MAJOR RESPONSIBILIES 责任概要:
Under the guidance and supervision of the floor supervisor within the limits established Zhuhai Marriott hotel, housekeeping department policies and procedures; maintain the cleanliness, orderliness and sanitary condition of assigned floor rooms and its surrounding public areas, including service areas, linen pantry and supply storeroom, guest floor lift lobbies and backstairs.
在楼层督导的指导下共同建立珠海万豪酒店、客房部的政策和流程，维持清洁保养、井然有序的状态，包括公共区域，服务区域，工作间和储藏室，客房电梯间和后通道。
SPECIFIC DUTIES 工作任务:
1. Collect and sign for section key and get reports from the floor supervisor ensure complete
information is on hand before starting the day’s job including special information such as
allocated VIP and group rooms.
领取钥匙和工作单后，在开始上班前拿到所需要的信息，比如当天的要到达的贵宾及团队。
2. Dust all furniture, fixtures and fittings to ensure they are free from dust.
确保家具等地方没有灰尘。
3. Immediately report to the floor supervisor any missing or damaged furniture, fixture and equipment.
如果有遗失的家具、固定资产和设备立即报告督导。
4. Carry out general cleaning program assigned by the floor supervisor, especially during low season.
clean windows ,shampoo carpet, as instructed. polish marble according to schedule. wipe and
polish corridor wood works, polish metal fixtures in the corridors.
落实督导分配的额外需要清洁的房间尤其在淡季。根据制度清洁外窗玻璃和清洗地毯。根据计划大
理石地面抛光,走廊木制品和金属物品的表面擦灰。
5. Room attendant maintain cleanliness of lift lobbies (guest elevator landing area), and cleaning
standing ash bin frequently during on duty.
楼层服务员维持客人电梯口的清洁,定时清洁立式烟灰桶。
6. Forward all lost and found items to the floor supervisor. all items found in the rooms must be
reported immediately to the housekeeping clerk. valuable items should be surrendered to
housekeeping office right away.
将客房内客人遗留物品告知督导，并且立即报告给文员。高价值的物品应立即交给办公室。
7. Call laundry immediately for laundry collection before 11:00am daily. Ensure laundry dry cleaning
list has been completed by guest.
打电话给洗衣房收在11点之前送洗衣服。确保送洗的衣服是客人填好单子的。
8. Ensure rooms are checked properly and discrepancies are properly marked down in the report.
Inform the floor supervisor.
确保房态差异被检查好并做好记录，通知主管。
9. Vacuum corridor carpet / dust table / art work and the mirror.
走廊吸尘,家具、艺术品和镜子擦尘。
10. Be aware of floor emergency, safety and pest control procedures. maintain personal grooming as
per hotel professional and tidy appearance to guest and set an example to colleagues.
熟悉楼层紧急事件，安全，杀虫程序。保证个人仪容仪表整洁专业。
