- As a Service Associate - Concierge, we rely on you to
作为一名宴会部服务员，您的主要工作职责为：
- To have complete knowledge on the food / beverage / service available / preparation methods and time in sections appointed.
具备指定餐厅的酒水服务制作方法和时间的全面知识。
- To be aware of SLIM and Hotel standards and policies
了解集团总部和饭店的各项标准及规定，并保证这些标准和规定的正确实施。
- Ensures personal grooming and conduct according to hotel standards.
确保个人仪表和行为符合饭店标准。
- Checks schedule and ensures punctuality at work
检查日程表，确保工作准时。
- Ensures that service / items are prepared according to hotel minimum standards and standard procedures
确保服务/品种符合饭店的基本标准和标准程序
- Checks quality / presentation / temperature of food / beverage / service prior to serving
为客人服务之前，事先检查质量/外观/食品温度/酒水/服务等情况。
- Ensures full mise – en - place is prepared prior to start of operations and replenished afterwards
确保运营之前，已事先做好准备工作，及时补充存量。
- Check cleanliness of sections prior and after service
为客人提供服务之前或之后，检查本部门的清洁情况。
- Ensure that all materials, equipment and machinery are properly used and regularly cleaned, in order to prolong usage.
确保正确操作所有的材料，设备和机械，定期清洁，以便延长使用寿命。
- Checks inventory in sections appointed for daily requisition
检查指定部门的库存量，为确定每日申请量做好准备。
- Obtain customer feedback during operations to ensure satisfaction
在运营当中征求客人的反馈意见，确保令客人喜出望外。
- To relay any customer complaints to supervisor
任何客人的投诉都要向上级汇报。
CHARACTERISTICS REQUIRED 要求：
- Technical secondary school or above;
中专及以上学历；
- Strong sense of responsibility and team work spirit;
有责任心和团队合作精神；
- Have good service skills;
具有熟练的服务技巧；
- Be good at communicating with guests and have strong sense of service；
善于与客人交流，具有较强的服务意识；
- Fluent in Mandarin, master the basc spoken English;
普通话流利，掌握基础的英语口语。
