Key Duties and Responsibilities 主要职责和责任 ▪ Develop, update as required and implement the departmental operations manual including policies, procedures and task lists in line with the overall Resort policies and procedures and relevant Government Regulations 根据要求完善更新并执行部门运营手册，包括与度假村程序政策和相关政府规章相一致的部门政策程序。 ▪ Ensure all subordinates are aware of and follow the operations manual, providing training as appropriate 确保所有的下属员工清楚并遵守运营手册，并给予必要的培训。 ▪ Check the completeness of all income from the various systems (such as front office, food & beverage, communications, retail, Marine and Water Park, etc) into the accounting system and daily report 检查各种系统(如:前厅、餐饮、通讯、零售、海洋、水上乐园等)的所有收入是否完整的导入会计系统和日常报告中。 ▪ Review the daily report for unusual entries, investigate and correct as appropriate and/or bring to the attention of the Director of Finance 审查每日报告中不正常的条目,调查并适当的更正并提请财务总监注意。 ▪ Ensure all forms of rebates, allowances, complimentary, adjustments, voids, negatives and the like are test- checked for approval and against approved supporting documentation, highlight unusual or questionable items to the Director of Finance and prepare summaries with supporting documentation for approval by Senior Management and subsequent filing for audit purposes 确保所有形式的减免、折扣、免费、调整、删除以及类似测试的单据获得批准和并有相应的批准认可的支持文件,标记出不寻 常或可疑项目给到财务总监并准备高级管理层的批准与支持文件汇总用于后续审计。 ▪ Ensure all convention revenue is complete and accurate on a daily basis by comparing with BEO’s and other documentation and any variances are followed up with the Director of Events and the summary signed off by the Director of Events. 通过与 BEO 和其他文件的比较，确保所有的会议收入都是完整的和准确的，并且所有的差异和会议团队跟进，并得到财务 监的批准。 Ensure room rate variance, the complimentary in-house guest reports are test-checked on a regular basis, Ensure that these reports are approved by the rooms division and proper backups are available for upgrades and complimentary rooms. Obtain approval from Director of Finance and file. 确保房间的房价差异，以及免费的住店客人报告定期进行测试，确保这些报告是由客房部门批准的，并且适当的备份可以用 于升级和免费房间。获得财务总监和文件的批准。 ▪ Ensure the foreign exchange rates quoted at the front desk are up to date and in accordance with the agreed mark-up policy, and take into account any significant market fluctuations 确保前台的外币兑换汇率是最新的且符合标价的政策，并考虑到任何重大的市场波动。 ▪ Ensure the food & beverage functions are being followed by reviewing reports and other test-checks including open and/or missing checks, cashier closing reports and the like, following through on unusual or incomplete items and highlighting as appropriate to the Director of Finance 确保餐饮功能和信用政策的执行，包括检查报告和其他的检查，包括未付款/漏结账，收银员当班结账报告报告等等，跟进 并向财务总监强调不寻常的或不完整的项目。 ▪ Ensure all other revenue functions are being followed by reviewing reports and other test-checks including open and/or missing checks, cashier closing reports and the like, following through on unusual or incomplete items and highlighting as appropriate to the Director of Finance 确保其他收入功能和信用政策的执行，包括检查报告和其他的检查，包括未付款/漏结账，收银员当班结账报告等等，跟进 并向财务总监强调不寻常的或不完整的项目。 ▪ Ensure the relevant system reports are being prepared, completed and followed through as applicable, such as night audit, housekeeping discrepancy reports and the like, test-check on a periodic basis and highlight unusual items or incomplete procedures to the Director of Finance 确保相关系统报告是否准备、完成和跟进，如夜审、客房部房间差异报告等，定期进行检查，并向财务总监强调异常项目或 不完整的程序。 ▪ Ensure regular unannounced visits are made to the front desk, all F&B and retail outlets, Marine and Water Park and all other revenue areas for physical spot-checks and reviews of the operations, to ensure the required policies and procedures are being followed and highlight discrepancies to the Director of Finance 确保定期安排神秘客人到前台,以及所有餐饮和零售营业点,海洋馆和水上乐园以及其他收入领域做现金测试以及对服务的一 个评估,以确保所需的政策和程序被执行，并将存在的问题差异汇报给财务总监。 ▪ Ensure the procedures and reports of officer and entertainment checks are prepared on a daily basis highlighting any unusual items to the Individuals and Individual Departments. Monthly summaries for Officers & Entertainment Checks are compiled and approved by Director Finance, Director F&B, and Director Sales & Marketing. 确保每天检查日常工作餐和宴请的程序和报告都有被跟进，并获得批准，对相关个人和部门强调不正常的项目，每月汇总工 作餐和宴请，并由财务总监，餐饮总监，销售总监批准。 ▪ Spot checks to ensure that the General Cashiers perform well according to the hotel standards and requirements in the corporate General Cashiers’ Office as well as the cash control office in Aqua Venture/ Retail Village. 通过现金抽查确保总出纳根据酒店的标准和要求表现良好，以及在企业的总出纳办公室和水上乐园/零售村有相应的现金控 制。 ▪ Ensure the cashier reports are reconciled daily and any outstanding or unusual transactions are followed through promptly and completely 确保收银员报告每天都被核对一致，任何未完成的或不寻常的交易都要及时而彻底地完成。 ▪ Ensure the general cashiers reports are reconciled daily and any outstanding or unusual transactions are followed through promptly and completely and approve the reconciliations prior to submission to the Director of Finance for approval 确保总出纳报告每天都能协调一致，任何未完成的或不寻常的交易都要及时、彻底地完成，在向财务总监提交批准之前及时 调整一致 ▪ Maintain overall control of the cashier floats and ensure all floats are spot-checked at least once per month. 保持现金流的整体控制并确保每月至少抽查所有现金一次 ▪ Ensure the Income audit office is manned throughout the year. Open 365 days. 确保收入审计全年有人在岗，开放 365 天。 ▪ Ensure the scheduling is done according to the above requirement. 确保工作安排是根据上面的要求来完成的。 ▪ Ensure that all restaurant cashiers perform according to the hotel standards and requirements. 确保所有餐厅收银员根据酒店的标准和要求执行。 ▪ Use initiative to query and follow through on unusual transactions and undertake other audit techniques to assist with verifying the completeness and accuracy of the total income 使用主动查询和兑现不寻常的交易和其他审计技术来协助验证总收入的完整性和准确性 ▪ Bring to the immediate attention of the Director Finance any matters which appear to represent a material non- compliance with contractual agreements, possible fraud or irregularity, violation of laws or regulations, or significant deficiencies in internal control 带来的直接关注财务总监的任何事项似乎代表了材料与合同不符合,可能的欺诈或不规则,违反法律或法规,或在内部控制重大 缺陷 ▪ Assist as required with the month-end Accounts process to ensure the Accounts are prepared within the required timetable and is as accurate as possible 按要求协助月底结账流程,确保在规定的时间内做好账户准备并尽可能准确 ▪ Ensure all records are appropriately filed for ease of future reference, tidiness and for audit purposes, and utilize storage as much as possible taking into consideration all relevant Government Regulations 确保所有记录适当文件存档方便以后参考,整齐并符合审计的目的,利用存储尽可能多的考虑所有相关政府法规 ▪ Ensure the archive rooms are in orderly manner and the documents are stored properly. 确保存档房间以有序的方式和文件存储。 ▪ Get the old documents disposed in time and obtain a certificate from the disposal company. 及时处理旧的文件并从处置公司获得证明。 ▪ Liaise with other departments as appropriate to ensure the smooth running of the Resort operations, that there is complete communication flow and a positive working environment for the overall Resort 适当地与其他部门联系,以确保酒店运营顺利,与整个酒店有完整的通信交流以及维持一个积极的工作环境 ▪ develop, update as required and implement the departmental operations manual including policies, procedures and task-lists in line with the overall Resort policies and procedures and relevant Government Regulations 根据要求完善更新并执行部门运营手册，包括与度假村程序政策和相关政府规章相一致的部门政策程序。 ▪ ensure all subordinates are aware of and follow the operations manual, providing training as appropriate 确保所有的下属员工清楚并遵守运营手册，并给予必要的培训。 ▪ review, research and recommend to management on whether credit should or should not be granted to a debtor, as requested by Sales/other departments 根据销售部门或其他部门的要求，审查、研究并向管理层推荐是否应该或不应授予债务人信用。 ▪ liaise with approved debtors to ensure accurate information is maintained, set them up in the accounting system and maintain up to date 与已批准的债务人保持联系，确保准确的信息得到维护，在财务系统中建立并保持最新的信息 ▪ ensure Bank Guarantees obtained from Debtors are properly recorded and maintained up to date 确保债务人提供的银行担保得到正确地记录和保持最新的信息 ▪ ongoing review of the existing credit terms against actual performance and other matters with appropriate recommendations to management on amended terms 对现有的信用条款进行审查，对实际的业绩和其他事项进行评估，并对修改后的条款提出适当的建议。 ▪ maintain good communication with other Credit Managers in Sanya and elsewhere on the status of particular debtors and other relevant matters which could affect the credit situation for the Resort 与三亚和其他地方的信贷经理保持良好的沟通，特别是债务人的信用状况和其他相关事宜，这可能会影响到度假村整体的 信用状况。 ▪ organize and chair regular credit meetings with relevant members from other departments, provide up to date status information, prepare minutes and monitor follow-up action 与其他部门的相关成员组织并主持定期的信贷会议，提供最新的状态信息，准备会议记录，并监督后续行动。 ▪ constantly monitor the actual versus target Accounts Receivable Outstanding Days figure and work with the team (and others) to be better than the target 持续监控应收账款的实际和目标应收账款，并与团队(和其他人)合作，超预期完成目标。 ▪ Note: it is the responsibility of the respective departments to prepare Invoices to debtors, based on complete and accurate information. Invoices will be sent to Credit for review prior to sending out. The departments are also responsible to assist with debtor queries and collection efforts 注: 根据完整、准确的信息，各部门负责开具发票给债务人。发票在发出前将被发送给信贷人员审核。本部门还负责协助 债务人查询和收集工作。 ▪ ensure Invoices are received from other departments on a timely basis, check that the Invoices are complete and accurate with all required supporting documentation attached, return to or follow-up with departments if not complete 确保发票在其他部门及时收到，检查发票是否完整，是否正确，是否有必要的支持文件，是否需要退回或跟进。 ▪ ensure any advance deposits are properly recorded, monitored and applied against Invoices 确保任何预付帐款被正确记录、监控和应用于发票上。 ▪ ensure Invoices are recorded and forward to Debtors in the agreed format, on a timely basis, by email, mail, courier or delivery 确保发票的记录，并按照约定的格式，以电子邮件、邮件、快递或发货的方式及时向债务人提交 ▪ ensure queries from Debtors are promptly and completely resolved, liaising with other departments as required 确保来自债务人的查询及时并完全解决，并根据需要与其他部门保持联系。 ▪ visit Debtors as required in order to resolve queries, follow-up on outstanding amounts and generally to maintain a good working relationship 根据需要拜访债务人，以解决问题，跟踪未偿还金额，并保持良好的工作关系。 ▪ monitor credit terms and follow-up with Debtors to ensure receipts are received by the due date, preferably by Bank transfer or via delivery, courier or other 监控信贷条款，并与债务人跟进，以确保应收帐款在到期时及时收到，最好是通过银行转账或快递、快递或其他方式。 ▪ ensure credit card direct deposits are received when due and reconcile with transaction reports 确保信用卡的直接存款在到期时收到，并与交易报告一致。 ▪ ensure any short payments are promptly followed up with the Debtor / credit card company 确保任何短款都能及时跟进债务人/信用卡公司。 ▪ ensure credit card charge-backs are investigated, followed up and cleared 确保对信用卡的拒绝付款账进行调查，跟踪和销账。 ▪ ensure travel agency commissions are correctly calculated and recorded and where applicable, deducted from remittances or paid 确保旅行社的佣金是正确的计算和记录的，在适用的地方，从汇款或付款中扣除 ▪ ensure any short payments are promptly followed up with the Debtor 确保任何短款都能及时跟进 ▪ ensure all receipts by cheque or cash are banked intact on a daily basis following the agreed procedures 按照约定的程序，确保所有的支票和现金每天都存入银行。 ▪ ensure all receipts are applied to the respective Invoices recorded in the accounting system and maintain the aging reports 确保所有收款都被用于核销记录于财务系统中相应的发票上，并维护应收账龄分析报告。 ▪ ensure monthly Statements are sent out on a timely basis 确保每个月的对账单报表都按时发送出去。 ▪ ensure the agreed overdue letter system is applied and monitored 确保已认可的逾期催款邮件系统被应用和监控 ▪ manage any doubtful debts, skippers etc with authorities, agencies and others to achieve the best possible recovery 管控所有呆账、逃帐，可通过政府机构、代理商和其他机构来实现最大可能的偿付。 ▪ periodically review the detailed ledger for all Debtors and investigate any unusual transactions 定期检查所有债务人的详细分类帐，并调查任何不寻常的交易 ▪ ensure the detailed ledger remains in balance with the general ledger 确保明细分类帐与总帐保持平衡 ▪ implement and maintain a trace system for follow-up 执行并维护跟踪系统以进行后续跟踪 Page 5 of 7 Kerzner business use ▪ prepare and distribute reports on a timely basis, highlight and investigate major variances 及时准备和分发报告，突出并调查主要的差异 ▪ ensure regular follow-up with the main Debtors in order to maintain a good working relationship for the overall benefit of the Resort 确保与主要债务人的定期跟进，以维持良好的工作关系，为度假村的整体利益服务 ▪ use initiative to query and follow through on unusual transactions and undertake other audit techniques to assist with verifying the completeness and accuracy of the accounts receivable 利用主动性来查询和跟踪不同寻常的交易，并尝试其他审计方法，以协助核实应收账款的完整性和准确性。 ▪ ensure various systems and reports are maintained and highlighted for key performance indicators 确保各种系统和报告都保持和突出各项绩效指标 ▪ bring to the immediate attention of the Director of Finance (or more senior person) any matters which appear to represent a material non-compliance with contractual agreements, possible fraud or irregularity, violation of laws or regulations, or significant deficiencies in internal control 如果发现某些材料不符合合同约定，可能存在欺诈或违规，违反法律或法规，或在内部控制上存在重大缺陷的情况，立即告 知财务总监(或更高层人士)的注意， ▪ ensure any required General Ledger postings are prepared on a timely basis 确保所有需要录入的总分类帐及时准备好。 ▪ assist as required with the month-end Accounts process to ensure the Accounts are prepared within the required timetable and are as accurate as possible 根据月末账户的流程进行协助，确保账户在规定的时间内准备好，并且尽可能准确。 ▪ assist as required with the annual Budget and ongoing Forecast processes 根据年度预算和正在进行的预测过程提供协助 ▪ ensure all records are appropriately filed for ease of future reference, tidiness and for audit purposes, and utilize electronic storage as much as possible taking into consideration all relevant Government Regulations 确保所有的记录都被适当地归档以备将来参考、整洁和审核目的，并尽可能地利用电子存储来考虑所有相关的政府法规。 ▪ liaise with other departments as appropriate to ensure the smooth running of the Resort operations, that there is complete communication flow and a positive working environment for the overall Resort 与其他部门保持联系，确保度假村运营的顺利进行，确保整个度假村的沟通顺畅，工作环境良好。 ▪ undertake any other assignments as reasonably issued by the Associate Director of Finance and/or Director of Finance 承担财务副总监和财务总监的合理分配的其他任务 ▪ ensure there is an emphasis on continuous improvement and the bottom line 强调持续改进和底线原则

