With thousands of hotels in over 100 countries and territories,
Hilton offers countless opportunities to delight. From an open door to a
welcoming smile and an exceptional experience, we offer the millions of
travellers who stay with us every year a welcome they will never forget. In
addition to our flagship brand, Hilton Hotels & Resorts, the family of
brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection,
DoubleTree, Hilton Garden Inn, Hampton and many others.
If you appreciate the impact global travel can have on the
world, you may be just the person we are looking for to work as a Hilton Team
Member. Because it’s with Hilton where we never forget
the reason we're here: to delight our guests, Team Members, and owners alike.
The Commercial Director is responsible for the overall strategic
management of the hotel by establishing effective working relationships with
senior team members, in particular the General Manager, Director of Operations,
Director of Finance and Director of Human Resources. This role provides support
and advice to the General Manager in strategic planning and overall business
goals relating to business development issues of the brand and the hotel,
protecting and guarding corporate standards, brand integrity and hotel image.
What will I be doing?
As the Commercial Director, you will be responsible for
performing the following tasks to the highest standards:
• Assist the General Manager to complete all work related to
revenue and marketing of the hotel, completing work assigned by the General
Manager.
• Responsible for the management of Sales, Banquet Sales, Revenue
Management, Reservations, and Marketing Communications.
• Lead the hotel business team to achieve relevant key
indicators, including but not limited to managing the hotel's continued
profitability, ensuring the hotel's revenue and profit, and guest satisfaction
to meet or exceed the standard requirements.
• Develop the hotel's annual / quarterly / monthly budget
forecast and work plans, implementing them effectively.
• Participate in developing and implementing hotel and
departmental policies and regulations.
• Develop marketing strategies and promotion plans to adjust to
the market situation in real time.
• Supervise and drive the progress and implementation of
marketing plans.
• Set clear objectives for business development, implement
personal skill development, performance review trainings and other trainings.
• Monitor and evaluate current initiated marketing activities and
market dynamics.
• Manage the internal operation of the department to ensure that
the fixed assets and operational items of the department are well maintained.
• Conduct regular market research and obtain information about
competitors.
• Set pricing strategies and sales targets for the hotel.
• Manage special projects and other related businesses.
• Ensure efficient use of departmental resources.
• Manage human resources within the department, including
selection of recruiters, training of department staff, team building, employee
performance evaluation, etc.
• Ensure that department staff are clear about the
responsibilities assigned to them.
• Take immediate corrective action when the interests of the
department or hotel are jeopardized.
• Manage customer relations and services, including customer
needs, product and service knowledge, sales effectiveness, communication skills
and customer feedback.
• Manage departmental expenses and budgets.
• Prepare a forecast of the department's monthly expenses and
submit it to the hotel on the scheduled date.
• Control departmental costs in accordance with hotel policies to
avoid waste.
• Ensure that all system related revenue data are accurate and in
full compliance with Hilton international standards.
• Ensure the filing of departmental documents and related
information.
• Maintain communication with all operating departments within
the group to maximize sales opportunities.
• Promote hotels in relevant industries at home and abroad.
• Actively participate in sales activities initiated by Hilton.
• Organize promotional trips for target markets.
• Maintain good relationship and communication with target
markets at home and abroad.
• Ensure that all system related revenue data are accurate and in
full compliance with Hilton international standards.
• Respond to demands, adjust, and perform any reasonable tasks
and additional responsibilities as directed by the hotel, industry and company.
• Adhere to hotel safety policies, emergency rules and
procedures.
• Ensure employees fully understand and follow the contents of
the employee handbook.
• The department reserves the right to change or supplement the
job description if necessary.
• Perform any other reasonable duties assigned.
