指导客户关系工作的各个方面，从而最大程度获得当前和未来贵宾宾客满意度。 Directs all aspects of the guest relations function to achieve the highest possible guest satisfaction to current and future VIPs.   监督客前厅工作人员，以确保来宾始终得到礼貌接待及充分的注意和重视，由此实现最大的客人满意度。 Monitor Front Office’ personnel to ensure maximum guest satisfaction through personal recognition and prompt cordial attention from arrival through departure. 在贵宾到达前对贵宾房进行检查。 Inspects all VIP rooms prior to arrival. 处理客人投诉，如有必要则将其提交给有关部门，并对纠正措施进行跟进。 Handle guest complaints and refer them as necessary, follows up on corrective action. 在考虑酒店入住情况和预测以及大规模的团组活动，特别是关于提前或延迟到达及离店的情况的前提下，为客户关系部员工准备高效的工作计划，安排节日和假日。 Prepare efficient work schedule for Guest Relations Staff, arranging holidays and vacation, taking into consideration project occupancy and forecasts and any large group movements, especially those with early or late arrivals or departures. 与上级领导和人力资源部一起进行人力规划和管理需求。  Works with Superior and Human Resources on manpower planning and management needs. 拥有4年前厅或宾客服务工作经验，包括在相似规模和复杂程度的酒店的管理经验，或与此相当的教育和相关工作经验结合的背景。 4 years experience in front office / guest services operations, including supervisory experience at a hotel of similar size and complexity, or an equivalent combination of education and experience.