工作地点:上海浦东机场
·
Analyze market trends, competitor pricing, and demand patterns to
optimize room rates and inventory allocation.
分析市场趋势、竞争对手定价及需求规律,优化房价及库存分配。
·
Develop dynamic pricing strategies and yield management tactics for
rooms, F&B, and events.
为客房、餐饮及活动制定动态定价策略和收益管理方案。
·
Monitor and adjust distribution channels (OTA, GDS, direct bookings)
to maximize profitability.
监控并调整分销渠道(在线旅行社、全球分销系统、直订)以提升收益。
·
Generate daily/weekly/monthly revenue reports and present actionable
insights to leadership.
制作每日/周/月收益报告,并向管理层提供可落地的策略建议。
·
Collaborate with Sales, Marketing, and Finance to align pricing with
promotions and budgets.
与销售、市场及财务团队协作,确保定价与促销活动及预算一致。
·
Oversee forecasting models to predict occupancy, RevPAR, and total
revenue performance.
通过预测模型预估入住率、每间可售房收入(RevPAR)及整体收益表现。
·
Train hotel staff on revenue management principles and tools (e.g.,
RMS, PMS).
为酒店员工提供收益管理原则及系统工具(如收益管理系统、酒店管理系统)培训。
·
Provide guests with accurate room reservation information, and
professionally and promptly handle guests' reservation requests.
向客人提供准确订房信息,专业及时处理客人的预定需求。
·
Implement the list of "no-show guests" and the daily
cancellation situation of groups.
落实 “预订未到客人” 的名单和每日团队取消情况。
·
Enhance customer relationships and improve customer loyalty.
增进客户关系、提高客户忠诚度。
·
Maintain room rates and room availability, and predict existing and
future reservation situations and room occupancy, and prepare forecast
reports.
进行房价房态的维护,以及预测现有的和未来的预订情况,客房出租情况并制作预测报表。
·
Conduct daily online and offline reservation checks and group checks.
每日线上线下预订及团队检查。
·
Be familiar with the procedures for handling room reservations.
熟悉处理房间预订的程序。
·
Develop the department's training plan and adhere to its
implementation.
制定部门培训计划并坚持落实
岗位要求:
·
Bachelor’s degree in Hospitality Management, Finance, or related
field.
酒店管理、财务或相关专业本科及以上学历。
·
3+ years of revenue management experience in hotels or travel
industries.
3年以上酒店或旅游行业收益管理经验。
·
Proficiency in RMS (e.g., Duetto, IDeaS) and PMS (e.g., Opera,
Fidelio).
熟练使用收益管理系统(如Duetto、IDeaS)及酒店管理系统(如Opera、Fidelio)。
·
Advanced Excel skills and data visualization tools (Power BI,
Tableau).
精通Excel及数据可视化工具(Power BI、Tableau)。
·
Strong analytical, communication, and decision-making skills.
出色的分析能力、沟通技巧及决策能力。
·
Fluency in English and local language; additional languages are a
plus.
中英文流利,掌握其他语言优先。