About Four Seasons:
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
About the location:
Pagoda-style pavilions rise amidst exquisite gardens and ponds. With personalised hospitality, Four Seasons provides an unrivalled experience of China’s timeless beauty. Four Seasons Hotels and Resorts is a world-leading luxury hotel management group. As a key member of the group, Four Seasons Hotel Hangzhou at West Lake has been awarded the great honor of a five- star hotel in Forbes Travel Guide 2016 to 2022. As the ancient saying goes, “In the universe, there is heaven; on earth, there is Hangzhou.” Set along the banks of the fabled West Lake, our hotel is a tranquil enclave woven with ponds, courtyards surrounding picturesque Chinese gardens, willow trees and mist-covered lagoons. Wake to views of mountain peaks, ancient temples rising from the greenery or the very waters that have enchanted poets, explorers and emperors for centuries. Start with a cup of Longjing tea in our Lobby Lounge before picking up your bicycles and heading out to explore the city, then come back for a soothing treatment in our chinoiserie-filled Spa, followed by dinner in one of Jin Sha’s private-dining rooms.
About the role:
Plan, organize, control and direct the work of employees in the Hotel’s Chinese Restaurant while ensuring guest satisfaction. This role is part of Chinese Restaurant department, reporting into Chinese Restaurant General Manager.
What you will do:
• Select, train, evaluate, lead, motivate, coach, and discipline all employees, supervisors in the Hotel’s Fine Dining Restaurant to ensure that established cultural and core standards are met with long-range strategic planning for outlet operation.
• The ability to be visible in the operation, provide recognition, promote good public relations, and handle complaints, concerns or special requests for guests, clients, and group contacts. (20%)
• Describe and ensure quality of all food items, ingredients, and preparation methods, as well as provide expert knowledge of wine and spirits in an elegantly appointed environment dedicated to an attentive and distinctive experience for breakfast, lunch, or dinner.
• Control labor and operating expenses through effective scheduling, budgeting, purchasing decisions, and inventory and cash control.
• Attend regular operational meetings to ensure effective coordination and cooperation between departments.
• The ability to aid each Department Head in giving the necessary training to their staff and to assist them in it.
• To develop creative and attractive setup presentations for potential clients.
• To ensure spot up-selling to maximize the departmental revenue.
• To supervise the execution of Restaurant according to guest’s desire and to ensure the highest standards of food, beverage and service is offered.
• To review all Restaurant Operation orders and daily and weekly Restaurant sheets to ensure accuracy in content.
What you bring:
• A minimum five years of administrative experience, preferably in a hospitality or restaurant related field or other equivalent experience, is required.
• Mandarin Speaking is required.
• Requires a working knowledge of the Food & Beverage aspect of Four Seasons services, policies or operations and general knowledge of the hotel. Working knowledge is generally learned on-the-job.
• Requires a working knowledge of the Food & Beverage aspect of Four Seasons services, policies or operations and general knowledge of the hotel. Working knowledge is generally learned on-the-job.
• Requires knowledge or the ability to operate computer equipment including word processing and spreadsheet software.
• Logic, eye for details, approachable and willing to help
• Has proven ability to manage multiple priorities with lean resources while delivering high-quality results
• Has strong leadership and interpersonal skills, is able to prioritize and adapt to the changing needs of the operation
• Has a positive attitude with a generous and uplifting team approach
• Has the ability to anticipate and prioritize the needs of the guest proactively
• Is energetic and has a professional approach to his/her craft
• Flexible with his/her schedule with the ability to work all shifts, weekends and holidays
What we offer:
• Competitive Salary, wages and benefits
• Excellent Training and Development opportunities
• Complimentary Accommodation at other Four Seasons Hotels and Resort
• Complimentary Dry Cleaning for Employee Uniforms
• Complimentary Employee Meals
• Employee activities
Schedule & Hours:
• This is a full-time position
• The working hours will primarily by department, ability to work all shifts, weekends and holidays
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