岗位职责： 1、负责宾客游泳的绝对安全、勤巡视池内泳者的动态，发现溺水者要迅速处理，做好抢救工作并及时向领导报告。 2、认真做好每天的清场工作。 3、负责游泳池水质的测验和保养及游泳场地的环境卫生。 4、确保救生台不得空岗，无关人员不得进入池面。 5、勤在泳池边观察，注意游泳者的动向，防止发生意外，保证宾客的安全，对不会游泳者可作技术指导。 岗位要求: 1、具有1年以上酒店救生员工作经验。 2、熟悉游泳池服务知识、掌握游泳和救生急救技术，懂得游泳卫生消毒知识，具有救生员证书。 3、 能按服务工作规范的质量标准独立进行工作。 4、 有在水中进行急救和在陆地上进行人工救护的能力。

岗位职责 1、按照下达的任务单，组织面点师制作各种面点产品。 2、检查本组员工仪容仪表及个人卫生。 3、注重质量，严格把好面点制作质量关。 4、协助厨师长拟定点心成本及控制毛利率。 5、提出面点新品种及推销方案报厨师长审定。 6、负责本组员工的考勤工作。 7、根据员工特点搞好技术指导和业务培训。 8、完成厨师长交派的其他工作。 岗位要求 1、西饼房相关管理工作经验2年以上。 2、熟悉西式面包、点心制作，有一定的创新意识 。

【岗位职责】 1、时刻注意餐厅的动态，妥善处理发生的各种问题； 2、开好班前会，带领全班员工按照操作规程做好接待服务、清洁工作，以确保服务工作 准确、优质、高效地完成。 3、落实每天卫生工作计划，保持餐厅整洁； 4、检查餐厅服务员的仪容仪表，协助上级考核服务员平时的工作表现，定期向管理人员汇报。关心本班员工的生活和思想情况； 5、协助餐厅经理做好员工培训工作，提高员工素质，解决问题，调动员工积极性； 6、负责餐厅物料用品的领用、发放和损耗报账工作，定期检查和清点餐厅设备财产，确保安全、完好； 7、完成餐厅经理授权交办的其他工作。 【岗位要求】 1、具备较强的责任心，具备一定的组织能力和计划能力； 2、具有一定的观察力，能发现细小的问题，预防问题的发生； 3、熟识餐厅散客及VIP用餐的服务; 4、具有一定的临场应变的能力，能很好地处理客人投诉。

岗位职责 1. 负责所管辖公共区域的清洁卫生工作，确保达到酒店规定的卫生标准。 2. 做好公共区域的日常巡视工作，检查下属的工作表现，检查卫生工作质量，检查公共场所设备运转情况，并作好记录。 3. 制定物品使用计划，控制清洁用品消耗量并准备相应的替换量，监督清洁工具和机器设备的使用与保养，减少磨损，降低磨损，杜绝浪费。 4. 处理与公共区域卫生，设备等有关的投诉及突发事件。 5. 负责所属区域的财物管理和消防安全工作。 6. 负责下属员工的督导、培训、考核工作。 7. 完成上级指派的其他任务。 岗位要求 1、有1年以上同星级公共区域管理工作经验。 2、有良好的团队领导精神及执行力，工作认真责，作风正派。 3、熟悉公共区域清洁专业知识，熟练使用电脑。 4、熟练掌握公共区域工作的各个环节和程序、服务流程和质量标准。 5、具有组织协调能力、应变能力、经营能力以及文字表达能力和信息管理能力。 6、处理问题周到、果断，能独立处理各种投诉。

岗位职责 1、负责缝纫床单、台布、制服、窗帘、床罩； 2、保持缝纫设备处于良好的工作状态； 3、帮助收发制服； 4、完成主管交给的工作； 5、缝补及修改员工制服； 6、完成上级交给的其它工作； 岗位要求 1、身体状况和视力良好； 2、对布料的分辨有良好的了解；

招聘客房文员一名

岗位职责： 1、及时和有效率并且有礼貌的为客人、会员或者是游客提供服务。 2、维持俱乐部的设备并且按照程序标准对其进行清洁。 3、维修和维护问题需要向主管报告。 4、熟悉自己负责的设备，并且可以熟练掌握设备、服务和其他的相关的标准信息要正确地提供给客人。 岗位要求： 1.熟悉游泳池，沙滩吧服务知识，掌握游泳和救生急救技术，懂得游泳卫生消毒知识； 2.有在水中进行急救和在陆地上进行人工救护的能力。 3.有国家认定的救生证。