岗位职责： 1.       项目成本管理： 负责从项目初期到竣工全过程的成本控制，确保项目成本在预算范围内合理使用。根据项目的实际进展情况，进行成本的动态控制与调整，确保项目成本数据的准确性和合理性。编制项目成本预算，评估并控制各项开支，及时修订预算和实际成本之间的差异。参与项目的可行性分析与投资估算，评估项目的经济效益，确保项目具备合理的投入产出比。 2.       预算编制与审核： 根据项目需求编制详细的工程量清单和项目预算，确保所有施工环节的成本合理分配。负责审核项目各阶段的预算调整及报表，确保预算报表与实际施工进度、材料消耗等数据匹配。对项目的成本计划进行跟踪监控，确保预算执行过程中不出现大幅偏差。 3.       招标与采购管理： 组织编制招标文件，参与投标文件的审核与供应商资质评估。根据项目需求选择合适的供应商，确保供应链的稳定性和采购成本的合理性。协助进行招标谈判、合同条款制定，确保采购合同在法律合规与成本控制方面达到最佳平衡。监控供应商的合同履行情况，确保材料与设备按时、按量到达施工现场，并符合质量标准。 4.       合同管理： 起草、审阅、修改并管理项目中的各类合同，确保合同条款的合理性与风险可控性。对合同中可能存在的法律、成本等风险进行评估，并提出相应的规避方案。跟进合同的执行情况，确保各项合同条款严格落实，及时处理合同争议或违约情况。对工程变更、索赔等事项进行管理，确保变更后成本的有效控制和合同条件的及时调整。 5.       变更管理： 及时审查和处理项目实施过程中发生的变更申请，评估变更的成本影响，确保其合理性。负责变更方案的成本核算和预算调整，并与项目管理团队协调确认。保持与相关利益方的沟通，确保所有变更经过批准并纳入合同，保证项目进度和成本可控。 6.       支付与结算管理： 审核供应商、承包商的付款申请，核对施工量、进度与合同条款，确保支付金额的准确性和合理性。组织并管理项目的工程结算，负责竣工结算审核工作，确保结算工作及时、准确完成。确保所有付款符合项目的合同条款和公司规定，并按时完成。 7.       成本分析与控制报告： 定期对项目的成本数据进行收集、汇总与分析，编制成本分析报告，向管理层提供项目的成本控制情况。对各个项目阶段的成本控制效果进行评估，预判可能出现的成本超支风险并提出改进建议。提交项目的成本月报、季报和年终总结，确保管理层实时掌握项目成本动向。 8.       风险控制与合规管理： 识别和评估项目执行过程中的成本、合同等潜在风险，制定风险规避和应对措施。确保项目的成本与合同管理符合法律法规、行业标准及公司政策，规避法律和财务风险。处理突发事件及合同纠纷，确保项目在规定时间内完工且符合预算。 9.       内部协作与外部协调： 与项目经理、财务、技术等部门保持紧密沟通，确保成本控制与项目进度的协调一致。定期与供应商、承包商进行沟通，确保双方在成本、合同履行、进度方面保持一致。 10.     领导与团队管理： 负责成本合约团队的日常管理，指导团队成员提升其专业技能，确保团队高效运作。组织部门培训，提升团队在成本管理、合同谈判与法律风险方面的专业知识。 任职要求： 1.       教育背景： 本科及以上学历，工程管理、工程造价、土木工程、经济学、法律等相关专业优先考虑。若为研究生学历，相关工作经验要求可以适当放宽。 2.       工作经验： 至少5-8年工程或房地产行业的成本管理与合约管理经验，具有大型项目管理或房地产开发经验者优先。有丰富的成本管理、合同管理及项目变更经验，熟悉项目全生命周期的成本控制流程。 3.       专业技能： 深入了解工程造价管理体系及流程，能够准确编制并审核项目预算、结算、成本分析报告。熟悉招投标流程及合同条款，具备优秀的合同起草、审核与谈判能力。对建筑、工程行业的法律法规有深入了解，能够识别并规避合同风险。熟练掌握工程造价管理软件（如广联达、易达、鲁班等），并能熟练运用Excel、Project等办公软件进行数据分析和项目管理。 4.       语言与沟通能力： 具备出色的书面和口头沟通能力，能够有效传达技术细节、合同条款及成本控制方案。有较强的谈判能力，能够就复杂问题进行有效沟通与解决，推动项目进展。 5.       个人素质： 具备高度的责任心和职业操守，注重细节，能处理高压力下的复杂项目任务。具有较强的逻辑思维、分析能力和解决问题的能力，能够进行独立决策。具备团队管理经验，能够带领团队完成任务。 6.       资格证书： 持有注册造价工程师、注册一级建造师等相关职业资格证书者优先。具备项目管理、合同管理的国际认证（如PMP、CPCM）者优先。 7.       加分项： 具备跨国项目经验或国际合约谈判经验，熟悉国际通用的合同条款（如FIDIC合同条件）及项目管理流程者将获得优先考虑。熟悉绿色建筑、BIM（建筑信息模型）技术在成本管理中的应用，能为项目提供创新性成本控制方案者优先。 8.       职位的核心价值： 该岗位的关键在于通过专业的成本和合约管理技能，确保项目在预算范围内按时高质量完成，帮助企业实现投资效益最大化，并有效控制各类风险。

