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Demonstrating Leadership - Utilizing
interpersonal and communication skills to lead, influence, and encourage
others.
杰出的领导能力-利用人际关系和沟通技巧领导、影响和鼓励他人。
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Advocates sound financial/business decision
making; demonstrates honesty/integrity; leads by example.
提出健全的财政、商业决策、诚实、正直、以身作则。
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Setting Goals - Establishing challenging,
realistic and obtainable goals to guide operation and performance.
设定目标-建立具有挑战性的，现实的可达到的目标来指导具体运营工作。
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Developing and Building Teams - Encouraging
and building mutual trust, respect, and cooperation among team members.
发展建设团队-鼓励和建立相互信任，尊重，加强团队成员的合作。
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Achieving/Exceeding Goals - Achieving and
exceeding goals including performance goals, budget goals, team goals, etc.
实现/超越目标-实现和超过目标，包括绩效目标，预算目标，团队目标等。
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Communicating with Supervisors, Peers, or
Subordinates - Providing information to supervisors, co-workers, and
subordinates by telephone, in written form, e-mail, or in person.
与上司，同级或下属沟通-通过电话，书面形式，邮件，确保同上司，同级，下属间沟通顺畅。
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Improving Profit - Developing means to
improve profit, including estimating cost and benefit, exploring new business
opportunities, etc.
提高利润-发掘各种方式来提高利润，包括估算成本和效益，拓展新的商业机会。
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Guiding, Directing, and Motivating
Subordinates - Providing guidance and direction to subordinates, including
setting performance standards and monitoring performance.
指导，引导和激励下属-为下属提供指导和方向，包括设定的绩效标准和监测效能。
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Making Decisions and Solving Problems - Analysis
information and evaluating results to choose the best solution and solve
problems.
决策和解决问题-分析信息和评估结果，选择最佳的解决方案来解决问题。
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Coaching and Developing Others - Identifying
the developmental needs of others and coaching, mentoring, or otherwise helping
others to improve their knowledge or skills.
培训和发展他人-确定他人的发展需求，培训、辅导，或以其他方式帮助他人，以提高他们的知识或技能。
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Maintaining Balance between Profit and
Service Satisfaction - Estimating cost and benefit ratio, maintaining balance
between profit and service satisfaction.
保持利润和服务满意度间的平衡-估算成本和效益的比例，保持利润和服务的满意度之间的平衡。
OPERATIONS
运营
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Sets expectations and holds food and
beverage leadership team accountable for demonstrating desired service behavior.
设定期望值，并领导整个餐饮部的服务工作。
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Develops and manages Food and Beverage
budget.
发展和管理餐饮部预算。
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Reviews financial reports and statements to
determine how Food and Beverage is performing against budget.
审查财务报告和财务报表，跟进餐饮部经营预算。
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Coaches and supports food & beverage
leadership team to effectively manage wages, food & beverage cost and
controllable expenses (e.g., restaurant supplies, uniforms, etc.).
培训和支持餐饮部领导团队有效地管理工力，食品及饮料的成本及可控的费用。
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Identifies opportunities to increase profits
and create value by challenging existing processes, encouraging innovation and
driving necessary change.
抓住机会，通过富有挑战性的举措，鼓励创新和推动必要的变革来增加利润，创造价值。
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Reviews findings from comment cards and
guest satisfaction results with F& B team and ensures appropriate
corrective action is taken.
与餐饮部团队一起追踪客人意见卡和客人满意度调查结果，确保及时采取措施更正不完善的地方。
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Works with food and beverage leadership team
to determine areas of concern and develops strategies to improve the
department’s financial performance.
通过餐饮部团队一起确定需要关注的领域，改进战略来提高部门的财政收入。
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Ensures that regular, on-going communication
occurs in all areas of food and beverage (e.g., pre-meal briefings, staff
meetings, culinary team).
确保餐饮部沟通会在所有领域中（例如，开餐前的例会，员工会议，厨房）定期、持续的沟通。
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Hires food & beverage leadership team
members who demonstrate strong functional expertise, creativity and
entrepreneurial leadership to meet the business needs of the operation.
提升餐饮部领导团队中具有扎实的专业知识，创造力和企业领导能力的员工，以满足运营需要。
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Establishes and maintains open,
collaborative relationships with direct reports and entire food & beverage
team. Ensures direct reports do the same for their team.
通过直接报告的形式在整个餐饮部建立和保持开放、协作的关系。确保各团队也采用直接报告。
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Monitors the department’s actual and
projected sales to ensure revenue goals are met or exceeded and opportunities
are identified and addressed.
监控餐饮部实际和预计的销售，确保销售收入目标达到或超过预算。
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Ensures F&B operation to follow up all
standard and audit, etc ISRA, BSA.
确保餐饮部运营符合集团各项审计工作。
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Focuses on maintaining profit margins with
reduce controllable as possible.
关注餐饮部利润率，尽可能的降低可控开支。
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Develops a food and beverage operating
strategy that is aligned with the brand’s business strategy and leads its
execution.
开发符合品牌标准的餐饮经营战略，并执行。
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Empowers associates to provide excellent
guest service.
监管并推进员工能够向客人提供优质的服务，提高服务质量。
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Stays aware of market trends and introduces
new food and beverage products to meet or exceed customer expectations,
generate increased revenue and ensure a competitive position in the market.
具有市场发展趋势的意识，引进新的食品和饮料，以满足或超越客人的期望，创造更多的收入，并确保有竞争力的市场地位。
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Ensures associates are treated fairly and
equitably.
确保公平、公正对待每一个员工。
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Brings issues to the attention of Human
Resources as necessary.
根据人员反馈，将问题反馈给人力资源部。
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Order and purchase equipment and supplies.
采购并跟进维护设备和营运物品。
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Assist other departments’ job when hotel
needed.
在需要时，协助其他部门工作。
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Every associate has the role to serve
guests.
每一位员工都有服务客人的职责。
立即沟通