岗位职责 1.遵守操作规程及酒店规章制度。 2.按计划检修客房，检修公共区域，根据客房损坏情况排出先后次序。 3.完成综合性临时任务，如检查VIP房；监督客房、餐厅、大堂等外包大修工作。 4.完成宾客提出的小修工作。 5.完成维修领班安排的其它工作。 6.提供客房设施现状、公共区域现状，提出补救意见。 岗位要求 1.中专以上文化程度；同岗位工作经验。 2.以电工优先，对钳工、管工、空调、木工、油工专业知识有一定的了解，具备一专多能，动手能力强。 3.五官端正。 4.具备一定的英语对话能力。 5.身体健康，精力充沛。

岗位要求 1.中专职高以上学历，有工作经验者优先考虑 2.能够使用流利的外语 3.具有较强的对客服务能力、微笑、礼貌待客，沟通能力强 4.优秀的团队精神 5.熟悉电脑操作 6.有一定的销售意识或者技巧 7.形象好，气质佳，声音真诚，身高 160cm以上（女生）；175cm以上（男生）

【岗位职责】 1、负责燃料节约、水电节约，水质的质量验收和评估。 2、按照操作规程，做好水质管理确保锅炉的安全运行。 3、做好锅炉及其附属设备（包括分汽缸的阀门、供水泵水处理设备）的维护保养和年度检修工作。 4、按照规定做好巡视，并做好各种运行参工作，杜绝“跑”、“冒”、“滴”、“漏”的现象，做到文明生产。 5、不断学习新技术，提高司炉水数的记录。 6、做好锅炉房日常维护保养平，做到勤检查，勤调节，保持锅炉压力稳定，做好节能工作。 【岗位要求】 1、持有劳动部门颁发的“蒸汽锅炉操作证”即上岗证。 2、了解锅炉安全操作规程劳动保护、消防安全、环境保护等有关知识。 3、能够熟练地进行锅炉操作，熟悉锅炉构造、原理、操作规程，能对锅炉及附属设备进行维护、保养，对一般故障有分析判断和排除能力。 4、有强烈的工作责任心，热爱本职工作。 5、身体健康，精力充沛。

1.  在餐厅提供顺畅、有效的服务，确保这些服务达到凯悦标准。      Provides fluent and efficient service in accordance with Hyatt standard.  2.  在服务的时候可以向客人推荐菜单，回答相关的要求并根据食物和饮料给客人一些建议。      Gives recommendation on service and responds guest Food and Beverage request as well as provides suggestion.  3.  根据顺序和程序为客人安排座位，点单并服务食物和饮料。      Assigns seats to guest according to subsequence and procedures, takes order of food and beverage. 4.  对MICROS电脑系统的各方面都要全面了解。      Has a thorough knowledge to all sides of MICROS System. 5.  根据部门营运手册的要求确保餐厅里所有的食物和饮料，机器和设备都是正常的。      Ensure all food and beverage, machines and equipment to be normal running according to Departmental Operation Manual. 6.  努力使我们的客人满意，让他们能经常光顾餐厅。      Makes effort to satisfy our customers and makes them repeat to dine in the restaurant.  7.  为客人点单和上菜，要避免不必要的延误。      Takes food order and delivers foods to avoid unnecessary delay. 8.  掌握关于餐厅菜单和酒单的知识。     Has thorough knowledge of menus and wine list. 9.   促销菜单并说服客人选择价格较高的食物以增加总收入，例如：汤，饮料，沙拉，甜点，等等。     Up sells menus and persuades customers to select higher price foods to increase revenue, e.g. soup, beverage, salad, dessert etc.

1.  礼貌并有效地处理客人和员工的投诉或询问，并将无法立即处理的客人投诉或困难时，需汇报至主管并持续跟进确保解决。     Handle guest enquiries in a courteous and efficient manner and report guest complaints or problems to supervisors if no immediate solution can be found and assure follow up with guests. 2.  明晰他/她的首要任务是为客人提供服务，并以客人的需求和安全为第一要务。      Realize that his/her primary role is to be of service to the guest and that their needs & safety come first. 3.  确保告知酒店客人正确的消息和活动信息。      Must impart correct information & advise the guest on the various services/activities in the hotel. 4.  确保所有区域时时整洁。      Must keep all areas clean at all time. 5.  必须完全了解急救和救生的技术。     Must be completely conversant with first aid & life saving techniques.  6.  时刻关注客人发出的求救信号。      Must be attentive and alert for any signs from the guest.

