1.
To present a
good image by providing courteous and professional services and by handling
enquiries graciously and efficiently.
提供周到专业的服务和有效的处理询问来体现良好的形象。
2.
To
understand thoroughly and adhere to the hotel’s cashiering procedures and cash
handling responsibilities.
要懂得并贯彻酒店收银程序及工作职责。
3.
To supervise
F&B cashiers and to ensure that:
作为餐饮收银主管一定要确保以下这些：
1)
All cashiers are well versed with the outlet
menu and prices.
所有收银必须精通菜单及其价格。
2)
All sales of food, beverage, tobacco, and other
income are properly recorded.
所有售出的食品、饮品、香烟或其他收入都有准确记录。
3)
All houses use and entertainment are in line
with the hotel policies and procedures.
所有内部使用的款待账单都要按照酒店的方针和程序。
4)
All charged sales and settlements are accurate,
relative information such as room number is complete, and that the guest’s
signature is legible.
所有的销售和结算都是正确的，相关信息如房号之类都是完整的和客人的签名都是清晰的。
5)
Proper accounting for and handling of both the
daily cash (including checks and credit cards) receipts, as well as the
assigned cash float.
适当地结算处理每日现金（包括支票和信用卡）收入和电脑一样准确。
6)
Cashier drops report is properly completed and
tally with the system report.
收银报告是完整正确的，并符合系统内的报告。
7)
The daily cash receipts are enclosed in the
drop envelope and dropped to the safe deposit box.
每日现金、收据要附在信封内并存放入保险箱。
4.
To verify
and approve all rebates discounts and void checks with the agreement of Lobby
bar manager.
检验所有折扣、取消和空账单是否有大堂吧经理的批准。
5.
To bring to
the all-cashier challenges including but not limited to missing item code, menu
description, price change, portion requirement etc. 要告知收银员所面对的挑战，不包括一些不常见的分类条目、菜单描述、价格变动、一部分必要的条件等。
6.
To work with
Income Auditor and surprise check of cashier float.
与收入审计员协作抽查收银员的备用金。
7.
To contact
credit card company for charge authorization or card problem whenever
necessary.必要时联系信用卡公司以授权或解决相关卡的问题。
8.
To make
ready sufficient cash and small changes for B&F cashiers.
为收银员的交换准备充分的零钱。
9.
To cover the
responsibilities of Lobby Bar cashier during their leave or unexpected absence.要在大堂吧收银员离职或突发事件不在时做顶替。
10.
To notify
Director of Finance immediately of any cash loss or counterfeit notes received.
当发生现金遗失或收到假币时应及时通报上司。
11.
To remind
System Manager the change of password for cashier at regular intervals.
及时提醒系统经理更换收银员经常使用的密码。
12.
To assist in
other accounting duties when required. 必要时帮助其他同事。
13.
To assist in
the training and mentoring of new cashiers. Strive to revise or develop new
procedures that reduce workload and stress. 培训新聘收银员，努力改善和提高工作程序，减少工作量。
14.
Others其他:
1)
To respond to the changes in department
functions as dictated by the industry, the company, or the hotel.
按照业主、公司或酒店发出的指令对部门职能的改变进行相应的调整。
2)
To provide courteous and professional service
and to maintain good working relationships with all hotel associates.
与酒店所有员工维持良好的工作关系并提供礼貌且专业的服务。
3)
To have a complete understanding of the hotel
associate handbook and to adhere to the regulations contained therein.
对酒店员工手册有完全的理解，并遵守其中所包含的所有章程。
4)
To have a complete understanding of the hotel
policies relating to fire, safety, and hygiene.
对酒店的火灾、安全和卫生方面的相关政策有完全的理解。
5)
To carry out any other duties and
responsibilities as assigned.
服从任何其他职责范围内的调派。
15.
Operations营运：
1)
Open and close shift in accordance with the
manager checklist.
按照管理检查表要求上下班。
2)
Initiate aggressive guest interaction through
seeking and soliciting feedback from guests.
经过寻找和听取来自客人的回馈来加强与客人的进一步互动。
3)
Train, maintain and enforce all service
standards in the outlet.
