宾到达前对贵宾房进行检查 • Greet VIP guests personally• 亲自迎接贵宾• Oversee maintenance of efficient repeat guest history system• 对高效的常客客史档案系统维护实施监管• Promote Inter-Hotel sales and in-house facilities• 促进店际销售及完善内部设施• Perform such functions as to include but not be limited to:• 行使下列功能,包括但不仅限于:o Priority Club and regular guest welcome letterso 向优悦会会员和常客致欢迎信o Solicitation of Priority Club applicationso 发展优悦会会员o Attending to special requests by guestso 回应客人提出的特别要求• Develop and implement guest telephone contact systems• 开发和应用客人电话联系系统• Handle guest complaints and refer them as necessary, follows up on corrective action• 处理客人投诉,如有必要则将其提交给有关部门,并对纠正措施进行跟进• Compile, analyze and control guest relations’ costs• 对客户关系部的成本情况进行编写、分析和控制 • Schedule and attend regular Priority Club and VIP guest cocktail parties and social engagements in an effort to further improve on service delivery• 计划并参加优悦会和贵宾的定期鸡尾酒会和社会活动,以便进一步提高服务质量• Review arrival lists for all arrivals and VIPs to check room allocations, amenities, and special requests• 查阅来客单,检查对客人和贵宾的房间分配情况、各类设施情况以及特别申请 • Prepare requisitions for amenities on a timely basis• 及时准备设备使用申请• Overall responsible for ensuring and maintaining the entire range of services offered for the Club Floor and Club Lounge with the aim to maximum guest satisfaction• 确保向行政楼层和行政俱乐部提供全方位的服务,最大程度的获得宾客满意度

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