-    以身作则搞好自己的卫生区域，包括每顿饭烧好后的炉灶，铁锅，烧菜的勺子和自己的工作台面。 -    进入冰箱的食品一定要用保鲜膜封好，并写上当天的日期。 -    在工作中随时注意对餐用具的随时消毒，生熟分开。并在工作过程中做到落手清。 -    烧饭的厨师烧完饭后将蒸饭车清洗干净，并且将淘米桶清洗。 -    切配的厨师在加工完食品以后，应清洗所有的墙面，地板，水斗以及所有的工作台面。把所有的砧板和刀清洗干净，并完整地放好。 -    冷库冷藏室的食品生熟分开。每天清洗所有的墙面、地面和货架。 -    速冻间存放带冰的食品，并有明确的标签，如海鲜，肉类、鸡类等。要求堆放整齐，写上日期。 -    所有的厨师必须无条件地服从领班的指挥，在领班不在场的情况下，所有的厨师自然付起责任。 保质保量的完成各项任务，有责任对不符合卫生标准的食品检查，有责任向领班提出各种建议，并且有权拒绝烹饪。

Primary Responsibilities 主要职责 MAINTAIN THE CLEANLINESS AND QUALITY OF PUBLIC AREA 保持工区的清洁卫生   ·        Patrol and be responsible for public area and inspect ensure hotel area cleanliness up to the standard set up by the hotel. And ensuring maximum guest satisfaction and adhering to standard required by our hotel. 负责巡查所有公共区域的卫生，确保清洁状况良好，以高水平的卫生保证客人最大程度的满足。 ·        To work on a rotation basis within Housekeeping. To cleaning and upkeep carpets, upholstery and hard flooring in accordance to Hotel standards. 做好客房部基础工作运转，按照酒店标准对地毯、家具及硬地面进行清洁保养。 ·        To respond to paging and follow up where cleaning is needed. 及时清洁责任区域并时刻保持其整洁。 ·        Arrange to general cleaning of restaurants, offices and public area assigned to him/her periodically by shampooing carpet, dusting and cleaning chandeliers, ceiling, A.C grills and other hard to reach fixtures and places asides form performing his daily cleaning duties. 在日常工作中安排清洗餐厅、办公室、公共区域地毯的工作，定期打扫天花板，空调风口或其他死角的卫生。 Knowledge and Experience 知识与经验 ·        Experience in HSKP for 2 years will be preferred have Housekeeping PA management working experience. 具有客房部公共区域的2年的工作管理经验。 ·        Familiarity Housekeeping chemicals and cleaning SOP. 了解客房清洁用品和工作标准。

Primary Responsibilities主要职责 1.To plan, organize and supervise the Laundry activities on a daily basis，Enforces policies and procedures in relation to the Laundry, trains and directs all staff within the section. 计划、组织、管理洗衣房日常工作执行洗衣房的各项规章制度, 培训和领导部门内员工。 2.Supervises and coordinates the activities of all laundry and valet personnel engaged in the processing of guest items, house laundry/dry cleaning and pressing items. 管理和监督洗衣房活动，亲身参与洗衣、熨烫工作。 3.Assists the Manager Laundry in supervising and coordinating all activities within the section. 协助洗衣房经理有效地完成工作。 4.Ensure that guest items and staff uniforms are operation. 保证客衣和员工制服正常运作。 5.Properly cleaned and according to the corresponding laundry list. 根据洗衣单正确清洗衣物。 6.Examine tears, stains and missing accessories due to processing and that these be remedied and replaced. 检查破损，染色和丢失附件的衣物并将其缝补和替代。 7.Promptly and efficient collection and delivery. 迅速和有效地收发衣物。 8.Maintains quality in cleaning and finishing and sees to it that systems and procedures are being followed. 保证洗衣质量和洗衣时间，检查操作是否合符规范。 9.Ensures that all equipment is used and being cleaned properly, refer to the Laundry Manager any unusual sound or defects of the equipment. 确保所有机器的清洁，如听见机器运转有杂声、机器停顿、运转不良或损坏，马上通知洗衣房经理以上情况。 Knowledge and Experience知识与经验 1.Least 4 years working experience in hotel laundry room 至少4年的洗衣房工作经验 2.Have similar position in international 5 star hotel 具有国际5星级相同职位经验 3.Have laundry operation and management experience 具有洗衣房操作和管理经验

