· Ensures that minimum brand standards have been implemented
· 确保酒店最基本的品牌标准都要被贯彻执行。
· Responds to the results of the Consumer Audit and ensures that the relevant changes are implemented.
· 对于客户调查结果做出回应并落实相应的改善措施。
· Works closely with other employees in a supportive and flexible manner, focusing on the overall success of the hotel and the satisfaction of hotel guests.
· 以支持和灵活的态度与其他员工紧密合作，着眼于整个酒店的成功和酒店客人的满意度。
· Works in a supportive and flexible manner with other departments, in a spirit of “We work through Teams”.
· 以支持和灵活的态度和“团队协作”的精神与其他部门合作。
· Presents menu/ drinks list, answers enquiries and makes suggestions regarding food, beverage and service to guests.
· 向客人呈送菜单，回答客人问询并为客人提供关于食品、饮料及服务的建议。
· Takes orders and serves food and beverage to guest according to the established sequence and procedures.
· 根据所定的程序接受点菜并为客人服务食品及饮料。
· Fully conversant with all aspects of the Hero Computer System.
· 完全了解Hero电脑系统的各方面。
· Ensures all food and beverage items, equipment and other facilities in the Outlet are maintained according to the Departmental Operation Manual requirements.
· 根据部门营运指南要求确保部门内所有餐饮物品、设备和其他设施得到妥善保管和维护 。
· Takes guest order and serves items without unnecessary delay.
· 记录客人点菜并及时提供产品和服务，不得无故延误。
· Familiars and have good knowledge of the Outlet’s Menu and Wine List.
· 熟悉并对餐厅菜单和酒单有相当的了解。
· Up-sells beverage to increase the revenue.
· 促销饮品以提高营业收入。
· Reports any difficulties or problem to Team Leader/ Assistant Manager for solution or follow up actions.
· 向餐厅副理报告所有困难及问题，以便解决和跟进。
· Maintains par stocks of beverages and guest supplies.
· 保持所有酒水和客人供应品的标准库存量。
· Prepares mis-en-place according to the requirement and operation needs.
· 确保根据要求和运作需要做好餐前准备工作。
· Clears and resets counters or tables.
· 清洁并重新摆设餐台和餐桌。
· Prepares and serves Cocktail as requested.
· 根据要求准备及服务鸡尾酒。
· Assists in setting up/ decorating the Outlet according to the theme during special promotions or occasions.
· 在特别推广或活动期间，根据活动主题协助餐厅的摆台和装饰。
· Ensures all beverage stock are kept in the proper storage under the appropriate temperature.
· 确保所有饮品在适合温度下的妥善储存。
· Ensures all glasses are well polished.
· 确保所有杯具的光亮、洁净。
· Assists in Bar stock inventory and maintains an accurate inventory record.
· 协助对酒吧的盘点并保持准确的盘存记录。
· Submits request for replenishing the beverage items in the Bar.
· 提出补充酒吧饮品的申请。
· Performs the function of cashier as required.
· 按照要求执行收银员职能。
· Verifies cash received ensuring only genuine money been collected.
· 核对收取的现金，确保所收现金都是真钞。
· Verifies all credit cards presented by guest before to validity of the card.
· 核对所有客人呈交信用卡，确保所有信用卡都在有效期内。
· Strictly adheres to all policies and procedures issued by the Finance with regard to cashiering and cash handling.
严格遵守财务部发出的关于收银及现金处理的政策和程序。
