Job
Summary – (Role Summary)
·
Analyze learning needs and identify
current learning gaps in commercial-related space. Make recommendations for
learning priorities and solutions that suits IHG’s business needs.
·
Understand targeted audience groups
learning styles and preferences. Make recommendations for learning methodology
and channels that best suits the targeted audience groups.
·
Deliver existing & new commercial
training programs (face-to-face, virtual training and web-based learning) to
hotel leaders and colleagues.
·
Leverage global learning resources and
platform as appropriate and identify areas where localization is
required.
·
Manage overall design, development and
deployment of new commercial learning programs (face-to face, virtual or
web-based training) within the agreed budget through working with function
teams or selected third party.
·
Oversee the pilot, roll-out and
implementation of new commercial learning programs.
·
Ensure learning is embedded by working
with commercial performance and/or revenue management team to ensure effective
support, coaching and mentoring is in place.
·
Revisit programs which have been
implemented and make sure programs are updated and feedbacks are incorporated.
2. REQUIRED
QUALIFICATIONS
Required Skills –
·
Ability to design, facilitate and deliver
learning programs with impact.
·
Knowledge of hotel industry commercial
performance and/or revenue management.
·
Business acumen.
·
Ability to work across multiple business
units and matrix organization.
·
Excellent interpersonal, consultative,
communication skills
·
Strong project management skills to
scope, plan and deliver project key milestones
·
Strong adaptability in an environment of
ambiguity or change.
·
Excellent Chinese and English proficiency
both verbal and written.
Qualifications and Experience
·
Bachelor's or Master's Degree in a
relevant field of work
·
Solid experience in hotel industry’s
sales, and/or revenue management