With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton and many others.
If you appreciate the impact global travel can have on the world, you may be just the person we are looking for to work as a Hilton Team Member. Because it’s with Hilton where we never forget the reason we're here: to delight our guests, Team Members, and owners alike.
The Senior Manager, Human Resources Operations (Hilton Garden Inn) – Greater China & Mongolia is a strategic partner to Hilton Garden Inn (HGI) leadership team which ensures the right people strategy, HR foundation set-up and proper HR solution towards HGI pipeline expansion is provided.
What will I be doing?
As the Senior Manager, Human Resources Operations (HGI) – GCM, you will be responsible for performing the following tasks to the highest standard:
Work with the Operations leader and act as an advisor to GCM franchised hotels in deployment of overarching HR process and to ensure its effectiveness and consistency across the area.
Work as the process owner for HGI opening, to ensure HGI opening on Brand, on budget and on time.
Act as primary HR contact with owner once MA signed, resolving their questions / concerns and keeping them informed of project progress, including but not limited to GM placement and HR system setup.
Provide proper guidance to hotel GM an HR to make sure full execution of HGI HR initiatives in the hotel.
Be the subject matter expert in all HR related areas, including but not limited to culture, manning, labor cost, leadership team establishment and coaching.
Qualifications - External
What are we looking for?
A Senior Manager, Human Resources Operations (HGI) – GCM is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
Ability to direct collaborative efforts and leverage resources throughout the Hilton organization, including internal resources, external resources and other constituent groups as appropriate with aim of furthering Company goals.
Ability to analyze financial data as required in order to make strategic and tactical decisions.
Ability to manage change, resolve conflicts and ensure collaboration within teams and / or units; includes maintaining the highest standards of ethical conduct and integrity.
Absolute discretion and confidentiality regarding sensitive information.
Ability to take initiative to identify, prioritize and implement all elements required for team to fulfill responsibilities in keeping with core strategic goals.
Strong problem-solving skills, including ability to effectively address any issue in collaboration with others as appropriate.
Ability to proactively identify and prevent potential problems, developing problem solving skills among direct reports and other team members as appropriate.
Demonstrate clear thinking / problem solving, successfully led projects / process improvements.
Ability to advocate and implement professional development for self, direct reports and others, including capability to work with peers and other resources to provide development and mentoring opportunities in adherence to organization’s standards for performance feedback.
Ability to evaluate and identify opportunities from a strategic perspective, including ability to develop, prioritize and implement plans to meet organization’s core strategic goals.
Ability to assimilate new concepts and practices into position and the department and provide effective training to subordinates for on-the-job training, policies and procedures, departmental training topics and professional development.
Knowledge of business mathematics, including ability to calculate percentage changes and averages / weighted averages.
Working knowledge of Microsoft Excel, including ability to understand / manipulate basic spreadsheets.
Analytical; knowledgeable of statistics and strong Excel skills in data compilation and aggregation.
Ability to work independently and manage the independent work of other team members as appropriate, recognizing need for involvement of other teams / peers and capability to effectively facilitate that collaboration.
Well versed in multiple aspects of HR with prior experience of administering policies and practices, preferably in a global and / or matrix organization.
Strong customer focus and able to effectively and quickly build relationships, establish trust, respect, competence and confidence.
Able to manage high volume workload and have a flexible approach.
Excellent presentation skills and written communication.
Strong relationship management skills and track record of establishing credibility and delivering results.
Strong knowledge of China local labor legislation.
Fluency in English and Mandarin to meet business needs.
Able to travel frequently within China.
What will it be like to work for Hilton?
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travellers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