培训、保持和加强大堂吧的餐饮服务标准。
4)
Enforce the approved standardized drink recipe
and presentation guidelines to ensure consistent quality beverage to our guests
in accordance with the approved Lobby Bar guide.
按照大堂吧要求加强建立酒水配方和展示册来确保服务给客人的酒水质量保持一致。
5)
Properly execute revenue and check control
procedures on shift.
正确地运用收入和检查控制程序。
6)
Handle daily associate relations (e.g.
scheduling, time adjustments).
处理日常员工关系（例如：排班、班次调整）。
7)
Maintain a safe and sanitary work environment
for all associate and guests.
为所有的员工和客人保持安全和卫生的工作环境。
8)
Gather and implement all proper tools for
running shifts (e.g. schedules, floor plans, reservations, and checks).
为班次的顺利运转收集和使用所有的合适工具（例如：排班表、区域分布、预定情况和日常检查等）。
9)
Find solutions for problems such as call outs,
last minute bookings, or any other daily problems that may arise.
找到解决问题的方法，比如：外卖服务、最后点单时间，或者其他可能发生的日常问题。
10)
Be on the floor during the shift and assist
servers or hostess to ensure guests are satisfied.
确保当班时间在岗，并督促和协助服务人员和领位让客人满意而归。
11)
Ensure that only a quality product is served.
确保只提供高质量的产品给客人。
12)
Ensure all side work is done daily.
确保所有工作都按照标准顺利完成。
13)
Maintain proper associate uniform standards.
保持正确的员工制服标准。
14)
Manage an effective repair and maintenance
program with work orders, inspections, etc. 执行有效的修理和维护工作，通过工程维修单、检验等。
15)
Understand and teach empowerment principles to
ensure guest satisfaction.
理解与教育授权原则确保客人满意。
16)
Exercise station rotation to ensure stations
are distributed fairly.
练习使用边柜循环原则来确保边柜的使用合理.
17)
Be aware of all Marriott Guest Incentive
programs and the correct accounting procedures pertaining to them.
知道所有的万豪旅享家优惠和如何给他们正确的计算。
18)
Above all, to lead by example through a “hands
on” approach to motivate our associates to excel.
总之，通过“着手”表率作用来激励我们的员工不断提高。
16.
Human Resources人力资源：
1)
Implement an effective training program for new
and current associates using use records, menus, and appropriate reference
manuals.
实行为新员工和在职员工制定一个有效的培训计划，可以使用Use Record、菜单和适当的参考手册。
2)
Encourage problem solving by associates through
proper training and empowerment.
通过适当的培训和授权来鼓励员工自己解决问题。
3)
Establish effective communication with
associates to gain their trust and respect.
与员工建立有效的沟通以得到他们的信赖和尊敬。
4)
Maintain fair and consistent counseling and/or
disciplinary procedures in accordance with the Mariott Guarantee of Fair
Treatment Policy.
运用万豪保证公平对待政策来保持执行公平和一贯的劝导、谈话和纪律处分程序。
5)
Work-related injuries that occur in the course
of work should be reported immediately to the manager
& Human Resources Department& Loss & Prevention Department.
产生工伤的第一时间需上报给经理、人力资源部及防损部。
6)
Guarantee my due diligence in work. If I fail
to finish the work on time due to personal negativity, intentional delay, and
other factors, and reduce work efficiency, the overtime work generated shall be
regarded as invalid.
保证本人在工作中尽职尽责，如因个人消极、故意拖延等因素而不能按时完成工作、降低工作效率，所产生的加班应视为无效。
17.
Administrative行政管理：
1)
Communicate directly and/or with the logbook to
the next shift supervisor or manager.
通过Log Book向下一个班次的主管或经理直接地沟通。
2)
Identify and recommend incentive programs, new
ideas, and methods of operation.
熟知和推荐奖励计划、新的主意和营运方法。
3)
Promote positive inter-department relations. 促进积极的部门内部关系。
4)
Perform any reasonable request made of
management which is not life threatening or against the law. 运用任何合理的、不胁迫的或不违反法律的管理方式管理。
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