【岗位职责】
1. 作为酒店总经理的业务伙伴和管理团队的可靠顾问，将通过在本地落实战略性人力资源议程，助力酒店实现业务目标。该战略议程侧重于人才的吸引、发展、激励和保留，确保有效的绩效管理，支持组织架构设计和人力资源规划，并确保高效合规的人力资源运营。
2. 将为领导团队提供组织和人事方面的支持和指导，帮助他们实现宾客服务和业务目标。
3. 将在本地市场及其他地区维护和发展强大的雇主品牌，通过多种渠道实施高效创新的高级人才招聘和批量招聘，并建立有效的入职流程。
4. 通过员工沟通、创意活动和赛事，提升员工敬业度；积极跟进敬业度调查结果和持续反馈；主动处理员工申诉问题。
5. 了解酒店作为雇主在市场中的竞争定位，并根据市场和内部基准制定合适的薪酬福利结构。
6. 制定并实施年度预算和人员配置指南，密切跟踪人事成本，并编制本地管理报告和公司报告。
7. 确保公司和本地政策及流程得到有效传达和执行。
8. 确保人力资源管理高效合规，符合凯宾斯基标准和当地法规要求，包括监督内部和外部薪资服务。
9. 确保遵守当地劳动法和移民法，并处理任何法律问题，包括员工纪律处分。
10. 有效领导人力资源团队，包括招聘、人事行政和员工住宿安排等工作。
11. 实施全球绩效管理、人才管理和继任计划流程，并跟进内部人才的发展和流动，包括有效管理晋升、调动、交叉培训和任务分配。
12. 负责酒店层面新全球举措的推广项目管理，并参与新工具（例如人力资源信息系统）的设计和实施。
13. 根据业务需要，可随时增加其他职责和任务。
As a Business Partner to the hotel's General Director and trusted advisor to the management team, support the delivery of the ambitious business objectives of the hotel by locally delivering the strategic HR agenda focused on attracting, developing, engaging, and retaining talent, ensuring effective performance management, supporting organizational design and workforce planning, and ensuring efficient and compliant HR operations.
Support and coach the leadership team in any organizational and people topics, to help them achieve their guest service and business objectives.
Maintain and develop a strong employer brand in the local market and beyond, implement effective and innovative search and selection for senior as well as volume recruitment through a variety of sources, as well as an effective onboarding process.
Drive strong colleague engagement through employee communication and creative activities and events, and ensure proactive follow up on engagement survey results and ongoing feedback, handle staff grievance issues proactively
Understand the competitive positioning of the hotel as an employer in the market and create appropriate compensation & benefits structures based on market and internal benchmarking
Plan and implement an annual budget and manning guide, following up closely on personnel costs, and preparing local management reporting as well as corporate reports
Ensures that corporate and local policies & procedures are communicated and implemented.
Ensure an efficient and compliant HR administration according to Kempinski standards and local requirements, including supervision of internal and external payroll services.
Ensure compliance with local labour and immigration law and handle any legal issues including staff disciplinary actions.
Effectively lead the HR team including recruiting, HR administration, and staff accommodation functions
Implement global performance management and talent management and succession planning processes, and follow up on the development and mobility of internal talent, including effective management of promotions, transfers, cross-trainings and task force assignments
Project manange the roll-out of new global initiatives at the hotel and contribute to the design and implementation of new tools, e,g, HR information systems
Additional responsibilities and tasks can be added at any time according to the needs of the business.
【岗位要求】
教育背景：大学本科，例如法律、工商管理、经济学、人力资源管理等（必备），硕士学位和/或相关专业资格认证者优先考虑
工作经验：至少8年（豪华）酒店行业人力资源管理经验，其中至少4年担任同等规模机构的人力资源团队领导（必备），在相关地区拥有丰富的工作经验（必备）
语言：当地语言：必须精通大多数员工和管理层使用的当地语言（必备），英语：必须精通英语口语和书面表达（必备） ，如果酒店的工作语言不是英语，则至少需要具备良好的英语听说读写能力。掌握其他语言者优先考虑。
职能能力：（所有必备）a. 具备人力资源专业素养，拥有成功管理高效合规的人力资源运营（包括人力资源行政和薪资管理，以及在适用情况下管理员工设施，例如住宿）的成熟能力。b. 能够实施完善的招聘、人才识别和发展、绩效管理以及提升员工体验的流程。c. 能够根据业务目标和竞争定位制定战略性人力资源计划。d. 能够为酒店管理层提供与其团队和组织相关的人力资源咨询服务。e. 拥有预算和人力规划经验。f. 了解当地劳动法、移民法以及当地政策、法规和市场惯例。g. 熟练使用计算机（Excel/PowerPoint/Word），理想情况下具备人力资源信息系统（Oracle、Successfactors）的使用经验。
个人能力：（所有必备）a. 具备领导才能，作为人力资源职能领导和执行委员会成员，能够与所有行政委员和员工互动，并对组织文化产生积极影响。b. 拥有出色的计划和组织能力、有效的沟通、倾听和咨询技巧 c. 能够与各种内部和外部利益相关者建立联系、施加影响并建立良好关系 d. 以身作则，始终确保流程公平透明，赢得信任 e. 在多元文化团队中：能够在多元文化环境中高效工作（理想情况下，曾在不同大洲生活过）f. 具备解决问题、分析决策和结果导向的能力 g. 对酒店运营充满热情，并认同品牌作为奢华服务提供商的核心价值观
EDUCATION:
Relevant university degree, e.g. in law, business administration, economics, HR management (Must have)
A Master’s degree and/or a relevant professional accreditation would be a plus
EXPERIENCE:
At least 8 years’ experience in HR management roles in the (luxury) hospitality industry, with at least 4 years of leadership of HR teams in an organisation of a similar size (Must have)
Significant working experience in the respective region (Must have)
LANGUAGE:
Local language: Proficiency in the local language spoken by the majority of staff and management is a must (Must have)
English: Proficiency in oral and written English is a must. (Must have) Where English is not the working language at the hotel, at least very good understanding and good working knowledge of spoken and written English is required.
Other languages would be a plus.
FUNCTIONAL COMPETENCIES:
(All Must have)
HR professional with a proven ability to successfully manage efficient and compliant HR operations including HR administration & payroll, and where applicable, staff facilities (such as accommodation)
Ability to implement robust processes for recruiting, identifying and developing talent, managing performance, and delivering an engaging employee experience
Ability to deliver a strategic HR agenda based on business objectives and competitive positioning
HR advisory capacity for senior Directors in matters relating to their teams and organisation
Experience with budget and workforce planning
Understanding of local labour and immigration law and local policies, regulations, and market practices
Computer literacy (Excel/Power Point/Word), ideally including experience with HR information systems (Oracle, Successfactors)
PERSONAL COMPETENCIES: (All Must have)
Leadership skills, as a functional leader for HR and as member of the ExCom group engaging with all Directors and staff and having a strong impact on organisational culture
Strong planning and organisational skills
Effective communication and listening as well as counselling skills
Ability to engage, influence, and build relationships with a variety of internal and external stakeholders
Role model for integrity ensuring fair and transparent processes at all times and inspiring trust
Where there is a multicultural team: working effectively in a diverse cultural environment (ideally having lived on different continents)
Ability to deal with ambiguity and diplomacy
Problem-solving and analytical decision making ability and results focus
Passion for hotel operations and identification with the brand's core values as a luxury services provider
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