Primary Responsibilities 主要职责 1.Maintains excellent grooming standards at all time. 保持良好的仪容仪表。 2.Greet guests with a smile, offer assistance with coats, bags etc., and introduce yourself. 微笑服务，协助顾客就座、挂外套及背包等，并做自我介绍。 3.Smile & wish all guests a nice greeting as they enter & exit the restaurant, even if they are not designated to your section. 在客人进入或离开餐厅时，面带微笑并主动问候客人，无论在任何服务区内。 4.To have full knowledge of the Food & Beverage menu contents and all other special promotions taking place in the hotel. Knowledge of all menu items, garnishes, contents and preparation methods. To be able to explain them in detail to guests. 充分掌握餐饮相关的菜单和其他酒店促销的特殊菜品和饮品，了解菜单所有栏目、装饰菜、食物和烹制方法。能够为客人提供相应的详细说明。 5.To understand how to operate all the equipment used in the outlet. 懂得使用餐厅内的所有设备。 6.Confidently knowing opening hours of all restaurants & hotel outlets. 熟悉所有餐厅及酒店其他部门的营业时间。 7.By completing checklist on preparing the restaurant for service. 在餐厅备餐的过程中严格遵守服务标准。 8.No offensive or impolite language. 不可使用冒犯或不礼貌的语言。 9.Offer drinks, pre, during and after meal service. 在客人餐前，进餐时和进餐后都为其提供饮品。 10.Look for ways to upsell and add value. 能通过多种促销的手段为酒店带来更多经济效益。 11.Timeliness in pick up and delivery of menu items. 及时为客人接取菜单。 12.Efficiency of work in dish wash, pantry, and service preparations. 能高效地清理餐盘、整理餐具储藏室和完成准备工作。 13.Clean all coffee machines and make sure to use the right detergents and pills. Any maintenance issue should be reported to the leader on duty. 清洁所有的咖啡装置，并确保使用安全适当的清洁剂和清洁药物。如果出现任何维护问题，必须及时向在岗管理者进行通报。 14.Cleanliness and work safety in food preparation and service areas, and make sure all areas are cleaned and maintained in accordance with operating procedure. 在备餐的过程中和工作服务区域必须干净、卫生，并确保所有区域与开始用餐时一样整洁。 15.To perform all duties and responsibilities in a manner that ensures your safety and that of others in your workplace. 在工作过程中，能够做好本职工作，保证自己及其他人的安全。 16.Follow up any guest questions or queries immediately and if you don’t know the answer, check with your Manager. 满足客人的各项要求，如不能立即回答客人的问题请与经理联系。 17.The management reserves the right to change / extend this job description if necessary at any point of time during her / his employment. 如有必要，该部门有权更改或补充该职位描述。 18.Carries out any other reasonable duties and responsibilities as assigned. 完成任何其他合理的职责和被指派的职责。 Knowledge and Experience 知识与经验 1.Certificate or diploma in hospitality or related field. 具有酒店管理或相关领域的学历/专业证书。 2.6 – 12 months in a food service position, similar operations style. 具有6-12个月餐饮相关的服务经验。 3.Retail or guest interaction experience. 具有销售/对客服务经验。 4.Food and /or beverage knowledge (personal interest/ professional). 对餐饮有一定了解（个人爱好/专业）。 5.Technical service skills. 专业服务技能。 6.Interpersonal skills – communicates easily/openly. 人际交往能力-与人沟通轻松/大方。 7.Communication skills in English spoken/written. 具备英语听说读写的能力。 8.Reliable and consistent. 可靠且能持续性地保持优质服务。 9.Comes across as enthusiastic, energetic. 充满热情，精力充沛。

Primary Responsibilities 主要职责 1·          To collect and review all documents necessary for preparation of the payment run (purchase request, purchase order, receiving record, invoice, etc.). Ensure the mathematical accuracy, legitimacy and completeness of the transaction before filing them by Supplier name, awaiting payment. 收集和检查准备执行付款所必需的所有文件（请购单、订购单、收货记录、发票等）。在按供应商名称归档、等待付款之前，确保交易数字的准确性、交易的合法性和完整性。 2·          To prepare Payable Vouchers and initiate the payment process in a timely manner. 准备应付账款凭证，及时开始走付款程序。 3·          To perform all Accounts Payable sub-ledger postings and to verify that Accounts Payable sub ledger and General Ledger balances agree. 执行所有应付账款分类账过账，并核实应付账款分类账和总账余额一致。 4·          To maintain the filing system for creditors’ and ensure that on-hand outstanding invoices match with A/P ageing report as per the system. 维护应付账款归档系统，并确保现有未清偿发票与系统的应付账款账龄报告一致。 5·          To perform monthly reconciliations between AP sub ledger accounts and supplier statements. 每月核对一次应付账款分类账和供应商对账单。 6·          To print a system generated payment summary and ensure the prompt payment of all invoices selected. 打印系统生成的付款概要，并确保即时支付选出的所有发票。 7·          Stamping all documents “paid” once the payment approval process is completed, to prevent the risk of double payment in the future. 一旦付款批准程序完成，即在所有文件上盖上“已付”字样，以防日后出现重复付款的风险。 8·          To properly monitor the issuance of cheques and the safeguard of any unused cheques. 妥善监控支票的签发，保管好任何未使用的支票。 9·          Complete all the overseas contracts signed with the hotel and the related taxes to be paid by both parties in the later stage. 完成所有与酒店签订的境外合同备案及后期双方交易酒店需要缴纳的相关税金工作。 Knowledge and Experience 知识与经验 1·        Finance management professional knowledge and leadership skills. 酒店财务管理专业知识及领导能力。 2·        Skilled in the use of office automation equipment and related management software. 熟练运用办公软件及相关管理软件。 3·        Excellent written and verbal communication. 具备优秀的书面和口头表达能力。 4·        Work experience of finance management for three years or above in 5 star hotels. 至少三年以上五星级酒店财务管理同岗位工作经验。 5·        Comes across as enthusiastic, energetic. 充满热情，精力充沛。 6·        Able to perform task assigned. 能够很好地执行被分配的任务。

