Primary Responsibilities主要职责
• Facilitates all corporate training programs including: New Heartist Day Orientation, Fairmont Service Culture, Leadership Courses, Performance Management, Train the Trainer etc.
• Coordinates with Departmental Trainers to ensure consistent departmental training and completion of Job Task Checklist’s etc.
• Provides on-going coaching and guidance for Departmental Trainers to ensure consistency of quality training for all colleagues
• Acts as an internal performance consultant, involved in facilitating departmental meetings, focus groups and team-building activities
• Assists the Executive Committee with development of specific action plans to address training issues identified in the Hotel’s Employee Opinion Survey results, VOG and LQA audit.
• Partners with external organizations who provide support for the hotel's learning strategy
• Assists Corporate Learning Coaches in the development of companywide learning initiatives
• Oversees all cross-training, e-learning program and educational assistance participation
• Provides a variety of training tools and resources to assist our Colleagues with career development plans
• Designs and provides internship programs to assist our trainees with career development plans
• Administrate overall training budget and forecast, including monthly accruals and expenses, and ensure settlement of bills
• Responsible for overall training needs analysis & report and monthly/year end overall training report etc.
• Talents may be assigned to other duties in the hotel as and when required by business levels.
• Assists Talent & Culture in Recruitment, Employee Relations and other areas as needed
• 实施并开展所有集团培训项目包括但不限于：心艺家·新旅程入职培训，费尔蒙服务文化，领导力课程，绩效管理，培训培训师等。
• 协调部门培训师确保部门培训持续开展及工作任务清单的完成。
• 持续辅导并指导部门培训师确保部门培训质量。
• 作为内部绩效顾问，参与并开展部门会议，关注小组及团建活动。
• 协助行政管理委员会执行相关行动计划，并识别出员工敬业度调查，宾客之声和LQA审计结果反馈的培训问题进行跟进。
• 与外部组织合作支持酒店的培训战略。
• 协助集团培训师贯彻落实集团层面培训举措。
• 全面负责所有交叉培训、线上培训和教育援助的实施。
• 提供多种多样的学习工具和资源以支持同事们的职业发展。
• 设计并提供实习生项目以支持实习生职业发展。
• 管理整体培训预算和预测，包括月度预提和费用，确保付款完成。
• 负责完成培训需求分析报告，年度和月度培训报告等所有培训相关报告。
• 人才均可能将按照酒店业务水平被安排到酒店的其他岗位所需支援。
• 协助人才文化部关于招聘、员工关系等及其他相关工作。
Knowledge and Experience知识和经验
• 3 - 5 years’ experience in the Hospitality Industry, with previous experience in a leadership role
• University/College degree or diploma or a formal education in Hotel Management or Human Resources Management an asset
• Previous experience developing, organizing and delivering training programs an asset
• Strong computer skills, proficient with MS Office (Word, Excel, Outlook).
• Self-confident, creative and proactive, able to prioritize and make effective decisions and meet deadlines
• Able to develop strong relationships with Colleagues and Leaders
• Ability to identify individual talents and develop others
• Highly passionate about the company Mission, Promise and Values
• Possesses excellent interpersonal and communications skills, including public speaking
• Strategically plans, implements and orchestrates to achieve goals
• Fluent written & speaking in both of English and Mandarin
• 3-5年酒店行业领导岗位经验。
• 本科或大专学历，具有酒店管理或人力资源教育经历优先。
• 有开发、组织和开展培训经验优先。
• 熟练使用计算力能力，包括Word, Excel, Word, Outlook和PowerPoint。
• 自信，创新，积极主动，能有效管理时间和果断决策，确保按时完成工作任务。
• 能与同事和领导保持良好的人际关系。
• 能识别人才并发展他人。
• 对公司的使命、承诺、价值观充满热情。
• 优秀的人际交往技能和沟通技能，包括公众演讲。
• 善于计划，执行及安排促进目标的完成。
• 优秀的中英文书面和口头表达能力。
Your team and working environment:
Fairmont Chengdu, situated within the Palm Springs International Centre, is located in the heart of Tianfu New Area and Chengdu Hi-tech Zone and is adjacent to the Century City New International Convention & Exhibition Center, Global Center and the Tianfu Software Park. The hotel features 336 guest rooms, Gold Executive Floor, over 1,350 square meters of meeting facilities, and a collection of F&B concepts including an all-day-dining restaurant Spectrum, CUBE a three-floor concept - lounge, cocktail bar and restaurant, a signature Sichuan Chinese restaurant Chang Yi, and our feature restaurant MIKU occupying the top level of the hotel.
成都棕榈泉费尔蒙酒店坐落于棕榈泉国际中心，地处天府新区的核心区域及成都高新区，毗邻世纪城新国际会展中心，环球中心及天府软件园。
成都棕榈泉费尔蒙酒店设有336间酒店客房，金尊行政楼层，超过1350平方米的会议及宴会设施，以及一系列的餐饮设施，包含全日制餐厅“食百绚” ，三层楼的酒廊、鸡尾酒吧及特色餐厅“Cube”，精品川菜中餐厅“尝艺”，以及位于酒店顶层的“觅”特色餐厅。
Note: Customization may be included for any specific local or legislative requirements, such as work permits
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit
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