【职位描述】 With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton and many others. If you appreciate the impact global travel can have on the world, you may be just the person we are looking for to work as a Hilton Team Member. Because it’s with Hilton where we never forget the reason we're here: to delight our guests, Team Members, and owners alike. The Manager, E-Commerce - Greater China & Mongolia is responsible for growing company’s business on Fliggy platform. He / she will be in charge of business planning, daily operation, performance optimization and marketing campaigns on Fliggy. What will I be doing? As the Manager, E-Commerce - Greater China & Mongolia, you will be responsible for performing the following tasks to the highest standards: -Manage and strengthen the relationship with Fliggy. -Develop business growth strategy on Fliggy to achieve the business goals based on market trends and corporate business strategy. -Develop and carry out plans to maximize Fliggy store online sales. -Define, analyze, track results and interpret success levels against a defined set of key ecommerce performance metrics. -Manage the Fliggy store, products, promotions, media, partnership and other daily operations to achieve the targets. -Work closely with the internal teams and agencies to continually enhance the user experience and increase conversion and revenue on those platforms. -Collaborate with Revenue, Sales, Destination Marketing and Marketing and E-Commerce Consultation teams to develop strategies for regional tactical promotions. -Provide monthly and quarterly performance reports, projections, and reviews on all key performance metrics. -Introduce industry best practices, standards and innovation. Identifies and capitalizes on opportunities. 【任职要求】 What are we looking for? A Manager, E-Commerce - Greater China & Mongolia serving Hilton Brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviors, skills, and values that follow: -Bachelor's Degree in marketing or E-Commerce -5+ years of Digital Marketing and / or E-Commerce experience -Has good understanding of digital marketing channels -Has strong understanding of China Digital and E-Commerce ecosystem -Strong problem-solving skills, including ability to effectively address any issue in collaboration with others as appropriate able to proactively identify and prevent potential problems -Effective communication, collaboration and team-building skills. -Highly motivated, dependable and has a desire to take ownership of their duties to help the company grow and succeed. -Proficiency with Microsoft Office Suite -Experience working in the Hospitality and / or travel industry is advantageous -Marketing or working experience with BAT or relevant internet companies is advantageous -Able to travel when required. What will it be like to work for Hilton? Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travellers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

The Role 岗位职责： 1. Planning, execution and optimize the digital marketing campaign on time basis to increase the brand and hotel awareness through digital channel and achieve the goal of each digital channels; 策划、执行、优化数字营销活动，通过数字渠道提高品牌和酒店知名度，实现各数字渠道的目标。  2. Develop the new digital channel to increase the revenue from potential target market; 开发新的数字渠道，以增加来自潜在目标市场的收入。 3. Leverage digital marketing initiatives to empower the digital channels to achieve the goal; 利用数字营销举措，授权数字渠道来实现目标。 4. Work closely with revenue and marketing team to optimize the digital channel performance. 与收益和市场团队密切合作，优化数字渠道表现。 5. Closely work with Capella Hotel Group digital distribution and online marketing to support the brand campaign local execution. 与嘉佩乐集团数字分销及线上营销部门保持紧密联系，积极回应与支持集团线上营销战役。 6. Maintain good business relationship with all producers. 同客户保持良好的商业关系。 7. Conduct sales campaign by direct sales call/ visits/mailing for OTA business from all digital sources for bookings and leads. 对线上旅行社和其他数字销售渠道通过电话销售、访问、邮寄开展销售活动。 8. Ensure all incoming correspondence and telephone enquiries are handled with efficiency and great care to build up a pleasant working relationship. 保证对所有的来信和电话询问都进行有效的处理,建立一种令人愉快的工作关系。 9. Keep clients advised of latest information regarding hotel's development. 记录客户对于酒店发展的建议和更新的信息。 10. Assist in conduct training to new teammates. 协助新伙伴的培训工作。 11. To know clearly the hotel objectives and sales target set for his/her area of responsibilities breakdown into weekly,monthly and yearly target set forth in the sales plan. 清楚地了解其分管区域的销售目标，并预先在销售计划中将其按年/月/周的目标进行细分。 12. Constant customer contact directed towards existing customers and potential customers. 同时与现有客户和潜在客户保持经常联系。 13. To conduct daily sales visit to assigned accounts to solicit business for the hotel for bathrooms and food & beverage through effective client account management. 安排每日走访的客户，以期在客房及餐饮上为酒店寻求更多的业务。 14. Identifies and handles sales lead seffectively and efficiently. 快捷高效地处理业务。 15. Conduct active distribution of product information and create awareness in the market and business segment or responsibility. 积极宣传酒店产品。 16. To provide after-sales service in particular to ensure all guest complaints are taken seriously and discussedwith respective department when necessary. 提供售后服务，确保认真对待所有投诉，在必要时与相关部门进行沟通。 17. Interact and attend to guest request,concerns and feedback in a professional manner. 以专业的方式与客人互动，关注他们的需求及反馈。 18. To answer and respond promptly to all correspondence and inquiry from customer and prospect within the time limit set according to policy & procedure. 按政策在规定时间内迅速回复客人要求。 19. Entertain to build rapport with potential customers and to obtain future leads for the Hotel. 保持与潜在客户的联系沟通以期将来使其成为酒店真正的客户。 20. Maintain good relationship with all clients. 与所有客户保持良好关系。 21. Provide guests with the most accurate and up to date information at all times. 向客人提供精确更新的信息。 22. Maintain good inter communication and good working relations with all departments and all external contacts. 与酒店各部门员工及所有客户保持良好的相互沟通和合作关系。 23. Monitors and reports on market and competition within own market segment. 根据各自管辖区域撰写市场及竞争者情况报告。 24. To upkeep of updated record of all sales activities for each accounts (including updated database, production tracking,trends and movement of each accounts). 确保所有客户信息的时时更新，包括数据信息的更新，产品跟踪，客户动向。 25. To develop and maintain a proper database for assigned accounts on a daily basis. 对指定客户的数据信息做到每日更新。 26. To prepare and submit weekly and monthly reports required to be submitted to the S&M Manager. 向市场销售部经理提交每周和每月报告。 27. To participate in“revenue” monthly review with S&M Manager. 与市场销售部经理一起参加每月收益回顾。 28. Participate in daily, weekly and monthly sales meeting to update S&M Manager on the activities of each accounts and market trends 参加销售例会，就客户动向及市场走势市场与市场销售部经理进行沟通，及时更新。 29. Abides by both the hotel and corporate policies and procedures. 遵守酒店及集团的政策和程序。 30. Analyses, evaluates and improves personal performance on a continual basis. 对个人表现进行时时分析，评估和改进。 31. Carries out other tasks as directed by supervisor. 完成其他交予的工作。 Talent Profile 能力&技能需求： Bachelor's degree in Business Administration,Marketing, Hotel and Restaurant Management, or related major. 学士学位，工商管理、市场营销、酒店和餐厅管理或相关专业。 5 years' experience in the sales and marketing or related. 5年以上销售和市场营销或相关专业工作经验。 Solid knowledge on digital channels regarding to content distribution, mechanism of each digital platform and OTA; 具备关于数字渠道的内容分发、各数字平台的运营机制的专业知识。 Excellent spoken and written communication skills in both English and Mandarin are a must. 必须具有良好的中英文交流及写作能力。 Ability to work independently and long hours. 能独立并长时间的工作。 Ability to prioritize, follow up and be well organized with good attention to details. 有优先考虑问题的能力，跟进和组织能力，注重细节。 Good ability of communication, coordination and dealing with emergency and pressure. 具有良好的沟通、协调和应对紧急情况、应对压力的能力。 Sales background is preferred. 销售工作背景者优先考虑。