Primary Responsibilities主要职责 1.Cleans and re-sets working area. 清洁及重新布置工作区域。 2.Maintain a hygienic kitchen according to HACCP. 根据国际HACCP维护厨房的卫生标准。 3.Responsible for providing sufficient equipment which are in accordance to sanitation standards and in good condition, to the outlets and kitchen sections. 负责提供足够的设备无论是卫生标准还是好的条件。 4.Responsible for ensuring sufficient cleaning supplies and equipment to operate the stewarding section, during a shift. 负责确保充足的清洁剂和设备在当班的时候。 5.Takes the daily inventory and requisition of cleaning supplies. 预备每天清洁用品的申请和盘点。 6.Responsible for the proper handling and maintenance of all equipment in the kitchen. 负责厨房所有设备的维护。 7.Responsible for the storage and safekeeping of all flatware, glassware, hollowware, utensils and related equipment. 负责所有库房物品的安全。 8.Responsible for the sufficiency of cleaning supplies and equipment. 负责清洁物品和设备的充足。 9.Maintains and updates the steward operating manual, chemical charts and cleaning chart for team guidance. 按照管事部的操作手册更新维护化学物品和清洁用品。 Knowledge and Experience知识与经验 1.2 – 3years in a stewarding position, similar operations style. 具有2-3年管事部相关的经验。 2.Computer literate in Microsoft Window applications. 能熟练操作计算机尤其是微软应用程序者。 3.Strong interpersonal and problem solving abilities. 出色的人际交往和问题处理能力。 4.Highly responsible & reliable. 高度负责和可靠。 5.Ability to work well under pressure in a fast paced environment. 能够在节奏快、压力大的环境下出色地完成工作。