工作地点：大湾特区各品牌门店（接受广东省/海南省内3个以上地级市委派） 需求品牌：麗枫、希岸、潮漫、喆啡、非繁.城品、ZMAX、维纳斯、维也纳国际、维也纳、凯里亚德、欧暇.地中海、维也纳好眠、维也纳智好、维也纳3好、维也纳公寓、诚悦 岗位职责： 1、贯彻执行品牌的各项运营标准，负责门店的全面运营管理； 2、做好团队建设，带领团队共同努力完成酒店的各项经营管理目标； 3、做好业绩提升、品质管理、成本控制和公共关系维护等各项管理工作； 4、保持与投资人有效的沟通和交流，处理并解决投资人对酒店经营管理的诉求； 5、推广及维护公司门店、品牌形象，保障品牌及门店的良好口碑。 任职条件： 1、25-42岁，大专及以上学历； 2、热情有冲劲，具备较强的执行力、创新能力及危机处理能力； 3、热爱酒店行业，熟悉酒店运营管理，团队管理、业绩管控及销售能力突出； 4、经验要求： 国内高端/高星酒店副总或总监2年以上/中高端酒店店总1年以上/经济型酒店店总2年以上

岗位职责 1、 维护公司形象积，极提高服务意识； 2、 协助总经理确立酒店的经营计划（月、季、年）、发展规划及经营方针，制定酒店的经营管理目标，配合总经理做好酒店的经营管理工作； 3、 按照酒店经营和服务的规范要求及质量标准，协助总经理制定完善酒店的各项规章制度，建立健全内部组织系统，协调各部门关系，建立内部合理而有效的运行机制； 4、 协助总经理做好酒店的市场拓展、人力资源开发和计划财务工作； 5、 协助总经理做好酒店的安全管理，切实抓好酒店的安全生产、食品卫生和治安、消防管理工作； 6、 协助总经理做好酒店资产管理，控制酒店营销成本，减少浪费，提高经济效益； 7、 负责重要客人的接待工作，保持与社会各界的广泛联系，塑造企业良好的内、外部形象； 8、 协助总经理做好酒店的行政及后勤管理工作，重点抓好固定资产的维护保养、更新和能源管理工作； 9、 协助总经理完成公司下达的各项指标，负责检查酒店以岗位责任制为起点的《政策与程序》等管理制度的落实执行情况； 10、 协助总经理建立酒店与客户、供应商、合作伙伴、上级主管、政府机构、金融机构、媒体等部门间顺畅的渠道； 11、 建立酒店内部良好的沟通渠道，协调各部门关系； 12、 营造企业文化氛围，塑造和强化酒店客观价值； 13、 负责酒店员工队伍建设，培养、选拔中高层管理人员和优秀员工； 14、 协助总经理处理酒店重大突发事件； 15、 协助总经理监督、控制经营计划的实施过程； 16、 按时完成上级领导交办的其它工作。

