To function as the Production Manager for all culinary goods and products of hotel, ensures that
all products are in accordance to the Brand Standards and Hotel required Standards of Performance, ensures that food cost are kept in line and that Business Plan objectives are achieved, ensures professional people management.
·
作为酒店所有厨房的生产经理，确保所有出品均依照品牌标准及酒店要求，确保控制食物成本并达成营运计划的目标，确保专业的人员管理。
At InterContinental Hotels & Resorts we want our guests to feel special, cosmopolitan and In the Know which means we need you to:
·
Be charming by being approachable, having confidence and showing respect.
·
Stay in the moment by understanding and anticipating guests’ needs, being attentive and
taking ownership of getting things done.
·
Make it memorable by being knowledgeable, sharing stories and showing your style to create
moments that make people feel special.
在洲际酒店及度假村，我们希望宾客感觉风格独特、时尚现代和深入洞悉，这意味我们需要你：
·
亲切、充满自信、体现尊重来展现富有魅力的你。
·
理解和预测宾客的需要、做到细心周到、具主人翁精神、把事情办好，保持专注当下。
·
见多识广、分享阅历、展现你的风格来创造令人感觉特别的时刻，做到令人难忘。
Duties and Responsibilities工作职责
·
行政
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Administration
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确保厨务部的各项活动及标准均与集团策略保持一致，同时充分介绍、落实及保持酒店的要求。
·
Ensures that culinary activities and standards are aligned with the respective Corporate
Strategy, and initiatives of hotel.
Establishes and adheres to hotel specifications and standards which are used to ensure that standards are introduced, implemented and consistently maintained.
·
监督各个部门的操作手册的准备和更新工作。
·
Assists in overseeing the preparation and update of individual Departmental Operations
Manuals.
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组织及参与部门的例会，保证酒店内部信息的有效沟通及会议的有效性。
·
Conducts and attends regular communications meetings and ensures that departmental briefings
and meetings are effective and coordinated as necessary.
·
宾客服务
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Customer Service
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确保所有厨房员工时刻提供给客人如品牌承诺的服务。
·
Ensures that all culinary employees deliver the brand promise and provide exceptional guest
service at all times.
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确保所有厨房员工对酒店其他部门的同事，也就是我们酒店的内部客人也要保证始终如一的高品质服务。
·
Ensures that all culinary employees also provide excellent service to internal customers as
appropriate.
·
在厨房里观察员工和客人/员工和其他部门同事的互动， 并确保关系良好、正常。有需要时需指导员工。
·
Spends time observing employees to guests / employee to employees’ interactions.
Ensuring these are always appropriate and coach employees when necessary.
·
在处理客人投诉时提供及时、有效而有礼的服务，确保达到专业、高品质的工作水准。及时的跟进以确保提供高效、令客人满意的解决方案。
·
Handles all guest and internal customer complaints and inquiries in a timely, courteous and
efficient manner.
Following through to make sure problems are resolved satisfactorily.
·
确保与客人及同事的良好的互动，保持专业和睦的工作关系。
·
Ensurespositive guest and colleague interactions, maintaining professional and positive working relationships.
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财务
·
Financial
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利用工作轮换、工作的多样性及丰富员工的工作内容等方法来提高工作效率和积极性。为客人提供最高品质的服务为酒店吸引更多的客人。
·
Maximises employee productivity through the use of multi-skilling, multi-tasking and flexible scheduling to meet the financial goals of the business as well as the expectations of the guests.
·
保证为客人提供最高水平的服务，同时完成部门的商业目标使利润大化。
·
Ensures that each profit centre (e.g. Outlet, Banquets) is operated in line with maximising
profit while delivering on the brand promise.
·
确保最低的成本架构为但同时为客人提供品牌承诺的服务。
·
Ensures the lowest possible cost structures whist also delivering the Brand Promise to the
guests.
·
协助完成餐饮部年度营运计划的准备。
·
Assists in the preparation of the Annual Business Plan for Food and Beverage.
