1. 监督并协助客房部运营手册的准备及更新。 Oversees and assists in the preparation and updates of the Housekeeping Departmental Operations Manual. 2. 定期主持召开部门沟通会并确保例会和会议切实有效且在必要时进行指导。 Conducts regular communications meetings and ensures that departmental briefings and meetings are effective and conducted as necessary. 3.阅读并更新每日值班记录。 Reads and updates the Communications Log Books. 4. 确保适时采用新型的技术和设备。 Ensures the use new technology and equipment is explored and implemented wherever appropriate. 5. 确保客房部的服务符合运营手册的标准。 Ensures Housekeeping standards are in accordance with the Operations Manual. 6. 确保所有客房部员工遵循品牌承诺并始终提供优异的对客服务。 Ensures all Housekeeping employees deliver the brand promise and provide exceptional guest service at all times. 7. 确保客房部员工适时的为其他部门员工同样提供优质的服务。 Ensures Housekeeping employees also provide excellent service to internal customers in other departments as appropriate. 8. 礼貌而高效地处理所有客人和内部的投诉和询问，确保问题得到圆满解决。 Handles all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily. 9. 保持与顾客和同事的良好合作关系。 Maintains positive guest and colleague interactions with good working relationships. 10. 确保客房部顺畅和高效的运作，并确保部门运营手册中的政策和程序都被严格遵守。 Ensures the smooth and efficient running of the Housekeeping department, ensuring that all the policies and procedures outlined in the Departmental Operations Manual are strictly adhered to. 11. 负责保留适量的库存，包括客用品、清洁用品、房间印刷品、文具、布草等。 Be responsible for the inventory of guest supplies, cleaning supplies, printing and stationary for the rooms, linen, etc. 12. 根据财务部的要求进行消耗品和运营设备的盘点。 Carries out inventory-taking of supplies and operating equipment as required by the Finance Department. 13. 与灭虫公司和其他有工作关系的公司联络，确保酒店内的灭虫工作顺利进行。 Communicates with and supervise the hotel’s contracted pest-control and other contracted companies to ensure that effective programs are instituted and maintained. 14. 确保正确的处理丢失及拾获物品。 Ensures the proper handling and control of lost and found items. 15. 确保准备好每日预抵贵宾房间、特殊要求房间、长住客的房间，并确保房间内放置适当的欢迎赠品。 Oversees that all daily arrival V.I.P. rooms, special request rooms, and long stay guest rooms are prepared with the appropriate welcome and other amenities. 16. 与前厅部和工程部保持良好的协作，便于进行必要的房间维护。 Works closely with the Front Office and Engineering Departments to block rooms as necessary for maintenance.