负责政府、商务版块 Primary Responsibilities主要职责 ·Be responsible for selling the total hotel room, catering and food and beverage and should always keep focused on motivating the sales team, train sales personal, both tour and travel and corporate, and achieve goals and objectives through sales solicitation and overall coordination. ·Formulate marketing plan annually with the DOSM. ·Conduct yield management for maximum revenue ·With consultation to Executive Committee members, outlines rate structures, discount policies, special promotional packages and activities; work closely with F& B Director in outlining Banquet and Meeting sales targets, rates and sales operational procedures. ·Coordinate with the rooms division Director to implement a yield management and up selling program in the Front Office Department gaining maximum occupancy. ·Source, interview and select talent for setting up of sales & marketing team, fulfilling specific jobs and provide job description for each post ·Provide training module, conducting comprehensive and on going training to sales team for highest standard performance in the market. Drawing training plan on monthly and annual basis to ensure making the Sales and Marketing team the most competent. ·负责销售酒店房间、餐饮等，并时刻保持激励销售团队、培训销售人员，无论负责观光、旅行和企业的客户人员，并通过集中招标和总体目标协调实现销售目标。 ·同市场销售总监一起制定分部的年销售计划。 ·建立与收益总监的横向销售管理沟通以争取最大利润。 ·对行政委员会制定价格策略、优惠政策、特别促销套价及活动提供建议。与餐饮总监紧密合作，确定宴会、会议的销售目标、价格及流程。 ·同房务部总监密切协调以实现房价管理，并促进前厅部的销售以获得最高的住房率。 ·寻找、面试、选择新成员以建立市场销售队伍，填充具体的工作岗位，并为每一位置提供工作职责概述。 ·提供培训素材，积极引导，继续培训销售队伍，创建市场上的最好业绩。在制定月销售计划及年销售计划的基础上确保销售队伍最具竞争力。 Knowledge and Experience知识和经验 ·Minimum of 5 years Sales management experience ·A strong understanding of overall hotel business. ·Ability to study, analyze and interpret complex activities and/or information in order to improve new practices or develop new approaches ·Must have strong decision making skills ·Strong oral and written communication skills ·至少五年的酒店销售及管理经验 ·有很强的星级酒店市场及生意拓展理念 ·具有很强的学习能力，分析和解释复杂的活动和/或信息，以提高新的实践和发展的新方法 ·必须有较强的决策能力 ·较强的口头和书面沟通能力。

岗位概述： 负责客房部工作如楼层、公共区域、洗衣房、制服房及布草房等保持酒店的清洁 专业知识技能： 具有良好的关于楼层，公共区域以及洗衣房方面的专业知识 具有酒店管理学位的优先，或有与之相等的工作经验 具有良好的管理才能 懂得管理技巧 不断改进品质的能力 PROFILE REQUIRED: Min 3 years in Assistant Housekeeper position, plus 3-5 years in other supervisory Housekeeping position KEYCONPETENCIES: 1.      Goodknowledge of all Housekeeping areas, i.e. Guest floor, P.A. and laundryoperation 2.      Universitydegree in Hotel Management preferred. Can be replaced by adequate experience. 3.      Goodmanager of people. 4.      Administrationskills. 5.      Qualityimprovement skills

1.确保所有宾客的询问和要求,都得到专业的帮助和热情友好的态度； 2.确保所有电话的转接是按专业标准,并且有礼貌,热情友好的态度； 3.熟知酒店所能提供给宾客和来访者的服务和设施； 4.了解酒店的餐厅及其营业时间和经营范围； 5.能适应倒班工作。 岗位要求： 1.服务热忱，全面掌握旅游景点及娱乐方面的知识和信息，具有很强的信息沟通能力； 2.熟记酒店内所有电话分机、直线号码，熟记相当数量的外界电话号码。

Job Summary 职位简述 To assist Owner’s Representative to plan, organize and guide all process of  owner office to ensure a memorable arrival & departure experiences as well as quality reception service that is consistent with SOPs. 协助业主代表计划、组织和指导业主方的工作，确保为业主方客人提供难忘的体验以及根据标准运营程序提供高质量的接待服务。

岗位要求： -国际联号相关岗位工作经验 -拥有丰富的Fine dining（特色)餐厅管理经验 -具备英语口语表达能力 -持有相应专业的葡萄酒知识 -WSET认证优先 ----------------------------------------------------------- Tel招聘电话: + 86 (898) 36303333-转人力资源部 Cellphone招聘手机：+86 18689858360 （微信同号） （working period is 8:30AM-5:30PM in working days工作时间为工作日上午8点30分至下午5点30分） Email招聘邮箱: Jessie.zhang@ichaikou.com