Primary Responsibilities 主要职责 1.Conducts daily walk-through to ensure LQA standards are implemented and delivered to every guest. 进行每日巡视以确保领先质量保证标准在对客服务中被遵守和执行。 2.Maintains high visibility with guests and colleagues, ensure that guest and colleague concerns are resolved in a professional and timely manner. 积极参与部门日常运营，以确保客人或同事的问题能够在最短的时间内以专业的方式得以解决。 3.Attends to referred and unsolved problematic situations such as complaint handling, takes initiative action and be entrepreneurial. 主动关注并参与如客人投诉等待解决问题的跟进和处理。 4.Prepare, develop, implement and evaluate up-selling and ALL-Accor Live Limitless member enrollment strategy, to maximize room revenue & guest loyalty. 起草、发展、实施和评估前台升卖和雅高心悦界会员招募计划，以最大化收益和客人忠实度。 5.Ensures that all Front Officerelated Hotel Policies and Procedures are adhered. 确保与部门相关的酒店各项政策与程序都被严格执行。 6.Detailed hotel product knowledge, up-to-date with VIP arrivals & events within the hotel and the destination. 明晰酒店产品知识，确保贵宾及活动信息的时效性和准确性。 7.Oversees group business, reviewing and ensuring details of conference resumes are met and serve as a liaison with the conference conveners. 监督团队接待，检查并确保团队预订所提出的细节达到要求，并与会议/团队组织者保持联系。 8.Presence in the Front Office and lobby area at critical guest flow time. 客流高峰期间在前厅及大堂区域督导部门运营。 Involvement in guest complaint handling, whenever the situation required, to 9.Adheres to and promotes the health & safety policies to ensure a safe work environment and knowledgeable all safety & emergency procedures. 坚持并推行健康与安全政策，以确保安全的工作环境；同时确保所有同事都熟悉了解并掌握安全及紧急程序。 10.Verifies that all information requested by the local police authorities are adhered to and prepared accurately. 确保由当地执法部门所要求的全部事项都被严格遵守并实行。 11.Maintains all information security standards compliance of Front Office at 100%. 确保所有信息安全标准都被百分之百的执行。 12.Performs special duties as required by the superior. 执行上级分配的特殊职责。 13.Personal involvement in the pre-arrival preparation, arrival, rooming, and departure of key/VIP guests. 亲自参与到贵宾抵店前的准备工作、入住手续的办理、房间介绍以及离店送别之中。 14.Personalized engagement with guests whenever/wherever possible, to build up close relationship with guests, and leads the Front Office team to personalize the guest stay experience as a role model. 随时随地与客人展开个性化的互动，成为带领前厅部团队为客人提供个性化的入住体验的榜样。 15.Seeks feedback on guest satisfaction and resolves problems in accordance with our Mission Statement and philosophy of employee empowerment. 寻求客人满意度反馈，并根据我们的使命宣言和员工赋权的理念来解决问题。 16.Focuses on the stay experience for in house guests. 致力于提升住店客人的入住体验。 Knowledge and Experience 知识经验 1.Diploma or Degree preferably in hospitality or related field. 酒店管理或相关专业的本科或专科学历。 2.Minimum of 2 years' experience in the same position in luxury hotel. 至少2年以上奢华酒店同岗位的工作经验 3.PMS and Office software knowledge. 熟悉并掌握Opera酒店管理系统和各类办公软件。 4.Excellent oral and written skills in Mandarin and English. 优秀的中英文听说读写能力。 5.Involvement in reservations and understanding of Revenue Management processes. 参与预订并了解收益管理。 6.Familiar with ALL-Accor Live Limitless processes or other loyalty programs. 熟悉雅高心悦界或其他忠诚会员计划。 7.Service oriented with an eye for details 以服务为导向的敏锐洞察力 8.Confidently able to resolve problems and make decisions 自信的解决问题与决策的能力 9.Good presentation, influencing and training skills 优秀的表达、影响和培训能力 10.Adaptable and flexible and able to embrace and respond to change effectively 适应性强，灵活并能有效地接受和应对变化

Primary Responsibilities主要职责 1.Adherence to Staff Handbook and Fairmont Code of Ethics. 遵守员工手册条款和费尔蒙道德规范。 2.Work collaboratively. Respect team members and immediate supervisors. Follow department rules and regulations. 融入团队气氛，尊重同事，尊重上司，遵守部门内的规定。 3.Hold a meeting every day before work, emphasis on recent events and the issue that need to pay attention to, arrange intraday work. Be strict to implement the rules and regulations. 每天主持召开班前会，强调近期发生的事件及需注意的问题，安排当天的工作。严格执行各项规章制度。 4.Check the on duty staff dress, grooming, dress should in strict accordance with the requirements of our hotel during working time. 检查当班员工的着装、仪容仪表，严格按照费尔蒙酒店的要求着装上班。 5.Check the record of last work every day before work. Deploy and implement it in good season if any problem happens. Preserve the work record in good condition, summarize and save it. 每天上班前查看上个班次工作情况记录，有问题及时部署、落实，完好保存工作记录，每日进行归纳整理并保存。 6.Perfect and improve the management practices and accounting of the department, carry out the management rules. 完善和健全部门的各项管理措施和台帐，落实管理制度。 7.Be familiar with preventive measures and contingency plans about various events, and can be applied flexibly. 熟知各类事件的预防措施和应急方案，并能灵活运用。 8.Responsible to the knowledge training and assessment for Security Officers. 负责对安保员的岗位知识培训和评估。 9.Inspect in the hotel at any time, and go to the control room to look over at any time, check the security situation in the hotel through monitoring. 随时在酒店内巡视，随时到监控室查看，通过监控来查巡酒店内的安全情况。 10.In case of malignant incident happens, control and report to the director and the public security organs in good season, and work with the public security organs. 遇有各种恶性事件发生，及时控制并报告部门总监及公安机关，配合公安机关侦破 11.In case of major events, VIP guests arrive the hotel, should layout and lead the Security Officers on duty, observe the surrounding circumstances, ensure the security of activities. 遇有重大活动、VIP客人到达酒店要布置并带领安保员上岗执勤，观察周围情况，保证活动安全。 12.Security Department is the full-time firefighters of the hotel, under any circumstances, should listen to the unified arrangement and scheduling of the department. 安保部所有人员是酒店专职消防人员，任何情况下，听从部门的统一安排和调度。 Knowledge and Experience知识和经验 1.Fire Veterans，high School above. 退伍军人，高中以上文化。 2.Have 2 years above security management experience in a 5-star hotel. 具有2年以上5星级酒店安全管理经验。 3.Full of energy，act agile，have language organizational skills. 精力充沛，能连续工作，办事敏捷，具有语言组织能力。 4.Good communication，able to keep good cooperation relationship with the hotel related functional departments. 良好的沟通协调能力，能够与酒店的相关部门保持良好的协作关系。

