JOB OVERVIEW 职位概述
•Keep good communication with other supervisors and employees. Timely communication with the manager and ensure the fitness centre staff to provide the best service for the guest, to keep all sorts of equipment cleaning and hygiene. To maintain the normal operation of all equipment, and the normal operation of various regions. Water safety attention to guests.
•保持与其他主管和员工的良好沟通.及时与经理沟通，确保健身中心员工为客人提供最好的服务，保持各种设备的清洁卫生。维持所有设备的正常运转，保证各区域正常运营。时刻关注客人水上安全。
DUTIES AND RESPONSIBILITIES 工作职责
•Regularly check the pool all the equipment, ensure the normal operation. Check the water temperature and room temperature
•定期检查泳池所有设备，确保正常运转。检查水温及室内温度
•Anywhere at any time according to the guest's access and use of the equipment, make all-round follow-up services in a timely manner
•随时随地根据客人的出入及使用设备情况，做出及时全方位的跟进服务
•Training workers basic medical knowledge
•培训员工基本救护知识
•Promote hotel promotions latest information
•推广酒店最新促销信息
•Often with members to communicate effectively
•经常与会员进行有效沟通
•Organization member activities
•组织会员活动
•Periodically to the pool disinfection, dust collection
•定期对泳池进行消毒，吸尘
•Ensure that receive and follow up all the information about the department, set the standard in order to maintain and obtain the guest's satisfaction
•确保接收与跟进有关本部门的一切信息，以便维持设立的标准和获得客人的满意
•With internal staff and guests to build and maintain positive relationships, in order to efficiently meet their reasonable demand
•与内部员工和客人建立和维持积极的关系，以便能有效满足他们的合理需求
•Anticipate guest needs, answer customer consultation, and solve the problem for the guest
•预见客人的需要，解答客人的咨询，并为客人解决问题
•Through the conversation with customers and internal staff to set up good image in the hotel
•通过与顾客和内部员工的交谈为酒店树立良好的形象
•Maintain high standards of product and service knowledge to better explain to the customer and sell hotel services and facilities
•保持产品和服务知识的高水准以便更好向顾客解说、出售酒店的服务及设施
•According to the needs of the guests to help and guide them to the hotel all kinds of places
•根据客人的需要，帮助和引导他们到酒店的各种场所
•Understand about the hotel special promotions and, in order to know their needs and make a reply
•了解关于酒店特别的促销活动及事情，以便知晓他们的需要并做出回复
•Understanding of hotel the latest information in order to provide information service for the guest
•了解酒店最新的信息以便为客人提供信息服务
•Accurately receive, record and convey the guest's requirements
•准确地接收、记录及传达客人的要求
•Efforts to resolve guest complaints and complaints after the follow-up processing, and promptly report to the recreation manager or its authorized representative
•努力解决客人投诉以及投诉后的追踪处理，并及时上报康乐部经理或其授权代表
•To maintain the working area and ensure that equipment is maintained in a clean and maintain the good condition
•对工作区域进行维护，并保证设备处于清洁及维护的良好状况
•According to the hotel, health, safety, and health policy executive responsibility and stick to supervise staff personal appearance and hygiene standard
•按照酒店健康、安全、和卫生政策执行职责，并坚持监督员工个人形象及卫生符合标准
•To take remedial measures timely to a dangerous situation, and report to supervisor of potential danger
•熟悉财产安全、急救、火灾和紧急程序，并安全及时地运行设备进行控制
•Be familiar with property safety, first aid, fire and emergency procedures, and safe and timely operation to control the equipment
•及时对危险的情形采取补救措施，并对上级主管汇报存在的潜在危险
•On time to participate in the green hotel related training, be familiar with the environmental protection green hotel standard associated with this position and knowledge
•按时参加绿色酒店相关培训，熟悉与本岗位相关的绿色酒店环保标准和知识
Required Skills –
技能要求
•Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company.
•拥有在与他人交往时大多数时间所使用的沟通技能；完全代表酒店，品牌和公司与顾客，员工和第三方交往的能力。
•Good Interpersonal Skills
•具有良好的交际技能
•CPR / First Aid certification required
•要求获有CPR和急救证书
•Lifeguard certificate required
•要求获有救生员证书
