DUTIES AND RESPONSIBILITIES工作职责
• Finalizes food cover report and photocopies various documentation for food and beverage control and the Finance Department
确定食品人数的报告，并为成本控制经理及财务部复印各相关资料。
• Keys in revenue journal and distributes to Outlet Mangers and management
输入收入凭证并交与餐厅经理和管理层。
• Controls dockets used in all outlets, maintaining correct sequence used at all times, accounting for dockets and making sure canceled dockets are recorded accordingly
控制所有餐厅使用的收据，并检查收据号码的连贯性，确保取消的收据也相应的记录在册。
• Controls all food and beverage sales by:
通过以下方式控制所有食品和酒水的销售：
• Correct recording of guest checks on a timely basis
及时纠正客人帐单记录。
• Performs spot checks on outlet checks used
抽查餐厅已用帐单。
• Having all voided checks, corrections and unsettled checks approved by the Restaurant Supervisor or Manager
将所有作废帐单，更改帐单及未结帐帐单交与餐厅主管或经理批准。
• Monitors the buffet controls, especially over cash settled checks to prevent reuse ensuring all revenue is recorded
监控自助餐收入，特别是用现金结算的帐单，防止重复使用同一帐单再次结帐，以确保所有收入都被记录下来。
• Ensure banquet controls are being adhered to
确保遵循宴会控制制度。
• Reconciles total outlet sales to total charges
•核对餐厅销售收入与电脑记录一致。
• Ensures all rebates and miscellaneous charges are supported by documentation detailing the charges. All rebate credits must be in accordance with Finance Policy. The rebate credits, miscellaneous charges and paid outs must be summarized and sent to the Finance Manager and General Manager for review daily
确保所有的折扣和杂项收入都有相关的详细凭单支持；。所有折扣必须遵循财务政策。将每日所有的折扣，杂项收入及现金垫付汇总后将财务总监及总经理审批。
• Ensures that programs involving coupons, certificates, and vouchers are adequately controlled and safeguards are in place
控制所有的优惠券、免费券，及凭单妥善控制及保管。
• Audits daily collection of the General Cashiers Summary against the bank in slip
审计每天总出纳汇总表和银行进帐单是否一致。
• Audits and reconciles advance payments and ensures payments have been applied
审计和调节每天客人预付定金，并确保付款已到位。
• Works with General Cashier to check all float totals regularly and keeps control on registers in outlets
与总出纳一起定期检查各站点备用金，并保存各营业点收银机数据记录。
• Reconciles revenues on a daily basis via back up page
每日调节收入。
• Performs various special projects as requested and assigned by management
执行管理层要求和分派的特殊任务。
Occupational Health and Safety Responsibilities
职业保健和安全职责
• Demonstrate Awareness of OH&S policies and procedures and ensure all procedures are conducted safely and within OH&S guidelines and ensure your direct reports do the same
熟悉职业保健、安全职责相关政策和程序，以确保所有程序能得以安全地执行，并在职业保健和安全职责方针的指导下确保执行落到实处。
• Be aware of duty of care and adhere to occupational, health and safety legislation, policies and procedures
了解并坚持职业的、健康的、安全的立法、政策和程序。
• Initiate action to correct a hazardous situation and notify supervisors of potential dangers
及时对危险的情形采取补救措施，并向主管汇报存在的潜在危险。
• Log security incidents and accidents in accordance with hotel requirements
按照酒店要求记录安全事故及突发事件。
QUALIFICATIONS AND REQUIREMENTS 任职要求
• Taking Responsibility
承担责任
• Strive for constant improvement and take responsibility for your own performance
追求不断的进步，对自己的工作负责。
• Adhere to InterContinental Hotel Group Corporate Code of Conduct
遵循洲际集团酒店制度。
• Adhere to Hotel Handbook and general policies and procedures
遵循酒店手册及总政策和程序。
• Adhere to Finance Policies and Procedures
遵循财务政策和程序。
• Report problems to Management with suggestions for resolution
向上级汇报问题并提出解决建议。
Understanding My Job
了解我的工作
• Clarifies own job responsibilities and looks for opportunities that will increase skills and job knowledge
清楚自己的工作职责，寻找机会提高个人技能并增长工作常识。
• Understands how their role fits with others and contributes to the success of business
了解他们相互间的工作配合，并为酒店的成功作出贡献。
• Understands the hotel’s facilities, products and services
了解酒店设施，产品及服务。
• Provides information when requested and promotes hotel’s services, facilities and special events
根据需要提供信息，促销酒店的服务、设施及特别活动。
• Implements department procedures and policies as needed
根据需要执行部门程序和政策。
Problem Solving and Decision Making
解决问题和决策
• Diagnose problems and thoroughly analyze information to guide decision making
考虑问题，通过彻底分析信息去引导决策的制定。
• Evaluate and assimilate critical information when reaching conclusions and make logical, competent decisions
对紧急情况进行评估及处理，得出结论时应做出合理的正确决定。
Customer Focus
关注客人
• Build and maintain positive relationships with all internal customers and guests in order to anticipate their needs.
与所有的客人建立并保持良好的关系以超越满足客人的需要。
• Anticipate guest needs, handle guest enquires, and solve problems
预测客人需求，处理客人询问并解决问题。
• Create a positive hotel image in every interaction with internal and external customers
在与每一位酒店或非酒店客人的交往中为酒店树立一个良好的形象。
• Adhere to hotel brand standards
遵循酒店的品牌标准。
• Maintain a high level of product and service knowledge in order to explain and sell services and facilities to guests
拥有较高的产品与服务知识，以便向客人解释并推销酒店的服务与设施。
• Assist guests and escort them to locations within the hotel at their request
根据客人的要求协助并带领客人到酒店内的地方。
• Maintain knowledge of special programs and events in the hotel in order to recognize and respond to guests needs
了解酒店的推销项目及活动，以便回答客人的需求。
• Maintain current Hotel information to be able to provide information to guests
了解酒店最新最准确的信息以便提供给客人。
Teamwork
团队合作
• Demonstrate co-operation and trust with colleagues, supervisors, teams and across departments to deliver positive results
与同事、主管，团队，及其它部门保持信任与合作以达到积极的成果。
• Communicate well to ensure effective shift handovers
与同事很好的交流以确保有效的班次交接。
• Actively participate in wider hotel meetings
积极参加酒店的各种会议。
• Interact with department and hotel staff in a professional and positive manner to foster good rapport, promote team spirit and ensure effective two way communication。
以专业积极的姿态与部门和酒店员工接触，建立良好的关系、增进团队精神并确保有效的双方交流。
Adaptability
适应能力
• Be open to new ideas and make changes in the job and routine as required
接受新观念，根据需要对工作及日常事务做适当的调整。
• Work in line with business requirements in a flexible and optimistic manner
根据业务要求，以灵活乐观的态度工作。
• Complete tasks as directed by Management
完成管理层安排的任务。
Developing Self
自我发展
• Develop/update skills and knowledge (internally or externally) to reflect changed technology or changed work requirements
提高能力，更新知识，确保在技术变更或是工作改变后仍能继续很好的发展。
• Seek feedback on areas of shortfall
寻找自身的不足。
• Maximize opportunities for self development
为自身的发展寻找最大的机遇。