JOB OVERVIEW The Assistant Director of Business Development will assist in providing day-to-day leadership to the Business Development team and managing an assigned account portfolio with the aim to generate and maximise hotel revenue and market share. Key to this role is building relationships and developing networks within the accounts assigned by the Sales Research Team in order to increase conversion and revenues. This role will also involve the active coaching of the Business Development team and will also serve as the acting Director of Sales when so appointed in his/her absence. DUTIES AND RESPONSIBILITIES •Validate of the potential of assigned accounts and create account plans as per the IHG hotels Business Development standard operating procedures •Develop the assigned portfolio to meet set goals and maximise profitability •Gather information on current and prospective clients / contacts to generate incremental business •Maintain effective control of sales expenses •Use both account interaction and publicly available tools to monitor competitors' activities as it relates to both the hotel and the portfolio of accounts and share relevant information with key stakeholders in line with hotel procedures •Provide feedback to management on changing market conditions, including competition and market trends •Involve Director of Sales where appropriate on sales calls and sales meetings •Communicate to his/her superior any issues encountered and other relevant information •Organise training sessions, daily briefings and other meetings as required •Conduct periodic formal reviews with the Business Development team on their targets and goals •Conduct Annual Performance reviews, set Key Performance Objectives and Personal Development plans in line with IHG standards and brand standards for each member of the team •Through the regular reviews with team members assess performance in line with metrics and expectations from IHG and the hotel and take action as appropriate •Act as escalation point for clients and members of the Business Development Team when issues are not solved at a proper level •Network within one’s portfolio of accounts to build relationships with key decision makers and other relevant staff •Conduct client meetings as well as planning and coordinating site introduction tours and inspections •Handle and manage clients’ queries or issues •Be proactive and responsible for the follow up of new sales leads to enhance guest experience •Develop and maintain contact with business generators (MICE Planner; travel agents; etc.) •Ensure accurate and timely updating of an accurate record of all relevant activities in the provided Sales System (i.e. Delphi; Opera; etc.) for future reference and control purposes •Update Account and Contact profiles, attach Account plans, ensure ‘live’ information for action •Develop awareness and reputation of the hotel and the brand in the local community. QUALIFICATIONS AND REQUIREMENTS Degree or Diploma in Marketing, Business or Hospitality Management desired. A minimum of one year of relevant experience or equivalent work experience in team management, and at least 2 years of relevant Sales experience in Hospitality or a related service industry. Expected to possess the following skills: •Experience and knowledge of establishing and mentoring a sales team •In-depth knowledge of sales principles and techniques •Effective communication and negotiation skills •Strong knowledge of hotel products, rates and marketing programmes •Excellent PC skills (including MS Office) •Ability to develop strong relationships with customers and other stakeholders •Knowledge and experience of Sales Systems (i.e. Delphi; Opera; etc.) is advantageous

【职位描述】 Required Qualifications 必要的资历要求： 1. Same experience in international 5 star hotels, Hilton background is preferred. 国际品牌同岗位工作经验，希尔顿背景优先考虑 2. Ability to work under pressure and deal with stressful situations during busy periods. 能在强压下胜任工作。 3. Ability to read, write, speak and understand the English language to communicate effectively with guests and employees. 能有效的用英语沟通交流 4. Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger, collect and analyze accurate information and resolve conflicts. 擅长于处理宾客关系，能快速有效的应对各种问题 5. Interpersonal skills to provide overall guest satisfaction. 以较强的人际交往能力提高客人满意度 6. Willing to accept night shift work. 愿意接受夜班工作 【任职要求】 3 or 5 years of related working experience prefered. 三至五年相关工作经验者优先。

- 负责整个西厨房的日常运营及管理 - 确保出品标准得以有效管控. - 确保食品卫生及安全标准 - 确保库存运转良好. - 设备用具的维护状况，及时报损及跟进维护和维修 - 及时汇报运营问题, 。 - 全面负责食品成本, 能源成本及厨具养护. - 积极提高厨房效率, 提高客户满意度. - 与餐厅经理紧密合作. 岗位要求： - 具有较强的沟通能力 - 工作积极主动 - 具有较强的团队合作精神 - 国际品牌同岗位工作经验优先考虑

职位描述 1、负责酒店网络平台方案的设计、OTA渠道开拓及上线，与第三方公司维持良好合作关系； 2、对各大OTA渠道政策维护及优化，效果评估、分析、监测以达到酒店产量提升目标； 3、每日监测线上价格走势； 4、能够独立分析各大渠道优势和特点，组织和策划产品推广和计划实施； 5、完成上级领导安排的各项工作等；   岗位要求 1.大专以上文化程度，至少2年以上酒店OTA板块工作经验； 2.熟悉OTA平台运营模式，有相关网站（携程、艺龙、去哪儿、美团等）运营经验； 3.有独立组织项目营销工作能力，兼备项目策划和市场分析能力。

【岗位职责】 1、督办、检查各部门对上级指示和高管级会议决议的贯彻执行。 2、起草酒店行政文件，对系统间发文做好法律审核。 3、做好首席执行官和各部门的信息传递工作。 4、负责酒店高管层、系统间会议及其他重大会议、活动的会务工作。 5、组织记载酒店大事记，编撰酒店辞典工作。 6、收集、整理酒店内外的反馈信息及合理化建议。 【岗位要求】 1、本科以上文化程度, 具有酒店行政方面工作经验。能熟悉掌握英语。 2、掌握酒店经营管理一般知识，熟悉酒店秘书工作和行政管理知识。 3、掌握应用文撰写方法，懂得接待礼仪、礼节。 4、了解旅游法规及有关经济法规和政策，熟悉外事纪律。 5、能处理一般的文件、函电和资料，具有较好的协调、接待工作能力。 6、有较好的文字组织能力，能撰写各类应用文稿及计划、总结、报告等。