·
对经营业绩进行战略分析以更便于得到准确而有意义的预测，适当的时候也让各个部门经理参与其中。
·
Strategically analyses business performance to facilitate accurate and meaningful forecasting, involving the respective Heads of Department as appropriate.
·
以主要的业绩表现指数为基础对成本进行预先管理控制，适当的时候也让各个部门经理参与其中。
·
Proactively manages costs based on key performance indicators, working through the
respective Heads of Department as appropriate.
·
确保财务记录的保留、钱款处理以及及时而准确的财政信息的上报全部符合酒店、公司和本地的制度、政策和规章的规定。
·
Ensures that all hotel, company and local rules, policies and regulations relating to financial record keeping, money handling and licensing are adhered to.
·
协助管理库存，保养厨房内的设施，和其他固定资产。
·
Assists in the inventory management and ongoing maintenance of hotel operating equipment
and other assets.
·
帮助指导配料的输入，菜谱和其他数据的总结，维持物料管理和成本审查的顺利进行。
·
Assists with the input and oversight of product specifications, recipes and other data as
required, supporting the smooth operation of Materials Management and Cost
Audit functions.
·
·
市场营销
·
Marketing
·
准备，落实，更新年度市场计划，当有需要时将部门细分。
·
Prepares,utilises and updates an Annual Marketing Plan, broken down as necessary by
department.
·
及时分析当地的，国内的和国际的市场及供应商趋势，保证酒店的竞争力。
·
Constantly evaluates local, national and international market trends, vendors and other
hotel/restaurant operations to make sure that the hotel’s own operations remain
competitive and cutting edge.
·
鼓励各下属部门负责人建立良好的公共关系，为酒店提供更多的商业机会。
·
Encourages Heads of Department to look for Marketing and Public Relations opportunities to
increase awareness and ultimately business.
·
不断创新，提高餐厅的营业率。
·
Continuously explores ways to support outlets in creating products that help to maximise
revenues and profits.
·
协助提高酒店知名度和营业额的市场和公共关系的机遇。
·
Assist in Marketing and Public Relations opportunities to increase awareness and business
levels。
·
营运
·
Operational
·
充分介绍、落实及保持各项的品牌标准。
·
Ensures that all Brand Standards have been introduced, implemented and maintained as
appropriate.
·
监督各部门的运作，尤其在高峰时间，有需要的时候对部门的工作作调整，以提高工作效率。
·
Monitors all operations, especially during peak business periods, working through the
respective Head of Department to make adjustments where necessary.
·
充分介绍、落实及保持酒店标准。
·
Ensures that all Touches of hotel are introduced, implemented and consistently maintained.
·
基于神秘客人调查的结果，尽快改善及实行相关改正。
·
Responds to the results of the Consumer Audit and ensures that the relevant changes are
implemented.
·
激励员工的创新意识，并且对他们的创新和对部门的贡献给予肯定。
·
Encourages employees to be creative and innovative, challenging and recognising them for
their contribution to the success of the operation.
·
与行政委员会积极配合，学习主动灵活的工作方式，为酒店的客人提供优质的服务。
·
Work closely with other management personnel in a supportive and flexible manner, focusing
on the overall success of the hotel and the satisfaction of hotel guests.
·
保证所有厨务部员工以积极灵活主动的方式与其他部门的员工协作，我们的精神是：团队协作.
·
Ensures that all employees work in a supportive and flexible manner with other departments,
in a spirit of “We work through Teams”.
·
确保每个员工知道市场上的应季的和新兴的原材料。
·
Ensures that all employees are up-to-date with the availability of seasonal and new products
on the market.
·
检查和监督食品生产的每个过程，在适当的时候提供反馈信息。
·
Tastes and monitors products served throughout the operation, providing feedback where
appropriate.
·
与采购部经理，和备餐厨房一起保证原材料的物美价廉。
·
Works with the Purchase Manager in the procurement of the best product
for the best price.
·
与管事部经理一起保证厨房的卫生状况，保养厨房中的仪器，将破损率将低，延长它们的使用寿命。
·
Works closely with the Stewarding Manager to ensure that hygiene standards are
maintained.
