职位概述What You’ll Do
协助高级服务管家执行餐饮服务标准与运营管理，督导初级管家规范操作；负责日常服务品质管控、餐食出品监督与环境管理；收集宾客反馈，参与服务优化；管理餐饮物资盘点与补给；协助开展丝路餐饮文化活动，处理一般投诉，保障餐饮服务稳定、高效、高品质运行。
Assist the Senior Service Butler in implementing F&B service standards and operation management, supervise junior butlers in standardized operations; be responsible for daily service quality control, food production supervision and environment management; collect guest feedback and participate in service optimization; manage inventory and replenishment of F&B supplies; assist in cultural activities, handle general complaints to ensure stable, efficient and high-quality operation.
主要职责How You’ll Do It
· 协助落实服务标准与流程，现场指导初级管家，纠正服务偏差，保障服务一致性。
· Assist in implementing service standards and procedures, guide junior butlers on site, correct service deviations to ensure service consistency.
· 监督餐食温度、口味、摆盘及服务流程规范性，确保服务品质达标。
· Supervise food temperature, taste, presentation and service procedure standardization to ensure quality.
· 收集宾客意见与建议，及时上报并参与服务优化改进。
· Collect guest comments and suggestions, report timely and participate in service optimization.
· 负责餐饮物资、餐具、耗材盘点、登记与补给，避免短缺与浪费。
· Be responsible for inventory, registration and replenishment of F&B supplies, tableware and consumables to avoid shortage and waste.
· 协助组织丝路主题餐饮活动，向宾客讲解饮食文化与产品特色。
· Assist in organizing Silk Road themed dining activities, explain culinary culture and product features to guests.
· 处理一般性餐饮投诉，重大问题立即上报并协助处置。
· Handle general dining complaints, report major issues immediately and assist in handling.
· 配合完成团队培训、技能考核及上级安排的其他工作。
· Cooperate in team training, skill assessment and other tasks arranged by superiors.
其他Others
· 这份岗位职责并不包括该职位所要求的次要性及附带性的工作。以上工作任务和要求是这一个职位所需的最基本的要求。
This job description does not cover the secondary and incidental tasks and responsibilities that are necessary for this position. The above tasks and requirements represent the most fundamental requirements for this role.
· 这份岗位职责绝不表明或暗示该职位的员工只需要完成以上所列出的工作职责，员工应当根据其主管的要求完成其它在本公司其他部门或其他岗位与工作相关或者与本行业相关的工作任务。
This job description in no way states or implies that these are the only duties to be performed by the associate occupying this position. Associates will be required to perform any other job-related duties or tourism business related duties in possibly other areas of the Silk Road Train or related department assigned by their supervisor.
· 这一份岗位职责并不具有任务合同性质。本文件纯属为对相关职位的工作概述。
This job description does not have the nature of a task contract. This document is solely intended to provide an overview of the duties associated with the relevant position.
任职要求(Job requirements)
1.能够进行简单的中文沟通；
Basic Chinese communication skills
2.拥有优秀的客户服务意识与沟通能力，能够灵活应对各种宾客需求；
Exceptional Customer Service Mindset & Communication Skills: Possess outstanding
customer service awareness and effective communication abilities, enabling the ability to
flexibly address diverse guest needs.
3.具备高度的责任心与敬业精神，注重细节与品质;
High Level of Responsibility & Professionalism: Demonstrate a strong sense of duty and
dedication, with a keen eye for detail and a commitment to quality
4.熟悉高端旅游市场趋势与宾客需求，具备一定的活动策划与执行能力;
Familiarity with High-End Travel Market & Guest Needs: Have a solid understanding of
the trends in the high-end travel market and guest preferences, coupled with the ability to
plan and execute events and activities
5.具备良好的团队协作与领导能力，能够带领团队成员共同达成目标;Strong Teamwork & Leadership Skills: Possess excellent teamwork abilities and
leadership potential, capable of guiding team members towards achieving common goals.
四、工作环境 (Work Environment)
1.高端旅游列车，提供优雅、舒适的工作环境;
High-End Train Experience: Work on a luxurious and comfortable high-end train,
providing an elegant and refined working atmosphere.
2.需要适应长途旅行与不同地域的工作环境变化。
Adaptability to Travel & Environment: The role requires adaptability to long-distance
travel and varying geographical working environments.
其他（Others）
1.薪酬福利：有竞争力的薪酬，薪酬模式为：月发工资+岗位工资+绩效工资+计
趟效益工资，具体薪酬面议。
Competitive salary with a compensation model of monthly salary + position salary +
performance-based salary + trip-based benefit salary. The specific salary will be
negotiated.
2.工作地点：
①主要基地：西宁。在此地负责日常的准备工作、轮班调度及与其他部门的沟通协调。
Main Base: Xining. Responsibilities here include daily preparations, shift scheduling, and
coordination with other departments.
②实际工作场所：旅游火车上。随列车穿梭于各个风景秀丽的目的地，为宾客提
供沿途的贴心服务。
Actual Workplace: On the luxury tourist train. Travel with the train to various scenic
destinations, providing thoughtful services to guests along the journey.
3.福利：
①餐补：发放丰厚的餐饮补贴，让员工在忙碌的工作之余也能品尝到各式美味佳
肴，保持充沛的精力。
Offer generous meal allowances, allowing employees to enjoy a variety of delicious
cuisine even during their busiest times, maintaining their energy and vitality.
②住宿：享有住房补贴福利
Eligible for housing subsidy
③根据公司实际情况及员工表现，还可能享受交通补贴、带薪休假、节日福利、
专业培训及个性化职业发展规划等多元化福利项目。我们致力于为员工创造一个
和谐、进取的工作环境，助力每位员工实现个人价值与企业发展的双赢。
ther Benefits: Depending on the company's actual situation and employee performance,
additional benefits may include transportation subsidies, paid time off, holiday bonuses,
professional training, and personalized career development plans. We are committed to
creating a harmonious and forward-thinking work environment, supporting each
employee in achieving both personal and professional success in a win-win scenario with
the company
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