JOB OVERVIEW职位概述
· Perform entry-level human resources duties in support of the hotel’s Human Resources programs and philosophies. Provide basic employee assistance, often serving as initial point of contact for human resources-related matters.
执行初级的人事工作，支持酒店的人力资源计划和理念。提供基础的协助，通常是人力资源相关事宜的首要联系人。
At InterContinental Hotels & Resorts® we want our guests to feel special, cosmopolitan and In the Know which means we need you to:
· Be charming by being approachable, having confidence and showing respect.
· Stay in the moment by understanding and anticipating guests’ needs, being attentive and taking ownership of getting things done.
· Make it memorable by being knowledgeable, sharing stories and showing your style to create moments that make people feel special.
在洲际酒店及度假村®，我们希望宾客感觉风格独特、时尚现代和深入洞悉，这意味我们需要你：
· 亲切、充满自信、体现尊重来展现富有魅力的你。
· 理解和预测宾客的需要、做到细心周到、具主人翁精神、把事情办好，保持专注当下。
· 见多识广、分享阅历、展现你的风格来创造令人感觉特别的时刻，做到令人难忘。
DUTIES AND RESPONSIBILITIES工作职责
· Adherence to pre, during and post employment checklists.
· 遵循聘用前，雇用期间和离职检查单。
· Ensure Staff and Manager awareness of HR Policies and procedures.
· 确保员工和经理了解人力资源的规章制度。
· Ensure information relating to industrial instruments is readily available to all Staff and Managers
· 确保能够随时为员工和经理提供与行业规定相关的信息。
· Assist managers in developing work practices that are in line with OH &S policies.
· 协助经理制定符合职业健康与安全条例要求的工作程序。
· Assist with line staff counselling and career management.
· 协助员工的咨询和职业管理工作。
· Initiate programs which foster good work relations such as social club and consultative committees.
· 建立倡导良好工作关系的计划如：社交俱乐部和顾问委员会等。
· Maintenance of employee files.
· 员工档案的维护工作。
· Data Base Management.
· 数据库的管理。
· Manage standardized responses to correspondence.
· 管理标准化的书信回复。
· Assists in maintaining a comprehensive, current and guest focused set of departmental standards and procedures and oversees their implementation through ongoing training.
· 协助维护一套全面的，通用的，以顾客为中心的部门规范和程序，通过持序性的培训监督规范和程序的执行。
· Staff entry procedures for handling.
· 员工入职手续的办理。
· Manage employee attendance and assist finance department to complete monthly payroll.
· 员工考勤管理和协助财务部完成每月工资的发放。
· Follow up the approval and distribution of department documents.
· 跟进部门文件的签批和分发。
· Manage employee labour protection relationship.
· 管理员工劳保关系。
· Ensure compliance with relevant labor regulations and hotel or company policies and procedures.
· 确保遵守相关劳工法规及酒店或公司的政策与流程。
· Investigate and study all problems occurring in the work, understand the facts, instantly identify potential risks to the hotel or the company, and promote the resolution of problems through various employee relations programs.
· 对工作中发生的所有问题进行调查和研究，了解事实情况，即时发现对酒店或公司可能造成的潜在风
险，并通过各类员工关系项目来促进问题的解决。
Collect and maintain exit interviews, turnover statistics, absenteeism reports and other data to understand trends, training needs and management issues.
· 收集并维护离职面谈、人员流动统计、旷工报告等数据，了解各种趋势、培训需求和管理问题等。
· Complete other assigned tasks.
· 完成其它分配的任务。