Supervises employees to make
sure that operating equipment is cared for and properly used to maximise its
useful life, and to minimise breakage and personal injury.
·
监督员工餐厅食品的质量，使员工餐厅的食品质量与其他的餐厅一样高。
·
Oversees the quality and variety of food and beverages served in the Employee Restaurant,
ensuing that this outlet is operated to the same standard as any other outlet.
·
人事
·
Personnel
·
监督和帮助录用厨房部的员工。确保在筛选及录用员工时能依照酒店的职能标准。
·
Assists in the recruitment and selection of all culinary employees.
Ensuring that Hotel guidelines and policies are fully implemented when recruiting and selecting employees.
·
监督餐饮部所有员工的出勤情况，保证部门内所有员工的，着装，仪表和个人卫生符合酒店的标准。
·
Oversees the punctuality and appearance of all culinary employees, making sure that they wear the correct uniform and maintain a high standard of personal appearance and hygiene, according to the hotel and department’s grooming standards.
·
给部门领导安培适当的培训或指导发挥他们的工作能力。
·
Develops the skills and effectiveness of employees through the appropriate training, coaching and/or mentoring.
·
组织年度工作评估总结员工的进步，并在专业技能发展上给予支持。同时在各个部门中也组织工作评估，使每个员工都得到肯定和建议。
·
Conducts annual Performance Development Discussions with key culinary employees.
Supporting employees in their professional development goals.
·
与培训部经理和部门培训员一起计划和落实为员工安排的培训。
·
Plans and implements effective training programmes with the Training Manager and
Departmental Trainers.
·
通过提供反馈信息和每月的总结会议帮助完善部门培训员。
·
Assists in the development of Departmental Trainers through ongoing feedback and monthly
meetings.
·
激励员工的创新意识，并且对他们的创新和对部门的贡献给予肯定。
·
Encourages employees to be creative and innovative, challenging and recognising them for
their contribution to the success of the operation.
·
检查厨房每周的排班表，确保计划中体现了部门的商业目标和酒店的服务标准。
·
Monitor weekly kitchen work rosters, making sure that they reflect business needs and
other key performance indicators.
·
支持酒店人本品牌的落实。坚持贯彻酒店的核心理念文化和特色。
·
Supports the implementation of The People Brand, demonstrating and reinforcing hotel Values
and Culture Characteristics.
·
保证所有的员工熟悉我们的员工守则和规定。
·
Ensures thatemployees have a complete understanding of and adhere to employee rules and
regulations.
·
了解关于员工及行业关系的法律、法规，理解并严格遵守员工手册中的规章制度，及酒店关于防火、卫生、健康和安全的制度。
·
Ensures thatemployees follow all hotel, company and local rules, policies and regulations
relating to fire and hazard safety, and security.
·
为员工意见调查的结果提供回馈，对合理要求作出相应的调整。
·
Provides feedback on the results of the Employee Opinion Survey and ensuring that the
relevant changes are implemented.
·
其他
·
Other Duties
·
熟悉行业内的相关规定和员工法规。
·
Is knowledgeable in statutory legislation in employee and industrial relations.
·
熟悉并严格遵守员工手册及管理人守则中的规章制度，及有关酒店关于防火、卫生、健康和安全的制度。
·
Understands and strictly adheres to Rules and Regulations established in the Employee
Handbook, Managers Guides and the Hotel’s policies concerning fire, hygiene and
health and safety.
·
保证高标准的个人仪表。
·
Ensures high standards of personal presentation and grooming.
·
与竞争酒店，商业伙伴和其他的组织建立和维持稳固的，专业的关系。
·
Maintains strong, professional relationship with the relevant representatives from competitor hotels, business partners and other organisations.
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根据酒店、行业和公司的指引，回应需求、改变，执行任何合理的任务及额外职责。
·
Responds to changes in the Food and Beverage function as dictated by the industry, company
and hotel.
·
根据安排出席酒店和部门的培训以提高技能和知识。
·
Attends training sessions and meetings as and when required.
·
执行额外的合理的任务和职责。
·
Carries out any other reasonable duties and responsibilities as assigned
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