DUTIES AND RESPONSIBILITIES工作职责 •Assist chef management of the work of the Department, responsible for the wok cooker line, sand charcoal on what other daily management work. •协助总厨管理本部工作，负责炒锅，打荷，炭烧，上什等日常管理工作。 •Responsible for the development and supervision of the working procedure of the staff. •负责员工工作职责炉灶岗位操作规程的制定并监督实施。 •Responsible for the production arrangement and personnel arrangement of the cooking work. •负责做好烹饪工作的生产安排和人员安排。 •To cooperate with the chef to make the dish change and innovative dishes according to different seasons. •配合总厨按不同季节进行菜式的变化及创新菜式。 •Responsible for monitoring the quality of the kitchen production, monitoring lotus grass decoration, layout and so on. •负责监督厨房出品质量，监控打荷花草装饰，布置等工作。 •Responsible for the cooking, directing and monitoring the production process of the senior banquet for important guests. •负责重要客人的重要宴会的烹调，指挥和监控高级宴会的制作程序。 •Responsible for tracking the work assigned by the executive chef, training subordinates cooking skills. •负责跟踪落实总厨下达的工作任务，培训下属烹调技巧。 •Ensure that outstanding culinary technical skills are maintained •确保优秀的餐饮技巧得以保持。 •Assist with organizing special events and special food promotions •协助组织特别活动和特别食品促销活动。 •Communicates to his/her superior any difficulties, guest or internal customer comment and other relevant information •与上级交流疑难问题，客人或内部客户的意见以及其它相关信息 。 •Establishes and maintains effective employee working relationships •与员工建立并保持良好的工作关系 。 •Attends and participates in training sessions as scheduled •按计划参加培训活动 。 •Cleans and re-sets his/her working area •清洁并整理工作区域。 •Implements the hotel and department regulations, policies and procedures •实施酒店和部门的规定、政策和工作程序 •Works with Supervisor in manpower planning and management needs •和上级领导一起进行人力规划和管理需求。 •Works with Supervisor in the preparation and management of the Department’s budget •和上级领导一起编制和管理部门预算。

基础岗位职责 1、直接向行政总厨负责,并能不断向餐饮部指出新的餐饮主向的工作计划。 2、保证所有的厨房正常工作。 3、极积开创新菜，制订餐厅的菜单、自助单及特殊菜单。 基础岗位要求 1、国际奢华品牌酒店同等职位工作经验，现在万豪集团旗下酒店工作经验优先考虑。 2、有一定的英语沟通交流能力。 3、具有现场自我展示专业厨艺的能力，和落落大方的言谈举止。

【岗位职责】 1、严格按照品牌标准执行酒店印刷品与广告项目把关严格按照品牌标准执行酒店印刷品与广告项目把关，制定酒店公关及媒体宣传计划。 2、组织新闻界和商界人士参观饭店。 3、向市场销售总监定期提交拜访总结报告。 4、代表饭店参加所有官方活动。接待饭店所有的重要人物及宣传。 5、处理负面新闻，进行危机公关。 6、收集市场和竞争对手信息，每周向市场销售总监提交报告。 【岗位要求】 1、本科以上文化程度；三年年以上同岗位工作经验。 2、优秀的语言表达能力，能够在公关活动中进行富于感染力的演讲。 3、较强的观察和应变能力，优秀的人际交往和协调能力，较强的社会活动能力。 4、了解电子商务，大众传播，平面创意和具有创新性的写作与编辑能力。 5、个性积极主动，工作认真负责。

岗位职责 1.制定采购的方针、策略、程序文件，经管理当局批准后保证贯彻执行。 2.审批所有采购申请单、定货单。 3.根据酒店需求与市场供应审定价格合理、货品质量可靠、信誉好、售后服务优的供应厂商，确定供应关系。 4.负责与厂商进行大宗商品定货的主要业务谈判，审查所有合同及其他业务和约的执行和落实。 5.负责组织市场调查研究，及时酒店提供市场信息，指导下属按计划完成酒店的各类采购任务，并在预算内尽量做到降低成本、节省开支。 6.积极开发货源，不断推荐新产品，扩大货品国产化，负责国外定货工作。 7.经常检查本部门执行经济、海关、检疫、卫生等法律法规情况，及时处理发现的问题。 岗位要求 1.具有大专以上学历。 2.具有5年以上酒店各项物品的采购经验。 3.具有较好的英语基础 。 4.对采购程序，采购合同的订立比较精通。 5.具有较强的组织能力和沟通能力及管理能力 ------------------------------------------------------------ Tel招聘电话: + 86 (898) 36303333-转人力资源部 Cellphone招聘手机：+86 18689858360 （微信同号） （working period is 8:30AM-5:30PM in working days工作时间为工作日上午8点30分至下午5点30分） Email招聘邮箱: hr@ichaikou.com

岗位要求： 1、具备优秀的销售技能和技巧； 2、通过探讨和聆听，具备善于发掘客户需求的能力； 3、具备果断、自律的性格； 4、具备高度的自信心，工作的热情和主动权； 5、擅长交际； 6、具备商务板块销售的相关经验。 ---------------------------------------------------------------- Tel招聘电话: + 86 (898) 36303333-转人力资源部 Cellphone招聘手机：+86 18689858360 （微信同号） （8:30AM-5:30PMin working days工作时间为工作日上午8点30分至下午5点30分） Email招聘邮箱: hr@ichaikou.com

一、公关维护（旅文局、各媒体等相关渠道，控制舆情处理）； 二、活动策划（辅助酒店营销，确保收入完成）； 三、品牌策划（把控平面设计、新媒体等，提升品牌形象）； 四、各部门协助（拍摄、海报出图）。

岗位职责 1、负责西厨房的日常运营及管理。 2、确保出品标准得以有效管控。 3、确保食品卫生及安全标准。 4、确保库存运转良好。 5、设备用具的维护状况，及时报损及跟进维护和维修。 6、及时汇报运营问题 。 7、全面负责食品成本, 能源成本及厨具养护。 8、积极提高厨房效率, 提高客户满意度。 9、与餐厅经理紧密合作。 岗位要求 1、具有较强的沟通能力，工作积极主动。 2、有丰富的技术经验，熟悉西式烹调。 3、具有较强的团队合作精神。 4、国际品牌同岗位工作经验优先考虑。