Primary Responsibilities 主要职责 1· To evaluate standard recipe and determine its potential cost. 根据预算的标准来决定成本潜在价值。 2· To advise the Cost Controller of food and beverage costs. 协助成本控制经理控制酒店的成本。 3· To check Store and Receiving to ensure the control policies and procedures are followed. Ensure proper record keeping of inventories. 检查仓库和收货部确保其部门按照政策程序工作。 4· To conduct periodical butchering and yielding tests to ensure the effectiveness of the control system in Butchery. 定期对半成品肉食进行检查确保半成品肉食系统工作正常。 5· To check and advise the food and beverage cost of the talent meal in the Talent Canteen and Restaurant. 对人才餐厅和餐厅的食品和酒水的成本要进行复查。 6· To check Market List, Receiving Record, Costing List to ensure the effectiveness of the control system. 检查采购清单、收货记录、成本报表确保系统工作正常。 7· To supervise stock-tacking in stores, kitchens and bars. 管理仓库、厨房和酒吧的存贮。 8· To pre-cost all menus for the purpose of determining proper selling price. 为餐饮的特式菜单计算成本及建议定价。 9· To assist in establishing par stock for all the bars and restaurants. 协助酒吧和餐厅建立库存。 10· To assist in costing and pricing of all new menu. 协助制定所有新菜单的成本价格。 11· To perform periodic checks on balance of stock at store. 在仓库中定期抽查仓库盘点表。 12· To make suggestions for possible improvement in cost control procedures. 对成本控制程序提出合理建议。 13· To review periodically F&B Sales against F&B produce report to make sure there is no irregularity, and that the pricing of Guest Checks is in accordance with current menu while on food is leaving the kitchen without being checked and priced. 定期根据餐饮出品报表复核餐饮销售是一致而正常的，并复核客人账单与菜单上的标价一致，同时还要检查是否未标价而存在厨房的食物。 14· Ensure the Operation Equipment shall be checked according to P&P regularity and distribute the analysis report to Director of Finance. 定期按照制度与程序对OE 物品的规定进行盘点并向财务总监上交分析报表。 Knowledge and Experience 知识与经验 1· College degree or above. 大专或以上学历 2· 2 years or above experience in related work. in the area of recruitment at 4 or 5 star international hotels 两年以上国际品牌酒店相关工作的经验 3· Fluent oral and written English. 有良好的英语能力。 4· With capability of communication and coordination. 有较强的沟通协调和管理能力。 5· Work honestly with strong responsibility, fairly handle matters. 工作认真负责，作风正派，处事公正，有良好的素质。 6· Well complete each work task designated at the above Job Responsibility. 能较好完成上述工作职责规定的各项任务。 7· Skilled in the use of office automation equipment and related management software. 熟练运用办公软件及相关管理软件。 8· Interpersonal skills – communicates effectively/openly. 人际交往能力-有效率的沟通/公开。 9· Reliable，consistent and passionate with the job. 可靠且能持续性地保持优质服务和热情。