1.Research and develop promotions/partnerships with online agents to further hotels’ web presence and online revenue, and negotiate on behalf of the hotel for new online marketing initiatives. Write text, prepare photos & work with creative for the specific opportunities. 调研并开发酒店与网站机构关于酒店促销活动的合作，以确保酒店的曝光率与线上收入，代表酒店与网站机构商谈酒店新的市场活动与方案，为酒店特定活动编写文书、准备图片及设计活动方案；对于特别活动撰写文章、准备照片、富有想象力。 2.Locate and add hotel link to new partner web marketing. 查找并添加酒店链接至新合作网站 3. Audit, revise and manage the content of the property web page on all Marriott branded website. 核审、修订并管理酒店官网的内容在万豪网站的发布 4. Manage the offer creation and submission to Marriott branded websites and any other related website. 管理酒店的促销活动并将其提交于万豪官网及其它网站。 5. Act as the primary key person between online third party and hotel. 作为酒店与第三方网络订房中心的首要联系人。 6. Plan and execute tactical and strategic marketing plans through strategic third-party channels. 通过第三方网络渠道组织并执行酒店战略性市场方案 7. Develop Marriott recognized new third-party accounts and maintain ongoing communication with key local and regional third-party accounts. Audit, revise and manage the content of the property web page on all third-party websites. 发展万豪认可的新的第三方网络订房中心，并保持与现有网络订房中心的持续、良好的关系；核审、修订并管理在第三方订房中心网站上的内容支持推动入住相关及其它收入 8.Support to drive stay-related revenue, as well as offers that will generate repeat business through Guest Communication Tool if hotel has. 若酒店有宾客沟通工具，可通过此工具支持推动回头客及其它收入 9. Liaise with hotel operation team on implementation of promotion offers. Ensure offers are properly tagged and are being tracked. 与酒店运作团队落实各项优惠推广活动，确保并跟进优惠活动准确恰当的推广

Responsibilities  工作职责 The E-commerce Manager establishes brand and channel preference, generates revenue and executes data-driven strategy for Four Seasons Hotel. The E-commerce Manager supports the Director of Marketing and Revenue Manager to execute strategies in online distribution and measures success through outcomes supported by analytics and reporting 电子商务经理为酒店建立品牌与市场渠道偏好，创造营收并执行数据驱动战略。电子商务经理协助市场总监和收益经理执行线上分销战略，并通过市场分析和报告的结果衡量战略的成功。 Preferred Qualification and Skills  优先考虑的资格与技能 1.Previous e-commerce, digital marketing, and hospitality and sales experience preferred. 2.Excellent presentation, communication and negotiation skills. 3.Strong analytical mind for business interpretation. 4.Ability to multi-task effectively, managing multiple projects while being cognizant of deadlines and priorities. 5.Ability to manage third-party agencies, partners, and vendors. 6.Proficient in Microsoft Office Suite. 7.Mandarin speaking is a must and work authorization in China is required. 1.具有电子商务、数字营销、酒店和销售经验者优先； 2.出色的演讲、沟通及谈判技巧； 3.具备较强的商务谈判分析能力； 4.能够充分了解项目截止日期及优先事项，并有效地完成多项任务和管理多个项目； 5.管理第三方合作机构、合作伙伴及供应商的能力； 6.精通Microsoft Office Suite系统； 7.能够讲普通话及具有在中国工作的许可。