【岗位职责】 1、为市场营销总监提供专业、有力的支持，以达到战略目标。 2、实施并发展部门和酒店的政策。 3、同市场营销总监一同制定市场推广战略和促销活动。 4、通过发展并实施销售市场推广策略达到收益目标。 5、根据外部环境可能对销售产生的因素，制定不同的方案。 6、根据市场变化趋势，寻找竞争优势，提高市场份额。 7、分析市场机会，制定具体目标，发展并有效实施策略和计划。 8、根据酒店的住房及会议情况，评估市场机遇，并协助其他部门（如：餐饮部，公关部等）宣传和推广促销活动。 9、评估、掌握市场动态和趋势。 10、制定销售目标，对于与实际完成销售任务的差额，如何采取补救措施。 11根据客户的需求，不时向客户更新酒店优惠政策。 12、针对特殊客户群体制定特殊的市场销售方案。 13、有效管理时间。 14、分配销售市场、划分客户类型。简而言之，把时间管理概念有效灌输给销售、宴会的同事。 15、维护客户关系，了解客户需求，掌握服务技能、销售沟通技能，做好客户反馈。 16、通过对酒店销售人员的培训、引导，提升住房率，给酒店带来收益。 17、通过对销售人员的培训、引导，制定相应的规则，使团队销售潜力发挥到最大，建立荣誉感，提升忠诚度。 18、与商务发展总监、总经理、部门经理和客户保持良好的沟通。 19、能够为客户呈现良好的酒店介绍及描述。 【岗位要求】 1、具备优秀的销售技能和技巧。 2、通过探讨和聆听，具备善于发掘客户需求的能力。 3、具备果断、自律的性格 4、具备高度的自信心，工作的热情和主动权。 5、擅长交际 6、擅长与不同的人打交道 7、懂得运用心里学技巧 8、具备销售的相关经验 9、酒店专业或相关经验的优先

Job Summary  职位简述  To co-ordinate and oversee all resort operations in the absence of the Resort Managment or designate during nights. To ensure the safety and security of guests.  在度假村管理层不当值的情况下，夜班经理协调和监督所有的度假村的夜间运营工作，确保客人的安全。  Key Duties and Responsibilities  主要义务和职责    Attending Night shift meeting.   参加夜班交班会议。   Conduct inspections of front of house and back of house during shift, including Front Office, Housekeeping, Lobby, Food and  Beverage Outlets, Public Areas, Car Parking.   在上班期间对大堂和后台区域进行检查，包括前厅、客房、大堂、餐厅、公共区域、停车场等。   Work closely with security to maintain safety in the Hotel.   与安全部门紧密合作，确保酒店的安全。   Ensure all team members are aware of all room revenue targets and are kept informed of performance results.   确保所有团队成员都知道所有的收入目标，并保持对业绩结果的了解。   Review VIP arrival& special events.   检查贵宾的到达和特别会议。   Prepare the DOR (Daily Operations Report) and send it to the superiors, review all complaints and ensure the closure of all pending complaints.   准备好(每日运营报告)并将其发送给上级，查看所有投诉，确保所有未决投诉的跟进。   Ensure all non-guaranteed reservations are released at the appointed time.   确保所有非担保预订在指定时间内释放。   Adhere to the resort selling strategy by ensuring the use of correct rates.    确保所有的预订都是通过专业的方式来处理，确保客人会带来更多预订。   Ensure guests are communicated and assisted in an efficient, warm and professional manner by all team members.   确保团队成员以以高效、热情、专业的态度与客人沟通和协助。  Oversee Night operations ensuring resort standards are adhered to and maintained by all team members.   监督夜间运作，确保所有团队成员遵守和维护度假村标准。   Overlook the entire Hotel operating during the night shift operation.   夜班期间要检查所以运营部门的工作。   Be aware of all emergency procedures during night shift operation.   在夜间值班时注意所有的紧急程序   Ensure a consistently high standard of presentation is maintained for both the department and the team members.   积极评价客人的意见和反馈，与团队成员沟通，并实施措施以提高客人的满意度。   Have full knowledge of all products and services provided by the resort and in the local area.   充分了解度假村和当地地区提供的所有产品和服务。   Implement a full training plan within the reception to develop all personnel to their full potential during Night shift.   在前台执行一个完整的培训计划，在夜间班期间培养所有的员工充分发挥他们的潜能。   Conduct Annual Appraisals with all team members and ensure follow-up of targets for team members are being followed up and monitored.   检查、维护和执行系统和程序。   Ensure Night shift handover is conducted in a professional and constructive manner.   确保夜班交接班以专业和建设性的方式进行。   Regularly spot check duty shift checklists to ensure tasks are completed.   定期检查值班检查表，确保任务完成。   Spot check passport scans to ensure accuracy as per Sanya Authorities requirements for transfers.

主要负责景区/乐园产品的运营、安全、对客服务、员工培训及处理客诉的工作。 【主要职责】 - 负责景区/乐园产品的运营和推广，提高产品知名度和销售额； - 负责景区/乐园人员的管理和培训，确保他们具备良好的服务意识和专业技能； - 负责景区/乐园产品的安全维护和处理，确保游客的安全； - 负责景区/乐园客户的接待和服务，提高客户满意度； - 负责景区/乐园产品的售后服务和处理客诉，确保客户的满意度； - 参与景区/乐园产品的市场调研和数据分析，提出产品改进建议； - 遵守景区/乐园的相关规定和制度，确保景区/乐园的运营安全和良好秩序。 【职位要求】 - 大专以上学历，具备一定的相关工作经验，景区运营经验者优先； - 熟悉景区/乐园的运营模式和规律，具有较强的沟通协调能力和团队管理能力； - 具有较强的抗压能力和应变能力，能够应对工作中的挑战和困难； - 具备良好的服务意识和职业道德，能够为客户提供满意的服务。