Assist to ensure that the Food and Beverage activities are aligned with the respective Corporate Strategy, and that the Hotel Actions have been implemented where appropriate. 协助确保餐饮部运作符合其酒店策略，适当执行酒店规章。  Oversee the preparation and update of individual Departmental Operations Manuals. 在适当的时候协助准备和更新部门营运手册。  Conduct regular divisional communications meetings and ensure that departmental briefings and meetings are effective and conducted as necessary. 协助定期主持召开部门沟通会并确保分部门例会和会议确实有效且在必要时进行指导。 Ensure the delivery of brand promise and provide exceptional guest service at all times. 确保所有员工遵循品牌承诺并始终提供优异的对客服务。  Provide excellent service to internal customers in other departments as appropriate. 确保员工同样在适当的时候为其他部门的内部客人提供优质服务。  Handle all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily. 礼貌而高效地处理所有客人和内部客人的投诉和询问，确保问题得到圆满解决。  Maintain positive guest and colleague interactions with good working relationships. 与客人和同事保持基于良好工作关系的互动接触。  Establish a rapport with guests maintaining good customer relationships. 与客人建立并保持良好的客户关系。  Personally and frequently verify that guests at Niccolo Kitchen are receiving the best possible service. 经常亲自证实餐厅客人得到的是最好的服务。  Spend time at Tea Lounge (during peak periods) to ensure that they are managed well by the respective colleagues and functions to the fullest expectations. 在悦廊区域花时间巡视（高峰时段）以确保员工很好地管理餐厅区域并使各项活动达到最佳满意度。 Maximize colleague productivity through the use of multi-skilling, multi-tasking and flexible scheduling to meet the financial goals of the business as well as the expectations of the guests. 将员工的工作能力通过多项技能、多项任务和有弹性的日程安排运用而达到最大化，以完成经营上的财政目标和顾客期望。  Assist to improve productivity levels and the need to prudently manage utility/ payroll costs within acceptable guidelines, ensuring optimum deployment and energy efficiency of all equipment. 协助工作效率水平的提高以及在适用的原则指引下对于设施设备或者支出成本的慎重管理的要求以达到所有设备的最佳调配和能源使用效率。  Assists to ensure that the outlet is operated in line with maximizing profit while delivering on the brand promise. 协助确保遵守品牌承诺以追求利润最大化为原则进行部门运作。  Assist the Outlet Manager to achieve the monthly and annual personal target and the outlet’s revenue. 协助餐厅经理达到月度和年度个人目标和餐厅营业收入。  Ensure that all hotel, company and local rules, policies and regulations relating to financial record keeping, money handling and licensing are adhered to, including the timely and accurate reporting of financial information. 确保与财务记录的保留、钱款处理和许可以及及时而准确的财政信息的上报全部符合酒店、公司和本地的制度、政策和规章的规定。  Assist in the inventory management and ongoing maintenance of hotel operating equipment and other assets. 协助进行盘点管理和酒店营运设备和其他设施持续的保养。  Manage costs proactively based on key performance indicators, work with the respective Heads of department as appropriate. 以主要的业绩表现指数为基础对成本进行预先管理控制，适当的时候让各个部门经理参与其中。  Ensures new technology and equipment are embraced, improving productivity whilst taking work out of the system. 确保使用新技术和设备，简化工作系统提高工作效率。 Prepare annual marketing plan with members of the department, as a base of annual marketing plan of RB&E Dept. 与部门成员一起准备年度市场计划，作为完成餐饮部年度市场计划的依据。  Evaluate local, national and international market trends, vendors and other hotel/restaurant operations constantly to make sure that the hotel’s operations remain competitive and cutting edge. 不断评估当地、国内和国际市场趋势、供应商和其他酒店/餐饮企业营运状况以确保酒店自身经营状况保持竞争力和领先位置。  Continuously seek Marketing and Public Relations opportunities to increase awareness and ultimately business. 不断寻求市场和公关方面的机会以加强关注力并最终带来生意。 Embrace all the Forbes and WHM standards of Niccolo Hotels Global expectations and make sure these are all in place in the RB&E outlets while providing enough training to staff and checking in a daily basis with immediate corrective actions in place. 遵循所有福布斯标准和九龙仓酒店管理集团对尼依格罗品牌的期待，确保这些期待和标准在餐饮部实施。同时确保提供到给员工相应足量的培训，每天对此项目进行监管并且时刻纠正员工的行为。  Work closely with other Outlet Managers in a supportive and flexible manner, focusing on the overall success of the hotel and the satisfaction of hotel guests. 以支持和灵活的态度与其他员工紧密合作，着眼于整个酒店的成功和酒店客人的满意度。  Ensure that Food and Beverage colleagues work in a supportive and flexible manner with other departments, in a spirit of “We work through Teams”. 确保餐饮部员工以支持和灵活的态度和“团队协作”的精神与其他部门合作。  Ensure consistent check and supervision on food and beverage items during operation, making feedback as appropriate. 在营运过程中将对于餐饮产品的检验和监督贯穿始终，并在适当的情况下作出反馈。  Supervise on restaurant services and catering standards, implement correct measure with Director of restaurant, Executive Chef and Niccolo Kitchen Chef where necessary. 监督餐厅的服务和餐饮标准。在必要的地方，与餐厅总监、行政总厨和厨师长一起实施正确的措施。  Carry out inspection on RB&E operation with Niccolo Kitchen Chef frequently and thoroughly. 与欣厨厨师长对餐饮营运进行频繁而全面的检查。  Supervise usage of fresh products in the meal preparation procedure. 监督餐饮准备中新鲜产品的使用。  Give assistance to Executive Chef/ Niccolo Kitchen Chef on creative suggestions and ideas. 协助行政总厨/欣厨厨师长提出富有创意的建议和想法。  Give assistance in monitoring the monthly inventory of all operating equipment and operating supplies. 协助监督对所有运营设备和营业用品的月度盘点。  Communicate on daily operations and quality control with kitchen closely. 针对每日营运和质量控制与厨房密切沟通。  Have a thorough knowledge and understanding of all food and beverage items in the menu and the ability to recommend Food and Beverage combinations and up sell alternatives. 对菜单上的所有菜品和饮料有全面的知识和理解，并能推荐菜品和饮料的搭配及促销。  Ensure front and back of house area of the restaurant clean and orderly. 确保餐厅的前、后区域的洁净有序。  Communicate with Housekeeping department, ensuring established clean plan is carried out strictly. 与客房部配合，确保严格执行既定的清洁计划。

1、按照部门的规范和程序提供高标准的餐饮服务。 2、正确处理客人的投诉。 3、根据酒吧存货量领取酒吧物品。 4、为酒吧侍应生提供基本的饮料知识和饮料服务的培训。 5、召开每日例会和参加计划好的餐饮部会议。 6、为销售，饮品创新和利润制定部门的规范和程序。 岗位要求 1、英文沟通能力 2、掌握有关于食品，酒水，运营各个方面的知识以及工作能力 3、4年有关的工作经验，2年以上主管级经验 4、优秀的行政管理技能 5、拥有敏锐的商业嗅觉 6、懂得自我激励以及保持积极的态度 7、较强的领导能力，懂得激励团队队员以及跟团队的沟通 8、良好的英文书写能力和口语能力 9、良好的仪容仪表