岗位职责 Job Responsibilities
1. 全面负责中餐厅日常运营管理，统筹餐厅服务、出品衔接、现场接待工作，标准化服务流程，保障整体服务品质与用餐体验。
Be fully responsible for the daily operation management of the Chinese restaurant, coordinate service procedures and kitchen docking work, standardize service processes, and ensure overall service quality and guest dining experience.
2. 负责前厅团队管理，完成人员排班、岗前培训、现场督导及绩效考核，规范员工服务礼仪，提升团队整体服务水平与执行力。
Manage the front-of-house team, complete staff scheduling, on-the-job training, on-site supervision and performance appraisal, standardize service etiquette, and improve the overall service capability and execution of the team.
3. 具备良好的销售能力，负责餐厅营收提升工作，主动推广餐厅散客、包厢、套餐、宴会及储值活动，完成门店月度、季度及年度销售指标。
Possess certain sales capabilities and be responsible for restaurant revenue growth. Actively promote walk-in business, private rooms, set menus, banquets and membership recharge activities to achieve monthly, quarterly and annual sales targets.
4. 维护新老客户资源，主动挖掘企业客户、商务宴请、团建聚餐等客源，建立稳定客群，提升餐厅复购率与营业额。
Maintain new and regular customer resources, actively develop corporate clients, business banquets and team-building dining resources, establish stable customer groups, and improve restaurant repurchase rate and turnover.
5. 负责宾客接待与客诉处理，快速妥善解决服务、菜品相关问题，把控服务细节，持续提升顾客满意度与口碑。
Take charge of guest reception and complaint handling, solve problems related to service and dishes efficiently, control service details, and continuously improve customer satisfaction and brand reputation.
6. 管控餐厅物料、耗材、餐具及库存成本，合理控制各项运营开支，实现降本增效。
Control the cost of restaurant materials, consumables, tableware and inventory, reasonably reduce various operating expenses, and achieve cost reduction and efficiency improvement.
7. 严格落实食品安全、消防安全、环境卫生及消杀管理，严格遵守食品安全法规及门店各项管理制度，杜绝安全隐患。
Strictly implement food safety, fire safety, environmental hygiene and disinfection management, comply with food safety regulations and store management systems, and eliminate potential safety hazards.
8. 统筹各类宴会、团建、商务接待活动的对接、布置与全程落地，保障大型接待活动顺利开展。
Coordinate the docking, layout and full execution of banquets, team building and business reception activities to ensure the smooth progress of large-scale events.
9. 定期统计经营数据、复盘销售及运营情况，分析经营问题并制定优化、销售提升方案，按时完成上级工作汇报。
Statistics operating data regularly, review sales and operation performance, analyze operational problems, formulate optimization and sales improvement plans, and complete work reports on time.
任职要求 Job Requirements
1.有社会餐饮运营及管理经验优先。
Experience in social catering operation and management is preferred
2. 3年及以上中餐厅前厅管理工作经验，熟悉中餐运营、服务标准及宴会流程，熟悉餐饮销售模式。
At least 3 years of front-of-house management experience in Chinese restaurants; familiar with Chinese catering operation, service standards, banquet procedures and catering sales models.
3. 具备较强的市场意识和销售开拓能力，擅长客源开发、客户维护、宴会及包厢销售，能够独立完成门店销售任务。
Strong market awareness and sales development capabilities, good at customer development, customer maintenance, banquet and private room sales, able to independently complete store sales tasks.
4. 优秀的沟通协调、团队管理、临场应变及问题处理能力，可高效处理突发状况及宾客投诉。
Excellent skills in communication and coordination, team management, on-site emergency response and problem solving; able to handle emergencies and guest complaints efficiently.
5. 熟悉食品安全、餐饮行业相关法律法规，细节把控能力强，具备高度的服务意识、责任心和抗压能力。
Familiar with relevant laws and regulations of food safety and catering industry; meticulous in work with strong service awareness, sense of responsibility and pressure resistance.
6. 熟练使用办公软件，可独立完成数据统计、报表制作及经营分析汇报。
Proficient in office software, able to independently complete data statistics, report production and operation analysis reports.
7. 形象气质良好，职业素养高，服从管理，能适应餐饮行业轮班及节假日排班工作。
Neat appearance with good professional quality, obedient to management, able to adapt to shift work and holiday scheduling in the catering industry.
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