Primary Responsibilities 主要职责 1.Maintains hotel expectation of grooming standards at all time. 保持良好的仪容仪表。 2.To maintain a high guest service focus by approaching your job with the guests always in mind. 在整个工作过程中，始终保持高度的客户服务意识。 3.To have full knowledge of the Food & Beverage menu contents and all other special promotions taking place in the hotel. Knowledge of all menu items, garnishes, contents and preparation methods. To be able to explain them in detail to guests. 充分掌握餐饮相关的菜单和其他酒店促销的特殊菜品和饮品；了解菜单所有栏目、装饰菜、食物和烹制方法。能够为客人提供相应的详细说明。 4.By completing checklist in product knowledge. 能够达到产品知识的要求。 5.Make sure all areas are cleaned and maintained in accordance with operating procedure. 确保所有区域与开始用餐时一样整洁。 6.Participate in service as necessary in accordance with Restaurant/Bar needs. 根据餐厅和酒吧的需求来参与相关服务。 7.To actively promote the service and facilities of the Fairmont Hotels to guests and suppliers of the hotel. 能够积极的向客人及供应商推荐费尔蒙酒店的服务及设施。 8.To understand how to operate all the equipment used in the outlet. 懂得使用餐厅内的所有设备。 9.Confidently knowing all outlets & hotel information. 熟悉所有餐厅及酒店其他部门的信息。 10.Look for ways to upsell and cross sell. 能通过多种促销的手段为酒店，自己的部门和其他餐饮部门带来更多经济效益。 11.To perform all duties and responsibilities in a manner that ensures your safety and that of others in your workplace. 在工作过程中，能够做好本职工作，保证自己及其他人的安全。 12.Maintains guest’s history. 记录就餐客人的情况。 13.Understand dietary requirements and offer appropriate suggestions. 了解客人食品和酒水的要求，并可以给出适当的建议。 14.Adjust service to suit guests’ requests, personalize to meet needs. 根据顾客需求，提供个性化服务。 15.By knowing menu items of all other outlets to recommend guests to other outlets. 了解其他餐厅的菜肴，以便向客人推荐。 16.Being able to recommend other restaurants & city attractions to hotel guests. 可以向客人推荐其它具有吸引力的餐厅或场所。 17.Schedules guest reservations and arranges for private function or special parties. 根据客人的预定安排相关的私人活动或者特殊会议。 18.To facilitate all guest needs and expectations in the restaurant by providing extraordinary service. 尽力满足客人在餐厅里的需要和期望，并为其提供卓越非凡的服务。 19.Follow up any guest questions or queries immediately and if you don’t know the answer, check with your Manager. 满足客人的各项要求，如不能立即回答客人的问题请与经理联系。 20.Use a heartiest approach – make the guests feel welcome, feel heart-warmed, feel incredible, and belong. 发自内心的接待顾客，令客人感到宾至如归，喜出望外。 21.To be motivated and committed, approaching all tasks with enthusiasm and seizing opportunities to learn new skills or knowledge in order to improve your personal performance. 具有积极合作的精神。以热心的态度对待所有的工作， 并乐于利用一切机会学习技能以便于改进自己的工作的技巧。 22.Follows hotel’s telephone etiquette standards. 遵循酒店规定的电话礼仪标准。 23.To abide by all rules, regulations, policies and procedures of the hotel. 遵守所有的规则，规章，政策和酒店的流程。 24.The management reserves the right to change / extend this job description if necessary at any point of time during her / his employment. 如有必要，该部门有权更改或补充该职位描述。 25.Carries out any other reasonable duties and responsibilities as assigned. 完成任何其他合理的职责和被指派的职责。 Knowledge and Experience 知识与经验 1.Certificate or diploma in hospitality or related field. 具有酒店管理或相关领域的学历/专业证书。 2..Minimum of 2 years' experience in the same position in luxury hotel. 至少2年以上奢华酒店同岗位的工作经验 3.Retail or guest interaction experience. 具有销售/对客服务经验。 4.Food and /or beverage knowledge (personal interest/ professional). 对餐饮有一定了解（个人爱好/专业）。 5.Technical service skills. 专业服务技能。 6.Interpersonal skills – communicates easily/openly. 人际交往能力-与人沟通轻松/大方。 7.Communication skills in English spoken/written. 具备英语听说读写的能力。 8.Reliable and consistent. 可靠且能持续性地保持优质服务。 9.Personal presentation, clean/tidy. 注意自身形象，保持干净/整洁。 10.Comes across as enthusiastic, energetic. 充满热情，精力充沛。 11.able to perform task assigned. 能够很好地执行被分配的任务。

1、制定本部门预防性维修保养计划有效保障酒店设备、设施安全经济运行完好。 2、掌握当班能源消耗及维修费用，确保酒店最大限度的节能、节支。 3、推行节能运行计划的实施和运行维修费用预算的控制。 4、协助分析工程项目报价单，亲临现场检查施工与工程进度。 5、协助做好消防，安全工作。 6、协助建立完整的设备技术档案和维修档案。

1、监督菜品的烹制过程，合理用料，控制原料成本保证食品的质量。 2、检查工作及卫生情况，了解用餐人次,督促下属做好餐前原料的充分准备工作。 3、检查开餐结束后原料消耗情况，及时申购补充,确保下餐的销售需要。 4、组织下属参加培训考核，总结各类食品的操作经验，共同研究创新菜肴品种。